24 Hour Fitness Reviews

Updated June 29, 2015
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4.0
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24 Hour Fitness CEO Mark Smith
Mark Smith
16 Ratings

Pros
  • The saving grace about my experience at 24 was the free gym membership (in 164 reviews)

  • The best perk is a free gym membership (in 82 reviews)

Cons
  • For such a large company, it is surprising that most of the employees are paid minimum wage (in 29 reviews)

  • Some of the upper management didn't seem qualified to run a large corporation (in 24 reviews)

More Pros and Cons

167 Employee Reviews

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  1. Helpful (1)

    Could This Be You Career?

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Kids Club Attendant, Service Representative, Kids Club Supervisor in Annapolis, MD
    Former Employee - Kids Club Attendant, Service Representative, Kids Club Supervisor in Annapolis, MD

    I worked at 24 Hour Fitness part-time (More than 5 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    I worked as a Kids Club Attendant, Service Representative, and KC Supervisor. This company likes to promote within their club if you are willing to work up to the position. There is a lot of inter-department connectivity. You get to know not only the members but also your coworkers which makes you feel like you are joining a team.family.

    Cons

    You don't always get promoted with in. There isn't a lot of communication between management. Corporate makes every little thing a major thing therefore holding up processes that could be avoided. The turn-around time is quick but that depends on the person. The pay has never been enough. The gym itself needs new equipment.

    Advice to Management

    Corporately - stop worrying about expanding the business for a couple of years and invest in fixing up or remodeling the locations that you do have. Club management - learn to work together and not apart, set some differences aside and don't thing personal. The club needs more of your attention and less of your attitude.


  2. Membership counselor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - MEMBERSHIP COUNSELOR in Issaquah, WA
    Current Employee - MEMBERSHIP COUNSELOR in Issaquah, WA

    I have been working at 24 Hour Fitness part-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Excellent sales training and experience, positive working environment, potential for quick promotion

    Cons

    Pay could be better, fast paced, you'll be on the phone and out getting referrals a LOT


  3. Membership Counselor

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at 24 Hour Fitness

    Pros

    -Flexible hours depending on who you work for
    -Great team
    -Always busy
    -Very upbeat environment that makes you want to stay in shape and engage in the great culture that 24 has

    Cons

    -The only donwnside was how quick management changes and how that could effect one's hours or relationship with the company
    -Other than that great company to work for, especially at a young age!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - MEMBERSHIP COUNSELOR in Salt Lake City, UT
    Current Employee - MEMBERSHIP COUNSELOR in Salt Lake City, UT

    I have been working at 24 Hour Fitness (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Love the membership and the people I encounter

    Cons

    Not paid well enough, need more incentives

    Advice to Management

    Be more direct with how you want the process to go, better training programs


  6. Service Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Manager in Los Gatos, CA
    Current Employee - Service Manager in Los Gatos, CA

    I have been working at 24 Hour Fitness full-time

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good company, great PTO and depending who your managers are they are very flexible.

    Cons

    Hard to move up unless you're in sales, a lot of high school type drama with upper management.

    Advice to Management

    Its about who can lead a team, not who can sell a $30 membership.


  7. Always hustling

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Master Trainer in Laguna Niguel, CA
    Former Employee - Master Trainer in Laguna Niguel, CA

    I worked at 24 Hour Fitness full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Make your own hours to a degree, you have to work a minimum but you can schedule as you please

    Cons

    Constant pressure to sell, not so much emphasis on quality of training sessions

    Advice to Management

    Stay in close touch with all employees


  8. Service rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Folsom, CA
    Current Employee - Customer Service Representative in Folsom, CA

    I have been working at 24 Hour Fitness

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Free membership
    Flexible hours
    Chill job
    Discounts on phone bills
    Discounts on merchandise

    Cons

    No benefits
    No commission
    No bonus
    No free child care

    Advice to Management

    Free child care
    Commission


  9. Helpful (1)

    personal trainer elite

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at 24 Hour Fitness full-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    great trainer pay at the higher levels
    good commissions
    opportunity to acquire residual commisions

    Cons

    a lot of split shifts


  10. service manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Manager in San Diego, CA
    Current Employee - Service Manager in San Diego, CA

    I have been working at 24 Hour Fitness full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Free membership, flexible schedules, work with a variety of people

    Cons

    Limited growth opportunities unless your focus is sales

    Advice to Management

    Clearly state expectations and criteria for job advancement


  11. Fitness Instructor

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at 24 Hour Fitness

    Pros

    Versitility, meeting new members, exciting, setting my own schedule to teach classes that I want

    Cons

    some times the equipment isn't working properly or doesn't work at all

    Advice to Management

    same attention should be given to ALL gyms when equipment is old and outdated. Replace them in all gyms not just the upper scale gyms



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