A Place for Mom Reviews

Updated July 23, 2014
Updated July 23, 2014
101 Reviews

2.7
101 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
A Place for Mom CEO Sean Kell
Sean Kell
58 Ratings

Review Highlights

Pros
  • Work from home, set your own hours, Sean and Sunil were great leaders (in 15 reviews)

  • Helping families with major life decisions (in 18 reviews)


Cons
  • Poor compensation; draw against commission & no base salary (in 4 reviews)

  • Extremely high turnover due to unhappy employees at headquarters (in 4 reviews)

More Highlights

31 Employee Reviews Back to all reviews

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  1.  

    Watch out when you leave

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Living Advisor
    Former Employee - Senior Living Advisor

    I worked at A Place for Mom full-time for more than a year

    Pros

    None none none none none none none none none none none none none none none none none none

    Cons

    Read employee manual carefully! They will screw you when you lead. They will not pay you for earned PTO & you have to be employed on the day bonus payout is paid in order to receive. Since it usually isn't paid until about the 20th of the next month you are going to get screwed if you had any move ins. Never have I worked for a company who was so cheap that they wouldn't pay employees what they had earned with their hard work. It is a thank you for your service & they will kick you in butt on way out!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    So focused on generating leads, that they don't pay attention employee satisfaction.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at A Place for Mom full-time for more than a year

    Pros

    The company is small enough to where you can really get to know people and have a sense of community.

    Cons

    Sadly, the CEO takes good care of the friends he brought over from his previous companies, and lets the other employees fall by the wayside. His bias is obvious, and his friends' departments tend to see the most money allocated to their needs and receive the most promotions. Good luck seeing any sort of career progression unless you are a part of a team with a manager that is within the CEO's inner circle.

    There is SO much focus on leads and move-ins. While this is important and what generates money for the company, APFM is forgetting about how much money they waste every time they have an employee resign, and they have to spend the time and the money to hire, train, and have a new employee fully ramped up. This affects the bottom line too. People are not happy, they are looking for better opportunities, and they are leaving. APFM is churning through employees, and there doesn't seem to be any change in sight. Not only have I seen countless advisors and corporate employees exit the company, but APFM has had two CFOs leave the company in under two years and has been operating without a CFO since January of 2014.

    Lastly, APFM is a 14 year old company but they haven't progressed at much of anything other than generating leads. Technology is lacking, management is inexperienced, there's no workforce planning, branding is underwhelming, HR turns a blind eye to so many performance and morale issues, the list goes on...

    If you are interested in a career with A Place for Mom, I suggest you look elsewhere.

    Advice to ManagementAdvice

    Pay attention to your employees. You have so many people that have skills that are underutilized and do not get the recognition they deserve. The immense amount of complaints on Glassdoor alone should be a red flag that something is terribly wrong. Foster an environment of engagement, and you'll start to see better results.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    Strong purpose, but bad CEO

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at A Place for Mom full-time

    Pros

    There is actually so much good that happens for seniors! There are really good advisors in the company who care about the purpose.

    Cons

    There seems to be a lack of leadership, no CFO for sometime now, long hours and I don't feel valued at all for the work I do.

    Advice to ManagementAdvice

    Give us an idea of what the goals are, what we are working our butts off for, because it isn't the money.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Worst job I've ever had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Living Advisor  in  Chicago, IL
    Former Employee - Senior Living Advisor in Chicago, IL

    I worked at A Place for Mom full-time for more than a year

    Pros

    Every job you have after this one will seem great.

    Cons

    Low compensation.
    Incompetent management.
    Should not be used on resume if hoping to continue to within the industry.

    Advice to ManagementAdvice

    Your turnover should tell you the whole story. I watched as at least 20 Senior Living Advisers quit or were fired in Chicago over an 18 month period. I watched two Chicago managers demoted (never should have been managers in the first place) and returned to their original sales positions rather than terminated. Have you ever seen an instance when a demoted employee is successful in a demoted position?

    Doesn't Recommend
  6. 5 people found this helpful  

    A Complete sham of a company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Living Advisor
    Former Employee - Senior Living Advisor

    I worked at A Place for Mom full-time for less than a year

    Pros

    None, maybe to fill up resume space

    Cons

    Too many to list. I had the nastiest group leader, completely condescending and rude which made for a most unpleasant environment. I was compelled by the mission, but in practice you desperately stalk people via phone and try to "advise" them, or steer them to where you get commissions. No one follows up with you. It's a ridiculous concept. 85% of my class was gone when I gave up after a few months. 10 cents a mile for travel. That may not buy me water, never mind gas. Someone will profit from all this, rest assured it will not be YOU.

    Advice to ManagementAdvice

    Hire real reps and pay them hourly. I worked for China wages and was a slave to my desk.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 5 people found this helpful  

    False promises! Big dissapointment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Elder Care Advisor
    Former Employee - Elder Care Advisor

    I worked at A Place for Mom full-time for more than a year

    Pros

    Helping families with major life decisions. Home office.

    Cons

    No support from fellow advisors. Unrealistic expectations.

    Advice to ManagementAdvice

    Listen to the advisors who work with the families and partners each day.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 9 people found this helpful  

    Worst Experience, Ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Elder Care Advisor  in  Seattle, WA
    Former Employee - Elder Care Advisor in Seattle, WA

    I worked at A Place for Mom full-time for less than a year

    Pros

    Work from home and helping families.

    Cons

    For any serious sales professional this company is a joke. I was a 6+ figure sales professional in real estate who concentrated on the senior market. I was a "perfect" (according to my recruiter) match for this company. They will find any way possible to not pay you. Only pay once they have collected and expect you as an eldercare advisor to help collect past due fees. I was hired to help families, not as a a/r specialist. The commission structure is laughable. They expect you to develop "professional" referral from doctors, lawyers, cpa's, financial planners and such. Have you ever actually tried to get an appointment with a physician? My coach actually said she took homemade baked goods and dropped them off to create good will and referrals. Crazy! The only positive is when you actually get to help families. However, I've placed 7 families since I started in May and have yet to have a fee paid by a partner property. Plus, the total commissions for those 7 placements don't even match the miniscule draw against commission that they pay. Have you ever actually had anyone listen in to your phone calls and IM you while you are on the call? Just wait - it's going to happen. They come in 15 minutes into the call and missed all of the pertinent details, but feel compelled to "help" you with the call. I IM'd back, get off my call, I'll talk with you later. They count how many hours you are on the phone, but don't provide you with enough leads in the beginning to make those numbers. This entire business model is a crock. You can make more $ working part-time for a gym. If you truly care about working with the senior population, which I do, please, please, seek other options. Work for a home care company, get your CNA and work Hospice, go back to school and get an RN. Anything but this company. I sincerely hope that since they were acquired Warner Pincus things have improved. I recommend you run, run, run, away as fast as you can.

    Doesn't Recommend
    No opinion of CEO
  9. 2 people found this helpful  

    Very disorganized company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at A Place for Mom full-time

    Pros

    - Casual dress code
    - Average salary
    - I can't think of anything else...

    Cons

    - Management is only concerned with management
    - HR is inexperienced
    - Lack of communication between employees
    - Horrible benefits
    - Employees aren't valued
    - IT department is on a cheap budget
    - Misguided values and mission

    Advice to ManagementAdvice

    Fix the ship or let it sink. How can you expect good work from people if you treat them with no respect?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 5 people found this helpful  

    Does not value employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Living Advisor
    Former Employee - Senior Living Advisor

    I worked at A Place for Mom full-time for more than 3 years

    Pros

    Work from home, set your own hours, Sean and Sunil were great leaders

    Cons

    Turned into a telemarketer sweat shop. Fired all the managers and VP several times. You just were not valued. The top is trying to turn it around, but there is a culture issue. You are told to work and not report your time. Every manager knows when you are making calls and turns a blind eye when it's time to approve the timecard. Cannot meet quota without 80 hour workweek.

    Advice to ManagementAdvice

    Need to value your employees.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11. 4 people found this helpful  

    They hire salespeople with the spaghetti/wall rule

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Elder Care Advisor  in  Saint Louis, MO
    Former Employee - Elder Care Advisor in Saint Louis, MO

    I worked at A Place for Mom full-time for more than 3 years

    Pros

    Super opportunity to help people and get paid for it. I was there over two years and that was far and away the best thing about the job. The second best were my peers out in the field, primarily good people. The partner organizations (senior communities and facilities are primarily there because they cared about seniors, which made them good folks to know also. However...

    Cons

    the people in Seattle, well the decision makers, weren't to be trusted. Their sales model didn't work, doesn't work for 90% of the people they hire, and they know this but continue to throw us against the wall and hope we stick. My training class was around 30, and by the end of year 2 their was 3 or 4 still with Mom, and soon there was only 1. She's prospering, but everyone else did not.
    You'll notice that all the 5 star ratings are from Seattle, none from the field. Being cynical, I presume they're upper management, or tools, who are trying to up the numbers.
    The job changed constantly, and after 6 months the rules had changed so that I would not have taken the job as it was then configured. It's been a little while now, but I occasionally look at the advisors to see if I still know anyone. I just looked and my classmate is still there, and a few others who have prospered, but most are new faces. They just continue to peel off the wall and fall to the floor.

    Advice to ManagementAdvice

    Find a successful company and copy how they do it, sales wise. The rotating doors have affected your relationships with the partner organizations. Unless you change for the better, I hope salespeople stop wasting their time and careers with you.

    Doesn't Recommend
    No opinion of CEO

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