24 Hour Fitness

  www.24hourfitness.com
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24 Hour Fitness Reviews

Updated Jul 23, 2014
All Employees Current Employees Only

2.9 430 reviews

42% Approve of the CEO

24 Hour Fitness CEO Elizabeth Blair

Elizabeth Blair

(48 ratings)

49% of employees recommend this company to a friend

Review Highlights

Pros
  • With employment here you get a free gym membership(in 131 reviews)

  • Hourly pay is in line with other positions, free gym membership(in 65 reviews)


Cons
  • Upper management positions are replaced almost monthly if a club is below average(in 25 reviews)

  • I worked there for years, and the only raise I ever got was when minimum wage went up(in 23 reviews)

154 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Master Trainer

    Master Trainer (Current Employee) Houston, TX

    ProsFlexible work hours. Decent commission from selling training packages.

    ConsMoney Driven, must hit goals to help your salary. At times there is high pressure from management to sell, sell ,sell, so they can hit club goal for their bonus.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Part Time Summer Job

    Customer Service Representative (Former Employee) Sunnyvale, CA

    ProsRelaxed atmosphere among the customer service representatives and always able to interact with positive energetic gym members. Get free gym membership to any 24 hour fitness gym and have a community feeling when interacting with employees from other gyms. Easy to transfer working from different gyms.

    ConsMembership salesmen are overly aggressive and often try and get members into packages that they have no desire to purchase. Many problems complaints directed for sales/management staff but the front desk staff takes the majority of those interactions.

    Advice to Senior ManagementMore communication between managers for sales, customer service, and training staff. Often feels like there are three separate companies within one and does not allow employees to be aware of all gym activities and it made us look bad representing the brand in front of gym members.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Slightly better than being unemployed.

    Member Counselor (Current Employee) Portland, OR

    ProsFree gym membership
    Fun co-workers
    Paychecks arrive on time
    Upward mobility if you want to move up in the company

    ConsHigh pressure sales good without the commission or bonuses that one would expect.
    Sales/assessment metrics need to be refined.
    Corporate spends all of its efforts trying to get people in the doors by promising them free workouts, its your job to get them to purchase.

    Advice to Senior ManagementMore squat racks.
    Eliminate the entire position by giving free trials only if you put a credit card on file that will automatically charge if it isn't cancelled before the trial period ends. Like every other company that does free trials.

    Yes, I would recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Lots of work for little pay

    Anonymous Employee (Former Employee)

    ProsFree Membership, fun coworkers, discounts

    ConsWhat too much expectations for not enough pay. Management Egos- usually ran by young workers with no management skills. Rude people. Dirty.

    Advice to Senior ManagementPay your front staff as much as your sales people!

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • No Opinion of CEO

     

    24 Hour Fitness is not the place to work if you are looking to make a good paycheck

    Personal Trainer III (Former Employee) Aurora, CO

    ProsThere is a lot of room to move up the corporate ladder or move laterally and gain experience in the fitness industry. It is an organized environment and you can learn a lot from the experience if you really apply yourself.

    ConsIt takes quite a bit of time before you can make a decent paycheck. The company is fine with having most of its employees being low-paid students or entry level workers.

    Advice to Senior ManagementThe business model is working as is proven by the success and growth of the company. Individual gyms will stand out only if the "ownership" and "community" values are instilled into each employee by those managing them.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
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    • Disapproves of CEO

    1 person found this helpful  

    Can be better~

    Personal Trainer II (Former Employee) Hasbrouck Heights, NJ

    ProsSince 24 Hr Fitness gym offers more amenities than other local smaller gyms, it attracts many people to join and that means there are more potential for PT to find new clients.

    ConsPT Managers are not as helpful as you will find and they care more about meeting the monthly sales quota more than PT development and skills.

    Advice to Senior ManagementDo more hands on training with the PT under you and give them more incentives if they meet their monthly sales quota.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Good place to work, but limited opportunity

    Service Representative (Former Employee) Dallas, TX

    ProsFree membership, good benefits, mostly enjoyable co-workers and customers.

    ConsThe pay is not that great unless you're a personal trainer, or Manager in on the various departments.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

     

    Great learning experience. Would not recommend for career.

    Anonymous Employee (Former Employee)

    Proshours. benefits. atmosphere. commission. environment

    Consmanagement. lack of clientele will to pay such high fees. Company expects you to work off the clock to implement plans.

    Advice to Senior ManagementAllow employees to work more hours without clients to better prepare workout plans.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    a great to work at while in college

    Anonymous Employee (Current Employee)

    Prosthe job is easy without stress, depending on good you are at selling.

    Consthere is high turnover and no commission

    Advice to Senior Managementit seems mangagememnt onl y onnsd

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

     

    Sometimes Fun, Sometimes NOT

    Locker Room (Current Employee) New York, NY

    ProsFree membership, discount training, good co-workers

    ConsSometimes managers can be like robots, cut hours too often, Management complains about too many things and doesn't lead by example, doesn't pay enough for all they want you to do. They give terrible raises. Never full dollar amounts always a few cents

    Advice to Senior ManagementMake sure the people you hire to be managers are personal and have people skills. Some managers can't stand up to certain employees so they will attack the employees they know won't fight back

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