24 Hour Fitness

  www.24hourfitness.com
  www.24hourfitness.com
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24 Hour Fitness Reviews

Updated August 31, 2014
Updated August 31, 2014
469 Reviews
3.0
469 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
24 Hour Fitness CEO Elizabeth Blair
Elizabeth Blair
60 Ratings

Review Highlights

Pros
  • With employment here you get a free gym membership (in 133 reviews)

  • Hourly pay is in line with other positions, free gym membership (in 67 reviews)


Cons
  • Upper management positions are replaced almost monthly if a club is below average (in 25 reviews)

  • I worked there for years, and the only raise I ever got was when minimum wage went up (in 24 reviews)

More Highlights

53 Employee Reviews Back to all reviews

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  1.  

    Cut-throat company with unethical practices and no empathy for employees regardless of tenure.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fitness Manager III  in  Houston, TX
    Former Employee - Fitness Manager III in Houston, TX

    I worked at 24 Hour Fitness full-time for more than 8 years

    Pros

    I was hired as an FM III, which paid a great salary plus bonuses. I received full benefits and PTO. Met some great people throughout my 8+ years with the company. They used to offer continuing education, workshops, and great employee discounts.

    Cons

    If you want to get promoted or even stay employed, it’s vital you partake in the “Leader Led” behaviors promoted by 24 Hour Fitness. My Club Manager (CM) has been recognized on National Newsletters and District Conference calls time and time again for being a prime example of these behaviors. With that being said, I would now like to illustrate what I witnessed since he arrived at my location:

    · The CM enjoys avoiding responsibility for anything that happens in the club that is negative and taking credit for any success we had in the fitness, membership, and service department. In other words, point the finger at the people who work for you when something goes wrong, but take all the credit if you reach or exceed budget. As the District Manager (DM) stated, “The Power of One”. This demonstrates the Leadership Competency of Set Direction.

    · The CM did not process PARS, Bio’s or do any administrative work when the club didn’t have an SM for over 3 weeks. This resulted in employees not getting paid properly, supplies not being ordered, and delayed new employees from getting hired. The CM likes to blame it on a faulty computer error.

    · The CM made sure to bring his iPad or iPhone into the club to watch “Bad Grandpa” and “Two Guns” during his shift during the week and especially if he had to work on a Saturday. However, the DM was only aware of the CM's good behavior. Therefore, the CM would be praised for ‘working’ on a Saturday and be recognized for all of his hard work via conference calls. This would be the Leadership Competency Lead with Passion.

    · The CM didn’t introduce himself to various team members for several months. He made sure to only approach team members when he needed something or wanted to see what they would be selling for the day. Also, and this is vital, he stressed the concept of “Do NOT train and develop your staff because it’s a waste of time”. You could be, “Selling a membership”. This demonstrates Building a Great Team.

    · The CM made sure to sell at least 5-6 Intro 5 Packs to members who were not really interested in training at the beginning of the month. This allowed him to reach the counselor fitness budget very quickly and it helped to decrease the Active Client Count in the Fitness Department. It was at this point that he was able to boast during conference calls about how he hit the CF goal quickly, but would then coast in that area the rest of the month. This is an excellent way to demonstrate the Leadership Competency Innovate.

    · The CM made sure he was (and still currently is) the DM’s “Puppet” by running the play every month even though the play might not be effective for that particular club or the entire district. The CM would rather see the club miss goal, but “run the play”, than hit goal and be innovative. Making sure the play was ran definitely got him recognized.

    · To sum these key tactics up, he made sure to put all administrative work, training, development, and talking to members and staff aside so he could “sell, sell, sell” as the DM would phrase it.

    · Finally, and most importantly, “Take Decisive Action” was demonstrated by giving out Final Warning CAR’s to staff with no prior infractions. He was ready to FIRE his employees if they hit their goals every month, asked any questions, or didn’t agree with everything he said because it was, “HIS club, HIS staff, and HIS culture will be implemented in every department”.

    I was told in my final two months, the ONLY thing I was allowed to do was walk on the floor and book New Member Sessions (NMS). PERIOD. I was clearly instructed NOT to call our new members, the backlog, the inactive clients, or past clients. My ONLY responsibility was booking NMS off the floor, selling them training, and passing clients off to the staff. According to our PT Coaches Playbook, there were numerous ways to sell new business, but the CM’s “Play” was the only thing that mattered. If I did anything other than what he instructed, I was being "insubordinate". The DM and the CM took away the tools that had made me successful in the past, as evidenced by me winning Regional and District FM Personal Production contests months before this CM came to our club. At this point, my job was nearly impossible to succeed at and I was set up for failure.

    In closing, time is more valuable than money. I can never get back the 9 years of hard work I dedicated to 24 Hour Fitness. The only thing that kept me with the company is my team that I deeply cared about. Every action I took was for the best interest of my staff and I hope this is apparent by the letters of recommendation, client testimonials and my club and personal production numbers. The most detrimental aspect of this situation was the mental stress placed on me by my Area Director / District Manager, my District HR Representative and my Club Manager telling me I was not a good leader, I was inadequate, and I should leave. If they would have been honest and said they were cutting costs and could no longer afford keeping me on the payroll or offered me another position, I would not be writing this review. I've always been transparent and honest with people in my life. I thought it would be beneficial for people to know exactly how this company operates and how disposable I was after I dedicated several years of my life to changing people’s lives, helping the company reach their mission, and fulfilling my obligation and duty as a Fitness Manager III, Assistant Fitness Manager, and Master Trainer.

    Advice to ManagementAdvice

    Get out while you still can. I've had close colleagues get fired in a similar fashion to me after spending 10-15 years of their life with the company. Instead of being transparent they will lead you to believe you aren't performing well, find a reason to give you a corrective action, and fire you on the spot. This is to avoid paying you any severance or unemployment benefits. Worst of all it reflects badly on your resume and you can't use them as a reference. I left 24 back in 2010 and they recruited me back in 2013. I had a great job at a private facility making very good money, but they promised me the World when recruiting me, only to fire me less than a year later. Keep in mind, I hit goal 7 out of my 8 last months there and had the best track record of any FM in that club's history. This was when they were in the process of selling the company and were looking for ways to cut costs. There is a tremendous amount of politics involved and regardless of how hard you work if you're not brown nosing the DM good luck on getting promoted.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    You'll make the same as working in fast food and get more work life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at 24 Hour Fitness

    Pros

    Free membership. Great networking opportunity. Slightly better than being unemployed.

    Cons

    Pay. Upper management. The hours. Inconsistency in procedure. You'll get fired once you earn a high enough compensation plan.

    Advice to ManagementAdvice

    Stop dangling carrots

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    24 hour fitness is very bad in every aspect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Master Personal Trainer  in  Manhattan Beach, CA
    Former Employee - Master Personal Trainer in Manhattan Beach, CA

    I worked at 24 Hour Fitness full-time for more than 3 years

    Pros

    There are no pros to working for this company.

    Cons

    24 hour fitness is one of the worst places you can work for and be a member. They treat their employees very badly and the company gives very bad customer service. If there IS ever good service, it is very inconsistent and it won't last very long. Don't give any of your money or time to ANY 24 Hour Fitness!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Forget it, unless you like being under a bus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Facility Technician
    Current Employee - Facility Technician

    I have been working at 24 Hour Fitness full-time for more than 5 years

    Pros

    Hourly pay is in line with other positions, free gym membership.

    Cons

    Culture of blame instead of problem solving, huge corporate upheavals with purchase by new ownership.

    Advice to ManagementAdvice

    Owning mistakes does not mean funding one of your subordinates to blame for them.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Front Desk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Associate  in  Costa Mesa, CA
    Former Employee - Front Desk Associate in Costa Mesa, CA

    I worked at 24 Hour Fitness part-time for more than a year

    Pros

    With employment here you get a free gym membership. Also, some of the members become your friends which is nice.

    Cons

    They pay sucks! They are always pushing to sell and sell, not always taking the members into consideration. The management is young, from my experience. with no formal education.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Houston, TX
    Current Employee - Customer Service Representative in Houston, TX

    I have been working at 24 Hour Fitness part-time for less than a year

    Pros

    Free gym membership and discount on products

    Cons

    The amount of work you do there is more than what you are getting paid

    Doesn't Recommend
  8.  

    old membership sales system was slimey

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - MEMBERSHIP COUNSELOR  in  San Jose, CA
    Current Employee - MEMBERSHIP COUNSELOR in San Jose, CA

    I have been working at 24 Hour Fitness full-time for less than a year

    Pros

    gave good introduction to direct sales, not so dissimilar to cell phone sales and comcast sales, these were the people who trained me

    Cons

    the sales system incentivized people to hustle members through the process of getting signed up, try to get them to sign up for the full price and drop the price if we have to, not care about customers needs, take advantage of their insecurities to bully them into getting membership/personal training

    Advice to ManagementAdvice

    its good that this system is gone

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    It was terrible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Membership Counslor
    Current Employee - Membership Counslor

    I have been working at 24 Hour Fitness full-time

    Pros

    No Pros for the company

    Cons

    They made people feel bad about their bodies to get them to buy memberships and I didn't stick around to be apart of that.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    sexual abuse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at 24 Hour Fitness

    Pros

    free gym membership, sometimes flexible hours

    Cons

    I got sexually harassed verbally DAILY by the male trainers and when i talked to my CM about it, he told me it was my word against his if i was to report it.. IM SORRY WHAT?!

    also no incentive (i was membership sales) because its not commission.

    Doesn't Recommend
    Disapproves of CEO
  11.  

    Decent job to build a reputation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Trainer II
    Former Employee - Personal Trainer II

    I worked at 24 Hour Fitness part-time

    Pros

    Free gym membership and discounts on merchandise. You get to wear athletic apparel at work and talk to gym members about fitness.

    Cons

    Don't take the time to develop new hires, more of a salesman than a personal trainer, your only part of the "team" if you sale training, sups, etc. Teach you to manipulate and persuade gym members into buying personal training with false info. Little commission on sales.

    Advice to ManagementAdvice

    Develop new hires, provide new trainers with clients, and develop a better system for trainers to succeed.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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