ACS International

  www.acs-intl.com
  www.acs-intl.com
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ACS International Reviews

24 Reviews
2.6
24 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
ACS International CEO and CTO Milan S. Patel
Milan S. Patel
7 Ratings

8 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Always Changing Stats(ACS)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Gen Tech  in  Cary, NC
    Current Employee - Gen Tech in Cary, NC

    I have been working at ACS International full-time for more than a year

    Pros

    Every month you start fresh with all stats. I like the challenge and always having to learn something new. When something happens unexpectedly they are understanding about missing work.

    Cons

    They constantly change pay rate and bonus statistics making it difficult to make much more then the base pay. They seem to make these changes when people start to get used to them and start getting their stats where they should be. They not only change to a harder target then it was when we were not hitting these targets to begin with they make semi-structured decisions which cause confusion and stress upon the production workers. Segment 1 agents (Which means those that are at goal month to month) are starting to drop and having to re adjust too much to compensate. For example: I have been a super star agent from the first day I started and due to changes to unreachable targets I am now dropping out, I will be fortunate to keep my status for future months to come. Everyone who works here feels that we are being targeted to fail and not be able to move up and out (to different programs or even higher seats) due to poor/dropping stats etc. I like change but being there a year I can say there has been lack of consistency with pay structure and there is constant adjustment to make your same wage. There was no difficulty to get in. It was actually surprising that they are a minimum requirement facility because they hire as fast as they terminate and people leave because it is a difficult job that is rarely rewarding. (When management changes stats knowing there is a network being rebuilt and many things that the agent can not control. Be prepared to handle difficult people and situations. I feel like if they focused on hiring people that would stay for a longer period of time (all production is tempory when you have a career goal) instead of leave because of causing it to be unsatisfying for their employees or because of misguided information or lack there of then they would have a stronger facility.

    Advice to ManagementAdvice

    Old ways worked the best this is why you have to keep restructuring every couple months. If we are going to be effective, we have to be consistent. Training needs to be shorter, more condensed and advanced . Experience is everything. The quicker you train the new hires, as long as it efficient, the faster they can get hands on experience and assistance.

    Recommends
    Negative Outlook
    No opinion of CEO
  2.  

    Good place to work however not recognized by senior management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Project Manager  in  Dallas, TX
    Current Employee - Project Manager in Dallas, TX

    I have been working at ACS International

    Pros

    Flexibility to work from home and ability to grow laterally with the company. I also like the changes which are starting to be made with the acquisition.

    Cons

    The management seems to be geared towards making profitability at the expense of employees and to retain the best talent is not important.

    Advice to ManagementAdvice

    Make sure to recognize your workers by giving yearly salary increase or by other recognition methods such as bonus or merit awards.

    No opinion of CEO
  3.  

    It is a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Technical  in  Baltimore, MD
    Current Employee - Technical in Baltimore, MD

    I have been working at ACS International

    Pros

    ACS is a great place to work. IT has a lot of benefits and they know how best to take care of their staff

    Cons

    ACS is a great place to work. It requires a lot of skills to keep up with the overall challenges at work

    Advice to ManagementAdvice

    They should focus on workers development program so as to improve the worker"s skills . This is very important in order for overalll improvement

    Approves of CEO
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  5.  

    Busy...complicated...backwards

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Recruiter  in  San Antonio, TX
    Former Employee - Recruiter in San Antonio, TX

    I worked at ACS International

    Pros

    Pay is good, large company, name recognition

    Cons

    Company is too big, employees are just a number, HR is all outsourced

    Advice to ManagementAdvice

    Keep jobs in America, provide the ability for managers to make decisions without all the run around.

    Doesn't Recommend
    No opinion of CEO
  6.  

    Its a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Business Analyst  in  Austin, TX
    Current Employee - Business Analyst in Austin, TX

    I have been working at ACS International

    Pros

    Close to my home address

    Cons

    Work is neverending and no raises

    Advice to ManagementAdvice

    Look at the manager more closely

    Doesn't Recommend
    No opinion of CEO
  7.  

    It could always be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Care Assistant  in  Boca Raton, FL
    Current Employee - Customer Care Assistant in Boca Raton, FL

    I have been working at ACS International

    Pros

    Flexible work hours, 8am to 4pm shifts

    Cons

    Too many red tapes and not enough allowance for creativity.

    Advice to ManagementAdvice

    Learn to show more appreciation for your employees

    No opinion of CEO
  8.  

    Decent People, Low Pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Care Assistant  in  Lexington, KY
    Former Employee - Customer Care Assistant in Lexington, KY

    I worked at ACS International

    Pros

    Lots of Turnover creates opportunities for movement yet most of them just lateral, schedule was no weekends.

    Cons

    No upward movement unless going into management, supervisors seemed overworked and stressed, achievement based pay brought salary up to a competitive level but included some metrics that were hard to control per phone call.

    Advice to ManagementAdvice

    Invest in more professional setting for workers if you want them to act as professional as you say, more private cubicles to cut down on noise could not hear yourself if you get next to the wrong person.

    Doesn't Recommend
    No opinion of CEO
  9.  

    Good Place to Work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ACS International

    Pros

    Good place to work, free cab. Some manager is good. Lot of client. Salary benefits is ok.

    Cons

    No Hike, more firing in the past. not much client.

    Advice to ManagementAdvice

    Management should provide Hike at-least 1 in 2yrs Hike and other benefits

    Doesn't Recommend
    Neutral Outlook

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