ADT Security Services Reviews

Updated June 30, 2015
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3.0
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Recommend to a friend
Approve of CEO
ADT Security Services CEO Naren Gursahaney
Naren Gursahaney
63 Ratings

Pros
  • Good benefits and vacation policy (in 58 reviews)

  • Used to be great benefits but nothing good to say anymore (in 36 reviews)

Cons
  • Some sales reps treat us more like secretaries than colleagues (in 42 reviews)

  • 100% commission pay with little to no leads (in 30 reviews)

More Pros and Cons

221 Employee Reviews

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  1. n/a

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Data Entry/Processor I in Grand Prairie, TX
    Current Employee - Data Entry/Processor I in Grand Prairie, TX

    I have been working at ADT Security Services (Less than a year)

    Pros

    don't know any other than there are some good people that work there

    Cons

    could not move around while working
    not flexible with hours


  2. ADT

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ADT Security Services full-time

    Pros

    Working for ADT was for the most part a very positive experience. The benefit package was really pretty good and on the job training was provided.

    Cons

    The management seemed to turn over fairly often including the sales managers and technician staff. That's unfortunate if you've built up a good team relationship with a particular manager.

    Advice to Management

    All in all I must say that the working experience at ADT was positive and productive. I would suggest though that staff turnover be kept to a minimum whether that be by incentives or other ways.


  3. Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ADT Security Services

    Pros

    Benefits are very good for family

    Cons

    Unorganized local management teams undermine moral

    Advice to Management

    Hire better front line mgmt


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Was once a great job, Now..

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Residential Sales Representative in Denver, CO
    Current Employee - Residential Sales Representative in Denver, CO

    I have been working at ADT Security Services (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Good money when things are hot

    Cons

    No money the rest of the year


  6. Helpful (1)

    Management is very pushy

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Tech in Middletown, NY
    Current Employee - Sales Tech in Middletown, NY

    I have been working at ADT Security Services

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Very good pay, there were weeks where I was making $3-4k, very independent work enviroment, you determine many things

    Cons

    Very sales-oriented, management is always trying to get you to do more, never satisfied.

    very long hours


  7. Helpful (1)

    residential sales Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Pasadena, TX
    Former Employee - Sales Representative in Pasadena, TX

    I worked at ADT Security Services (Less than a year)

    Pros

    Money was okay. Get paid weekly

    Cons

    Door to door sales is not what I was wanting


  8. Helpful (2)

    ADT SALES JOBS

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SMALL BUSINESS, and CORE COMMERCIAL SALES Representative in Syracuse, NY
    Former Employee - SMALL BUSINESS, and CORE COMMERCIAL SALES Representative in Syracuse, NY

    I worked at ADT Security Services full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    ADT is the #1 security provider in the world. The company is legit and is extremely more advanced than any of their competition. Monitoring is the focus. Great atmosphere.

    Cons

    The sales force has more reps than necessary, and every man for themselves. The training is extremely unorganized and non efficient.

    Advice to Management

    Communication and strategizing better with new reps. other reps, stay consistent with expectations and be more focused on keeping agreements simple and be a part of the team.


  9. ADT Direct Connect

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ADT Security Services

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Great group of Co workers

    Cons

    No one is ever on the same track.


  10. ADT Review

    Former Employee - Anonymous Employee in Jacksonville, FL
    Former Employee - Anonymous Employee in Jacksonville, FL

    I worked at ADT Security Services

    Pros

    It was close to my home and I didn't have to worry about traffic. I had flexible schedules to choose from.

    Cons

    Dealing with angry customers every day. Being on the phone all day long. Also I had to deal with a few horrible coworkers.


  11. Each department is a team, but each branch is not

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Glendale, AZ
    Current Employee - Anonymous Employee in Glendale, AZ

    I have been working at ADT Security Services full-time (More than a year)

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    Benefits are great and affordable, good time off plan, opportunities for advancement and career building, encourages health and community outreach.

    Cons

    Each department (sales, ops, admin, etc) is very much a team, but the departments together are not. When sales are up, ops and admin are just expected to be grateful and bend over backwards. When sales are down, then ops and admin are expected to bring up the slack somehow. Ops blames sales, sales blames admin, and admin as the only department not directly relying on sales and install numbers for their pay, is an unwilling scapegoat more often than not.

    Advice to Management

    More direction from senior management who actually know what each department does. Before promotion to management above a local level, have them travel to a branch where they are unknown and have them work the different positions for a week to gain a real understanding of the jobs they will be directing back home.



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