A Place for Mom Reviews

Updated July 13, 2015
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A Place for Mom CEO Sean Kell
Sean Kell
19 Ratings

Pros
  • Able to work from home, an industry where you have the opportunity to help families at a difficult time (in 21 reviews)

  • work from home has potential, the broader goal of helping families is a good one (in 26 reviews)

Cons
  • They had their call center train an offsite (in 6 reviews)

  • In some ways the company is still a scrappy start-up (in 3 reviews)

More Pros and Cons

30 Employee Reviews

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  1. Helpful (1)

    Not great

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at A Place for Mom full-time (More than 5 years)

    Pros

    money was good, idea of the company good providing help to consumers and communities. independent, autonomy to do the job etc...

    Cons

    The company doesn't focus on doing the right thing. Many of the advisors I worked with would send out referrals to all of the communities in the area, just in case the family might happen to tour. It is all about the number for the region and the company lost focus on doing the right thing. Many times, the advisors would bill erroneously in hopes that the community did not notice.

    Advice to Management

    Stop having your employees provide positive reviews in order to boost your ratings. Stop trying to cheat communities and families alike.


  2. Boring.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at A Place for Mom (Less than a year)

    Pros

    Friendly people and location is awesome.

    Cons

    Boring work. Same thing everyday nothing changes. Have to bribe you to get work done even when there is no work to be done.

    Advice to Management

    No advice this place is just boring.


  3. Helpful (2)

    management has no vision

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Disapproves of CEO

    I have been working at A Place for Mom (More than a year)

    Pros

    Trying to help seniors and their families

    Cons

    Helping families that have lots of money No advancement management hires friends lead gen company only


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. not as expected

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    Pros

    The product is great in theory.

    Cons

    Advisor's are told to provide website information to those who do not financially qualify for a community who is under contract to pay APFM. work/Life balance is out of balance.


  6. Helpful (7)

    Not a nice company - RUN!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Living Advisor
    Former Employee - Senior Living Advisor
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at A Place for Mom full-time (More than 5 years)

    Pros

    None - unless you are a sheep and blindly follow. If you enjoy sucking up, working evenings, weekends and never reporting that you work in excess of 40 hours per week you will do well here!

    Cons

    Micro-management, listen in to all calls, graded on all calls by people who have not even done your job. All about $$$ not about the families. Job cannot possibly be done in 40 hours/week. Regionals with no integrity- blindly do what they are told to do.

    Advice to Management

    They don't care about anyone's advice.


  7. Helpful (5)

    Generally a pleasant place to work, but lacked accountability and creativity, not the most transparent workplace.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at A Place for Mom full-time

    Pros

    Employees can be proud of the service they help to provide, mainly because you're striving to improve the lives of seniors and their families. The majority of people who work at APFM really care about what they do and that makes for a pleasant experience.

    Cons

    It's not really a creative or forward thinking environment with a lack of accountability and transparency throughout the company. Projects become monotonous. Not the best environment for individual growth and success as there were no useful pathways or programs in place to facilitate this. There was an upstairs/downstairs culture, which seemed archaic and counterproductive. APFM underwent a big transition, change in structure and a lot of employees, including myself, took on a lot more responsibility than their job title entailed. Many employees were overworked and their accomplishments went unrecognized during this time.

    Advice to Management

    Really listen to and talk with your employees one on one, value them and reward them. There needed to be more awareness and recognition from management of employees exceeding their responsibilities during the transition and beyond. Offer training programs and workshops to improve skills. I interacted with everyone, call center employees to CEO, and this was the consensus.


  8. Helpful (9)

    Quantity over quality and bad benefits.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at A Place for Mom full-time (Less than a year)

    Pros

    Their overall mission/objective is admirable and it makes you feel good to help families.

    Cons

    The sales-dominated atmosphere diminishes quality standards. I've worked at nonprofits with fewer employees that had much better benefits. High paycheck deductions, high deductibles, lumped PTO (vs vacation and sick) that is not paid out when you leave, and pathetic 401k contribution. This company does not invest in their employees therefore do not come here looking for benefits, perks, or compensation.

    Advice to Management

    In terms of pay and benefits, it feels like this company is ran on bare bones. To be out-matched by a local nonprofit (in insurance costs and 401k matching) when you are an international for-profit company is telling of your priorities. Also, lean towards promoting within to instill brand allegiance.


  9. Helpful (6)

    All about profit and data / Not families or employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Seattle, WA
    Former Employee - Analyst in Seattle, WA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at A Place for Mom full-time (More than 3 years)

    Pros

    Very data focused company and growing fast. In a great industry that needs help. Very smart data team but lacks emotional intelligence.

    Cons

    Internal culture is toxic. People swear in meetings at many companies, but only at A Place for Mom do people swear directly at you. Also, the turnover in Sr Leadership roles is incredible. There is no focus on your own development and no partnership in that process. In addition, the families/seniors who they work with are referred to as being 'harvested' in the sales process. This only demonstrates how disconnected the senior leadership team is from doing the right thing for its clients/customers.


  10. Helpful (3)

    Senior Living Advisors underpaid and pushed to work holidays, evenings.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Living Advisor in Chicago, IL
    Former Employee - Senior Living Advisor in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at A Place for Mom full-time (More than a year)

    Pros

    The best reason to work at A Place for Mom would be helping families in time of need find senior housing for memory care, assisted living, etc.

    Cons

    I was extremely surprised having done other professional sales roles how aggressive and pushed Senior Living Advisors were by management to meet their quotas and threatened to be put on an improvement plan if they didn't. The reason I was so surprised is the tactics that are used to demean the employee. When guiding families in crisis you can not push them, it needs to be a consultative sales approach not a "used car sales approach" in making the sale! Don't treat your employees unprofessionally!

    Advice to Management

    Treat your employees like they are valuable - don't threaten them and use passive aggressive tactics. This makes you look really bad and who wants to work for someone like this? Humiliating! It makes you wonder how they pick managers! Remember this is a service helping people in crisis with their mother or dad. If you treat your employees badly it will be reflected in them working with families and pushing them! Bad news!


  11. Helpful (3)

    A 13yr old company with the mindset of a start up

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at A Place for Mom full-time (More than a year)

    Pros

    Job security with a backlog of 18 months worth of projects.

    Cons

    Very under paid. Lack of technology resources to keep up with current trends. Nothing matters more than generating leads. Even the culture of the company falls 2nd to that metric.

    Advice to Management

    Your employees are not expendable. There is a lot of talent under you. This is not something a wise senior team should take for granted.



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