ADT Security Services

  www.jobsatadt.com
  www.jobsatadt.com

ADT Security Services Reviews

Updated December 20, 2014
Updated December 20, 2014
683 Reviews
2.5
683 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
ADT Security Services CEO Naren Gursahaney
Naren Gursahaney
238 Ratings

Review Highlights

Pros
  • Good benefits, make your own schedule, not require to come into office everyday (in 58 reviews)

  • Used to be great benefits but nothing good to say anymore (in 36 reviews)


Cons
  • The lead flow seems to not be equally distributed to the sales reps at all (in 42 reviews)

  • They treat you as if you were an salaried employee even though you are 100% commission (in 30 reviews)

More Highlights

93 Employee Reviews Back to all reviews

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  1.  

    Ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Sacramento, CA
    Former Employee - Sales Associate in Sacramento, CA

    I worked at ADT Security Services part-time (less than an year)

    Pros

    Easy company to get hired

    Cons

    Poor pay and poor management

    Doesn't Recommend
    Neutral Outlook
  2. 2 people found this helpful  

    Great organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Executive Assistant in Boca Raton, FL
    Current Employee - Executive Assistant in Boca Raton, FL

    I have been working at ADT Security Services full-time (more than an year)

    Pros

    We have our own Gym, restaurant with discounted foods for ADT employees, our own Medi-clinic, beauty salon, Chiropractor, and IT support Shop...and Starbucks in our lobby! Coffee is complimentary on all floors (not Starbucks)

    Cons

    Some of the systems and processes need improvement. Not always user friendy effective efficient systems. On Boarding Process also needs improvement. there is no "go to" person with questions on systems and processes...you are basically on your own to find out unless someone is there to show you the ropes

    Advice to ManagementAdvice

    no thank you. I am still employed here.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Good company that provides a valuable service

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ADT Security Services

    Pros

    Benefits are very good people are professional training is ongoing opportunity for advancement some leads provided excellent products local office to give support

    Cons

    Low salary going to use more and more call center business to take care of sales quotas are sometimes difficult to reach which affects your pay

    Advice to ManagementAdvice

    Continue listening to customers and employees

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  5. 2 people found this helpful  

    What happen to the fun at ADT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Adt Security Sales
    Current Employee - Adt Security Sales

    I have been working at ADT Security Services (more than 10 years)

    Pros

    Big on promoting from within

    Cons

    Long hours 6 days a week and not a lot of appreciation from upper management!

    Advice to ManagementAdvice

    Show your appreciation more

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 6 people found this helpful  

    Taught me how to sell

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Residential Sales Representative in Pleasanton, CA
    Former Employee - Residential Sales Representative in Pleasanton, CA

    I worked at ADT Security Services full-time (more than an year)

    Pros

    - Good consultative selling training. ADT flew me out to Texas first class for two weeks of training at a hotel with a large group. I learned a lot and had a great time.

    - I was lucky enough to have had a manager who was #1 in the country. He had a great attitude and was very optimistic.

    - The company provides leads.

    - Its pretty easy to meet the 55% gross closing ratio quota.

    - They give you and ipad.

    - Get paid every week.

    - The brand is respected.

    - You really help families feel safer.

    - If you can sell this stuff, you can probably sell anything.

    - Great resume builder.

    Cons

    - Commission only. You don't sell you don't eat.

    - ADT equipment is more expensive.

    - Some sales appointments are bad.

    - In order to continue getting sales appointments, you need to generate leads on your own (Self Generated Leads -SGLs) from referrals, door knocking, following up with installs from the previous month, calling new homeowners, partnering with realtors and everything else you can imagine. This hunger for SGLs is perhaps based on the theory that a self gen cost the company less to create the appointment (because they didn't compensate a phone sales rep who booked an inbound/outbound appointment?). This mostly is all they talk about. MORE SGLS. The rest is meeting the closing ratio, and selling more equipment.

    - You'll need 1-2 SGLs a week or they'll cut your leads off and you'll starve. No one gets fired. They just get starved and quit on their own.

    - All the cable companies have entered the market causing downward price pressure and more competition.

    - Small authorized dealers have been able to sell systems for free. I used to arrive at sales appointments only to see a super saver coupon with an ADT logo that said the system was free. As a result I'd have to spend 20 minutes explaining thats an "authorized dealer special" and I was corporate so we used different equipment and that my system costs more. Many people thought I was lying.

    - This company uses salesforce. The implementation is very poor. Every appointment needs to be dispositioned with granular low-value information i.e.. what type of solution was proposed, what price presented, why they didn't buy and so on. This information that is marginally valuable if the person schedules another appointment later on the down the road. The fact is they didn't buy so you need to start from scratch anyway because the other sales rep may not have done a good presentation.. On an ipad which connects over data, inputting such data on salesforce and be very slow. Upper management actually think the salesforce data is a accurate and extrapolates from bad data. Most people just enter the bare minimum fields.

    - Theres a call night. You have to call until you schedule (in sales force) 2 appointments. That can be well over a 100 calls. Management doesn't car if you didn't actually get 2 appointment. No excuses, you better schedule a fake name and address so you can go home.

    - Poor cold calling (phone) training.

    - This is in home sales, expect to be selling until 10pm some nights 6 days a week. You need to be available from 8pm to 8pm. Its unlikely you will work every hour but these hours aren't very family friendly. Everyday you can schedule two hour off but the appointments are automated and if don't block yourself you can have back to back appointment blocks from morning to night.

    - None of these con are back enough to turn away from ADT. Its a good company and I might consider going back.

    Advice to ManagementAdvice

    Upper Management seems to be completely detached from the ground level sales reps. Sales reps have valuable insight to trends in the market but their input (outside of salesforce) doesn't seem to taken to account. There is a culture of arrogance in upper management. I remember hearing a talk from a regional sales director. Within 2 minutes, he felt he need to mention "he made the big bucks".

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Working for ADT Security Services for the past 4 years was an experience in change.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech 1+ in Irving, TX
    Former Employee - Tech 1+ in Irving, TX

    I worked at ADT Security Services full-time (more than 3 years)

    Pros

    they have evolved from being a part of TYCO since they split into their own for small business and home security in 2012. The evolution is still in progress as far as ADT having set their own precedence and procedures and getting them right but they are trying and most importantly they are now a Customer obsessed culture.

    Cons

    The transition has been a hard one and could have been thought out and prioritized a bit better. They brought in some third party company to tell them how to make the customer experience better and without this company having a full understanding of what our dept actually does they suggested unrealistic expectations for us. We as field support agents (techs) are not call center reps, more like data center reps with some tech support, billing, contracts, and other things thrown in the mix.

    Advice to ManagementAdvice

    Stop with the micro-management the third party (has no idea what they are talking about) company suggested and get back to letting us do what we do best and keep on with bettering the customer (our's are field techs) experience. Find ways to make their jobs easier not ours and consequently theirs.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Call Center Supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ADT Security Services

    Pros

    They provide training as needed

    Cons

    I dont have any challenges here.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Great opportunity if you have a passion for sales.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ADT Security Services

    Pros

    Great group of coworkers and an awesome encouraging and helpful manager.

    Cons

    You have to really have a knack for sales to do well in this business.

  10.  

    General Overview

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Outside Sales Representative in Savannah, GA
    Current Employee - Outside Sales Representative in Savannah, GA

    I have been working at ADT Security Services full-time (less than an year)

    Pros

    The opportunities with a straight commission position are limited only by the number of hours in a day to spend with prospective clients. The company provides access to SalesForce (new to me) which allows finding prospect clients in a variety of ways. My experience with local management has been very positive. Indeed, they exemplify my own philosophy - lead people, manage things.

    The sales. scheduling, installation, service and warehouse teams work well together. This is not by accident; it is a culture developed and encouraged by everyone involved. We recognize we are interdependent upon each other for personal, professional and company success in serving customers - which is the only real reason a business survives or even exists.

    Cons

    Time is short for experienced team leaders/managers to work one-on-one with new sales people. This leads to the inexperienced security sales person having to find their way through the use of SalesForce, cold calling, appointment setting, presenting and closing at a critical time in their development. Unfortunately, this can lead to frustration and eventually people leaving the company.

    Advice to ManagementAdvice

    Consider a commission structure that encourages and rewards experienced sales people to work with new sales people, especially in the early stages of their development.

    The insurance industry allows sales people to split commissions thus rewarding an experienced sales person for working with an inexperience sales person; and, providing commission to the inexperienced. In this manner the new person will receive mentoring in the sales process from prospecting, approach, presentation, close, documentation, reporting and service after the sale.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    ADT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager in San Diego, CA
    Former Employee - Sales Manager in San Diego, CA

    I worked at ADT Security Services full-time (more than 10 years)

    Pros

    Great company to work for

    Cons

    Lay off too often and keep the wrong people to get the job done

    Advice to ManagementAdvice

    Keep the right people not who the VP's sleep with

    Recommends
    Neutral Outlook
    Approves of CEO

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