24 Hour Fitness Reviews

Updated August 21, 2014
Updated August 21, 2014
453 Reviews

3.0
453 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
24 Hour Fitness CEO Elizabeth Blair
Elizabeth Blair
56 Ratings

Review Highlights

Pros
  • With employment here you get a free gym membership (in 133 reviews)

  • Hourly pay is in line with other positions, free gym membership (in 67 reviews)


Cons
  • Upper management positions are replaced almost monthly if a club is below average (in 25 reviews)

  • I worked there for years, and the only raise I ever got was when minimum wage went up (in 24 reviews)

More Highlights

97 Employee Reviews Back to all reviews

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  1.  

    My Time at 24

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - MEMBERSHIP COUNSELOR
    Former Employee - MEMBERSHIP COUNSELOR

    I worked at 24 Hour Fitness part-time for less than a year

    Pros

    Free gym membership, that's it.

    Cons

    24 HF espouses great values on their website and in their orientation videos, but the actual culture is much different and can vary greatly by gym. Management is lacking, and generally has no idea what they are doing. Promotions come from within, are political, and are based mostly on who you know. Sales is incredibly high pressure and super pushy, often leading customers to turn away. Equipment takes too long to get fixed, and it leaves customers unhappy. Horror story time.... I was physically assaulted by a member of the gym, and when I told the SM what happened, the situation was laughed off and nothing was done to find the person who had assaulted me.

    Advice to ManagementAdvice

    Implement trainings to ensure that the people in management positions actually know how to do their jobs. Don't laugh off serious issues that should have been taken further!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Master Trainer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Master Trainer  in  Portland, OR
    Current Employee - Master Trainer in Portland, OR

    I have been working at 24 Hour Fitness part-time for more than a year

    Pros

    The hours are flexible, which is nice.

    Cons

    Management cares about money, and only money. Trainers are not compensated well. Work your butt off and live paycheck to paycheck so that management can earn a bonus because you hit team sales goals, but you see none of this reward. Trainers are only rewarded for their ability to sell, management couldn't care less about your training ability.

    Advice to ManagementAdvice

    Care about something other than your bottom line. If you don't bother to even know your employees, they will not stick around.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    24 Hour Inequality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at 24 Hour Fitness part-time for less than a year

    Pros

    The hours are relatively flexible, and you get a free gym membership. Most of the customers are friendly.

    Cons

    I started in sales making $10/hr, and my manager eventually set me up for failure by taking the majority of my clients and taking credit for my work. I then transferred to customer service, where they knocked my pay down to less than what everyone else at the front desk was making, including brand new employees. I petitioned to have my wage raised, but after more than two months of asking my club manager to do so, it never happened. Some of my managers were 2-3 hours late, if they even came in at all, which left me alone at the front desk handling all of the phone calls, managing guests, ringing up the cash register, and doing the laundry with absolutely no help whatsoever. It definitely was not worth only $7.75/hr. The facility is in disrepair and I also had to contend with complaining, dissatisfied customers on a daily basis. You have to constantly do laundry, otherwise it is a nightmare when you run out of towels. Getting a promotion is all about who you know - not your work ethic.

    Advice to ManagementAdvice

    Hire managers who actually do their job. Stop playing favorites. If you are going to make a set schedule for some people, do it for everyone, rather than making someone come in at odd hours throughout the week.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Front desk personnel.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Associate  in  Huntington Beach, CA
    Former Employee - Front Desk Associate in Huntington Beach, CA

    I worked at 24 Hour Fitness part-time

    Pros

    Access to most gym locations. Although, I must say I never used the gym even though I worked there! Also, association with brand name makes people think you're a health nut! Haha

    Cons

    Disorganized management. Limited potential to move up. Pay is not that great. Pretty much minimum wage.

    Advice to ManagementAdvice

    Get organized and train staff properly. Build more communication with front desk people. And stop pestering leads that do not want to sign up for a membership.

    Approves of CEO
  6.  

    Human Capital investments should hold priorty. Turn and burn is the how 24 Hour invests, poor return on investments.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Master Personal Trainer/Fitness Manager  in  San Diego, CA
    Former Employee - Master Personal Trainer/Fitness Manager in San Diego, CA

    I worked at 24 Hour Fitness full-time for more than 5 years

    Pros

    Professional dress is always pajamas. Changing lives and creating long lasting client relationships is the best part of the occupation.

    Cons

    "Meeting minimum sales requirements is easy and the stress is fairly low;" If one lives at home, doesn't depend on this job (not career) to pay bills, ever wants to afford a home, or have children. Work/life balance, this must be a joke, there is none. Time off,... paid vacation is minimum wage. Promotions are a joke as well, they ""dangle the carrot" so long by the time one does get a promotion, they're burnt. Not to mention it is a sales job, which happens to be a luxury, and if the economy takes a downturn, so does one's paycheck no matter how har one may try. The previous concerns the fitness portion of the business plan, which is ingenious for the company. They keep the lights on, provide the space and equipment for customers who do not work with trainers; yet 24 Hour Fitness feels they deserve 50% of what the staff charges hourly. Which is upwards of $50/hr - $70/hr depending on the education and experience of the client's trainer.

    Advice to ManagementAdvice

    Leadership and employee compensation seriously took a dive ever since, 24 Hour was sued for "hinting" to get paid one often had to work off the clock. This ended up with a class action lawsuit upwards of 300 million+ which caused the founder to sell the company to an investment firm, it was down hill from there. This eventually caused an exodous which encompassed long term facility employees, very successful club management, even corporate department heads, to top execs decided to take their talent else where.
    This was a lead up to my point; a serious lack of moral in every department (behind the scenes), a customer would probably never guess, as employees hide it very well. Although HR tries to curtail sexual harassment and promotions due to "special favors," it has happend and continues to happen as I still know people within the company. Promotions are given to people who may have an education, however, most have nothing to do with health/fitness or business for that matter. This advice is not coming from a short-term former employee, I was employed with the company for seven years. Which in this company is quite an accoplishment. We decided to go seperate ways when I had enough and knew I would never move up; regardless of experience, knowledge, and expertise regarding all aspects of the non-corporate environment.
    I'm giving a warning to upper managemnet on how former and current business pratices lower moral, trust, and and overall enthusiasm to go above and beyond. It creates an environment where employees work just hard enough not to get fired or get by until something better comes along. Unless this job is striclty for extra money and isn't needed to build a prosperous life.
    Major advice, give your employees paid vacation and sick days which pays one's fully paid hourly rate according to the agggregate mean of the employee's quarterly or annual production, including the median bonus broken down to an hourly rate. The summation of those two incomes divided by one plus the risk-free rate plus the mean quarterly growth rates. (Ih +1b)/avg. hrs. per month = /1+rf+g. The eqn is very rudamentry, however I think the finance people at 24 get the point.
    Creating a work/life balance retains quality employees, this will decrease turnover, training costs, over head, direct labor not only from corp. training staff and new club staff learning software systems. It allows management to focus on making minor adjustments with experienced staff, instead of focusing large amounts of time ensuring proper on the job education, both hands on with clients, but sales training as well. Treating the corporation's "money makers" with the benefits they deserve will increase productivity, reduce turnover, and create a culture conducive to a service industry. I honestly hope someone with the influcence to create change reads this and takes appropriate measures to fully realize the potential of this business.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Their marketing tactics are stuck in the stone age!

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - MEMBERSHIP COUNSELOR
    Former Employee - MEMBERSHIP COUNSELOR

    I worked at 24 Hour Fitness full-time for less than a year

    Pros

    Great relations you make with members and co workers.

    Cons

    Unorganized management and poor training. If you are not comfortable bugging members for friend referrals or tracking people down on the street to drag them into the gym, which is referred to as (Street Hustle), then stay far away from this position. You would have thought their marketing tactics had progressed since the stone age!

    Advice to ManagementAdvice

    Implement sales strategies that actually work.

  8.  

    Club manager

    Current Employee - Club Manager  in  Los Angeles, CA
    Current Employee - Club Manager in Los Angeles, CA

    I have been working at 24 Hour Fitness full-time for more than a year

    Pros

    Helping people attain improved levels of fitness, coaching and teaching team members!

    Cons

    All about the numbers!!! They say people are important however it is always the numbers!!!

    Advice to ManagementAdvice

    Work on people development not nearly metrics and tactics people are any companies greatest resource, make visits and interactions more about people and leadership!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Top Heavy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - MEMBERSHIP COUNSELOR  in  Walnut Creek, CA
    Former Employee - MEMBERSHIP COUNSELOR in Walnut Creek, CA

    I worked at 24 Hour Fitness part-time for more than a year

    Pros

    you can getFree Gym benefits

    Cons

    Upper management is definitely way overpaid

    Advice to ManagementAdvice

    get your head out of your lower intestines

    Recommends
    Negative Outlook
    No opinion of CEO
  10.  

    The job was fun, but the staff was illiterate and unable to function.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Trainer  in  Tempe, AZ
    Former Employee - Personal Trainer in Tempe, AZ

    I worked at 24 Hour Fitness part-time for more than a year

    Pros

    Work your own hours weekly.

    Cons

    Must meet quota per/month, the professional staff was useless.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    They just don't care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Service Manager  in  Salt Lake City, UT
    Former Employee - Assistant Service Manager in Salt Lake City, UT

    I worked at 24 Hour Fitness full-time for more than a year

    Pros

    The environment is great as well as the majority of the staff and members. It's a gym, people are there to better their lives. Free membership as well as discounted training. Lots of fun.

    Cons

    Minimal pay for an excessive amount of work and policies to adhere to. Inconsistency in following policy depending on the location, the Club Manager or Assistant Managers you work with. A loss prevention department that has far too much power and uses fear and threat of losing your job as a motivator. Human resources and upper management has no accountability. Any and all mistakes are hung on the front line or middle management tier.

    Advice to ManagementAdvice

    Better train your Club Managers about what's important and what battles to choose. This is suppose to be an environment that's positive. Focus on your Club Managers and the mistakes being made by them in their leadership as well as treatment of their staff. Everything else will fall in line then.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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