AEP Reviews

Updated October 22, 2014
Updated October 22, 2014
121 Reviews
3.7
121 Reviews
Rating Trends

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AEP President & CEO Nick Akins
Nick Akins
47 Ratings

Review Highlights

Pros
  • I felt that the company treated the employees well--great pay and benefits (in 7 reviews)

  • The benefits are good, but work-life balance gets a little out of whack in certain jobs because of the emergency response (in 7 reviews)


Cons
  • Upper management is blind to the average employee, they think every employee is in a white collar job (in 7 reviews)

  • Some of the down sides to working for AEP would be long hours and lots of over time on weekends, holidays, and midnights (in 5 reviews)

More Highlights

45 Employee Reviews Back to all reviews

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  1.  

    Project Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Columbus, OH
    Current Employee - Project Manager in Columbus, OH

    I have been working at AEP full-time (more than 10 years)

    Pros

    Good salary and benefits. Large company with many career opportunities.

    Cons

    Large company where it is hard to get noticed for accomplishments and promotions.

    Advice to ManagementAdvice

    Focus on growing the in house employees first before hiring consultants and contractors.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    AEP is a stable company and great place to begin a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Energy Analyst in Columbus, OH
    Former Employee - Energy Analyst in Columbus, OH

    I worked at AEP full-time (more than 8 years)

    Pros

    AEP is a huge company that offers a variety of positions for people of many backgrounds. Successful employees tend to work a few years in one role, and then transfer internally to learn a new area. I enjoyed AEP's way of communicating with the employees, and I always felt I understood the company's strategy. AEP is generous with maternity leave, military leave and many benefits.

    Cons

    Maybe it is typical of a large organization, but there are many HR rules about pay grades, raises and promotions that limit management's ability to reward top performers. Therefore, it sometimes feels like the best way to "catch up" is to apply for another job -- internally or externally.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great place to work if you want a career in telephone customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AEP (more than 8 years)

    Pros

    Once you have been hired as a permanent employee, the pay is above average based on relative location. The company has a strong safety emphasis, and they demand customer service excellence. The company offers tuition reimbursement for studies in approved disciplines.

    Cons

    Near-zero chance for advancement. Everyone has an 'on-call' rotation week, and during that time you are expected to report within a 30 minute time frame if called in. During periods of high call volume, you may be held over your scheduled end time for an indefinite period with little or no warning.

    Advice to ManagementAdvice

    Spend monthly coaching time as a period for skills training, not a 30 minute listing of employee errors with no constructive input.

    No opinion of CEO
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  5.  

    Contract Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Contract Analyst in Columbus, OH
    Current Employee - Contract Analyst in Columbus, OH

    I have been working at AEP full-time (more than 10 years)

    Pros

    Aep has been a wonderful place to work with the opportunity to work on great projectslearn new things. The co-workers are wonderful too. It's unfortunate that there are less and less people to do the work.

    Cons

    Too much down sizing in 2010 and 2013. AEP lost so many subject matter experts and the work loads are now ridiculous. Management expectations are unrealistic. Too much money wasted on consultants.

    Advice to ManagementAdvice

    Pay attention to what matters, your workforce. Realize that there are too many projects and not enough people.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6.  

    Exciting but strenuous work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Electrical Engineer in Bridgman, MI
    Former Employee - Electrical Engineer in Bridgman, MI

    I worked at AEP full-time (more than 5 years)

    Pros

    There is potential for growth and high safety standards. Strong in cultural and ethics. Constant training and advancement in responsibilities.

    Cons

    Constant work overload, forfeiting vacation time with no compensation, lack of leadership, negative leadership on accepting questioning attitude, and poor work-life balance.

    Advice to ManagementAdvice

    Management review on supervisor performance from department point of view. Constant training in supervisor roles and responsibilities and leadership, in helping resolve issues and providing support to department and individuals. Controlling work loads and providing training is a must to prosperity.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Business Analyst Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Columbus, OH
    Current Employee - Anonymous Employee in Columbus, OH

    I have been working at AEP as an intern (less than an year)

    Pros

    Extremely friendly employees, everyone was very helpful and welcoming. Allow you to request sitting with certain departments if you want to learn more about a different function.

    Cons

    A bit of downtime where they had no projects for me to work on

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    In House Attorney for AEP

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AEP

    Pros

    The learning curve is significant, but there is a great potential to learn.

    Cons

    Extremely long hours. Late meetings.

  9. 2 people found this helpful  

    My experience has been good so far, but could be better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Station Electrician in Corpus Christi, TX
    Current Employee - Station Electrician in Corpus Christi, TX

    I have been working at AEP full-time (more than an year)

    Pros

    I do like the stability of the job. Your not going to have to worry about losing your job when there will always be a demand for electricity especially in the transmission department. The pay raises are pretty decent. You get one every six months while your on progression.

    Cons

    My biggest problem is everybody is out to get you. Not a lot of room for advancement. The managers are up in years and falling in line with the company is like a waiting game.

    Advice to ManagementAdvice

    If they could get along it would make for a way easier workplace. Everyone is trying to knock the next guy down.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Fourteen years teaching nuclear operators followed by seven years supporting the emergency response organization.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AEP

    Pros

    The people are great. They are intelligent, hard working and dedicated

    Cons

    Everyone is completely honest. Be prepared to be challenged on everything you do.

    Advice to ManagementAdvice

    Allow some room for creativity and the opportunity for personnel to make some mistakes.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Loved the company, not the work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Engineer II in Bridgman, MI
    Former Employee - Engineer II in Bridgman, MI

    I worked at AEP full-time (more than 3 years)

    Pros

    I felt that the company treated the employees well--great pay and benefits. The annual review process was straightforward and, for the most part, the pathway to obtaining raises and promotions was easy to understand. Generally my direct supervision was excellent and coworkers were easy to work with. I felt adequately trained and prepared for all of my responsibilities.

    Cons

    The work was necessarily monotonous and tedious. There is (obviously) a lot of red tape and hoops to jump through to get very simple tasks accomplished. Emergency Response responsibilities for salaried employees impacted life outside of work. Refueling outages were also not great for salaried employees when money for overtime was not available (still expected to work long hours and received comp time instead of pay).

    Advice to ManagementAdvice

    Revamp the ERO system so that responsibilities can be lessened for each person. Try to keep employees more engaged with interesting or "exciting" work/projects. Ensure that the metrics and goals being tracked accurately reflect the needs and reality of the site.

    Recommends
    Approves of CEO

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