Verizon Wireless

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Verizon Wireless Reviews

3,242 Reviews
3,242 Reviews
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Verizon Wireless President & CEO Daniel Mead
Daniel Mead
1,576 Ratings
  1. 4 people found this helpful  

    Consistent lower pay with added pressure to perform (sales).

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    Former Employee - Retail Sales Representative in Salt Lake City, UT
    Former Employee - Retail Sales Representative in Salt Lake City, UT

    I worked at Verizon Wireless full-time (more than 5 years)


    You get to work around the neatest, newest cellular technology. Good 401k benefits, health and education benefits. At least some consistent pay (because it's a huge corporation – you don't have to worry about bounced checks).


    It used to be a truly great place to work at. Over the years they made it harder for sales reps to make commission. They foster an unhealthy, competitive environment between co-workers. Employees are rewarded for acting unethical if it's done in a way that can look unintentional (oops, did I add VZ Navigator to that customer's account without explaining anything to them?!).
    Their sales focus is constantly changing – some months they want you to focus on adding new lines, others selling accessories. The problem isn't the changing focus, but the way they make employees go about it. The "train" us to listen to the customer and sell them what they need (so on the FACE it seems legit), but they reprimand the employees for not hitting certain metrics, thus the EFFECT is that Verizon forces its sales reps to force products onto customers that they don't need or want and often end up returning. This is a constant battle that is never resolved and always taking place.

    Advice to ManagementAdvice

    To "upper management." You guys need to work in the store – not visit, critique, or make calls to – but you need to actually SHOW us with your own monthly numbers that you are able to sell the way you try to make sales reps sell and do it consistently and ethically. I dare say - it will never happen. I'm referring to district managers and regional directors. The cannot put their money where their mouth is. It's actually kind of humorous how clueless they are.

    Doesn't Recommend
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