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15 days ago

Sr MTS EVO Rack

VMware Palo Alto, CA

** Data Center Engineering: This team is seeking Engineers with state of the art, hands on experience working with system software, Unix kernels… VMware


VMware Reviews

1,415 Reviews
3.6
1,415 Reviews
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VMware CEO Pat Gelsinger
Pat Gelsinger
467 Ratings
  1.  

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    Former Employee - Technical Support Engineer in Broomfield, CO
    Former Employee - Technical Support Engineer in Broomfield, CO

    I worked at VMware full-time (less than an year)

    Pros

    They have a Friday bash where they cater in food from local eateries, They provide free drinks and snacks, casual atmosphere (wear shorts and flip flops). They have some great employees. This could be an awesome place to work with a few needed improvements. They will train you on esxi / vsphere and you could gain needed skills. They encourage you to give to charities and will give you time to volunteer. Nice office environment it wasn't a bad atmosphere to work in.

    Cons

    It's a Call Center, supervisors / managers don't really care about your success, sink or swim, high turnover, If a customer doesn't like your answer they can D-Sat you for any reason valid or not. We were told not to ask the escalation engineers for assistance since they were too busy. We were told to ask our peers or google if we needed assistance. I knew as much or more than my peers so this was no help. The techs that had been there awhile are on the phone so they cant help. This leaves you hanging on the phone with no way to help the customer. You have to get an exception from a manager to leave for more than 5 minutes to use the restroom during your call queue. We supported non VMware equipment and was told to figure it out. If the issue was a blue coat proxy misconfiguration we had to figure out how to configure it on the fly whether you had experience with the product or not. You have to sign non-solicit agreement which goes 1 year after you leave VMware which may inhibit your ability to find other employment.

    Advice to ManagementAdvice

    Leadership needs to have people dedicated to assisting their call center engineers when they get stuck, instead of leaving then to hang out to dry with no assistance on the phone. With an escalation engineers assistance the techs can learn more and be an asset down the line. I believe this is why you have a high turnover. Filling out the form for an escalation where they can deny you for any reason is not assistance. If you advertising a team environment make sure that is followed throughout the company. This was not a team environment.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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