24 Hour Fitness Reviews

Updated August 28, 2014
Updated August 28, 2014
456 Reviews

3.0
456 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
24 Hour Fitness CEO Elizabeth Blair
Elizabeth Blair
56 Ratings

Review Highlights

Pros
  • With employment here you get a free gym membership (in 133 reviews)

  • Hourly pay is in line with other positions, free gym membership (in 67 reviews)


Cons
  • Upper management positions are replaced almost monthly if a club is below average (in 25 reviews)

  • I worked there for years, and the only raise I ever got was when minimum wage went up (in 24 reviews)

More Highlights

108 Employee Reviews Back to all reviews

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  1.  

    I enjoyed the 10 years I worked 24 Hour Fitness because of the fun work environment and clients that I helped.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Certified Personal Trainer  in  Hollywood, CA
    Former Employee - Certified Personal Trainer in Hollywood, CA

    I worked at 24 Hour Fitness full-time for more than 10 years

    Pros

    Helping people change their bodies, improve their health, and coach them to achieve their goals. I enjoyed the flexible schedule I could make for myself.

    Cons

    I disliked the low pay, dealing with irate members, and lack of reimbursement of continuing education. Lack of upgrades to the gym/facility itself.

    Advice to ManagementAdvice

    Hire a full time weight re-raker to ensure that the gym is always clean and safe, versus trying to save money by making the trainers clean up the gym instead of devoting more time to their clients.

    Doesn't Recommend
    No opinion of CEO
  2.  

    I was warned, but at least i got some experience for my resume.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Trainer  in  Compton, CA
    Former Employee - Personal Trainer in Compton, CA

    I worked at 24 Hour Fitness full-time for less than a year

    Pros

    Free gym membership, great people to work with and other trainers switch thoughts and workouts with you. Pay is good if you make sale.

    Cons

    Manager is very pushy on sales, and more concerned with making the sale than helping them.If you don't make a sale your forced to get another job or waste tons of time trying to build a clientele that cant afford it to begin with.

    Advice to ManagementAdvice

    Hire less trainers, be more detailed, better trainer and figure out a more individualized approach per trainer, everyone has their own way.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Great Experience for New Trainers

    • Comp & Benefits
    • Career Opportunities
    Current Employee - Personal Trainer  in  Oakland, CA
    Current Employee - Personal Trainer in Oakland, CA

    I have been working at 24 Hour Fitness full-time for less than a year

    Pros

    They expose you to a lot of people and set up free sessions with new members. It's up to you to sell and deliver good training, but they'll give you a lot of exposure. Great for getting your feet wet.

    Cons

    Starting pay is pretty low for how much they're charging your clients. It's possible to make decent money if you're super busy, but i feel most trainers would want to get paid closer to what they're worth at a certain point

    Advice to ManagementAdvice

    pay trainers better to avoid high turnover

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  5.  

    Fun atmosphere!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Trainer III  in  Richardson, TX
    Former Employee - Personal Trainer III in Richardson, TX

    I worked at 24 Hour Fitness full-time for more than 3 years

    Pros

    Fun, and flexible and great bonuses

    Cons

    They takeout too much of your chunk of the change...

    Advice to ManagementAdvice

    Management was always helpful

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Have worked here for over 20 years as a Group X Instructor; love what I do and the connection to membersl

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Group Exercise Instructor  in  Sacramento, CA
    Current Employee - Group Exercise Instructor in Sacramento, CA

    I have been working at 24 Hour Fitness part-time for more than 10 years

    Pros

    I love teaching and the impact I have with members. Their enthusiasm motivates me to continue teaching.

    Cons

    Lack of management training. I know that they intend well, but the impact does not always have the desired outcome. Communication can be challenging. Our Group X Manager is in another state and I imagine has over 300 direct reports. She tries her best to keep us informed and engaged. It would also be nice to actually meet her/talk with her, but given the scope of responsibility and geography it may never happen. In my 20 years, I've received three increases and have been reviewed twice. There is no established performance/merit program. For years, I've been telling 24HF via the employee surveys and with management that we were being paid wrong as GX Instructors. I even let them know the potential risk of a class action lawsuit due to it. No one ever followed or no action taken, until....guess what? A class action lawsuit was filed and millions had to be paid out.

    Advice to ManagementAdvice

    Provide training for your management team. They don't know what they don't know. Provide a formal program for performance and merit. I can pretty much guarantee that a majority of the GX Instructors aren't doing this for the money, we do it because we enjoy it; would be nice to get recognized and rewarded for it.

    Improve communicatioi skills. We get monthly newsletters and they mean well, but the accolades, appreciate what you do, thank you don't really seem genuine if management has never met us, seen what we do or reviewed our performance.

    HR needs to be more responsive. I and many other employees have little to no follow-up. As an example, when lifeguard training was required for CA instructors, many instructors had questions to HR and GX communications. Some folks NEVER heard back, some took weeks/months to hear back about their questions. On the flip side, GX communications made it seem like scheduling a session so soon was really helpful. It may have been to a few, but to many it stressed them out. We lost some good instructors because if it. If communication was presented by validating to all the instructors that this is a new requirement that it sounds challenging to do and balancing that with what is actually required would have been best. Also, getting back to employees timely with their questions and concerns would have been very helpful. In addition, when the training was done in the gyms, some location management was not receptive to having it done in their location. Rather than being welcoming and accommodating, they made it seem like such an inconvenience. Do they not understand that this is to benefit the club and the members???

    Laslty, just my observations outside of the GX world, I've seen inappropriate behavior by leadership in the gyms; including hitting on members (asking one time and getting "not interested" is okay; continuing to ask is harassment); PT's are burning sessions without members knowing to pad their paychecks. Does anyone in corporate or the supposed third-party ethics company look into these??? Unfortunate situations....

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Fun, wonderful

    • Comp & Benefits
    • Work/Life Balance
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at 24 Hour Fitness

    Pros

    They help with extended schooling such as getting certified or degrees as long as its in the fitness field. Great managers. Fun place to work. Great discounts on products

    Cons

    Without more schooling hard to get a raise. Communication between managers could be better. Getting rehired after you leave the company should be a lot easier.

    Advice to ManagementAdvice

    ?

  8.  

    Amongst the gyms out there, this one is a grand place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Group X Instructor  in  Pasadena, CA
    Current Employee - Group X Instructor in Pasadena, CA

    I have been working at 24 Hour Fitness part-time for more than 5 years

    Pros

    Diversity Training, flexible schedules, up-to-date with technical interfaces and functions, well-rounded staff and strict on employee behaviors.

    Cons

    Some of my fitness group managers feel entitled to be there and are not always caring about their part time instructors. My last boss was downright rude when I asked her about a raise after working there 6 years, even though my classes proved to be the most-attended in the gym. If I did the job for pay rate, I would leave, but I work there because I enjoy the membership we have.

    Advice to ManagementAdvice

    Ensure that managers listen to their employees, even part time ones. Everyone is a part of the company. The company proves they care by making us take online classes and keeps us aware of trends, but it seems some managers can get away with anything still. Keep tabs on managers better?

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    A GREAT PLACE TO WORK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fitness Manager I  in  Lynnwood, WA
    Current Employee - Fitness Manager I in Lynnwood, WA

    I have been working at 24 Hour Fitness full-time for more than 5 years

    Pros

    Competitive pay, full-time employee benefits, 401K, friendly environment, fun place to work

    Cons

    Stress of hitting revenue goals which is at any job managerial overload from paperwork and admin work

    Advice to ManagementAdvice

    Have a genuine passion to help see all of your employees become successful. Take care of them and then they will take care of you

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Pretty good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - MEMBERSHIP COUNSELOR  in  San Diego, CA
    Former Employee - MEMBERSHIP COUNSELOR in San Diego, CA

    I worked at 24 Hour Fitness full-time for less than a year

    Pros

    Nice people
    work life balance
    benefits
    company values
    you work at a gym you get to work out at a gym
    good looking people at the gym

    Cons

    low pay
    leadership
    compensation
    perks
    unfortunately not much room for career advancement so i left yup
    self centered people because its a gym

    Advice to ManagementAdvice

    pay more

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Group Exercise Instructor

    Current Employee - Group Exercise Instructor  in  Bakersfield, CA
    Current Employee - Group Exercise Instructor in Bakersfield, CA

    I have been working at 24 Hour Fitness part-time for more than 5 years

    Pros

    free gym membership for myself and my spouse
    works around my schedule
    certification maintenance reimbursement
    easy to find a sub for classes

    Cons

    group exercise manager's are hard to get a hold of

    Recommends
    Positive Outlook

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