AT&T
3.1 of 5 5,201 reviews
www.att.com Dallas, TX 5000+ Employees

AT&T Reviews

Updated Jul 10, 2014
All Employees Current Employees Only

3.1 5,201 reviews

                             

56% Approve of the CEO

AT&T Chairman and CEO Randall L. Stephenson

Randall L. Stephenson

(2,373 ratings)

53% of employees recommend this company to a friend
1,316 Employee Reviews Back to all reviews
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    Interesting and challenging. Definitely not boring.

    Customer Service Representative I (Former Employee)
    Pueblo, CO

    ProsThe training is excellent. Possibly a bit too long (12 weeks for my position, that could have been done easily in 8 weeks, but hey, some folks are slow). It's very thorough, but they go through odd things (like how cell phone tower systems work, which you'll never care about on the job). Compensation is fair, and the scheduling of shifts is very fair and done in plenty of time when they have shift changes so that you can adjust your personal life. The warnings about the "point system" are extensive and fair, but suffice to say, they still catch a lot of people off guard.

    ConsBeing forced to pay "union dues" for a joke of a union that pretends to make the job seem "secure" when it's anything but. AT&T could close down all its call centers in one day and that useless union would be powerless, except they'd have all our dues money. The training is a bit too long. And the point system is aggressive. There is zero tolerance. Death in the family? Too bad. Massive pile up on the interstate from which you were on the evening news and barely survived? Sorry, you get a point for showing up late. To be fair, they warn you that it is this way upfront and that if you have issues in your personal life to resolve before working there, they recommend you reapply later. Once you make it through training, you'll have earned a few points that can give you a cushion for life's events, but if you at all slack, you'll always be one-point away from being fired on the spot. Never slack. Always save up for "those days" when everything goes wrong, and you should be okay.

    Advice to Senior ManagementUpper Mgmt? Is there any? We got a couple of big shots walk in during training and announce themselves and talk a bunch of puffery about the company, but they were stuffy and boring and unconvincing. And, typical of most large corporations, we never saw them again. Must have been nice for them to take a break from their normal management roles to pretend to be important to a bunch of people who can't talk back or ask any in-depth questions since we were noobs, but they are largely useless or absent. Maybe they are important to some cog in the wheel in the higher machinery, but just keep your nose down and do your job and you'll be fine.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Performance based company with awesome benefits whose shareholders come first.

    Customer Service Area Manager (Former Employee)

    ProsPerformance based awards and commissions, great benefits, awesome opportunities to build a 401K, improve yourself through education, and opportunities to grow if willing to move around within the company. Great management skill building practices and training given.

    ConsMust be willing to wait or move around to have opportunities for promotions within the company. Work/life balance is not promoted and average management position requires 50+ hours per week plus time spent using remote access to keep in contact with team.

    Advice to Senior ManagementContinue to build on work/life balance and make sure that all levels of management teach ways for managers to find that balance to reduce stress at the workplace. Consistent practices of company philosophy needed to ensure that performance is stressed through behavioral changes on a regular basis. Recognize and reward positive improvements as well as the backslide movements.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Best place to work if you have kids

    Senior Business Manager, IT (Current Employee)
    Hoffman Estates, IL

    ProsIf you are in the IT field, it is truly one of the best places to work if you have kids. Work from home capability is now becoming widespread and there are huge advantages to having this privilege. Decent healthcare benefits

    ConsNo upward mobility; limited growth; not enough discounts on products

    Advice to Senior ManagementWork like balance used to exist but it is beginning to thin again in all of IT. The emphasis on getting more out the door vs. quality is once again taking over. This needs to stop...was a much happier place to work at 3 years ago than it is today.

    Yes, I would recommend this company to a friend

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    AT&T

    Field Technician (Former Employee)
    Miami, FL

    ProsEducation , training, compensation, Benefits, Perks

    ConsTreated employees as children, hard to promotion, office culture

    Advice to Senior ManagementLet the employees grow and treat them as people not numbers

    Yes, I would recommend this company to a friend

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    Great pay.

    Sales Support Representative (Former Employee)

    ProsGreat pay, a lot of people seem to work there a long time. There was a new manager in the store every year, mostly due to promotion which is great until you get a crappier one. They stopped promoting within if you aren't sleeping with a manager or have a degree.

    ConsThe work life balance isn't great. Forced over time, aren't guaranteed days off if you have school unless you're part time.

    Advice to Senior ManagementEh.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Production Support lead

    Anonymous Employee (Current Employee)

    ProsLot of New technologies to learn and grow, Good work environment.

    ConsMay require to work on weekends.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Best wireless carrier to work for.

    Retail Sales Consultant (Current Employee)
    New York, NY

    ProsAT&T training is far the best training I've attended. They really invest time and money to make sure they are ready to do their expected job. The training you receive here will be useful even if you were to go ahead and work for another company. Also, customer satisfaction is a huge thing for this company.

    ConsConstantly changing commission structure. Once u feel you've gotten that right pitch to maximize the money going in your pocket, they change it.

    Yes, I would recommend this company to a friend

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    One of the best places to work in Atlanta

    Specialist - Ran Engineer (Current Employee)
    Atlanta, GA

    ProsFlexibility and tons of resources to aid learning

    ConsNot much wrong here. A little less bureaucracy might help.

    Advice to Senior ManagementMore staff interaction.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great

    AT&T Mobility RSC (Current Employee)

    ProsGreat for college students work-life balanced

    ConsExpectations making quotas as part-time employee

    Advice to Senior ManagementNone

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    A good place to work.

    Customer Service and Sales (Former Employee)
    Reynoldsburg, OH

    ProsGood training, management, benefits and pay.

    ConsNot always upfront in advance of closing facilities.

    Advice to Senior ManagementMake advancement easier.

    Yes, I would recommend this company to a friend

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