ADT Reviews

I have been working at ADT full-time for less than a year

Pros – Its a great company to start your experience in a call center.

Cons – Very disorganized and disheveled. They have policies that they do not stick to and the supervisors do what they want.

Advice to Senior Management – It starts with the top and its time to change some positions.

I worked at ADT for more than a year

Pros – Flexible hours. You can block your schedule for personal time.

Cons – By far the worst company I have worked for.
Nashville specifically is poorly run. Many people in management sit around all day, while the sales force uses up valuable gas that comes out of your own pocket.
Stay away, stay far away. Employee turnover is always an indicated of how good a company is. ADT has very high employee turnover.

Advice to Senior Management – Come up with new ways to get business. Cold calling and door knocking is a thing of the past.

I worked at ADT full-time for more than a year

Pros – Products, company longevity, installation department on site

Cons – Too much to write about. Just for a brief rundown, enjoy the training wage, it is nice the first month, but dwindles down to nothing and then you are on your own. Poor local management from sales manager can doom your career. Lot of deception, favoritism and lack of knowledge brings down whole team. Training is a farce. Upper management condones slack behavior of local managers and doesn't listen to employees. Car allowance barely covers your expenses and then you are out of pocket. Pay structure is straight commission and some weeks you might end up with $0. If you have a chargeback, it takes money away from you. This company lives by cold calling and micro managing for no money. If you can find a better opportunity, take it. Save yourself a lot of grief.

Advice to Senior Management – Start listening to your sales force. When people complain, it is usually for a reason. Start paying more money to compensate for drive time and remove some of the hurdles.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I have been working at ADT full-time for more than 7 years

Pros – Depends on your manager.
Flexible work schedule
Pay is good
Benefits are better than some, but not great.

Cons – The company doesn't value their employees enough to keep them.
IT Security and Governance impedes an IT professional's ability to do their job.
No training
Sporadic raises. If we get raises they come well into mid-year. Every year it costs me more money to work here.
Loss of incentive plan
Company wastes thousands starting projects, only to change direction at the last minute and leave the project incomplete.
Company doesn't invest in new technology.
Company adopts a reactive approach to technology instead of a proactive approach.

Advice to Senior Management – Happy employees make for happy customers. According to the other reviews on this site, your employees aren't happy.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I have been working at ADT for more than a year

Pros – Set your own schedule to a degree. Decent health benefits. IPad for those of us in the field. Company fed leads of varying quality.

Cons – - no vacation
- no sick leave
- no direct mileage reimbursement
- no salary
- constantly changing (for the worse) commission plan
- no food reimbursement
- enormous amount of travel in personal vehicle, probably greater than 20K/year for many
- services and product overpriced by a factor of 2-4x's
- non-customer focused atmoshere (contrary to what management would have you believe)
- horribly rated company by customers, many complaints filed
- customer fallout approaching 20%/year
- highly irregular quality of installations, resulting in failed installations, resulting in loss of wage
- no pension
- poor training on systems, actually no training on systems
- silo management style resulting in poor moral
- extreme employee turnover in the sales areas, greater than 70%
- Saturday work days typically 2x's / month often with little or no notice
- Rate increases to customers drive them away and create horrible situations in the field for sales people

Advice to Senior Management – This is a horrible company to work for. Your sales force probably turns over almost every year, you're customers probably turn over every fourth or fifth year. This is a top heavy company with too many levels of useless management doing nothing but sucking company resources and trying to justify their existence by causing more work for the people that are actually bringing in the profits for the company. This company is almost a complete tear down and rebuild and its only be self standing for a little over a half a year now.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I have been working at ADT full-time for more than a year

Pros – I can't think of any. Decent benefits if you can afford them I guess. Do I have 20 words yet?

Cons – The closest thing to an accurate comparison to working in sale for ADT would be working for one of the pyramid selling schemes that you see advertised on the internet and on flake TV channels at about 2:30 in the morning.

This company has no vacation policy for its sales people. No sick time. No salary. No training. No real expense reimbursement for time spent out in the field or traveling in your personal vehicle. I can't begin to explain how warped the management is. To call it "top down" management style, would be like saying "Hitler was 'maybe' a little off center in his leadership style". I know that is harsh, but its not far off. I can't speak to operational jobs not affiliated with sales in the company, they might be better places to hang your hat, but if you are considering a sales job, run the other way. You'll make more money as a cashier at a grocery store and will probably be happier.

I've never seen a company roll through sales people like ADT does. Its amazing to me. I'm on a 12 person team for a little more than a year now, 5 people have been here as long as me, and the other 7 positions have actually rolled over twice in the last year. That's 14 people that have come and gone. Of the 120 or so clients that I have signed, maybe 25% have stayed with ADT. The costs of the service are that high, and the service itself is that poor.

Advice to Senior Management – Tear down and rebuild. This company is doomed, especially as a publicly held entity in this industry. Historically speaking in ADT's 140+ year history, the company has never successfully existed on its own, its always either been in financial trouble, legal trouble, or part of a larger conglomerate. Look it up. I don't see any of that changing based on my vantage point today.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I worked at ADT full-time for less than a year

Pros – If you are desperate to work.

Cons – The management is not sensitive to employee needs

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I have been working at ADT full-time for more than 3 years

Pros – Benefits are great
Most people that work there are sweet as can be

Cons – Many in management don't care about the environment or their workers, just their numbers
Micromanaged until you can't even use the rest room
Payment system is extremely unfair
Paid for Performance Guidelines often unobtainable through fair and ethical practices

Advice to Senior Management – Fight to make sure that people receive fair and equal pay as well as fight to make sure that they are treated fairly. This is people's lives and lively hood, not a third world country. Please try to choose people who are knowledgeable and will do well in a job rather than just choosing the people you think you like, it doesn't reflect well on the company as a whole to have people with little to no knowledge asking for help to help people, or simply giving wrong info, always on their cell phones, looking, acting and talking unprofessional anywhere in management.

No, I would not recommend this company to a friend

I worked at ADT full-time for more than a year

Pros – benefits, pay and work life balance

Cons – Micromanagement, line employees more skilled than supervisors.

Advice to Senior Management – talk straight

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I worked at ADT full-time for more than a year

Pros – Your managers and trainers will lie to you so much about what is in store so that if you are gullible, you may be hopeful during your initial days here.

Cons – It is not easy, like they say, to make money at this 100 percent (after the initial three month salary period--which is not substantial)

Advice to Senior Management – Don't tell your underlings that if they hit 45 businesses a day that they will make 40k a year. I believed them and when I was not on track they gave me more to do which I did in believing that it would lead to sales which it did not.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company