ADT Security Services

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ADT Security Services Reviews

Updated September 18, 2014
Updated September 18, 2014
632 Reviews
2.4
632 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
ADT Security Services CEO Naren Gursahaney
Naren Gursahaney
221 Ratings

Review Highlights

Pros
  • Good benefits, make your own schedule, not require to come into office everyday (in 53 reviews)

  • Used to be great benefits but nothing good to say anymore (in 34 reviews)


Cons
  • The big guys have found ways to keep cutting pay on the sales reps (in 34 reviews)

  • Commission pay - you're told salary plus, door to door knocking - you'll be told appointment only (in 14 reviews)

More Highlights

85 Employee Reviews Back to all reviews

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  1.  

    ADT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager  in  San Diego, CA
    Former Employee - Sales Manager in San Diego, CA

    I worked at ADT Security Services full-time for more than 10 years

    Pros

    Great company to work for

    Cons

    Lay off too often and keep the wrong people to get the job done

    Advice to ManagementAdvice

    Keep the right people not who the VP's sleep with

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Have done everything, almost

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Jacksonville, FL
    Current Employee - Anonymous Employee in Jacksonville, FL

    I have been working at ADT Security Services full-time for more than 10 years

    Pros

    Somewhat good salary and good benefits

    Cons

    People with less skill and education will hold you back from getting promoted.

    Advice to ManagementAdvice

    Please consider education a real quality, especially if there has been time taken for more than one degree.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Good company overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ADT Security Services full-time

    Pros

    Good pay, mandatory OT, stats are easy to balance if you're focused, benefits, plenty of options to move up, got promoted in under 6 months of working there.

    Cons

    Poor training, I went from basically an operator to a sales rep and all they did in training was show you how to navigate quoting and went through one powerpoint on the products. After 2 days of sales training they threw us on the floor and pretty much expected us to know everything. It gets easier but they say they want you to make the most money possible but don't even train properly.

    Advice to ManagementAdvice

    Do something about sales training, for people like myself who has never been in sales, I could have benefitted from another DAY of training at least. 2 days is not enough to benefit the company at all, instead you have a bunch of confused reps and customers, then they wonder why were losing more customers than were gaining because no one is informing the backbone (sales reps) of this company.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Abundant in training!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Pro  in  Albuquerque, NM
    Former Employee - Sales Pro in Albuquerque, NM

    I worked at ADT Security Services full-time for more than 8 years

    Pros

    Training, training, training... ADT is great when it comes to opportunity to improve. 60k - 90k potential as commissioned sales professional, f your a worker.

    Cons

    60+ hours per week & 30k+ miles on your car per year. Senior management can be very counter productive.

    Advice to ManagementAdvice

    Protect your commission only sales talent from busy micro managing Corporate "yes" men and woman. It will require rolling with the punches but key is to Keep the road clear of the corp slugs and your sales talent with keep everyone successful.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Lean Six Sigma Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Six Sigma Intern  in  Dallas, TX
    Former Employee - Six Sigma Intern in Dallas, TX

    I worked at ADT Security Services as an intern for less than a year

    Pros

    Fast growing and proactive company

    Cons

    Very intense competetion from cable companies

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Wonderful corporate support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Small Business Sales Representative  in  Gainesville, FL
    Former Employee - Small Business Sales Representative in Gainesville, FL

    I worked at ADT Security Services full-time for less than a year

    Pros

    great corporate support, great national training program, 4 weeks training salary, office space w/phone and computers to cold call and follow up on leads. Some leads supplied by local office

    Cons

    13 counties to cover at my local office was too large an area in Gainsville, Fl. Mentoring was not very good. Seasoned reps seemed to resent new reps. When I went to national training I found that most trainees from other areas was getting a lot more help locally than I was.

    Advice to ManagementAdvice

    Find a better way to communicate directly with trainees to find out what challenges are being faced help them to overcome them. Mentoring program needs the most attention.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Challenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Custom Homes Sales Representative  in  Melville, NY
    Current Employee - Custom Homes Sales Representative in Melville, NY

    I have been working at ADT Security Services full-time for less than a year

    Pros

    FLEXIBILITY training is good.Also constant communication

    Cons

    PRICING gas mileage not compensating. base salary is too low and short

  9.  

    Not all that bad - NSC Qualifier

    Former Employee - NSC Qualifier  in  Irving, TX
    Former Employee - NSC Qualifier in Irving, TX

    I worked at ADT Security Services full-time for less than a year

    Pros

    All in all my experience wasn't too bad, there were enough breaks, the computers didn't suck; they got the basic stuff right.Training was a little rushed but that wasn't really an issue since what you're (as in 'me') doing doesn't exactly involve quantum physics; people call you, you try to sell them on the product, they either want it or they don't, easy peasy. The benefits are actually pretty good, PTO was easy to request. All in all not a bad place to work, decent benefits, vacation, 401(k), and getting commission comes down to doing your job.

    Cons

    -The hours are not even kind of flexible, the point system for attendance can be annoying, their isn't really much employee appreciation.

    -The pay (my word, the pay) is actually pretty weak even for the low cost of living here in TX, if you have no kids and very low expenses you may be able to actually buy food and a move up from barely surviving at poverty wages to barely surviving at wages that are simply subpar once you factor in commissions.

    Advice to ManagementAdvice

    The pay, for the love of all that is good and right on this planet please fix the pay and employee appreciation is non-existent (I sincerely hope you all do not believe the commissions are appreciation). Hot dog SALES because you're too cheap to buy freaking hot dogs...HOT DOGS! They're like 99 cents for the store brand 8-pack, and then to add insult to injury, non-sales personnel working in the NSC (like the IT guys) get full CATERED parties that we're not invited to despite sharing the same break room...*sigh* It's the little things...other than that you all do a bang up job, seriously.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 3 people found this helpful  

    Order Entry Processor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Processor I Contract Services Order Entry  in  Jacksonville, FL
    Former Employee - Processor I Contract Services Order Entry in Jacksonville, FL

    I worked at ADT Security Services full-time for more than 5 years

    Pros

    Benefits: Health insurance, 401k, employee discount with other companies, etc.

    Overtime: There is pretty much almost always overtime. The only time I feel there wasn't any available was for about 2 weeks. Maximum hours of work in one day allowed is 12 hours unless there's an extreme business need.

    Transfers: There's always somewhere to transfer to if you decide to move to another state, most of these would be sales. There are some customer care centers available in several states.

    Casual dress: Casual dress is allowed everyday unless there is a corporate visit.

    Job security: ADT has been around for over a century, and have bought so many other companies that there is always work to be done. It's very rare to find someone with a part time position, and they're always hiring.

    Cons

    Training: I would describe it as mediocre. They don't give you enough time to fully learn and feel somewhat comfortable with the material before you are thrown to take calls. A few people from my training class quit before finishing because of the overwhelming amount of information they need to learn and said it wasn't worth the pay. It just seems like they want to give you half-crud training and have you take calls ASAP not caring how high quality the call will be, just to help with the service levels.

    Pay: I can't speak for myself because of my experience working there I got lucky with my salary, so I couldn't complain about my pay especially being in the bilingual team. Most others complain that the pay is not worth what we went through. Customer care centers used to have bonuses, but it got taken away a couple of months ago. They tried to make it up with a bonus loss raise, but even if you banked 100% of your bonuses for months straight, the raise still isn't even close to the amount you've made maxing your bonus.

    Workload: It's great to have job security, but it seems like they keep throwing more and more skills for you to work on and still pay you the same. It does really get overwhelming when you're constantly getting calls back to back and then get more kinds of calls added to you.

    Raises: They suck. On average, you'll get 50¢ or so a year. Bilingual diferential is only 50¢ more. Other companies pay you $1 or more for speaking another language. The shift diferential is appreciated when you actually have a shift that is eligible. The raise on that is 10% of your base pay.

    Communication: Communication with managers is ridiculous. One manager tells you one answer on how to handle a situation, while another manager tells you something completely different. Even the procedures are not followed all the time because they tell you it's about to be updated in a week or so. So because you're following instructions, you can get marked off on your call audits because you didn't follow according to the procures on the internal site. You're screwed either way. When you have a manager call, they seem to disappear at the perfect time, so it's like you look like a chicken with your head cut off trying to find someone and that upsets the customer even more. And if you do find one, they always hesitate on taking the calls by asking you if you spoke through chat, a team lead, or offered to help even when the customer demands to speak to a manager. There were only a couple of people who always took the calls with no problem.

    Management: Be careful who you you consider a nice supervisor or manager because a lot of them are two faced. I learned that the ultimately hard way. They claim that you're part of their family, but totally ignore you when you need help or when you are trying to give them suggestions on how to handle our customers better. Then when you take matters into your own hands and help customers the best you can, you'll get in trouble for doing too much for them, even though we are supposed to be "customer obsessed" . There are also favoritism and too much gossiping. The place can feel like a soap opera with all this drama going on.

    Policies change all the time and they don't even give us time to review the updates in the beginning of our shifts because they want us to auto in and take calls the first second we log into our phones. Either that or they'll let us know about new procedures days after it became into effect and it hurts our quality scores and also looks like we are not following procedure.

    Mandatory schedule changes: This goes for customer care centers like monitoring, sales, field support and billing. Every 6 months, you will be forced to pick a new shift according to business needs and it's based on your stats. It you end up with a horrible schedule, you can either trade with someone, or suck it up because you will either have to transfer, quit, or get fired. Forget your personal life. You have to live around ADT's needs first. Hopefully they'll remove this dumb requirement.

    I know it sounds like a lot of cons, but I actually did love working for the company. I never dreaded going to work ever, and I loved helping my customers. I was just being super critical about all the bad things that happen there. As long as you go to work and do your job and try not get tangled in the drama, you'll be fine.

    Advice to ManagementAdvice

    Help us help customers by starting with your internal ones. Treat us like humans and not robots working all day everyday without any break between calls. We are supposed to be customer obsessed but it gets frown upon when we truly try because service levels and manager bonuses seem so much more important than how we treat our customers. That's why ADT has a bad rep about giving such horrible service.

    Recommends
    Negative Outlook
    No opinion of CEO
  11.  

    Great company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern  in  Boca Raton, FL
    Current Employee - Intern in Boca Raton, FL

    I have been working at ADT Security Services full-time for less than a year

    Pros

    Friendly, a lot of room to grow, great managers!

    Cons

    Not many companies down in South Florida

    Advice to ManagementAdvice

    Dont be afraid to take risks!

    Approves of CEO

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