ADT Security Services Reviews

Updated July 27, 2015
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4.0
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ADT Security Services CEO Naren Gursahaney
Naren Gursahaney
46 Ratings

Pros
  • Good benefits and vacation policy (in 58 reviews)

  • Used to be great benefits but nothing good to say anymore (in 36 reviews)

Cons
  • Some sales reps treat us more like secretaries than colleagues (in 42 reviews)

  • 100% commission pay with little to no leads (in 30 reviews)

More Pros and Cons

122 Employee Reviews

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  1. Custom Home Services

    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Executive in Anaheim, CA
    Former Employee - Sales Executive in Anaheim, CA

    I worked at ADT Security Services (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good commission and hard work, Not for the structured individual as company is always on a constant change.

    Cons

    Weak Support from management and other facets of completion of job

    Advice to Management

    Make installation as important as the actual sale


  2. ADT overall

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Support Manager in Tallahassee, FL
    Current Employee - Sales Support Manager in Tallahassee, FL

    I have been working at ADT Security Services full-time (More than 8 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Fun. I feel taken care of there. Good salary. I've always told me friends that ADT is a great place to work.

    Cons

    Some cultural issues. Tough to make it through entry level positions. Commission only sales jobs are not very attractive to talented people.

    Advice to Management

    Be radical. Need to license the ADT monitoring brand out to whoever wants secured electronic monitoring.


  3. Helpful (1)

    Sub Dealer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Freelancer - Anonymous Freelancer
    Former Freelancer - Anonymous Freelancer

    I worked at ADT Security Services

    Pros

    Great name and credibility. High pay opportunities. Good support and easy to get accounts funded. Their pricing is competetive within the industry which is always good in trying to sell their product.

    Cons

    The only con I would say is the process of going door to door. I am not sure what other sales opportunities they have, but I think door to door is not the right fit for everyone. I enjoyed it for 6 years, but saw many fail.

    Advice to Management

    Unless this has already taken place in the last few years, my advice would be to create sales tools access accessible from an iPad to help show clients how the system will work, and allow them to sign documentation on it as well.


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  5. ATT is the number one provider of security services in America

    Current Employee - Custom Home & Small Business Representative in Deland, FL
    Current Employee - Custom Home & Small Business Representative in Deland, FL

    I have been working at ADT Security Services (More than 3 years)

    Pros

    I believe this is a great opportunity for an experienced sales individual. If you work hard and have centers of influence this may be the job for you

    Cons

    If you work hard and have centers of influence this may be the job for you

    Advice to Management

    Work closely with your sales reps for a win-win situation with each client.


  6. Like my Job

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ADT Security Services

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great opportunities, competitive pay, enjoyable atmosphere, outside sales so out on the road, benefits.

    Cons

    Commission based only, outside sales so out on the road.


  7. Alarm Installation Technician

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Alarm Installation Technician in Sacramento, CA
    Former Employee - Alarm Installation Technician in Sacramento, CA

    I worked at ADT Security Services (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Autonomy, ability to earn as much as you like

    Cons

    Field support in remote locations was less than adequate


  8. High volume residential installer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - High Volume Residential Installer in Kansas City, MO
    Current Employee - High Volume Residential Installer in Kansas City, MO

    I have been working at ADT Security Services full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great at pay for honest hard work

    Cons

    Can be very long hours at times. But not all the time.


  9. Extensive training. Company is strict but loving like a parent. Meticulous kpi's for results oriented management.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fsc Tech Support in Aurora, CO
    Current Employee - Fsc Tech Support in Aurora, CO

    I have been working at ADT Security Services full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great benies, weekly pay, fair starting pay, lots of support and training. Good company to work for.

    Cons

    Schedules are 6am to 11pm Mon to Sat. At first no more wkends. Small desk area. Strict and a little stressful to be a perfect as possible. But supportive. Very strict adherence to attendance. But rewarded for it as well.

    Advice to Management

    Keep doing what your doing. Good employees are your backbone. Careful hiring.


  10. Helpful (1)

    Overall pretty good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Specialist in Kansas City, MO
    Former Employee - Customer Care Specialist in Kansas City, MO

    I worked at ADT Security Services (More than a year)

    Pros

    Weekly pay, VTO, easy job

    Cons

    Shared desks, bug problems. Management was a bit selfish

    Advice to Management

    None


  11. Helpful (2)

    Account Mgr.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ADT Security Services

    Pros

    ADT, being the #1 security vendor in the country, was recognized immediately by potential customers as a quality vendor. Great people, a nice company to work for.

    Cons

    Compensation should be increased accordingly.

    Advice to Management

    Increase compensation



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