Aéropostale

  www.aeropostale.com
  www.aeropostale.com

Aéropostale Reviews

Updated November 11, 2014
Updated November 11, 2014
563 Reviews
3.1
563 Reviews
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Aéropostale CEO Thomas P. Johnson
Thomas P. Johnson
216 Ratings

Review Highlights

Pros
  • The only thing good about working here is the employee discount (in 43 reviews)

  • Aero also gives employees a great discount (in 39 reviews)


Cons
  • Upper Management did not provide a work life balance (in 20 reviews)

  • I've worked with several girls who have been in Sales for YEARS and still get paid minimum wage (in 33 reviews)

More Highlights

111 Employee Reviews Back to all reviews

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  1.  

    Cons outweigh the pros

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Orem, UT
    Current Employee - Sales Associate in Orem, UT

    I have been working at Aéropostale part-time (more than an year)

    Pros

    Great discount, fun environment, good if your people oriented, friendly co-workers (usually), management brings treats and expresses gratitude for your work, positive people, and they are very flexible when it comes to working around your schedule.

    Cons

    The chance of getting promoted in this company is negligible, and there is never a chance of a raise ( you stay at minimum wage) . The management justifies never giving raises by giving you a 40 or 50% off clothes, but that doesn't help if you are a college student who needs money, not clothes. They often require you to hand out 100-200 coupons to friends and expect to get an amount back, and if they don't they will threaten to take away your discount or even fire you. When they have competitions to see who hands out the most coupons the reward is more shifts. I get about 3 shifts a month because they overhire, no exaggeration.

    Advice to ManagementAdvice

    Give us something to work for. Give us a reason to respect you, and I don't mean gift cards or discounts. Give us shifts based upon if we are a good worker and do our job, not based on whether we sell to our peers at school. A shift should not be an incentive to do extra sales work to our friends. All that does is cause resentful feelings between the associates and management.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    A shadow of their former selves

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Aéropostale full-time (more than 5 years)

    Pros

    When I first started it was a great job- lots of top notch talent, great training and development , room for advancement and passionate leaders. Payroll was always slim and promos changed frequently but it taught managers how to react quickly and multitask. The values of teamwork, integrity, compassion and respect were an everyday part of the culture- every June the company would provide payroll for employees to do volunteer work which was a wonderful, enriching experience. I met some of the best leaders and co workers I have ever known through this company.

    Cons

    As the teen market has shifted and 'preppy' style has taken a backseat, Aero has struggled even more than it's competitors American Eagle and Hollister. Markdowns and promotions have taken on a 'how low can you go' mentality which is turning into an atmosphere of desperation. More and more tasks and workload, with increasing shrinkage of payroll leads salaried managers to work excessive hours if they want to keep their jobs. As stores are closing regularly, opportunities for advancement are disappearing, and training and development, as well as the Values take a back seat. My last supervisor also had NO respect for personal time or the ability to see employees as real human beings with lives outside of work, partly due to this pervasive sense of desperation.

    Advice to ManagementAdvice

    Not sure what it would need to turn it around, short of a complete overhaul. Aeropostale had a great run, but it seems all good things must come to an end.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Good for experience, not a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Lake Wales, FL
    Former Employee - Assistant Manager in Lake Wales, FL

    I worked at Aéropostale full-time (more than 5 years)

    Pros

    Good building block to start your career. Good experience while going through college.

    Cons

    Long hours, very low salary, unrealistic expectations, little room for growth.

    Advice to ManagementAdvice

    Invest in developing the store management, this will reduce turnover and allow them to develop their staff.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Your experience depends entirely on the management at your store.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cash Wrap Specialist in North Attleboro, MA
    Former Employee - Cash Wrap Specialist in North Attleboro, MA

    I worked at Aéropostale part-time (more than 3 years)

    Pros

    The discount is great, but you will get bullied into making purchases often. If your manager is competent, everyone will get fair hours and you'll get real training and help. Working with a young group of people can be really fun.

    Cons

    Sometimes managers are more worried about how you look than whether or not you can do the job, because looking the brand is their way to sell clothes. Hours are unpredictable, and even though you're working a part-time job, managers get upset when you can't come in at whim or need to change your availability. Call-in shifts are a pain, and managers tend to take call-ins at the beginning of the week and then have to cut scheduled shifts on Friday and Saturday when they're over on payroll, but those are their busiest nights. There is a complete lack of training unless you're hired as management. The work environment is toxic, and some managers take out their frustrations on the employees.

    Advice to ManagementAdvice

    Management needs to understand that the company value of "Aero Cares" means nothing when they treat their employees terribly. The disconnect from corporate to storeline is why the company is going under.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Store Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Chicago, IL
    Current Employee - Store Manager in Chicago, IL

    I have been working at Aéropostale full-time (more than 5 years)

    Pros

    Company stands behind their values. Pay and benefits are good. Casual work environment. Most people are great.

    Cons

    50+ hours a week. Some of the upper management is unprofessional by talking about others and gossiping. You better get on the band wagon or you are not liked.

    Advice to ManagementAdvice

    Be more professional this isn't high school. and don't talk down to people. Listen to other reasoning don't assume everything is an excuse.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7.  

    eh

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Aéropostale

    Pros

    it's a good job for high school students

    Cons

    pays terribly, lots of pressure

  8. 1 person found this helpful  

    Don't work here unless you really love retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Joplin, MO
    Former Employee - Sales Associate in Joplin, MO

    I worked at Aéropostale part-time (more than 3 years)

    Pros

    Special half of discounts every month
    30% off everything else
    Late night or overnight floor sets are fun because you can come to work in your pajamas

    Cons

    Minimum wage
    After 3 years working there I finally got a raise...15 cents
    You are expected to sell to customers but make no commission
    You are expected to wear their clothes and the new ones at that so pretty much you spend your paycheck buying clothes to work...makes no sense
    Only time you receive more than 10 hours a week is during the holiday season

    Advice to ManagementAdvice

    I would never recommend for anyone to work here unless you really love retail and plan on going into management. The pay is awful and when you do finally get a raise it's like 15 cents which is pretty much a slap in the face. Working weekends sucks and having to spend money to wear their clothes is ridiculous. You are expected to sell to customers without making any commission and it's really annoying to ask for their email and add something on every time you ring someone up. This job made me never want to work in retail ever again.

    Positive Outlook
    No opinion of CEO
  9.  

    eh

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Aéropostale

    Pros

    flexible hours, good part time job

    Cons

    bad management, poor pay, rude customers, low end, favoritism

  10.  

    This job was awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Cashier in Charleston, SC
    Former Employee - Sales Associate/Cashier in Charleston, SC

    I worked at Aéropostale part-time (less than an year)

    Pros

    The discount was pretty good, you could combine store discounts with your employee discount. Coworkers and supervisors were really nice. And my district manager was AMAZING!

    Cons

    Minimum wage pay. The job was soo boring. Our store was really unorganized because only two people would work at a time. We needed more employees for our amount of customers. There was no structure to their system, just put things "wherever" and that caused a lot of confusion with customers and employees.

    Advice to ManagementAdvice

    Come up with some type of system for organization. We were allowed to put clothes wherever they "looked right." So we ended up having a really messy store due to customers and not enough staff to fix it.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Cramped offices and lacked respect for interns!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Design Intern in New York, NY
    Current Employee - Design Intern in New York, NY

    I have been working at Aéropostale as an intern (less than an year)

    Pros

    I really liked the actual designs and aesthetics of the brand. There were some really talented people there.

    Cons

    They didn't take advantage of their interns at all. We were mostly there to run errands for them. And honestly I wasn't physically strong enough to do so. The offices were so cramped we were constantly tripping over things. I would get yelled at for not having the back hallway organized when it wasn't even my fault to begin with and I was trying to solve the problem.

    Advice to ManagementAdvice

    Respect your interns more. Get it together about the office space! It's not a safe environment.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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