ADT Security Services
2.4 of 5 579 reviews
www.adt.com Boca Raton, FL 5000+ Employees

ADT Security Services Reviews

Updated Jul 5, 2014
All Employees Current Employees Only

2.4 579 reviews

                             

47% Approve of the CEO

ADT Security Services CEO Naren Gursahaney

Naren Gursahaney

(196 ratings)

31% of employees recommend this company to a friend
153 Employee Reviews Back to all reviews
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    1 person found this helpful  

    Shareholders put your money someplace else

    Anonymous Employee (Current Employee)

    ProsNone to talk about and will have never have any to talk about. Made it easier to tell people to invest their money into the other alarm and home automation systems out their

    ConsWhatever is good today is the way of life. Managers blaming everybody else They throw the staff lunch which should boost morale
    Numerous conflicts of intrest

    Advice to Senior ManagementTake your stock options and sell the company otherwise it's layoff time which is due again I recall last year close to 300 people were laid off

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    "ADT...THE SOMETHING IS BETTER THAN NOTHING PLACE TO WORK"

    Anonymous Employee (Current Employee)

    ProsThe customers. ADT is smart because if you care about people they will want to hire you. Unfortunately, ADT does not care about the people they hire.

    ConsFrom the outside it feels great, but inside not so pretty. It's like buying a house for it's curb appeal, and going inside after you've signed the papers, and finding all the cupboards gone and mold covering a dead body.

    Advice to Senior ManagementTurnover is high because you do not care about your people. You invest in training classes instead of holding onto good, even great people. Shame on you ADT. It is no wonder you are the 7th worse company to work for in America with close to 70% dissatisfied workers. How does it feel to be that place that is definitely "just something above nothing"????

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Horrible company to work for

    Residential Sales Representative (Former Employee)
    Totowa, NJ

    ProsUsed to be great benefits but nothing good to say anymore

    ConsNo leads, fake leads, bad insurance, no support, always deal with customer service issues. They don't care about customers or employees at all! Increase customers rates, takes weeks to get anything fixed. Too stressful! Life is stressful enough without working for a horrible company too!

    Advice to Senior ManagementGet another job

    No, I would not recommend this company to a friend

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    Unethical

    Small Business Sales Representative (Former Employee)

    ProsSome freedom regarding your schedule. You generally go where the money is (hopefully). Territories are fairly flexible, changing.

    ConsLow pay. "New" commission structure that doesn't get you paid until the install is complete. Thus, if you have an idiot install manager (I did), your pay gets held up until the idiot gets his "crew" to finish the job. He also has a budget. That means he will go over any contracts and make sure that he "gets his". This ultimately can hold up or stop completely a job from being completed.

    Advice to Senior ManagementPoor training. Poor communication. No leadership at the office level. Locally, Cox Comm. is now penetrating the residential security market. Adding this service to their "bundle" will NOT help ADT.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Incredibly disjointed leadership with questionable ethics!

    Director (Current Employee)
    Boca Raton, FL

    ProsGreat co workers, beautiful building with a "main street" that has a starbucks, and lots of fun stuff like cookie wednesday's and popcorn thursdays' but that doesn't make up for the ridiculous management :(

    ConsLeadership has turned over several times in the last two years and now we are dealing with a bunch of 'friends of friends' in leadership that know absolutely nothing about our business. Going downhill fast! Layoffs abound, everyone is looking for another job.

    Advice to Senior Managementget some ethics, care about your hard working employees, stop being stupid

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    There are better companies out there. . . .

    Anonymous Employee (Current Employee)
    Irving, TX

    ProsGood people at the lower levels and work/life balance

    ConsSerious lack of leadership and direction and no room for advancement unless you know someone. No training at all. Benifits are awful!

    Advice to Senior ManagementInvest in your employees. There is a reason why ADT has been rated one of the worst companies to work for.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    ADT appears to have been successful by default

    Residential Sales Representative (Former Employee)
    West Palm Beach, FL

    ProsI worked in Sales. By the time I left there were no perks. I worked there for 5 years and each year they took away more perks, lowered commissions and increased job duties.

    ConsNo communication or cohesion between departments. They all pass the buck. Nobody within, especially managment, takes responsibility or goes the extra mile to help a customer. Customers ultimately suffer by doing business with this company. Billing is 99% sure to be messed up to the point where customers are blowing your phone up at all hours of the night because nobody in ADT will help them. Even the billing department tells customers to call their sales people even when it's billing dept's fault. So incredibly micro-managed.

    Advice to Senior ManagementTake responsibility, coach your reps to better themselves. Return their phonecalls when they need help. to run from or ignore customer problems. It's your job to get involved!! Fight the corporate machine and stop micro managing reps. You dont pay them a salary or an hourly! Let them sell.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Overworked, underappreciated.

    Anonymous Employee (Former Employee)

    ProsAt first you think there are a lot, and you think you are making all kinds of friends. Then you realize they are not your friends. There are no Pros, except maybe free t-shirts.

    Consbackstabbing left and right, managers accusing you of doing things you didn't do. One person might magically get 5 weeks of vacation after only being there 2 years, when you might have to work 10 years to get that.

    Advice to Senior Managementget a clue. get involved with the employees. They talk a big talk, but that is it.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Worst Company Ever

    Emergency Dispatch Operator (Current Employee)
    West Henrietta, NY

    ProsThe health benefits are good.

    ConsCall center is disgustingly dirty. Very strick attendance policy and you are required to show up for work in a state of emergency, this is including driving bans. If you do not show up you are not give an excused absence it comes out of your sick time because you should of found a way to make it to work.

    Advice to Senior ManagementListen to your front line employees, we deal with the customers on a daily bases and know what works and what does not work. Are advice would go along way and customers would be more satisfied.

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    Management

    Manager IT (Former Employee)
    Jacksonville, IL

    ProsLife Safety, History, building, cafeteria, Gym

    ConsNo Cohesive strategy, Self Centered Leadership, link between Leadership and next level extinct , Common Sense Business Decision

    Advice to Senior ManagementYour best and most talented people are leaving the comoay

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at ADT Security Services reviews and ratings — including employee satisfaction and approval rating for ADT Security Services CEO Naren Gursahaney. All 153 reviews posted anonymously by ADT Security Services employees.