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Xerox Reviews

1,863 Reviews
2.4
1,863 Reviews
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Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
987 Ratings
  1. 1 person found this helpful  

    Long Time Associate - Frustrated with Big Corporate Mentality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Color Specialist in Columbus, OH
    Current Employee - Color Specialist in Columbus, OH

    I have been working at Xerox

    Pros

    good benefits package. true diversity throughout the company. partner benefits avail.
    the possibility of relocating to other states/regions.

    Cons

    mgmt does not care about the front-line associates. (in Managed Services or Tech Services)
    customer service takes the backseat to cost cutting.
    the red-tape of working for a large company is truly exhausting.
    its easier to ignore a problem than to go through what it takes to fix a problem.
    Xerox seems like a high-tech, forward thinking company, when in reality the systems and software they use to run the company are hilariously out-dated and redundant.

    Advice to ManagementAdvice

    your middle managers and those below them are all yes men.
    your front-line employees are in direct contact with your customers and get no support from their direct management teams. Managers is too busy cascading emails all day or just don't care to actually do something constructive towards a solution.
    what ever happened to preventing a problem we can all see very clearly will happen?
    "no, no, we'll take care of that later." (yeah, its not their work environment, so they don't care)

    Doesn't Recommend
    Approves of CEO

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