24 Hour Fitness
2.9 of 5 386 reviews
www.24hourfitness.com San Ramon, CA 5000+ Employees

24 Hour Fitness Reviews

Updated Apr 13, 2014
All Employees Current Employees Only

2.9 386 reviews

                             

38% Approve of the CEO

24 Hour Fitness CEO Elizabeth Blair

Elizabeth Blair

(37 ratings)

49% of employees recommend this company to a friend
84 Employee Reviews Back to all reviews
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9 year veteran that wasn't valued.

Club Manager (Current Employee)
Seattle, WA

I have been working at 24 Hour Fitness full-time for more than 8 years

ProsGreat co-workers and atmosphere. Easy to stay healthy and focus on fitness!

ConsDuring the liebert era there were to many managers that knew nothing about running health clubs! They don't stand up for their employee's or top producers. Their main focus is staying out of further litigation and cutting overhead to sell the company! Not in employee satisfaction or growth!

Advice to Senior ManagementNew management, so my advice to get rid of the old management has already been accomplished!! Really hope the new investors can turn around the negative outlook of a lot of club managers in the company! That passion that I and so many of my co-workers and best friends has been lost due to stupid decisions by DM's and VP's! Poor leadership creates poor working environments! Would love to see this company go back to being the #1 health club in the USA again!!

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Great at first then reality sets in

Fitness Manager (Current Employee)

I have been working at 24 Hour Fitness full-time for more than 8 years

ProsStaying young, being around active people

ConsUnrealistic goals and ideals. Leadership teams asking/telling subordinates to do things they in fact could not do themselves or in fact have never done them. For example having a former CEO who brought in all of his employees from a failed company which he led. Not sure what the thought process was with that. Also deciding to take away commission from sales teams only contributed to the thinning out of substantial talent. Just one bad decision after another.

Advice to Senior ManagementGo try and do some of the things you are asking the field team to do. Not to mention the grossly undervalued and under payed Service Managers. They are the back bone of the club yet they always get he short end of the stick while Cub Managers are glorified but do little to no work.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Review

Membership Manager (Current Employee)
Portland, OR

I have been working at 24 Hour Fitness full-time for more than 3 years

ProsFree Membership, some of the staff are great to work with. Upbeat environment and you get to meet cool members.

ConsManagement does not care about employee development and does not care about work/life balance. Unless you live in a big city it is hard to move up.

Advice to Senior ManagementThis is a gym, not a car lot. You can't expect minimum wage employees to drive sales without paying commission.

No, I would not recommend this company to a friend

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Terrible company

Customer Service Representative (Former Employee)
Saint Louis, MO

I worked at 24 Hour Fitness part-time for less than a year

Prosfree gym member ship, girls

ConsPay, job expectations, management, computer system, whinny members expecting too much

Advice to Senior ManagementExpected to sell memberships while making minimum wage without commission. You basically do more work than the manager who makes way too much money.

No, I would not recommend this company to a friend

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Be prepared to work long and hard to make decent money.

Anonymous Employee (Current Employee)
Los Angeles, CA

I have been working at 24 Hour Fitness full-time for more than 3 years

ProsThey will give you leads that will turn into clients. And as a AFM/FM you will make bonuses if your team hits monthly goals.

ConsThey have cut costs so much that the training team has to clean up after members, i.e bathrooms, picking up dirty towels, re racking mis-placed weights. They used to have porters doing that. Not anymore. They also cut the salary of the Fitness Mngrs. So now the FM's have to work twice as hard to make the money that salaried FM's used to make. AFM's have to bring in 10 New Business Units (new clients), $6000 and do 120 sessions all within 40 hr a week. Talk about not having a life outside of the gym. They will work you to the bone, use you up and spit you out.

Advice to Senior ManagementStop being so concerned about the profit you can make by selling 24, and have more compassion and understanding of who's shoulders this company sits on... the Trainers!

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Depends on the local management

Customer Service Representative (Former Employee)
Independence, MO

I worked at 24 Hour Fitness part-time for more than a year

ProsLike most jobs its going to vary by location. That said the regoinal managers tend to be competent. There is a free gym membership with the job and discounts for family and friends. Some health, and dental insurance if you are full time. Meeting lots of really cool people coming in.

ConsTends to be a dirty place compared to some gyms. Managers can be incredibly incompetent and you are lucky if they stay for longer than a year and your coworkers have an even higher turn over rate.

Advice to Senior ManagementFind a few good managers, be very thorough in your hiring process and check in on them more often then pay them and take care of them to keep them around. Ensure the cleaners you higher are doing their job as well as they should. Finally put the most money into the gyms with the most traffic or they are going to get run down with lots of broken worn out equipment.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Low pay, highly competitive work environment

Personal Trainer (Current Employee)

I have been working at 24 Hour Fitness part-time for more than a year

ProsHelping people improve their lives, flexibel hours, free gym membership

ConsLow pay, management only wants highly aggressive sales people, no diversity in team: 90% of fitness team members are white, male, twenty something.

Advice to Senior ManagementCome back to your core values, instead of focusing on profits only. Value your employees, increase wages, add diversity to serve members better.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Company was making big strides but changes due to investment firm wanting to sell has stalled improvement and morale

Anonymous Employee (Former Employee)

I worked at 24 Hour Fitness

ProsAt one time, a good place to work with great leadership. Free gym membership is nice.

ConsCurrent leadership is not good. Company focus is on making the books look good to sell. Benefits not good at all. Not many holidays, no 401k match. In current state, looking at cost cutting which puts more responsibility on employees.

Advice to Senior ManagementPut some effort into the big picture as well. It's understandable to need to make the investors happy, but long term the current efforts will hurt the company.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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HUGE company, TINY paychecks.

Kid's Club Attendant (Former Employee)
Houston, TX

I worked at 24 Hour Fitness part-time for more than 3 years

ProsFor me, the location was convenient and the flexibility of scheduling were the two reasons I stayed. Also, employees get a free membership as well as a family member. You also make friends with some of the other employees.

ConsFor such a large company, it is surprising that most of the employees are paid minimum wage. I worked there for years, and the only raise I ever got was when minimum wage went up. The managers were constantly talking behind other employee's backs, which was very annoying. Honestly, it wouldn't be TOO bad of a company to work for if the pay went up.

No, I would not recommend this company to a friend

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keep looking! wasted 4+ years at front desk/kids club

Front Desk Associate (Former Employee)
Austin, TX

I worked at 24 Hour Fitness part-time for more than 3 years

Prosfree membership, social life, flexible for the most part

ConsEveryone is part time because management can't afford anyone to work full time. Employees are paid a very low hourly wage, which results in no one caring. Prices are constantly being increased, while employee benefits decrease. The copy machines are from 1989 and computers constantly crash. If a piece of gym equipment is broken, it will take 6 months to fix because there is no sense of urgency towards the people paying for the gym memberships. Also the temperature is not controlled within the club, but from a corporate office in California. (because that makes sense.) Every product on the shelf isn't "healthy" but packed with protein and miscellaneous byproducts you can't even read that is extremely overpriced. And at your minimum wage salary, you have the luxury of meeting your quota by trying to convince people to buy it.

Advice to Senior ManagementIf you don't want a high turnover rate, want people to provide excellent service and invest themselves in the company, PAY THEM A LIVING WAGE. I've had one .25 cent raise in the four years there. I made $7.80 an hour part time - as of November 2013. Even fast food employees make more than that. the ONLY thing keeping me there was the free gym membership, which I expect won't be a benefit for long.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at 24 Hour Fitness reviews and ratings — including employee satisfaction and approval rating for 24 Hour Fitness CEO Elizabeth Blair. All 84 reviews posted anonymously by 24 Hour Fitness employees.