ARRIS Reviews

Updated May 24, 2014
Updated May 24, 2014
97 Reviews
3.3
97 Reviews
Rating Trends

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Robert J. Stanzione
8 Ratings

Review Highlights

Pros
  • There is a good work life balance at this company which is great and a lot of the employees are great (in 7 reviews)

  • Most of the other contractors are good people and down to earth (in 6 reviews)


Cons
  • Demotivation, lack of vision, lack of direction, lack of professional skills handicap the talent in the field (in 3 reviews)

  • Despite the fact of making your own working hours, one is still expected to work long hours (in 3 reviews)

More Highlights

20 Employee Reviews Back to all reviews

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  1.  

    As a contract technician, you are there to serve generally temporary needs and expect no loyalty in treatment.

    Former Employee - Network Technician  in  Los Angeles, CA
    Former Employee - Network Technician in Los Angeles, CA

    I worked at ARRIS as a contractor for more than a year

    Pros

    Gaining experience in broadcast facilities.

    Can stay busy if willing to travel.

    Most of the other contractors are good people and down to earth.

    Cons

    Arris boasts about their future and appreciation for their support techs, but provide no professional appreciation.

    No benefits.

    Tell you on Friday you don't have work next week.

    Advice to ManagementAdvice

    If you're installation side is of importance to you, try treating your contractors better and you will keep the optimum talent around.

  2. 1 person found this helpful  

    Not a very challenging place to work at.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager  in  Horsham, PA
    Current Employee - Senior Manager in Horsham, PA

    I have been working at ARRIS full-time for more than a year

    Pros

    Is very people friendly. Very relaxed work hours. Most managers are open to discuss flexible work schedules

    Cons

    Promotions are very hard to come and totally depends upon your manager. You might find folks under different managers at a higher grade than you but with lower skills and experience. Not a very motivating place to work. Management does not truly know how to reward high performers or take action on low performers. Very top heavy. More mangers than actual worker bees. No clear product or solution strategy.

    Advice to ManagementAdvice

    Management should try to get the product or solution strategy across to all employees as soon as possible.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Moto Bureaucracy Crushing What's Left of Arris

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ARRIS

    Pros

    Merger has resulted in increased Retail Bottom Line For ARRIS

    Cons

    The old Moto organization still exists and is jambed with people who do nothing but generate paper and meeting requests to justify their positions. This increased burden is smothering the efficiency that made ARRIS profitable.

    Advice to ManagementAdvice

    Stand-up for he standards that made ARRIS a success. Pull the Moto organization up to ARRIS standards instead of letting them drag ARRIS down into a bureaucratic mess that doesn't accomplish anything.

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  5. 2 people found this helpful  

    Not so happy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Beaverton, OR
    Current Employee - Anonymous Employee in Beaverton, OR

    I have been working at ARRIS full-time for more than a year

    Pros

    There is a good work life balance at this company which is great and a lot of the employees are great.

    Cons

    There is not an opportunity for career growth here. Also, all decisions must be made at the senior level, giving mid and lower level employees no real authority, and thus lack of motivation.

    Advice to ManagementAdvice

    More transparency and better communication. With the company getting larger, it needs to stop acting like a small startup and more like a larger organization, it needs to empower more members of the organization.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    A company not managing transition well.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineer  in  Horsham, PA
    Current Employee - Engineer in Horsham, PA

    I have been working at ARRIS full-time for more than 8 years

    Pros

    Company does very well at training employees. The Motorola side of the business had an awesome resource with Motorola University, a lot of which is now moving into ARRIS Academy. Most of the managers support formal classroom training so there are lots of opportunities to improve your skills. ARRIS has some very smart technical people, so if learning technology is a goal for you, finding a mentor is fairly easy.

    Employees generally are friendly and the company has a good reputation with most customers. The stated company values are fairly generic and vanilla, but

    Benefits are strong, salaries are average but the company has a bonus system tied to overall performance.

    Cons

    Too many of the senior leaders are micro-managers and staff and promote people just like themselves. Entire swaths of the organization are paralyzed because employees don't risk doing anything until approval comes down from above.

    Even though the company advertises open positions internally, there is a lot of pressure to for managers to not take internal candidates and poach other departments.

    Layoffs shortly after ARRIS purchased Motorola went too far. Work / live balance has really suffered over the past year, and management does a poor job managing priorities and making decisions on what initiatives should be dropped. The old ARRIS bit off more than they could chew gobbling up Motorola and have under-whelmed the integration at every step of the way. A lot of internal systems just don't work well, so expect a lot of manual stuff in whatever position you take.

    Advice to ManagementAdvice

    Do some management house cleaning at the Stanzione staff level and one layer down. Get rid of the micro-managers and start empowering the smart people you really have. Offer some people on both sides of the organizations some paid site transfers to speed up the culture integration. Hire a real IT staff and get off of the Microsoft platform.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 4 people found this helpful  

    Cable side in Horsham used to be Motorola, before that General Instrument ...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Management  in  Horsham, PA
    Former Employee - Technical Management in Horsham, PA

    I worked at ARRIS full-time for more than 10 years

    Pros

    Solid cable technology that defined the industry when it was GI, nice facility in Horsham, PA

    Cons

    Original GI management (Ed Breen et al.) left years ago and with them the dynamics and leadership that built an industry. Motorola bought the place around 2000 and as long as they left it alone it was successful, when they started to interfere it went downhill. When Motorola was running with two highly compensated CEOs, the obscenely over-compensated meat puppet who was running the mobility side came in, accomplished nothing except selling it off and was hailed as a brilliant leader. Now it belongs to Arris and they laid off a lot of the people who were part of the core team. I assume it will be be purchased by Walmart in the near future, all engineers will be laid off and replaced with out-sourced part time labor until the national cable plant grinds to a halt at which point the executives will sadly grant themselves huge bonuses and blame the economy.

    Advice to ManagementAdvice

    You're overpaid and under-talented, how do you sleep?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Bad news for Motorola..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ARRIS full-time

    Pros

    Great people to work with.

    Cons

    Lack of direction from Arris Corporate management.

    Advice to ManagementAdvice

    Not enough thought was taken into the Motorola acquisition. Management didn't seem to have a plan in place before acquisition. The process of absorbing Motorola was probably too much for Arris to handle. There are too many good people who are left idle and not fully utilized to their potential. A waste of everyone's time.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Ineffective Management Team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Project Manager  in  Denver, CO
    Former Employee - Senior Project Manager in Denver, CO

    I worked at ARRIS full-time for less than a year

    Pros

    Great Benefits and talented co-workers in the field

    Cons

    Management has little clue about how to bring this company to the next level. Demotivation, lack of vision, lack of direction, lack of professional skills handicap the talent in the field. Promises to clients but not capable of delivering.

    Advice to ManagementAdvice

    Listen to your hired talent in the field, treat contractors like human beings, find your ethics, motivate your employees,

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Interesting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Westborough, MA
    Former Employee - Anonymous Employee in Westborough, MA

    I worked at ARRIS

    Pros

    Learning opportunity, highly qualified individual contributors

    Cons

    HR is a joke they like to make a ruckus for no reason at all

    Doesn't Recommend
    Disapproves of CEO
  11. 3 people found this helpful  

    Overall OK - Software side needs improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Manager  in  Beaverton, OR
    Former Employee - Manager in Beaverton, OR

    I worked at ARRIS

    Pros

    Good pay given current economy and benefits (health, annual bonus/raise plan, stock purchase plan)
    Standard holidays and PTO, vacation purchase option, plus sick/personal days
    Casual dress
    Reasonably flexible hours and WFH opportunities, depending on situation and manager
    Overtime/weekend work occurs, but not too often
    Some recent attempts using agile/modern practices
    Free coffee/tea/soda, Friday donuts/bagels

    Cons

    The unit has lost serious business in recent years. Some products have been discontinued, and other new products were developed, but shelved. Some customers dropped the products and began building their own systems instead.

    Cost control measures applied through decreasing business and the recession resulted in staff reduction; US positions have either been closed or moved offshore. Attrition of good people at all levels is a serious issue.

    Can be a difficult place to succeed, to seek and accept new responsibility, and to take calculated risks. Hard-skills training is scarce.

    Engineering practices are weak. There is a lack of standard methodology. The various ISO processes are waterfall-oriented. Software methodology is basically "code and fix". Very little new development.

    Performance reviews are not based on any quantifiable factors related to an individual's actual work products; they are more like personality reviews.

    Advice to ManagementAdvice

    Re-evaluate the strategic plan against some good, SMART objectives.

    Bring all the functions under one P&L center. Set up a ROWE based on unit profits.

    Hire a consulting firm with a solid track record in software organizations to reorganize.

    Start over from the bottom up with small teams and lightweight management. Adopt a 'servant leader' or 'inverted pyramid' culture.

    Commit to being agile, welcome change and strive for constant improvement.

    Doesn't Recommend
    Disapproves of CEO

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