AT&T

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AT&T Reviews

Updated Jul 23, 2014
All Employees Current Employees Only

3.1 5,285 reviews

56% Approve of the CEO

AT&T Chairman and CEO Randall L. Stephenson

Randall L. Stephenson

(2,426 ratings)

54% of employees recommend this company to a friend

Review Highlights

Pros
  • The pay and benefits are pretty good for a job you can walk into from high school(in 267 reviews)

  • Work life balance is fantastic - they never interfere in my free time(in 139 reviews)


Cons
  • Work-life balance is the biggest struggle because of the long retail hours(in 208 reviews)

  • Upper management will throw store management under the bus to look good to RSC's(in 253 reviews)

1,340 Employee Reviews Back to all reviews
Relevance Date Rating
in

     

    I experienced a lot of opportunities for advancement.

    Anonymous Employee (Former Employee)

    ProsAt the time , AT&T offered greats benefits which was a perk.

    ConsI did not like the driving distance.

    Advice to Senior ManagementManagement should always have an open door policy and always keep the employees abreast of company news. I had several managers that did and it made the work environment much more comfortable.

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
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    • No Opinion of CEO

     

    A company committed to transforming itself for the future.

    Lead Principal-Technical Architect (Current Employee) San Ramon, CA

    ProsIn a technical community, you do have lots of freedom to determine what to work on.
    The company is truly embracing changes and transformation to the future, open to new ideas
    Great leadership (bootcamp style) and technical training programs

    ConsGreat vision from senior officers, execution strategy some times legging at mid-level managers

    Advice to Senior Managementpolitics and silos are unavoidable in a company with long history

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

     

    Overall great company

    Anonymous Employee (Former Employee)

    ProsMany opportunities to do different jobs. Many learning opportunities. Overall good leadership at the top.

    ConsBureacracy of a large company like this can be counter productive and paralizing at times. Over-engineered, duplicative process impedes progress in many cases.

    Advice to Senior ManagementFind ways to simplify processes so people can execute more effectively.

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    • Work/Life Balance
    • Comp & Benefits
    • Career Opportunities

     

    Great opportunity for strong sales people

    Anonymous Employee (Former Employee)

    ProsStrong compensation award for hard work

    ConsWorking from home can be a challenge if you are new and trying to learn the systems.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    Enjoyable place to work.

    Anonymous Employee (Current Employee)

    ProsMy experience with AT&T was a very enjoyable one. Management is very senior, most of mine with 15+ years with the company, and very knowledgeable.

    I worked in a "newer" department that was bringing back a lot of call center work from overseas. We focused on developing faster and more efficient ways to support our business internet customers. Because we were constantly taking on support roles for more service lines we were in constant development mode. This was a fun environment to work in because there were many bugs and bottlenecks in the workflow to discover and fix.

    Pay was above average for this type of work and because I worked in an "intern" role, the company was very accommodating to my college schedule. The only reason I parted ways with AT&T is because I could find better opportunities elsewhere with my engineering degree. No offense to AT&T, but they just don't have much use with my knowledge of heat exchangers and distillation columns.

    ConsNot enough transparency between the many support teams that work together to solve a customers issue.

    Advice to Senior ManagementMore transparency between support tiers and vendors. As management you have the voice to reach out to the management of the other teams to design a more seamless (I think that was the buzzword being thrown around) customer support experience.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    • No Opinion of CEO

     

    Formidable

    Dispatcher (Former Employee) Southfield, MI

    ProsSalary and benefits were excellent

    ConsMicro-management to the 10th power. Union job -- union sucks!

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    AT&T Atlanta

    Anonymous Employee (Current Employee)

    ProsGreat pay and career opportunities

    ConsCan be considered sometimes Stressfull

    Advice to Senior Management.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Interesting and challenging. Definitely not boring.

    Customer Service Representative I (Former Employee) Pueblo, CO

    ProsThe training is excellent. Possibly a bit too long (12 weeks for my position, that could have been done easily in 8 weeks, but hey, some folks are slow). It's very thorough, but they go through odd things (like how cell phone tower systems work, which you'll never care about on the job). Compensation is fair, and the scheduling of shifts is very fair and done in plenty of time when they have shift changes so that you can adjust your personal life. The warnings about the "point system" are extensive and fair, but suffice to say, they still catch a lot of people off guard.

    ConsBeing forced to pay "union dues" for a joke of a union that pretends to make the job seem "secure" when it's anything but. AT&T could close down all its call centers in one day and that useless union would be powerless, except they'd have all our dues money. The training is a bit too long. And the point system is aggressive. There is zero tolerance. Death in the family? Too bad. Massive pile up on the interstate from which you were on the evening news and barely survived? Sorry, you get a point for showing up late. To be fair, they warn you that it is this way upfront and that if you have issues in your personal life to resolve before working there, they recommend you reapply later. Once you make it through training, you'll have earned a few points that can give you a cushion for life's events, but if you at all slack, you'll always be one-point away from being fired on the spot. Never slack. Always save up for "those days" when everything goes wrong, and you should be okay.

    Advice to Senior ManagementUpper Mgmt? Is there any? We got a couple of big shots walk in during training and announce themselves and talk a bunch of puffery about the company, but they were stuffy and boring and unconvincing. And, typical of most large corporations, we never saw them again. Must have been nice for them to take a break from their normal management roles to pretend to be important to a bunch of people who can't talk back or ask any in-depth questions since we were noobs, but they are largely useless or absent. Maybe they are important to some cog in the wheel in the higher machinery, but just keep your nose down and do your job and you'll be fine.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Good experience

    Retail Sales Consultant (Current Employee)

    ProsAT&T takes very good care of their employees. You are paid very well, with commissions and extra bonuses. You are always learning something new, it is very exciting.

    ConsUnrealistic goals for sales employees. Some goals make sense, but some are impossible to meet. It can also be stressful because each interaction has to be jam packed with the latest things, that can be overwhelming for the customer and the employee. Also, the hours are very long and exhausting.

    Advice to Senior ManagementContinue to keep a big focus on customer care. It makes the job more enjoyable for the employees, and keeps the customers happy.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Good

    Customer Service Representative (Current Employee) Springfield, IL

    ProsVery good pay and benefits. We are union there, so that is why. Great training, It seems that each week we have training on something. Great co-workers.

    ConsIt seems to take a long time to get any suggestions approved through upper management. If you suggest something, it seems like its falling on deaf ears or has already been suggested. Time off could be easier to get.

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