A Place for Mom

  www.aplaceformom.com
  www.aplaceformom.com

A Place for Mom Reviews

Updated September 28, 2014
Updated September 28, 2014
114 Reviews
2.8
114 Reviews
Rating Trends

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Approve of CEO
A Place for Mom CEO Sean Kell
Sean Kell
73 Ratings

Review Highlights

Pros
  • Able to work from home, an industry where you have the opportunity to help families at a difficult time (in 21 reviews)

  • This is a SALES organization, however, the sale is actually helping families/seniors find senior care (in 26 reviews)


Cons
  • They had their call center train an offsite (in 6 reviews)

  • The company is still figuring out how they should position themselves to professionals (in 3 reviews)

More Highlights

18 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 5 people found this helpful  

    A Place To Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at A Place for Mom full-time (more than 3 years)

    Pros

    Feel of a start-up company, even though in business about a decade
    Decent benefit package to start out, though it could be improved
    Small enough at local office level, you tend to know most of your fellow employees or teams
    Largest company in the field, so has a lot of leverage in the senior care industry
    If you put the time and effort in, the company often promotes from within for internal positions available, and the ability to somewhat 'climb the ladder'-- though available positions tend to be limited and far-between
    Company does a lot to donate to local and national charities, especially those close to the industry

    Cons

    The pay is lacking compared to other similar jobs in the industry, raises and bonuses can be difficult to come by.
    Not enough room to conduct all business (such as meetings, conference rooms, etc.)
    Company recently laid-off/out-sourced several dozen in the call center division, creating general un-ease at corporate
    Bi-monthly pay period can be difficult to manage financially for some
    Company going through growth spurt and associated growing pains, has moved corporate office twice in the past three years to accommodate growth
    Lots of flexible work/life balance, especially for work at home employees

    Advice to ManagementAdvice

    We understand the company is owned by a venture capital firm, and that the investors are wanting a profitable company--and right now they have it. The biggest issue going forward to keep this momentum will be to attract and retain key employees with better pay and benefits to match similar industries (especially now the economy is rebounding), otherwise the high turn-over will eventually hurt the company. Make your employees feel like they matter, not just continue to make your venture capitalist ownership wallet's fatter.

    Recommends
    Positive Outlook
    No opinion of CEO

    A Place for Mom Response

    Oct 27, 2014Editor in Chief

    Thank you for your feedback. Attracting and retaining employees is extremely important to us. We’re focused on improving our benefits and seek employee input on priority areas through our Benefit ... More

  2. 2 people found this helpful  

    Great position~ start to Listen

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at A Place for Mom full-time (more than 5 years)

    Pros

    Tons of great points to this position. Love what I do, quality time with hospitals , rehabs and families.

    Cons

    Management needs to do their job and stay in their division. Big brother hinders growth and it deflates us to do what we are here to do! Work is never balanced!

    Advice to ManagementAdvice

    Hard to explain to someone who has never been in our shoes. Walked our journey for years. You go and hire outside managers who have no concept of our industry or for that matter no art in management.
    Want continuity? Start to listen to the top a Sales team!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    decent company, but needs direction and focus.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at A Place for Mom full-time (more than 3 years)

    Pros

    some (limited) career growth, free coffee/drinks, nice location (for now), orca cards or parking reimbursement provided, free service (less irate customer complaints)

    Cons

    executives and management lack focus. it feels like the goal at hand is ever changing with very little consistency. it is also "cliquey" at corporate headquarters, with certain people given special treatment above others depending on who you know. the corporate floor treats the call center floor like dirt or, for lack of a better term, special needs children. the pay could also be better - their bonus structures and pay raises always change and aren't always fair.. tends to go by seniority instead of who's performing the best and doing the most work. also, if you need a vacation all there is is PTO, it's all in one giant pool so you must use it for sick time as well. health benefits are expensive.

    Advice to ManagementAdvice

    this company would benefit from more transparency.. for example, we are moving buildings later this year.. the CEO knows where and has for months but won't tell anyone yet. inexperienced managers who feed into cliques and pick and choose people for different projects, limiting growth that is based on actual knowledge and work ethic, rather, you are rewarded more if you sweet talk the right people. Try treating your employees fairly and professionally and stop breeding a gossipy environment.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Company in transition, not sure where they're going

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at A Place for Mom

    Pros

    It is a small company so people know your name. The atmosphere is casual and mostly friendly. They have lofty goals and plenty of opportunity.

    Cons

    There was lots of management churn. Initially I thought it was just a change of key people as their strategy changed, but it seemed to be ongoing with people leaving after only a year or two. Their priorities seemed to be changing on nearly a monthly basis with key direction changing between my interview and first day of work.

    Advice to ManagementAdvice

    Pick a direction and stick with it.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Decent job out of College

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Elder Care Resource Coordinator in Seattle, WA
    Former Employee - Elder Care Resource Coordinator in Seattle, WA

    I worked at A Place for Mom full-time (more than an year)

    Pros

    Full Benefits, PTO, Location and Work from Home

    This company is a tech start up. The original founders built the company up, grew accounts and database. Then sold it and cashed in along with the employees who had company stock. Good experience but limited.

    Cons

    Poor Pay for the area

    Advice to ManagementAdvice

    Complete wage survey and pay employees relative to the Seattle area

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7. 3 people found this helpful  

    Exciting industry, ignored employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at A Place for Mom full-time (more than an year)

    Pros

    Work/life balance
    Great team members
    Growing industry

    Cons

    Nepotism
    Few opportunities for advancement
    Disappointing compensation

    Advice to ManagementAdvice

    Many employees feel invisible, almost like you're just letting us work until you can figure out a reason to lay us off and hire someone from McKinsey or Expedia. I think the main problem at A Place for Mom is that the senior team is either oblivious or ambivalent to how their decisions affect morale. I've felt afraid for my job and disposable too often at APFM.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Eldercare Advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Elder Care Advisor in Cincinnati, OH
    Former Employee - Elder Care Advisor in Cincinnati, OH

    I worked at A Place for Mom full-time (more than 5 years)

    Pros

    Able to work from home, an industry where you have the opportunity to help families at a difficult time

    Cons

    Management always taking away from advisors. I love change, but it was impossible to keep up with the rate of change at this organization. I was the last man standing out of 15 in my training class, after only 3 years. Changed the compensation plan several times during my employment, always to the company's advantage.

    Advice to ManagementAdvice

    If you let your employees do the "right thing", it will ultimately work to the company's benefit.

    Disapproves of CEO
  9.  

    Good for the right person

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at A Place for Mom

    Pros

    - Some really good people (though a number of those are leaving or have left)
    - You're in a business that helps people, and makes money doing it
    - Decent pay, ok benefits

    Cons

    - So-so employee morale where you're just part of the machine and not part of the decision process
    - If you're not from Expedia or Drugstore, it can be hard to be heard or feel trusted
    - Poor communications

    Advice to ManagementAdvice

    Apply a small but sincere percent of your focus on building trust with your people and creating a place people want to work over just numbers and turning the company over.

    Doesn't Recommend
    Disapproves of CEO
  10. 6 people found this helpful  

    Expected to do a lot for little

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Living Advisor
    Former Employee - Senior Living Advisor

    I worked at A Place for Mom full-time

    Pros

    Get to actually help families with real life situations and act as a true resource and guide for many families

    Cons

    Once you start to take leads, you're scrutinized with your production, and working an inconsistent phone schedule. A challenging work life balance if you have a family.

    Advice to ManagementAdvice

    A salary of $30K for the amount of time needed to get going isn't justified. Also a mileage reimbursement of .20/mile is ridiculous.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Great mission but still needs to fine tune consistency

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at A Place for Mom

    Pros

    Has a great mission and opportunities. Work life balance is great.

    Cons

    Not consistent with business direction. Too many gray areas.
    Terrible benefits and not enough employee appreciation.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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