Aéropostale

  www.aeropostale.com
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Aéropostale Reviews

Updated August 17, 2014
Updated August 17, 2014
489 Reviews

3.0
489 Reviews
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Aéropostale CEO Thomas P. Johnson
Thomas P. Johnson
190 Ratings

Review Highlights

Pros
  • Aero is pretty good to their employees, and great discount (in 36 reviews)

  • The only thing good about working here is the employee discount (in 34 reviews)


Cons
  • Upper Management did not provide a work life balance (in 17 reviews)

  • Not enough staff help because they hire little kids and pay them minimum wage (in 21 reviews)

More Highlights

97 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good company but unable to keep up with the times

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Lead Manager  in  Indianapolis, IN
    Former Employee - Sales Lead Manager in Indianapolis, IN

    Pros

    Good discounts, and getting better style and quality of clothing

    Cons

    Salaries, lack of hours, unrealistic goals for floor coverage. Out of date computer software and signing

    Advice to ManagementAdvice

    Help support store level managers more and give sufficient hours to get tasks done

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Don't even bother.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merch Flow Associate
    Current Employee - Merch Flow Associate

    Pros

    - Employee discount is great
    - Different for every store, but coworkers are great and friendly
    - The work is generally very easy, even if it's boring

    Cons

    - District/Regional managers are rude and very condescending. Could care less about their employees.
    - Hours are ridiculous. Don't expect anything more than an average of 10 hours a week. They over-hire employees and cut everyone's hours constantly. This seems to be consistent between all Aero stores.
    - The company itself is going down the drain. This is why they stopped giving raises to associates. Don't expect to get paid above minimum wage, and don't expect ANY raises unless you get promoted (which, even then, they clearly state in their manual that raises are not guaranteed).
    - That being said, being promoted is nearly impossible. You have to be 20 years old to be a mere low-level manager.
    - On-calls. Basically you won't know if you're working or not until an hour beforehand.
    - You are held accountable if customers do not purchase a certain number of items, yet you don't get commission pay!

    Advice to ManagementAdvice

    Your employees are the reason you are making money. Give them good hours and good pay/raises. You don't need 20+ employees for such small stores, especially when there is only 1 or 2 working at any given time. Acknowledge when your employees do a good job. It's not our fault the company isn't doing well, don't punish us for it by terrible pay and hours.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    An unsubstantial job for a college student.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Cashier  in  Victorville, CA
    Former Employee - Sales Associate/Cashier in Victorville, CA

    Pros

    Super easy job if you like folding clothes and interacting with strangers. Aeropostale is a fun environment. The discounts are nice if you like their clothes.

    Cons

    The scheduled shifts for new associates are scarce, like maybe two a month at my local Aero. The management cheats the associates out of breaks and lunches. They often take advantage of their employees by keeping them after hours, sometimes without overtime pay. My store was really dirty. Management turned regular cleaning that should have been routine into a punishment reserved for associates that didn't reach sales goals. I'm not sure if that's universal or just specific to them.

    Advice to ManagementAdvice

    Quality over quantity with the associates would probably improve sales and work environment.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Cool for a first time job

    Former Employee - Sales Associate/Cashier  in  Sunrise, FL
    Former Employee - Sales Associate/Cashier in Sunrise, FL

    Pros

    Met some really cool people. You make tons of friends working here. The environment is fun & friendly. The music is okay, but could use some diversity. Managers were really cool as well.

    Cons

    Hours are HORRIBLE. Sometimes I would be assigned 0 hours for the week, or the entire pay period, no matter how hard I worked. The pay is extremely low to not get any hours. In a way it’s almost as if it was a way to frustrate you out of the company. Most of the customers didn’t speak English as well, mostly Spanish and Portuguese. I learned to adapt though. The dress code is extremely strict as well. It was aggravating how many times I was told that something was wrong with my outfit, as basic as I tried to dress for work.

    Advice to ManagementAdvice

    Most of the managers that I worked with left a little while after I did. But the managers were extremely cool, and their was no favoritism that went on in the store between managers and sales associates.

  6.  

    Don't Work Here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Sales Associate/Cashier  in  New York, NY
    Former Employee - Sales Associate/Cashier in New York, NY

    Pros

    Pay was above minimum wage at the time. (2012)
    Friendly co-workers
    Great Customers
    Got to meet people from all over the work

    Cons

    Horrible Management.
    Managers were often rude and nasty.
    Worked overtime with out overtime pay or breaks
    Given tasks that had nothing to do with job like pick up cigarettes for managers.
    Would cut off all hours and never let you know your job is terminated.
    It's been two years and I haven't had any hours and the never said I was fire.

    Advice to ManagementAdvice

    Managers are actually the ones who need training. At least notify an employee if they have been fire don't cut off their hours and delete their employee account without notification.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    So much work, so little time allowed!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager  in  Ogden, UT
    Former Employee - Assistant Store Manager in Ogden, UT

    Pros

    Talking with customers and training employees.

    Cons

    Not enough time to do what was needed to succeed. Held responsible when store is slow and sales are down.

    Advice to ManagementAdvice

    Allow a little more time for employees so we can get stuff done.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Horirble

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Independence, MO
    Current Employee - Sales Associate in Independence, MO

    Pros

    selling is fun, and people love the deals so it's easy and peronsble

    Cons

    the managers are an absolute pain to work with, attitudes and unwilling to help.

    Advice to ManagementAdvice

    If you don't love your job, quit. No one should suffer for your unhappiness.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9.  

    First Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  New York, NY
    Former Employee - Sales Associate in New York, NY

    Pros

    I got to meet a lot of cool, amazing people that worked with me.
    For a first job it was really good pay at the time.
    Discount was cool too.
    Great introduction to the industry and retail.
    Good experience

    Cons

    Terrible work scheduling. Shifts would get cut or extended out of no where. The store would close at 10, sometimes the employees wouldn't go home till 12-1am. This was horrible I had an hour subway ride home at 12-1am! The managers didn't care!
    The managers kept changing, and the rules kept changing, and the expectations only grew. I never got a pay increase 6 plus months I worked there !

    Advice to ManagementAdvice

    Close on time! People have lives and need to get home!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    You have to take the bad with the good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Cashier
    Former Employee - Sales Associate/Cashier

    Pros

    The discount here is very hard to beat, especially if you take advantage of the clearance rack. I have bought really great basics for $2 or less. Most of my coworkers were really energetic and great to work with. They made working there fun, and made the shifts go by quickly. Although I disliked most of my managers, there were a few that were really fantastic. They were supportive and really cared. Store standards were kept at a good level and it was not difficult to get on board and learn the ropes. If you are looking for a first time retail job in high school or want a part-time job in college, I would consider Aero because they really encourage a young, fun ambiance. If you are older, consider a retail store that caters to adults.

    Cons

    This sounds like every other retail con review but management was a nightmare. The store manager was unprofessional and talked about inappropriate things like her love life. But if you wanted hours or to have a good shift, you had to smile and listen. Although I had a BA and applied as an assistant manager position, I was hired first as a sales associate (so I could learn the ropes before becoming manager) but then was passed over for someone who the store manager was close to. Later I found out that the store manager and that particular employee had a personal relationship before I had gotten there. There were other, great candidates as well, people who had been working there for years, but they were passed over as well. There was drama in the back, with managers crying or yelling at times. I knew this place did not fit with my working lifestyle but I stayed because I was having a hard time finding another job due to the recession. Aero gave me more hours than my last retail job. I left after I found a full time position in a school.

    Advice to ManagementAdvice

    Consider workers for promotions who are consistent and hard working. Do not solely rely on your store manager's opinions. Regional managers, please do more to pay attention to what is going on in your stores. Be professional and do not play favorites.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Storeline Aeropostale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    Pros

    Great policies in place, employee discount was nice, corporate had fair contests that motivated sales teams, fast paced environment, never a dull moment.

    Cons

    Internal promotions beyond assistant manager rarely happens, district and regional managers are more about the personal connection (favoritism) than in store successes, usually this favoritism results in drunken nights out, sleepovers, etc. DMs and RMs are not professional in any sense. Company is changing their hiring qualities from outgoing and great sellers to the cutest and best looking.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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