ADP

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ADP Reviews

Updated December 11, 2014
Updated December 11, 2014
1,976 Reviews
3.5
1,976 Reviews
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ADP CEO Carlos A. Rodriguez
Carlos A. Rodriguez
827 Ratings

Review Highlights

Pros
  • ADP is a solid organization Work/Life balance - getting to work from home (in 155 reviews)

  • You're able to work from home remotely in case of something like bad weather or illness (in 58 reviews)


Cons
  • What your work/life balance looks like depends on the position held within the company (in 50 reviews)

  • Upper Management is lacking, need to bridge the gap from Management to employees (in 42 reviews)

More Highlights

137 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Soon 2 Be...Former Employee and EXCITED! - Resource

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Payroll Service Representative in Alpharetta, GA
    Current Employee - Payroll Service Representative in Alpharetta, GA

    I have been working at ADP

    Pros

    It's a steady PAY CHECK...anything else? Ummmm no!

    Cons

    Where should I began? So this is SPECIFICALLY for Resource::: No flexibilty, business model doesn't make sense (how can you want assigned representatives and be a call center at the same time?) - that doesn't make sense. Rules are constantly changing - no real standard because it's "flexible" depending on the person. But hey numbers speak for themselves, more people have quit in the last year than my entire time there. What's the turnover now? Like almost 35-40% LOL. Retention for your employees isn't looking too good...STAY AWARE FROM THAT BUSINESS UNIT!

    Advice to ManagementAdvice

    You seriously need to value your employees more. Stop playing like you are not aware and figure out a plan!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Research suggested

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ADP full-time (more than 10 years)

    Pros

    Flexible work schedule, good pay and some great people to work with. Great place to start a career with.

    Cons

    What your work/life balance looks like depends on the position held within the company. Many find they have to work unpaid OT to just keep up. Company's values have changed over the years , benefits are not what they use to be and there have been a lot of changes to time-off policies, training, etc that are not entirely positive. Company is working through a lot of recent changes to management; many at the top have moved on to other companies or retired.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    Perfect for the Young, Blonde, Fresh College Grad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Service Representative in Parsippany, NJ
    Former Employee - Client Service Representative in Parsippany, NJ

    I worked at ADP full-time (more than 3 years)

    Pros

    If you fit into the title description of Young, Blonde, Fresh College Grad, then this is the right company for you. If not, steer clear.

    Cons

    Review of Small Business Services Call Center Parsippany:
    A few of the many Cons
    -Not inclusive of persons from other backgrounds who may not fit the Valley Girl/Guy stereotype
    -Management that doesn't interact with members of other teams even though you all work together and for the same goal
    -The new hire assistance you receive from fellow co-workers is based on whether they like you or not
    -Not a pleasant place to be on a daily basis
    -You can work here for years and if you're not a part of the "in" crowd, you will not be recommended for advancement

    Advice to ManagementAdvice

    Appreciate everyone regardless of their appearance and be willing to give them the same assistance as those on your "favorites" list
    Properly explain Company expectations of new hires during on-boarding
    Create a more inclusive atmosphere and give opportunities to everyone

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Horrible management, excessive off shoring 12 hour days and expectation to work most weekends.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at ADP full-time (more than 8 years)

    Pros

    Not pros ....won't even do business with this company any longer.

    Cons

    The management, the hours, the offshoring of product development.

    Advice to ManagementAdvice

    Take a close look at what you have done to a once admirable company. The founders would be humiliated.

    Disapproves of CEO
  6. 2 people found this helpful  

    This place has brought me to tears

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at ADP full-time

    Pros

    some stability they have vacation

    Cons

    off shoring
    management doesnt care
    no work life balance
    unethical management
    will ruin your life by making you come to an office when you were told you can work from home
    raises are a joke
    HR is terrible they could care less about the employees
    they will hire a less qualified person and pay them more money than you

    Advice to ManagementAdvice

    Listen to employees needs and suggestions have some sort of idea of what the job entails

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Poor planning, upper management protecting his/her own job rather than company goals.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Parsippany, NJ
    Former Employee - Project Manager in Parsippany, NJ

    I worked at ADP full-time (more than 10 years)

    Pros

    Salary. Medical. Dental. 401K. High customer retention.

    Cons

    High pressure. Poor product quality. Hires contractors with limited experience in complex jobs. Upper management out of touch with reality. Do not follow proper development process. Product plans for only the next 3-6 months.

    Advice to ManagementAdvice

    Listen to the senior developers who know the product. Listen to the senior product managers. Follow Agile process the way it is meant to be used.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    Underpaid, overworked and tied to a phone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Services Representative
    Current Employee - Client Services Representative

    I have been working at ADP full-time

    Pros

    I'll try to be completely non bias during this review - This company does have quite a few perks, good vacation/personal/sick time, generous benefits, very decent pay in today's economy

    Company provides extensive training in role, and generally sends reps away for a portion of training at company's expense - given a company credit card to book all travel and per diem on..

    Company generally has fairly consistent communication from "upper" management - you know who the leaders are

    Ability to work from home after specified period of time, very flexible in this role during inclement weather

    For the most part, a set schedule so provides for a good work life balance

    Constantly growing in knowledge within role

    Cons

    Tied to a phone, all day. Place is run more like a call center than a payroll company. Metrics are looked at for average handle time, hold time, call length etc...Although some of this is understandable, sometimes an issue may be extremely drawn out or complicated (any payroll professional knows this), however you will be penalized or questioned if it takes too long or you have to attempt to follow up later

    Chance for advancement not encouraged - ADP flaunts their many careers openings but no where does it list the requirements of how long you must be in the current role before advancing. Managers expect you to stay in your role forever, and opportunity for growth is not there within client services unless you eventually take a managers job (which is rarely open), a support specialist (rarely open), or move outside of your Business Unit (somewhat tough since you have been accustomed to your business unit and may not have experience in the other area).

    Often working for free - Management plans a schedule for you on the phones which typically includes the majority of time on the phone taking inbound calls - with around 30 minutes for "off the phone" work that allows you to catch up on other commitments you may have with clients. They also give you either a 30 or 60 minute unpaid lunch, with two scheduled 15 minute breaks. The problem comes in when management expects you to remain "inbound" only taking incoming customer calls, limitign you from working on any commitments you may have without trying to squeeze it into a 30 minute resoultion time window. If you attempt to call out during scheduled inbound time, you affect your Availability which you guessed it, is a apart of the scoring for your merit increase. Many employees find themselves having to work during their lunch, during their breaks or after clocking out to finish up outstanding issues or catch up on communication

    Not to mention for a national payroll company - their time off record keeping is horrible. I know one instance of employees who were traveling for work were told by their manager they would be PAID for travel time while another employee was told they would NOT be paid - all because they had different managers..

    Overworked - Recently in our region - they restructured teams which not only makes the clients unhappy but also employees.Employees now are consistently busy with no time to breath between calls. If we go against our scheduled coding, we are reprimanded. ADP offers many many products that client services is expected to support including the payroll application itself, have general knowledge of Time and Labor, Human Resources Benefits, General Ledger Reporting, Billing/Invoicing, Taxes, Compliance Questions and Payroll processing. Clients constantly complain about long wait times and this is due to ADP taking the policy of not replacing represenatives who are leaving the company due to the high stress. Team members are overworked. Management knows this, but will never admit to it.

    System issue - It would not be a day at ADP if something didn't go down. Whether it be the clients applications, or internal. SOMETHING goes down daily. Most commonly it is the knowledge base highly used for employees - since we are expected to handle so many issues on a wide variety of topics we have a knowledge base that is huge for help. This goes down ALL the time leaving reps reliant on others to get an answer. The second thing is a system that allows us to view client reports, it often freezes and fails to login. Often clients are able to see their reports when the ADP rep's who produced the reports cannot! This frequently goes down, atleast once a day. The next is our programming system is DOS based and not updated with current technology. For such a forward thinking company, the internet systems are outdated. Client applications usually have some type of outage atleast twice a week - if anything this is the main reason why ADP will not be #1 anymore - their technology aging is starting to show and their overworked reps are no longer willing to "cover" for the company and try to justify it.

    Advice to ManagementAdvice

    Communicate with your employees. STOP sending these "THANK YOU FOR YOUR HARD WORK" emails that tell us our retention rate was met and exceeded, we have capitlized on financial goals and SHOW US. Reward us with salary increases. Don't think that BRAVOS (points given that will eventually allow you to collect something such as a 25 gift card etc) are sufficient.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Sales-centric company, clients and employees are low priority

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ADP full-time

    Pros

    Good for salespeople, sick time policy is good.

    Cons

    Volume-driven culture makes company very vulnerable to unethical behavior. Changes and procedural decisions are made in a vacuum, with no consideration of how changes may affect other processes or areas.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    They talk a good talk but they do not treat their employees well

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Recruiter
    Current Employee - Recruiter

    I have been working at ADP full-time (more than an year)

    Pros

    many roles allow you to work from home
    people are overall nice on the surface
    people know who ADP is when you tell them who you work for because they have received a paycheck form us at some point

    Cons

    a lot of reorgs and layoffs within the hr and recruiting world
    they used to offer a lot more training and this was one the things they use to sell candidates to make up for lower pay ranges but they cut all of the available training
    there is a lot of favoritism towards those who work near a corporate office or who have been with the company for 20+ years
    cronyism is rampant

    Advice to ManagementAdvice

    bring people in from the outside with fresh ideas; decrease workloads, understand that the world does not revolve around NJ

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Awful HR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Web Designer in Seattle, WA
    Current Employee - Web Designer in Seattle, WA

    I have been working at ADP full-time (more than 3 years)

    Pros

    The biggest pro of working here is being able to have my tuition for school paid up to $3,500.

    Cons

    The biggest con to working here is that HR treats those with disabilities like liars and slackers. Another big con is that the raises do not keep up with inflation and each year everyone is making less than the last year.

    Advice to ManagementAdvice

    Treat your employees like human beings.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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