ADT Security Services

  www.adt.com
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ADT Security Services Reviews

Updated Jul 20, 2014
All Employees Current Employees Only

2.4 588 reviews

49% Approve of the CEO

ADT Security Services CEO Naren Gursahaney

Naren Gursahaney

(202 ratings)

31% of employees recommend this company to a friend

Review Highlights

Pros
  • Good benefits, make your own schedule, not require to come into office everyday(in 53 reviews)

  • Used to be great benefits but nothing good to say anymore(in 34 reviews)


Cons
  • The big guys have found ways to keep cutting pay on the sales reps(in 34 reviews)

  • Commission pay - you're told salary plus, door to door knocking - you'll be told appointment only(in 14 reviews)

177 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Install Tech

    High Volume Residential Installer (Current Employee)

    ProsOverall the company is a good company. Your fellow installers are great. We stick together we help each other with everyday issues.

    ConsDealing with the impossible demands of management. Doing 3+ install in a daily basis finishing after 6pm then not being realistic to understand we are human and have lives outside of this company. Feeling pressured that if you complete your days work and it's 3pm you will be asked to complete another 3-4 hr job with the response of "we own you till 5"

    Advice to Senior ManagementYour technicians allow you to keep your position. Realize without us you are unemployed. Treat us with respect and stop trying to over work because one day you will get pushed back when we report you to YOUR superior

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    One big mess

    Residential Sales Representative (Former Employee) North Charleston, SC

    ProsGood people to work with non-management

    Consmanagers have no ethics when it comes to handing empolyees

    Advice to Senior ManagementStart cleaning house and look where the dirt is under carpet.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Sales

    Existing Business Sales Representative (Current Employee)

    ProsBenefits are fine, 401k is fine

    The main corp training given to sales reps is fine but beyond that you are on your own.

    Flexible hours though demands are extremely high

    Cons100% commission that is seldom correct. Pay on close which can be weeks out at a time meaning you work all week and make no money.

    You use your own vehicle to drive and are only paid 15/c a mile which hardly covers gas, to give you an idea i do about 400 miles a day.

    Policies change randomly and are poorly explained.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    1 person found this helpful  

    ADT is NOT an employee friendly company.

    Anonymous (Current Employee) West Springfield, VA

    ProsGood benefits, make your own schedule, not require to come into office everyday

    ConsThe new compensation plan, POC (Pay On Close) is beneficial to the company, not employees. A few months ago, we used to get paid half at time customer signed contract, and the othet half when job is installed. The new compensation plan, POC we do not get paid until job is closed. Since most od the installers quit because they chamged them from commission only to hourly; whuch cut thrir salary 50%, ot now takes 3 weeks to get paid. DO YOURSELF A FAVOR AND DO MOT WORK FOR THIS COMPANY

    Advice to Senior ManagementStop lying on the interview painting ADT as a good company to work for. Stop exaggerating the salary and be honest.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Can you grow at ADT?a

    Anonymous (Former Employee)

    ProsADT is a great place to work if you are more interested in salary and benefits. The benefits are excellent.

    ConsIf you are looking for growth opportunities ,ADT is not a good choice. It is about who you know and not your potential. One can easily be discouraged when attempting to move up within the company.

    Advice to Senior ManagementLook at all employees there is a lot of potential within the company. By doing so, you can decrease your high turnover rate and have an opportunity to be remove from the top worst companies to work for.

    No, I would not recommend this company to a friend

     

    challemging

    Anonymous Employee (Current Employee)

    Prosperks discount money flexibility training

    Constraining money time backward lack of being competitive

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Sales rep small biz

    Anonymous Employee (Current Employee)

    ProsProvides tools and resources to set you up for success

    ConsLiko most big corporations many grey areas

    Advice to Senior ManagementImprove ustomer service and billing issues

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Horrible work experience

    Anonymous Employee (Current Employee)

    Prosflexible. got to do what i wanted when out in the field

    Conspay pay pay pay pay pay

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Small Business Rep

    Small Business Sales Representative (Current Employee) San Diego, CA

    ProsThe best thing about working at ADT is that customers recognize the company and brand. It's nice not to have to educate customers on a cold call what the company does.

    ConsThe training is poor. There are multiple products and types of security designs and you are basically left to figure it out on your own. The training wage is poor (like getting minimum wage for only 2 months) then you are commission only. You have to stay on top of commissions paid - I found multiple errors. The mileage system is only approved for cars newer than 2006 so the standard mileage doesn't come close to paying for even the fuel costs.

    Advice to Senior Management1. Have more than 1 manager for a sales team of 13. 2. Spend a little money on the office and IT structure for the office. 3. Have a better, longer training period for new sales hires.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    ADT HR recruiters do a poor job seeking valid candidates

    Anonymous Employee (Former Employee)

    ProsLarge company -benefits good people

    ConsHigh degree of candidate competencies, yet ADT seems to ignore the skills and business back ground of candidates to provide the adherence to business strategies

    Advice to Senior ManagementCounsel your HR recruiters and make them more aware of what a good candidate looks like

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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