ACE Group Reviews

Updated June 26, 2015
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ACE Group Chairman & CEO Evan G. Greenberg
Evan G. Greenberg
2 Ratings

Pros
  • There are many talented individuals who are willing to help you learn if you seek them out (in 3 reviews)

  • Competitive salary and great benefits, respectful work atmosphere, professional and thoughtful leadership, customer-focused (in 2 reviews)

Cons
  • There is not one person VP all the way to the CEO that has a clue of how to run an IT organization for a company (in 3 reviews)

  • There is virtually no turnover in this select group but very high turnover in the ranks beneath them (in 2 reviews)

More Pros and Cons

9 Employee Reviews

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  1. Not Woman Friendly

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Financial Analyst in Philadelphia, PA
    Former Employee - Senior Financial Analyst in Philadelphia, PA

    I worked at ACE Group

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    All the programs for advancement exisit (rotation programs/internships/mentoring). International opportunity. Company culture favors younger employees, interns, etc.

    Cons

    A word of caution for young female professionals: Once you get to a certain level, you have to work 2x as hard as your male peers to get the same recognition. I've worked very hard, got the degrees/certificates/etc, but over the past 5 years I've seen too many frat boys with faux-hawks surpass me in promotions and higher salary for the same or lesser accomplishments & credentials.
    Pay scale information was once available to employees but now only managers have access. The company takes advantage of female employees and routinely compensate women below their paygrades; taking advantage of the tendency of women not aggressively negotiating salary. Even if you ask for the raise, all the textbook trends prevail; men are promoted on potential and women are denied promotion until after years of proving themselves. Senior management mentions inclusion and diversity along with the ACE Women's Forum, but it is all window dressing. One of the highest-ranking females recently left the company in June 2015, so there really is no representation or mentorship left from women in the "c-suite" unless you count the executive sectetaries.
    It's a scape-goat to say that the lack of female senior management is because ACE women simply do not "work as hard" or "earn" the role as their male counterparts in this "meritocracy". An inconsistent arguement when women are now world leaders and CEOs of companies many times the size of ACE, and yet somehow women haven't reached these levels at ACE.
    Move to a company that has a deeper commitment to fair wage practices (hard to find, but they do exist) and transparent promotion and compensation policies. Make sure you are recognized for your efforts!

    Advice to Management

    -Payscale ranges should be visible to ALL employees.
    -Remove the "meritocracy". This creates competition among employees, yes, but it also cannabalizes talent as employees sabotoge each others' merits and breaks down communication and teamwork.
    -Make diversity and inclusion part of the corporate business plan. Currently organizations such as the ACE Women's Forum (AWF) run on volunteers and donated funds and treated as a "hobby"; like a book club or social group. The CEO needs to take this more seriously or else there will continue to be a talent bleed as experienced employees leave for better opportunities, work/life balance and inclusive culture. My ratings are from the standpoint of a woman; if you are a young, white, male workaholic, you will move quickly up the ranks.


  2. Professional Associate (Formerly a Financial Intern)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Professional Associate - Underwriter in Philadelphia, PA
    Former Employee - Professional Associate - Underwriter in Philadelphia, PA

    I worked at ACE Group full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    If you like a clear-cut schedule, repetitive tasks and no room to be creative, work here.

    Cons

    No room to be creative. No upward mobility. No ability to feel human. Sitting inside all day.

    Advice to Management

    Empower your employees. Remember they are human beings.


  3. Helpful (2)

    Stressful

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Analyst in Phila, PA
    Current Employee - Financial Analyst in Phila, PA

    I have been working at ACE Group full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Have systems in place to work from home with relative ease.
    Fantastic Profit Sharing Plan
    Fabulous 9% 401(k) match

    Cons

    Although everyone has the ability, no one is allowed to work form home.
    Expected to work and be on call 24/7
    Finance and IT hierarchy structure makes little to no sense. This is because ACE is a company that grew through acquisitions, but never made the acquisitions change their systems or financial functions over to centralized departments.

    Advice to Management

    I have worked at ACE for years and have had 5 different managers and Vice Presidents. Stop promoting the inept.


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  5. Helpful (5)

    A hamster wheel.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Nope in Phila, PA
    Current Employee - Nope in Phila, PA

    I have been working at ACE Group full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    I've made a handful of life long friends while working here. I genuinely enjoy what I do and helping people.

    Cons

    No opportunity for advancement. A good ol' boys club. Everyone in a position of authority has worked with each other for at least 15-20 years, so they all protect each other. The general manager is arrogant, pompous and a megalomaniac. He's single-handedly driven some of the best and brightest employees away from this company. He berates employees in such a casual fashion as one might sip coffee and remark about the weather. He has also proven himself to be completely unethical when dealing with clients. Hourly employees bear the brunt of the workload while salaried employees, expected to work a minimum of 50hrs, barely put in 6 hours a day. Also, racist, homophobic, sexist comments are frequent and accepted as "boys being boys" here. And any complaints will be viewed as you being a trouble maker. I fully expect them to see this and figure out who I am, and am prepared for the petty, childish backlash.

    Advice to Management

    Clean. House. Immediately.


  6. Helpful (1)

    Great company, if you are not in IT

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ACE Group full-time

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Company is profitable. Ummm thats about it

    Cons

    I don't have enough room and time to describe what is wrong with the company. The IT organization is the worst of any company I'v ever worked at. There is not one person VP all the way to the CEO that has a clue of how to run an IT organization for a company. They just spend hundreds of thousands of dollars bringing in outside experts to help them. So much lost talent in IT where the upper mgt never listens. All the mgt just keeps bringing in their friends who are as incompetent as they are. And all the offshore contractors they use....thats for any other day.

    Advice to Management

    Fire every VP up to the global CIO in IT. Bring in leaders who actually know something.


  7. Helpful (1)

    DON'T WORK FOR THIS COMPANY!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ACE Group full-time

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Cannot think of one pro for this organization

    Cons

    They are stuck in the 1980's! Mind set so far behind the times it is amazing they have computers on desks. It is the old boys club and not a team environment. Very disheartening

    Advice to Management

    Get with the times! Get your head out of the sand and realize that your so mentally behind the times in what a work environment should be


  8. Helpful (1)

    Worst corporate culture amongst top tier insurance carriers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Claims Specialist in New York, NY
    Former Employee - Senior Claims Specialist in New York, NY

    I worked at ACE Group full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Benefits are currently quite generous but expect changes to come as the ACA and competitive influences persist.

    Cons

    The ACE culture has changed rather radically for the worse in the past 3 years. The company used to value intelligence, independent thought and innovation. It respected the talents of it's employees and promoted on tha basis. The new ACE champions hierarchy, mediocrity and managerial duplicity. Example, ACE was recently sanctioned for using an employee unconnected to a case to approach the plaintiffs in order to communicate in their native langauge even after the Judge had cautioned them to refrain from such activities. Just google it. This companies management lives along the grey line and sooner or later this will infect the entire organization.

    Advice to Management

    There are no receptive ears at ACE.


  9. Great place to work if red tape and nepotism are your cup of tea.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ACE Group full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Heavily invests in educating UWs on the company's product offerings.

    Cons

    Low pay. Too much red tape and nepotism. Expectations can easily become inconsistent with the compensation and the title. Management makes promises they cannot keep.

    Advice to Management

    Become more progressive in implementing a meritocracy. Transition away from using politics and nepotism to promote internally.


  10. Helpful (2)

    Very bad, they do not show any interest in grooming their own pool of talent within the company (Singapore).

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telemarketer
    Current Employee - Telemarketer

    I have been working at ACE Group

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Hip and fun! They have very interesting D&D and their team building session (usually Bowling within Telemarketing Department once per year) is generally very well organised & fun. Although they have listed office dress code, most wear very casual dress/clothings throughout the weekdays.

    Cons

    Poor remuneration/salary scheme, commission is very pathetic... Telemarketers (in Singapore branch) generally are very poorly paid and they are not entitled for performance & year-end bonus.

    Communciations between departments are generally bad and there is no sense of unity. Everyone wants to have a say in the company but they are almost avoiding responsibility when questioned.

    They keep hiring new staff but they do not care to groom talented individuals from the bottom.

    Last but not least, the work load is very punishing.

    Advice to Management

    Please reward all Corporate Sales Agent & Telemarketers handsomely or else company will lose talented sales person to other rival companies. Do hire QC people who are certified with insurance certificates and who are experienced in sales to ensure fair evaluations of each call. There should be a proper channel opened so that telemarketers are encouraged to give feedbacks.

    Managements shall always apply the five basic principles from Sun Sze (Art of War): Mission, Method, Leadership, Terrain & Climate to handle staffs and businesses alike.



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