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Verizon Wireless Photos
- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I have been working at Verizon Wireless (Less than a year)Doesn't RecommendNegative OutlookDisapproves of CEODoesn't RecommendNegative OutlookDisapproves of CEO
Benefits, pay is decent but is also offset by the hours put in
Management does not get involved with front line employees to actually learn how to address issues, but instead gives commands from looking at numbers and remaining in their offices over 3 hours away. Also, expect LONG hours and to never really have holiday or vacation time as you are expected to always be at the mercy of your phone and email sadly even when you are out sick. You will not have a work/life balance. Company is also good at shoving a credo down your throat that they completely contradict every day. You will not have the support from internal teams i.e, finance, customer care, network, as needed to solve customer issues and spend a lot of time bouncing back and forth between departments and getting varying answers every time you need to reach out. You are rated on an overall customer score of the company, however it is extremely difficult to get help when customers are having issues unless they are at the point of leaving the company and even times not even then.
Advice to Management
Not all areas are the same get involved with your sales reps in different areas to see how customers vary. Doing this will give you better insight to the customer as well as learning how to better assist your employees. Repeatedly it is said that it costs more to earn a new customer than to keep an existing one so it would make sense to provide the support needed to assist customer issues. Also, customers that are existing should get to see some of the perks that we are using to desperately gain customers. Many customers have more than one provider, but are not loyal because we give them no reason to be or show that we appreciate their business.