ADT Security Services Reviews

Updated July 25, 2015
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ADT Security Services CEO Naren Gursahaney
Naren Gursahaney
65 Ratings

Pros
  • Good benefits and vacation policy (in 58 reviews)

  • Used to be great benefits but nothing good to say anymore (in 36 reviews)

Cons
  • Some sales reps treat us more like secretaries than colleagues (in 42 reviews)

  • 100% commission pay with little to no leads (in 30 reviews)

More Pros and Cons

250 Employee Reviews

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  1. Helpful (1)

    Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ADT Security Services

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    un-capped commission structure, you get a base plus commission, top sales rep awarded with trip

    Cons

    not a lot of upward mobility, no consideration for major life events such as birth of child or death of family member,


  2. independent sales representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Independent Sales Representative in Greenville, SC
    Former Employee - Independent Sales Representative in Greenville, SC

    I worked at ADT Security Services (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    I got the new experience I needed to continue my career in sales/marketing.working with all different types of people was great,and I loved being able to walk the customers through the process and the installation.

    Cons

    the office was moved to Tennessee.


  3. Helpful (1)

    Sales Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Fort Gay, WV
    Former Employee - Sales in Fort Gay, WV

    I worked at ADT Security Services full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Commission pay was excellent, good health care

    Cons

    to many to list a lot of driving, no leads, must find all customers on your own

    Advice to Management

    give the sales rep leads from the customers who call in or inquire online to help them build their business don't sell everything over the phone and cut sales reps


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  5. Helpful (1)

    Residential Sales Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Residential Sales Representative in Mooresville, NC
    Former Employee - Residential Sales Representative in Mooresville, NC

    I worked at ADT Security Services (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Well known company established over 100 years ago, product associated with quality. Reasonable basic plus commission and bonuses. So long as you meet your numbers not a bad place to work, good people, good product.

    Cons

    Allot of pressure to meet target sales especially SG's - even if your No. 1 closer but haven't met your SG target for the month, your a nobody in this company! Short sighted and high turnover of sales and sales managers is the result.

    Advice to Management

    Listen to your sales reps and stop running them into the ground as this benefits no one! Get some fresh blood in at Middle Management Level to 'inspire and motivate' rather than 'crack down' when goals not met.


  6. Helpful (3)

    ADT is its biggest competitor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Residential Sales Representative
    Current Employee - Residential Sales Representative

    I have been working at ADT Security Services full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    you are your own boss. They pay for gas,phone, and tolls. They pay every week

    Cons

    The new ts system, is garbage. I don't feel right selling it. We used to be leaders of quality alarms systems, now to cut down cost and to be competitive we are putting garbage system. Now we are following same type of garbage, quality that our competitors are selling. They also change to comp plan for the worst!! They are paying less to employees, its time leave.

    Advice to Management

    pay attention to your employees, and take care of them. Give your employees, your time with training, ideas, angles, way to overcome objections and feed back. Just don't stand there and see if they sink or swim Teach them. I think that's why there's a high turnover rate they usually last about 3-8 months. Good luck.


  7. Sales Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Agent Representative in Arlington, TX
    Current Employee - Sales Agent Representative in Arlington, TX

    I have been working at ADT Security Services (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Flexible schedule, adequate accessories given, good benefits

    Cons

    Management, need to overhaul the entire commission system, communicate better with employees


  8. Helpful (1)

    Lack of organization and low salary

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ADT Security Services full-time

    Pros

    Some flexibility with working hours and catered events

    Cons

    Very low pay to deal with angry customers; lack of communication and organization with sales reps leave the CSRs without the tools they need to assist customers.

    Advice to Management

    Invest in customer service. Pay the reps well, make sure they have all the tools they need. A company without excellent customer service will ultimately fail


  9. Helpful (3)

    Unrealistic expectations and demands

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Residential Sales Representative in Fresno, CA
    Former Employee - Residential Sales Representative in Fresno, CA

    I worked at ADT Security Services full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    -Camaraderie amongst team members -Traveling to a new place every day -Something new every day -Potential to make good $$$

    Cons

    -Micromanagement to the extreme -Quotas to meet are unrealistic since they changed philosophy -A lot of door knocking and cold calling -Commission only structure, where most of the big $$$ comes from unit kickers -Way too much competition, especially internally -Dealer program & phone sales -Upper management has very little regard for you as a person. You're just a number on the screen -Super high turnover rate

    Advice to Management

    The system you have in place is broken, and it won't improve until someone from upper management realizes what they've done. Too many conference calls for managers. Allow the local managers to use their own management style instead of forcing something on them. Also, give the field reps the same promotions, discounts, and freedom to close deals. It's not a level playing field between field reps, phone sales, and the dealer program


  10. Helpful (4)

    It's not for everyone!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Jacksonville, FL
    Former Employee - Customer Service Representative in Jacksonville, FL

    I worked at ADT Security Services full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Great benefits, overall friendly environment, independent work

    Cons

    Employee retention is horrible! In the years I have worked here I have seen nothing but a revolving door of entry level employees and management. They even have new Unit Managers now! None of the managers can actually do your job at the stat levels they require either, because most are rushed through training.

    Advice to Management

    Stop treating people like a performance metric. That's why people leave your company and you keep wasting money training new people to replace the more knowledgeable/experienced Reps. The newer people are rushed through training and really don't know what they are doing. They get on the floor and tell customers various incorrect things which cause them to have to call back multiple times to get to an experienced agent (which is why your customer hold time is so long). This frustrates the customer, so they call back angry! As an agent, you can't blame them, but you have to sit back and take the abuse because your company is only worried about you getting to your next call, and making sure that customer doesn't call back.


  11. Needs a rudder

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ADT Security Services full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Serious potential in the marketplace

    Cons

    Leadership not in agreement with the best paths to follow, leading to conflicts in development and direction.



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