24 Hour Fitness

  www.24hourfitness.com
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24 Hour Fitness Reviews

Updated August 9, 2014
Updated August 9, 2014
448 Reviews

3.0
448 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
24 Hour Fitness CEO Elizabeth Blair
Elizabeth Blair
53 Ratings

Review Highlights

Pros
  • With employment here you get a free gym membership (in 133 reviews)

  • Hourly pay is in line with other positions, free gym membership (in 67 reviews)


Cons
  • Upper management positions are replaced almost monthly if a club is below average (in 25 reviews)

  • I worked there for years, and the only raise I ever got was when minimum wage went up (in 24 reviews)

More Highlights

52 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    24 hour fitness is very bad in every aspect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Master Personal Trainer  in  Manhattan Beach, CA
    Former Employee - Master Personal Trainer in Manhattan Beach, CA

    Pros

    There are no pros to working for this company.

    Cons

    24 hour fitness is one of the worst places you can work for and be a member. They treat their employees very badly and the company gives very bad customer service. If there IS ever good service, it is very inconsistent and it won't last very long. Don't give any of your money or time to ANY 24 Hour Fitness!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Forget it, unless you like being under a bus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Facility Technician
    Current Employee - Facility Technician

    Pros

    Hourly pay is in line with other positions, free gym membership.

    Cons

    Culture of blame instead of problem solving, huge corporate upheavals with purchase by new ownership.

    Advice to ManagementAdvice

    Owning mistakes does not mean funding one of your subordinates to blame for them.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Front Desk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Associate  in  Costa Mesa, CA
    Former Employee - Front Desk Associate in Costa Mesa, CA

    Pros

    With employment here you get a free gym membership. Also, some of the members become your friends which is nice.

    Cons

    They pay sucks! They are always pushing to sell and sell, not always taking the members into consideration. The management is young, from my experience. with no formal education.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Houston, TX
    Current Employee - Customer Service Representative in Houston, TX

    Pros

    Free gym membership and discount on products

    Cons

    The amount of work you do there is more than what you are getting paid

    Doesn't Recommend
  6.  

    old membership sales system was slimey

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - MEMBERSHIP COUNSELOR  in  San Jose, CA
    Current Employee - MEMBERSHIP COUNSELOR in San Jose, CA

    Pros

    gave good introduction to direct sales, not so dissimilar to cell phone sales and comcast sales, these were the people who trained me

    Cons

    the sales system incentivized people to hustle members through the process of getting signed up, try to get them to sign up for the full price and drop the price if we have to, not care about customers needs, take advantage of their insecurities to bully them into getting membership/personal training

    Advice to ManagementAdvice

    its good that this system is gone

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    It was terrible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Membership Counslor
    Current Employee - Membership Counslor

    Pros

    No Pros for the company

    Cons

    They made people feel bad about their bodies to get them to buy memberships and I didn't stick around to be apart of that.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    sexual abuse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    free gym membership, sometimes flexible hours

    Cons

    I got sexually harassed verbally DAILY by the male trainers and when i talked to my CM about it, he told me it was my word against his if i was to report it.. IM SORRY WHAT?!

    also no incentive (i was membership sales) because its not commission.

    Doesn't Recommend
    Disapproves of CEO
  9.  

    Decent job to build a reputation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Trainer II
    Former Employee - Personal Trainer II

    Pros

    Free gym membership and discounts on merchandise. You get to wear athletic apparel at work and talk to gym members about fitness.

    Cons

    Don't take the time to develop new hires, more of a salesman than a personal trainer, your only part of the "team" if you sale training, sups, etc. Teach you to manipulate and persuade gym members into buying personal training with false info. Little commission on sales.

    Advice to ManagementAdvice

    Develop new hires, provide new trainers with clients, and develop a better system for trainers to succeed.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    I would not recommend working at 24 Hour Fitness, Hermosa Beach, to anyone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Trainer I  in  Hermosa Beach, CA
    Former Employee - Personal Trainer I in Hermosa Beach, CA

    Pros

    The only pro of working at 24 Hour Fitness is the free membership and discounted prices on personal training. It is an easy place to start out as a personal trainer.

    Cons

    24 Hour Fitness is all about making the company money at almost any expense and the upper management acts in accordance to this. As a personal trainer, management pushed sales and only focused on profit, even at the expense of clients. Of course any business needs to make a profit, but 24 Hour Fitness takes this to a whole other level. Employees are constantly pestered to sell more, even if it means extremely long days, little sleep, no time for much outside of work (even if you come on as a part-time employee), or spending extra "personal" time at the gym. On top of all this stress put on employees by management to perform in the numbers department, employees are also not provided a comfortable working environment. The working environment is extremely unprofessional and employees (especially female) are not treated with respect. On top of this, the facilities are subpar in cleanliness and sanitation.

    Advice to ManagementAdvice

    Upper management needs to ensure a safe and comfortable working environment for all employees and make sure relations in the work place are professional and respectful.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    High expectations, LOW pay, NO incentives, NO support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Paramus, NJ
    Former Employee - Anonymous Employee in Paramus, NJ

    Pros

    Free gym membership, great social environment, good place to build social skills (but that is in any fitness facility).

    Cons

    Sales: non-commission based means no incentives to sell, but FORCED to meticulously sell memberships and personal training packages in fear of penalization at the end of the month for not reaching monthly budgets.

    Front desk: understaffed, overworked, terrible pay, never trained correctly, and never properly communicated to. Service staff is expected to do all the "dirty work" without neglecting all the rest of their customer services duties.

    Management: TERRIBLE. All upper management ignores their duties, steal from the sales team to make themselves look better, don't complete customer service requests so service staff has to deal with their leftover issues, and doesn't listen to what the staff needs. Undermines staff when speaking about club necessities, scheduling, and pay because upper management receives bonus checks for saved payroll, hours, etc, but don't think us "lower" employees know that.

    The CEO change over brought a new outlook that WAS based on team member/member satisfaction and customer service to sales and numbers. 24 became more about numbers than us employees and our members. It makes the work environment stressful which is a direct correlation as to why to the entire facility going down hill. When your managers cease to care about you as an employee, you cease to care about how efficient you are at your job.

    Advice to ManagementAdvice

    DO YOUR JOBS! Stop putting aside the importance of your role, and abusing your power to be lazy and lounge around.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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