ADT Security Services

  www.jobsatadt.com
  www.jobsatadt.com

ADT Security Services Reviews

Updated December 11, 2014
Updated December 11, 2014
680 Reviews
2.5
680 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
ADT Security Services CEO Naren Gursahaney
Naren Gursahaney
237 Ratings

Review Highlights

Pros
  • Good benefits, make your own schedule, not require to come into office everyday (in 58 reviews)

  • Used to be great benefits but nothing good to say anymore (in 36 reviews)


Cons
  • The lead flow seems to not be equally distributed to the sales reps at all (in 42 reviews)

  • They treat you as if you were an salaried employee even though you are 100% commission (in 30 reviews)

More Highlights

173 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    ADT's lack of vision at top leads to frustration, confusion among rank and file

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Boca Raton, FL
    Former Employee - Manager in Boca Raton, FL

    I worked at ADT Security Services full-time (more than an year)

    Pros

    Lots of perks at HQ office: discounted cafeteria and Starbucks, salon, massage, doctor's office, chiropractor, gym, delivered dry cleaning, on-site car wash, credit union. Other benefits (medical, dental, etc) are standard for corporations. ADT is the juggernaut in the electronic security industry.

    Cons

    ADT has a growing number of competitors and is not nimble enough to change with the times. Priority is keeping Wall Street happy, when it should be keeping its customers happy, and helping employees in the field who serve the customers. Senior leaders say the priority is improving customer service but the actual priority is sell, sell, sell. Lots of broken and antiquated systems and processes and high staff turnover. Preference is to hire people from outside rather than promote from within.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    area sales mngmt excellent everything above not so good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Adt Security Sales in Tempe, AZ
    Former Employee - Adt Security Sales in Tempe, AZ

    I worked at ADT Security Services full-time (more than 3 years)

    Pros

    100% comm. harder you work, the more you make

    Cons

    too many bean counter in charge

    Advice to ManagementAdvice

    pay comm in a more timely manner

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    If you can sell

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Residential Resale Representative in Memphis, TN
    Former Employee - Residential Resale Representative in Memphis, TN

    I worked at ADT Security Services

    Pros

    The name of the game is being able to set a lot of QUALITY appointments. Then it comes to just being able to sell.

    Cons

    Pressure to hit quota, being micromanaged.

    Advice to ManagementAdvice

    Stop the pressure and approach the sales team as a mentor, not a drill instructor.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Dispatcher

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Edo Operator in Irving, TX
    Current Employee - Edo Operator in Irving, TX

    I have been working at ADT Security Services

    Pros

    Easy job simple anyone can do it

    Cons

    No real advancement very repetitious

    Advice to ManagementAdvice

    Micromanage a lot could trust employees more

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Excellent job for coasters and order takers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Boca Raton, FL
    Former Employee - Anonymous Employee in Boca Raton, FL

    I worked at ADT Security Services as a contractor (less than an year)

    Pros

    In-house amenities galore: on-site Starbucks, salon, doctor, full gym with classes, chiropractor, spa services, covered garaged parking, free popcorn Thursday, free coffee stations, in-house cafeteria with a variety of foods & chefs, farmer's market on Fridays, building is open 24-hours, 24-hr in-house security, oncall IT dept and more. If you're full time PTO is above average. Office is business casual. There is work life balance because there is very little work for most roles.

    Cons

    About 40% of the work staff are contractors. Many have been contractors for months to years. There are too many bodies for too little work which leads to constant power struggles and ambiguity in roles. People walk around aimlessly chatting it up without a clue and schedule spa and workout times during work. If you like to coast and do a lot of nothing well this is the place for you. Data warehousing is inexistent and most decisions are based on gut feeling, personal opinion or a group compromise that fails to meet any objectives. Tons of third party vendors even for items that could be done in-house. So much money is thrown away due to inefficiencies. Projects and promotions are a fire-drill to launch or constantly getting deprioritized for the newest flavor of the month. You move up by brown nosing to the extent that only Hollywood movies can replicate.

    Advice to ManagementAdvice

    Identify role and a 6-month needs assessments before opening jobs. Invest in full-time employees that will truly care for your product and take ownership over their jobs. Cable companies have a hard time competing now only because they are still building their foundation of trust in the security sector. My advice is don't loose the 10-mile lead you have in this marathon. The cable companies are masters in the digital world and are slowly strengthening their customer service and loyalty. Don't loose sight of the lead you have now or you may loose your market leader status in the next 5 years.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Management is making people be accountable, keep if the good work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ADT Security Services (more than an year)

    Pros

    The office culture is becoming more professional. The security industry is constantly changing. There is a lot to learn based on the new products.

    Cons

    Limit growth potential outside of a salesperson. Sales people can make more $$$$ if they sell more.... Some of the employees need to improve on office etiquette.

    Advice to ManagementAdvice

    The training of sales people should be more intensive. They should really have an understanding of all the products they are selling.

  8. 1 person found this helpful  

    Working at ADT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ADT Security Services full-time (more than 8 years)

    Pros

    ADT is focused on public safety which adds a nice purpose to work. People are dedicated, interested, and work well with local law enforcement and fire departments.

    Cons

    There is not much room for advancement at either the operation level or management level. Pay is okay and benefits are fine, but nothing is outstanding. There seems to be a lot of training/not sure the skills are very transferrable.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Typical call center, dealing with frustrated customers and long hold times.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ADT Security Services

    Pros

    Decent starting pay with little to no experience required. Easy to learn and opportunities for advancement. Paid training, good benefits.

    Cons

    Customer service is not the greatest. Focus on numbers rather than actually taking the time and care for each customer.

    Advice to ManagementAdvice

    Listen to the people that actually field the calls from the customers and don't just focus on sales and expanding. Take care of the internal customers as well as the external customers.

  10. 2 people found this helpful  

    Just Starting

    Current Employee - Sales Representative in Jacksonville, FL
    Current Employee - Sales Representative in Jacksonville, FL

    I have been working at ADT Security Services full-time (less than an year)

    Pros

    I have no idea what to expect. ADT brand has been in business for over 100 years, bur it seems they have take on a wider role of creating authorized dealers, instead of corporate controlled branches.

    Cons

    I don't know what to expect. You figure there would be a base salary, but it seems it's straight commission, which is an issue for most. It seems in order to move up the ranks you have to knock on doors and that can get old after awhile especially with some of the reviews I've been reading about the companies lack of customer support after they have been sold on the free security system con. Again, I don't know what to expect, but a part of me says to run away from working for these people. However, I see things through until I prove to myself the rumors are true and then I will exit gracefully.

    Advice to ManagementAdvice

    Improve public opinion and internet relations, because right now the bad press is killing the companies reputation.

  11. 2 people found this helpful  

    Long Time ADT Employee, I have been here almost 13 years. For a while all was good and I was challenged, then sent me

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ADT Security Services full-time

    Pros

    Stable insurance and stable work.

    Cons

    no vertical movement, and some of the higher up personnel are leading with a degree in ministry…in sales!

    Advice to ManagementAdvice

    Open your eyes and see those that really make a difference,

    Recommends
    Neutral Outlook
    No opinion of CEO

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