A Place for Mom

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A Place for Mom Reviews

Updated Jul 23, 2014
All Employees Current Employees Only

2.6 93 reviews

55% Approve of the CEO

A Place for Mom CEO Sean Kell

Sean Kell

(55 ratings)

29% of employees recommend this company to a friend

Review Highlights

Pros
  • Work from home, set your own hours, Sean and Sunil were great leaders (in 15 reviews)

  • Helping families with major life decisions (in 18 reviews)


Cons
  • Poor compensation; draw against commission & no base salary (in 4 reviews)

  • Extremely high turnover due to unhappy employees at headquarters (in 4 reviews)

More Highlights
27 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Watch out when you leave

    Senior Living Advisor (Former Employee)

    ProsNone none none none none none none none none none none none none none none none none none

    ConsRead employee manual carefully! They will screw you when you lead. They will not pay you for earned PTO & you have to be employed on the day bonus payout is paid in order to receive. Since it usually isn't paid until about the 20th of the next month you are going to get screwed if you had any move ins. Never have I worked for a company who was so cheap that they wouldn't pay employees what they had earned with their hard work. It is a thank you for your service & they will kick you in butt on way out!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    So focused on generating leads, that they don't pay attention employee satisfaction.

    Anonymous Employee (Current Employee) Seattle, WA

    ProsThe company is small enough to where you can really get to know people and have a sense of community.

    ConsSadly, the CEO takes good care of the friends he brought over from his previous companies, and lets the other employees fall by the wayside. His bias is obvious, and his friends' departments tend to see the most money allocated to their needs and receive the most promotions. Good luck seeing any sort of career progression unless you are a part of a team with a manager that is within the CEO's inner circle.

    There is SO much focus on leads and move-ins. While this is important and what generates money for the company, APFM is forgetting about how much money they waste every time they have an employee resign, and they have to spend the time and the money to hire, train, and have a new employee fully ramped up. This affects the bottom line too. People are not happy, they are looking for better opportunities, and they are leaving. APFM is churning through employees, and there doesn't seem to be any change in sight. Not only have I seen countless advisors and corporate employees exit the company, but APFM has had two CFOs leave the company in under two years and has been operating without a CFO since January of 2014.

    Lastly, APFM is a 14 year old company but they haven't progressed at much of anything other than generating leads. Technology is lacking, management is inexperienced, there's no workforce planning, branding is underwhelming, HR turns a blind eye to so many performance and morale issues, the list goes on...

    If you are interested in a career with A Place for Mom, I suggest you look elsewhere.

    Advice to Senior ManagementPay attention to your employees. You have so many people that have skills that are underutilized and do not get the recognition they deserve. The immense amount of complaints on Glassdoor alone should be a red flag that something is terribly wrong. Foster an environment of engagement, and you'll start to see better results.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Disapproves of CEO

    2 people found this helpful  

    Strong purpose, but bad CEO

    Anonymous Employee (Current Employee)

    ProsThere is actually so much good that happens for seniors! There are really good advisors in the company who care about the purpose.

    ConsThere seems to be a lack of leadership, no CFO for sometime now, long hours and I don't feel valued at all for the work I do.

    Advice to Senior ManagementGive us an idea of what the goals are, what we are working our butts off for, because it isn't the money.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    2 people found this helpful  

    Worst job I've ever had

    Senior Living Advisor (Former Employee) Chicago, IL

    ProsEvery job you have after this one will seem great.

    ConsLow compensation.
    Incompetent management.
    Should not be used on resume if hoping to continue to within the industry.

    Advice to Senior ManagementYour turnover should tell you the whole story. I watched as at least 20 Senior Living Advisers quit or were fired in Chicago over an 18 month period. I watched two Chicago managers demoted (never should have been managers in the first place) and returned to their original sales positions rather than terminated. Have you ever seen an instance when a demoted employee is successful in a demoted position?

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    5 people found this helpful  

    A Complete sham of a company

    Senior Living Advisor (Former Employee)

    ProsNone, maybe to fill up resume space

    ConsToo many to list. I had the nastiest group leader, completely condescending and rude which made for a most unpleasant environment. I was compelled by the mission, but in practice you desperately stalk people via phone and try to "advise" them, or steer them to where you get commissions. No one follows up with you. It's a ridiculous concept. 85% of my class was gone when I gave up after a few months. 10 cents a mile for travel. That may not buy me water, never mind gas. Someone will profit from all this, rest assured it will not be YOU.

    Advice to Senior ManagementHire real reps and pay them hourly. I worked for China wages and was a slave to my desk.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    5 people found this helpful  

    False promises! Big dissapointment

    Elder Care Advisor (Former Employee)

    ProsHelping families with major life decisions. Home office.

    ConsNo support from fellow advisors. Unrealistic expectations.

    Advice to Senior ManagementListen to the advisors who work with the families and partners each day.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    9 people found this helpful  

    Worst Experience, Ever

    Elder Care Advisor (Former Employee) Seattle, WA

    ProsWork from home and helping families.

    ConsFor any serious sales professional this company is a joke. I was a 6+ figure sales professional in real estate who concentrated on the senior market. I was a "perfect" (according to my recruiter) match for this company. They will find any way possible to not pay you. Only pay once they have collected and expect you as an eldercare advisor to help collect past due fees. I was hired to help families, not as a a/r specialist. The commission structure is laughable. They expect you to develop "professional" referral from doctors, lawyers, cpa's, financial planners and such. Have you ever actually tried to get an appointment with a physician? My coach actually said she took homemade baked goods and dropped them off to create good will and referrals. Crazy! The only positive is when you actually get to help families. However, I've placed 7 families since I started in May and have yet to have a fee paid by a partner property. Plus, the total commissions for those 7 placements don't even match the miniscule draw against commission that they pay. Have you ever actually had anyone listen in to your phone calls and IM you while you are on the call? Just wait - it's going to happen. They come in 15 minutes into the call and missed all of the pertinent details, but feel compelled to "help" you with the call. I IM'd back, get off my call, I'll talk with you later. They count how many hours you are on the phone, but don't provide you with enough leads in the beginning to make those numbers. This entire business model is a crock. You can make more $ working part-time for a gym. If you truly care about working with the senior population, which I do, please, please, seek other options. Work for a home care company, get your CNA and work Hospice, go back to school and get an RN. Anything but this company. I sincerely hope that since they were acquired Warner Pincus things have improved. I recommend you run, run, run, away as fast as you can.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Very disorganized company

    Anonymous Employee (Former Employee)

    Pros- Casual dress code
    - Average salary
    - I can't think of anything else...

    Cons- Management is only concerned with management
    - HR is inexperienced
    - Lack of communication between employees
    - Horrible benefits
    - Employees aren't valued
    - IT department is on a cheap budget
    - Misguided values and mission

    Advice to Senior ManagementFix the ship or let it sink. How can you expect good work from people if you treat them with no respect?

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    4 people found this helpful  

    Does not value employees

    Senior Living Advisor (Former Employee)

    ProsWork from home, set your own hours, Sean and Sunil were great leaders

    ConsTurned into a telemarketer sweat shop. Fired all the managers and VP several times. You just were not valued. The top is trying to turn it around, but there is a culture issue. You are told to work and not report your time. Every manager knows when you are making calls and turns a blind eye when it's time to approve the timecard. Cannot meet quota without 80 hour workweek.

    Advice to Senior ManagementNeed to value your employees.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    4 people found this helpful  

    They hire salespeople with the spaghetti/wall rule

    Elder Care Advisor (Former Employee) Saint Louis, MO

    ProsSuper opportunity to help people and get paid for it. I was there over two years and that was far and away the best thing about the job. The second best were my peers out in the field, primarily good people. The partner organizations (senior communities and facilities are primarily there because they cared about seniors, which made them good folks to know also. However...

    Consthe people in Seattle, well the decision makers, weren't to be trusted. Their sales model didn't work, doesn't work for 90% of the people they hire, and they know this but continue to throw us against the wall and hope we stick. My training class was around 30, and by the end of year 2 their was 3 or 4 still with Mom, and soon there was only 1. She's prospering, but everyone else did not.
    You'll notice that all the 5 star ratings are from Seattle, none from the field. Being cynical, I presume they're upper management, or tools, who are trying to up the numbers.
    The job changed constantly, and after 6 months the rules had changed so that I would not have taken the job as it was then configured. It's been a little while now, but I occasionally look at the advisors to see if I still know anyone. I just looked and my classmate is still there, and a few others who have prospered, but most are new faces. They just continue to peel off the wall and fall to the floor.

    Advice to Senior ManagementFind a successful company and copy how they do it, sales wise. The rotating doors have affected your relationships with the partner organizations. Unless you change for the better, I hope salespeople stop wasting their time and careers with you.

    No, I would not recommend this company to a friend

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