ARC Document Solutions Reviews

Updated February 19, 2015
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ARC Document Solutions CEO and Director Suri Suriyakumar
Suri Suriyakumar
11 Ratings

Pros
  • Upper management does not micromanage (in 5 reviews)

  • Good people, good work environment (in 3 reviews)

Cons
  • Favoritism by upper management is obvious (in 5 reviews)

  • Poor management, insufficient pay for work performed (in 2 reviews)

More Pros and Cons

19 Employee Reviews

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  1. Helpful (5)

    No Visionary Leaders - Process Over People Mentality Poor Morale.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ARC Document Solutions

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Market niche in A/E industry that can be built upon.

    Cons

    Trying to become a professional service company in technology with management expertise limited to regional printing and reprographics. No employee reviews, no pay increases; lucky to have a job mentality.

    Advice to Management

    Directors should recruit new leadership to replace current management; new executives who can transform company and inspire employees. Empower employees, provide performance reviews and pay raises based on performance. Completely revamp HR; currently of no value to organization.


  2. Helpful (2)

    A public company that still acts like a sole proprietorship

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ARC Document Solutions full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    The company is trying to reinvent itself from a print company to a true document solutions provider for Architects, Engineers, and Construction companies.

    Cons

    There is not a formalized merit increase policy, so raises and performance reviews are non-existent. Career paths are dead ends. The company operates as if it is back in time. New technology is not utilized to improve processes. The CEO talks about change, but often references the good old days, so clearly he is not adopting his own message.

    Advice to Management

    The current C suite needs to be changed. With the exception of the CFO, there is too much baggage in long term tenure and thought to truly take this company to where it can go. The CEO needs to understand he runs a public company not a family business, and run it as such.


  3. Helpful (2)

    Employment and salary

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources in Cleveland, OH
    Current Employee - Human Resources in Cleveland, OH

    I have been working at ARC Document Solutions full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Local office celebrates holidays with cookout or parties.

    Cons

    Poor management, insufficient pay for work performed. Office management ìs inexperienced resulting in pushing work off on employees to make themselves look good. No pay increases for years for staff, not so for management. Too much favoritism, clicks.

    Advice to Management

    Hire and maintain staff with experience and pay fairly with at least cost of living increase in pay. Eliminate favoritism and clicks.


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  5. Helpful (3)

    In one sentence my experience with ARC is disenchanting.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technology in New York, NY
    Current Employee - Technology in New York, NY

    I have been working at ARC Document Solutions full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The best reasons to work at ARC is if you're a male and can "get along to go along," you'll go very far. If you can sell yourself as the ultra professional and go getter, you're the right man for ARC.

    Cons

    If you're a female professional with years of experience and a real go getter, don't even think about employment at ARC. You'll go no where but obscurity. The office culture is usually professional, time off depends on wether you've earned enough points. And the benefits are you get to watch you benefits get cut each year.

    Advice to Management

    My advice to upper management is look at successful businesses with high moral among employees and pick one or two as a model. Corporate seems a little out of touch with what's happening throughout the regions.


  6. Helpful (4)

    Lacks a Vision of Development for Employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Production Manager in San Francisco, CA
    Current Employee - Production Manager in San Francisco, CA

    I have been working at ARC Document Solutions full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Open door policy. Great great co-workers!

    Cons

    Poor leadership. Absolutely no training. Company culture equals nepotism and favoritism.

    Advice to Management

    Hire an experienced HR team trained to develop a plan to help the current employees advance into other roles. The company has been downsizing and closing branches for a number of years. Former employees are still unemployed. We need an HR department who can move the company forward to keep our skills current in the event that we are met with a layoff. Our employees need to remain competitive so that they can compete for jobs since we are continuing to close branches. We need to foster a culture of "caring" and "developing" our employees. Some employees have dedicated many years at ARC and deserve to develop their skills, therefore it is the HR department's job to make sure this happens. My advice to management is to take a good, close look at the Corporate HR leadership to see if it is doing it's job over the years to move the company in the right direction when it comes to developing our employees? OR should you be laying off, or making a complete overhall and change in the corporate human resources area?


  7. Helpful (4)

    Very Bad Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Development Manager
    Former Employee - Business Development Manager

    I worked at ARC Document Solutions full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Prior to the recession you were able to make decent base plus commission.

    Cons

    Horrible management! The worst place I ever worked. No direction, did not value the Business development Managers, treated sales people like children.

    Advice to Management

    Take a look at your employees backgrounds and treat them with respect. Know you audience, humble yourselves.


  8. Helpful (3)

    Weak management and poor pay--go elsewhere

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - MPS Production Center Specialist in Seattle, WA
    Former Employee - MPS Production Center Specialist in Seattle, WA

    I worked at ARC Document Solutions full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    CEO and VP are highly responsive to low level workers' ideas. Very little mandatory overtime--good work/life balance. Coworkers were great (until they ran off/dismissed all of the high performing ones). Used to be a fun yet productive environment.

    Cons

    -"Temporary" pay cut three years ago that they still haven't given back to us. -It takes the company a very long time to accomplish anything.

    Advice to Management

    There's been a lot of talk about adapting to change and becoming more agile, so I think it's time you did just that. It's incredibly disheartening to work for a company that is all talk.


  9. Helpful (6)

    Horrible Place to Work - Not Competitive with Today's Saavy Work Environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in San Francisco, CA
    Current Employee - Management in San Francisco, CA

    I have been working at ARC Document Solutions full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Flexible work environment, very pleasant co-workers.

    Cons

    Poor leadership and lots of nepotism. Even though it is a large employer, and the smaller companies have merged, ARC Document Solutions still operates with a "mom-and-pop" mentality. Lacks modern day, tech saavy leadership. If you work here too long you will loose your competitive edge when searching for work elsewhere.

    Advice to Management

    Sell the company to someone more qualified to run a professional operation, and who will promote a coach-like environment.


  10. Helpful (3)

    Employees are extremely unhappy, company frequently performs lay offs, and compensation is low.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Santa Monica, CA
    Former Employee - Sales Consultant in Santa Monica, CA

    I worked at ARC Document Solutions full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Some of the pros include: CEO, COO, CTO, and CFO is proactive and engaged, ample locations, and some really great support staff and people in production.

    Cons

    Employee satisfaction is low Senior sales consultants (there are a handful of really great ones) Production jobs get cut on a regular basis and physical output of projects are therefor never done quite right for clients. Pay is low Promises are never kept

    Advice to Management

    Treat your subordinates and consultants more respectfully, we are working as hard as we can to gain productivity.


  11. Helpful (4)

    Find elsewhere! LIES and corporate scams!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in West Los Angeles, CA
    Current Employee - Sales Consultant in West Los Angeles, CA

    I have been working at ARC Document Solutions full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Depending on what branch you're placed in, the employees you work with could be a plus. Working around people who have been with the company for many years prior to ARC buying out print shops nationwide can be beneficial in that they're well versed in what they do for the most part especially in the area of production. Immediate bosses WERE hardworking and pretty great to work alongside but have now been turned away due to unfair decisions made at the corporate level.

    Cons

    Due to poor decisions made by the CEO and his minions, regardless of what they tell you this company is doing poorly in terms of finances which results in unfair salary cuts nationwide of hardworking employees.

    Advice to Management

    40% who approve the CEO must be those working at the exec level. The board needs to make some drastic changes to the people at the top of the chain. I can only vouche for my experience alone, but I was brought up with the company solely on fallacies. They suck out any possible profit out of their reps and production team and then just drop them! TERRIBLE.



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