Aéropostale

  www.aeropostale.com
  www.aeropostale.com

Aéropostale Reviews

Updated November 11, 2014
Updated November 11, 2014
563 Reviews
3.1
563 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Aéropostale CEO Thomas P. Johnson
Thomas P. Johnson
216 Ratings

Review Highlights

Pros
  • The only thing good about working here is the employee discount (in 41 reviews)

  • Aero also gives employees a great discount (in 39 reviews)


Cons
  • Upper Management did not provide a work life balance (in 19 reviews)

  • I've worked with several girls who have been in Sales for YEARS and still get paid minimum wage (in 31 reviews)

More Highlights

111 Employee Reviews Back to all reviews

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  1.  

    Holidays Get Crazy

    Former Employee - Sales Associate/Cashier
    Former Employee - Sales Associate/Cashier

    I worked at Aéropostale part-time

    Pros

    Co-workers, discounts and the retail experience overall

    Cons

    On-Calls, 3 hour shifts or closing till 3 AM that seem to never end. Also ridiculous expectations from the district leaders for the details and visuals of the store.

  2.  

    Better jobs available elsewhere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Lead Manager in Muncy, PA
    Former Employee - Sales Lead Manager in Muncy, PA

    I worked at Aéropostale part-time (more than an year)

    Pros

    Can work around your class schedule.
    They prefer not to do that though. Overall there aren't many pros for this company.

    Cons

    Management is not compassionate. District managers don't help like they're supposed too. Way to much drama. Don't think that your college education is more important than your part-time job. Schedule you for unreasonable hours with no break. Very hard to move up within the company. They don't give out any raises.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Great pay, horrible work life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Los Angeles, CA
    Current Employee - Store Manager in Los Angeles, CA

    I have been working at Aéropostale full-time (more than 5 years)

    Pros

    Great pay, people you work with are like your family. Benefits are amazing and you gain a lot of knowledge working for Aero.

    Cons

    Too many tasks company asks of too much and not enough payroll. They work you to the bone and expect so much but payroll is a huge problem. They want you to only focus on the customer but do not give you any extra payroll to fill the sales floor. Absolutely impossible.

    Advice to ManagementAdvice

    Give an extra 4 hours a day in the mornino every morning to fill the sales floor to be able to focus on getting REAL with the customers.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Quickly became terrible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Aéropostale part-time (less than an year)

    Pros

    The other associates (on the rare occasion that you worked with them) are usually pretty friendly. Hours are flexible and the discount is modest.

    Cons

    Highly unrealistic strategies/management, excessive procedures, minimum wage, uptight management, little to no hours. I was also terminated without any notification, just went to look at my schedule on day and saw that I was fired. Very unprofessional.

    Advice to ManagementAdvice

    Your selling strategies and other procedures are highly unrealistic, they're driving customers away. And these associates work their butts off, minimum wage for years on end won't cut it.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    District Manager

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Aéropostale

    Pros

    Large company with good benefits

    Cons

    Job eliminations happened without warning

    Advice to ManagementAdvice

    Cut corporate spending before you cut store employees

  7.  

    Assistant manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager

    I have been working at Aéropostale full-time (more than 8 years)

    Pros

    I made long time friends working here, good discount. It taught me everything I know about management and retail.

    Cons

    Ask me 2 years ago and I would have given 5 stars. Poor communication, no raises, expect to much, shutting down stores.

    Advice to ManagementAdvice

    This is not the same company I worked for 2 years ago! Stop trying to change when the last time the company did well was before you thought you had to be like other retailers. Give your district managers less stores. They can't handle 11. Last time I saw mine was about 2 months ago. Know each store is different and need different product and attention. Allocations is horrible. Stop sending us 5 size runs of things we don't need and 1 of what we do. Your not going to keep great role models if you can't pay them well. Stores are to favored sometimes. I mean I could go on but working here doesn't give me much time to myself.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    sweatshop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Houston, TX
    Former Employee - Sales Associate in Houston, TX

    I worked at Aéropostale part-time (less than an year)

    Pros

    Pros: Was my first job, I got to be a sales associate and it was okay for my age to start getting experience

    Cons

    Only allowed 10 minutes break.
    They didn't even have time to go to the restroom or lunch sometimes because they wanted me on the floor CONSTANTLY talking to customers even though they had already been attended.
    Staff could not see you not talking to customers even for a few seconds because they would assume you weren't doing anything.
    Management would treat the associates w/o respect and would expect nothing but perfection, which is understandable, but if a pile wasn't folded correctly a manager would or another employee would be very rude about it and would throw the pile right on to the floor for us to start again.

    Advice to ManagementAdvice

    Staff needs to be more understanding and friendly.
    Everyone needs to be more clear at what times they can have breaks or lunch. I felt very unappreciated my whole time there so I didn't stay very long.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Decent pay, expensive benefits, desperate company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Howell, MI
    Former Employee - Assistant Manager in Howell, MI

    I worked at Aéropostale full-time (more than an year)

    Pros

    Decent pay, decent benefits. Good discount

    Cons

    However the benefits are expensive. The company is struggling to stay afloat among h&m and forever 21; new selling style and associate goals are counter productive and have caused friction among a former warm environment. District managers don't listen to your ideas or work on your development. We are pressured to find good associates but only pay minimum wage, when the rest of the mall pays more.

    Advice to ManagementAdvice

    Stop blaming people at the bottom for your failed efforts, especially if you are only willing to pay them minimum wage.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 3 people found this helpful  

    Too slow to change. Keep talking about it but not really doing anything about it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Aéropostale full-time (more than an year)

    Pros

    My DM is really flexible and understanding which is the only reason I have stayed as long as I have.

    You do not have to have a degree to be a Manager. They also hire outside of the company so you can recruit for the best possible candidate.

    Aero seems to attract genuinely kind people.

    Cons

    Payroll hours. Most of the time Managers are on the sales floor alone for hours without bathroom breaks or being able to check for sizes.

    Setting promotions is so inefficient. There has got to be a better way to organize it! It is ridiculous having several different price marks at one presentation. Often are given promotions to which we have no signage for. Too many promotional offers. Makes it so confusing for customers so employees are constantly explaining what the price of things are.

    Communication from corporate is often confusing. One email will say one thing and another will direct us to do the opposite. Total lack of communication at corporate makes it difficult to know what to do on the store level.

    Too slow to change. This is why they are failing in fashion. They keep talking about how much they are changing but the changes are so small you can barely tell. This is the same with policies. It's difficult to tell customers about our new return policy of not accepting returns or exchanges without a receipt, when the policy isn't set in stone. The company tells us to go ahead and make exceptions for some people but then you end up doing it for most people because it's a gray area.

    We get the blame for low sales when it really correlates with low traffic. Senior Management is out of touch with what actually happens in stores. Interestingly enough, Tom Johnson was rated the worst CEO ever, yet so many people at Aero worship him! He might have been a really great motivational speaker but he was a poor CEO and somehow the people on the front lines have gotten all the pressure and blame for low sales.

    Shipment. We get replenishment to fill our sales floor yet it is a consistent issue within all stores that we never receive the actual merch or sizes needed. It is a completely disorganized, senseless process. I can't believe that this is even an issue. We never seem to have the sizes customers need.

    Aero talks alottttt about caring about their employees but it's difficult to really see that on a day to day basis. In my experience it has just been all talk. Only the people who drank the koolaid seem to believe the company actually cares about anything other than money.

    Typical retail gripes- working weekends gets so old and makes it harder to stay encouraged. Depending on the mall you work at, the customers can be very unpleasant and after plastering a smile on your face day after day, it can become difficult to stay positive. Telling us to hire high school aged kids as associates and then expecting little turnover and amazing sales is absolutely ridiculous. It gets old to have to teach teenagers how to be responsible adults and actually show up for their shifts.

    Advice to ManagementAdvice

    Put some time into working in your stores to get the real experience of what happens day to day. This will give you more insight of where you should be allocating your energy.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Ok as a First Job but there are better things out there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Aéropostale part-time (more than an year)

    Pros

    -Employee discount is alright. It's even better when you're selected as an "ambassador" but only by 10% more.
    -They're generally pretty easy-going about taking days off whenever you need it and as long as you do it before the schedule for that week comes out.
    -I don't know about other stores, but my store team was like a little family with all of the sales associates and managers getting along very well.
    -It's a pretty easy job to pick up. There's nothing untypical about this retail job.

    Cons

    -Scheduling can get ridiculous. There are weeks where you'll get absolutely no hours and others where you basically won't even have a life because you'll be working all the time. It gets really unpredictable and sometimes even frustrating. Generally though, the dead periods will be any time that isn't Holiday Season or Back-to-School season.
    -You can't be promoted to be a sales lead or anything until you are 21. So if you're a teenager working this job, you'll basically be a sales associate for quite a while if you decide to stay here.
    -The pay. As a sales associate, you will receive minimum wage. The guidebook states that you will be evaluated for a raise at the year point for every year you are there, but I was there for a year and a half and my wage still remained at minimum wage when I left my two week notice.
    -You will have "on-call" shifts. Basically this is where they schedule you for a "maybe" shift. It will be on your schedule, and you will basically have to call in an hour before the shift is scheduled and ask if they need you or not and you might have to come in for all or part of that shift depending on their answer. Or you might not be needed at all. Either way, this makes making plans very difficult because you won't know if you'll end up working or not.
    -This place will cheat you out of your breaks, Employee manual states (and at orientation you are told) that you will get 15 minute breaks and 30 minute breaks after 5 hours and an hour after 7 hours. I have never received a 15 minute break in the year and a half while I was there and I have not seen any of my co-workers take them either. I was also then told I can't take 30 minute breaks unless I have a 6 hour shift (despite the handbook and what was told at orientation) because then I would be working under 5 hours if I took a 30 minute break during a shift that was 5 hours long. Managers seem to be able to take their breaks and stuff whenever without any problems though. Go figure.
    -I and a few other people were given "specialist" jobs after being there for a while. It sounds all great and special until you realize that it's extra work at no extra pay. With mine, I would be working at home during my spare time when I wasn't on shift and I wouldn't get a raise or bonuses for this.
    -I had a second job and my manager was personally very non-understanding about hours. I was having difficulty juggling both jobs and I was being scheduled when I wasn't supposed to and I was yelled at at one point when my schedules clashed (when I was scheduled for an "on call" here that I wasn't even supposed to be scheduled for while I had an actual scheduled shift elsewhere), my manager yelled at me through the phone that she was "sick of working around other people's 2nd job work schedules. Basically, if you already have another job, I suggest you look elsewhere for a second job because when I had two jobs, it was hell here.
    -The disorganization here was kind of ridiculous at times. Associates will call out constantly whether they actually need the day off or not (I recall one calling out just because it was her birthday and another because of homework) and then before you know it, if you have an on call, you will be called in or if no one is scheduled for an on call, you may be called and a manager will beg you to come in anyway despite the fact that you didn't plan for it at all. It was also difficult to find a covering shift yourself because other associates would rarely ever want to cover your shift and if you didn't have an on call and you were so sick that you could barely stand, good luck because they will make you go in anyway.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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