ADT Security Services Reviews

Updated July 2, 2015
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ADT Security Services CEO Naren Gursahaney
Naren Gursahaney
112 Ratings

Pros
  • Good benefits and vacation policy (in 58 reviews)

  • Used to be great benefits but nothing good to say anymore (in 36 reviews)

Cons
  • Some sales reps treat us more like secretaries than colleagues (in 42 reviews)

  • 100% commission pay with little to no leads (in 30 reviews)

More Pros and Cons

226 Employee Reviews

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  1. It's a Job

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ADT Security Services

    Pros

    It pays the bills. That's about it. This is making me write down at least twenty words. This should suffice.

    Cons

    They took away bonuses. Also getting nagged by incompetent people is quite frustrating as well. You know you're easily replaceable.


  2. Helpful (3)

    Team Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Manager in Irving, TX
    Current Employee - Team Manager in Irving, TX

    I have been working at ADT Security Services full-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Off weekends, work one Saturday out the month
    Laid back environment

    Cons

    Employees, aren't engaged
    Management don't seem opened to new ideas
    Compensation needs to be a lot more
    Horrible benefits and boring environment
    Needs to be better training for new employees
    Turn over rate is Alarming

    Advice to Management

    Lead by example
    Show your employees you care about them
    Come up with better incentives


  3. employment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ADT Security Services

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Great colleagues and very helpful

    Cons

    work / life balance does not exist


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (3)

    Senior Financial Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Financial Analyst in Aurora, CO
    Former Employee - Senior Financial Analyst in Aurora, CO

    I worked at ADT Security Services

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Training outside of business and tuition reimbursement

    Cons

    Cannot be promoted
    Finance Executive Management is horrible
    Expectations are unreasonable

    Advice to Management

    Replace current Executive Management. Reorganize team.


  6. Helpful (5)

    Used to be awesome

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Residential Sales Representative in Fort Worth, TX
    Former Employee - Residential Sales Representative in Fort Worth, TX

    I worked at ADT Security Services

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Run. Just run. As fast as you can.

    Cons

    Management? If you enjoy severe micromanagement, you'll love it)
    Money? Even the top 25% are practically starving.
    Flexible schedule? This should be a pro, but it's not. You belong to ADT from 8am to 10pm M-S.
    Tedious and counterproductive tasks are required daily and take time away from what you should be doing.

    Advice to Management

    Stop micromanaging. You are crushing your staff. And you think they are happy. Lol.


  7. Helpful (3)

    Worst job ever!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Special Project Technician I in Aurora, CO
    Former Employee - Special Project Technician I in Aurora, CO

    I worked at ADT Security Services full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Paid weekly

    Overtime is optional and not mandatory

    Allows for external priorities like family, school, and life.

    ADT seriously promotes internally even if the candidate is unqualified and inexperienced.

    Turnover rate is incredibly high, so you meet a lot of new people.

    Cons

    I worked for the Field Support Center while I finished my last few semesters of my bachelor's program, and this was literally the worst job I have ever had.

    The employees at all levels are super ghetto, uneducated, and lack proper work ethics. The pay is terrible for a call center and is probably why ADT cannot hire and retain good employees.

    There is no communication between departs. The sales department would run a huge sale and not forewarn the Tech Support department making it impossible to staff appropriately.

    Training is awful. You definitely learn more on the job than you ever do in training.

    The people monitoring alarms have no idea what the alarms mean or how to respond to them according to procedure.

    The documentation is either incomplete, outdated, inaccurate, or impossible to decipher.

    Management strongly plays favorites.

    Grossly micromanaged.

    Employees committed serious ethical and legal offenses (drugs, drinking, and inappropriate flirting) while at work with no consequences.

    Advice to Management

    Increase pay and hire quality workers

    Train your employees

    Open communication between departments


  8. Helpful (2)

    Lost that loving feeling

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager
    Former Employee - Manager

    I worked at ADT Security Services full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    ADT Name only and even that is getting a black eye due to poor customer service and reviews! You speak of Customer obsession maybe you should look up that definition or call the 800 # yourself and see how your treated!

    Cons

    micro-managing every aspect of your sales force
    Pricing exceeds value and service

    Advice to Management

    They forgot how they became #1 and micro-managing every aspect of your sales force and management isn't the answer to staying #1 you've chased away too many valuable managers who truly drank the blue koolaide and bled blue for you! Maybe upper management should get in the field more to truly understand the business their running! What happen to leading from the front?


  9. Helpful (1)

    Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Residential Sales Representative
    Current Employee - Residential Sales Representative

    I have been working at ADT Security Services (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Flexable schedule. Fellow sales reps are great.

    Cons

    Most sales reps love their job, despise the management team. Constant change with no thought of impact. Shoot, fire, aim. Most negatively impact sales compensation due to poor execution. They don't care. This bunch doesn't even pretend to value employees. You become numb to the constant delays and errors concerning commssions. You spend more time chasing your pay than selling. 100% turnover speaks for itself.

    Advice to Management

    They wouldn't listen. They got this. Unfortunately they don't. That's the problem.


  10. Helpful (3)

    140 years in business and still not the best

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ADT Security Services

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Flexible schedule, pay structure, resources, no micro management, company iPad and mileage reimbursement. Paid training and occasional free lunches.

    Cons

    Product over priced, diy systems offer same technology with no fees or contracts. Local management's hands are tied. The cons definitely outweigh the pros.

    Advice to Management

    Sad that the company decided to sell products over the phone and phase out sales reps. I made 70k first year with ADT and haven't made close since. If the company thinks selling everything over the phone and offering no local point of contact, you're mistaken. ADT will eventually fail as a company and end up selling products at wal mart.


  11. Helpful (3)

    sad

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wellington, FL
    Current Employee - Anonymous Employee in Wellington, FL

    I have been working at ADT Security Services full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    great offices and environment, nice gym on site, beautiful cafeteria, spa, nail salon, etc... but exec mngmt is off the chain... slicing and dicing... scary place to be

    Cons

    exec management is secretive and apparently making some not so great decisions with their investor community. outlook doesn't look good. too many really savvy competitors coming on the scene.

    Advice to Management

    value your hard working employees. you can't say you are eliminating a position and then post the identical one the day after you cut them. If you have a problem, you should just be honest with the person and give them a chance to improve, don't take the cowards way out.



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