AT&T Reviews

Updated May 27, 2015
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  • Little Rock, AR
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2.0
Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
2 Ratings

Pros
  • Good (but not great) pay and benefits (in 316 reviews)

  • Good work life balance (varies by specific department) (in 163 reviews)

Cons
  • They also make it nearly impossible to have a good work/life balance (in 275 reviews)

  • Upper management will pull the layoff trigger at any given moment (in 294 reviews)

More Pros and Cons

4 Employee Reviews

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  1. Helpful (1)

    Customer Retention Department

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Retention Department in Little Rock, AR
    Current Employee - Customer Retention Department in Little Rock, AR

    I have been working at AT&T full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    The pay here at AT&T is pretty good. Not only do you get an hourly pay but you also get incentives as well. They have different ways to make extra money here at the Call Center.

    Cons

    The work/life balance is horrible. Since I've started working here, I have not seen my family. Only once a month. You work crazy shifts 12:15-9:15 for new employees. Att is really just a business and not the company you would want to work for if your a family person.

    Advice to Management

    Management needs to respect the role and not abuse it. Don't just read a book try comprehend what you read to the ones reporting to you. All mangers need to be on the same page and welling to customers.


  2. Helpful (2)

    My experience at AT&T was stressful and unforgiving. I was shown no appreciation for the performance goals I reached.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Assistant (Call Center) in Little Rock, AR
    Current Employee - Customer Assistant (Call Center) in Little Rock, AR

    I have been working at AT&T

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Good if you're young and have no kids, or anything that will keep you from missing work. You get good med/dental/vision/life benefits as soon as you start working. The phone plan discounts aren't much of a perk because its monitored.

    Cons

    AT&T is the most unethical company I have ever worked for, working as a customer assistant for their Broadband Internet Service. They tack on more and more job duties to your position for so little pay. Your job performance can not be lacking or they will put you on an action plan (e.g. steps you will take to make monthly goal or you will not have a job). AT&T does not tolerate being late or absences. They don't care if you have kids or not. You will be required to work the needs of the business or you will not have a job. You cannot have a family/life and work there. If you are going to school they will not excuse you for anytime off. The environment can be very stressful, working long hours and being very micro-managed. It is a high-school atmosphere where people gossip and can not be trusted, even management. They don't care about their employees, you are dispensable!

    Advice to Management

    Managements' expectations for employees meeting monthly stats/goals set is unrealistic more than half the time. Before micro-managing and advising what I should have done alternatively during my customer call, make sure you know how to perform the duties of my position.


  3. Helpful (2)

    Uverse Tech

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Premesis Technician in Little Rock, AR
    Current Employee - Premesis Technician in Little Rock, AR

    I have been working at AT&T

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Great insurance, decient pay, Looks Great when applying for other jobs

    Cons

    Really Long work hours, forced working off days, limited avablity of vacation time, Wrote up for being sick. union not very strong

    Advice to Management

    Treat the employees better becouse we are the face of att and we make it what it is.


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  5. Get rid of the MNOC and FORCE DPO before we lose what we have left!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wireless Analyst in Little Rock, AR
    Current Employee - Wireless Analyst in Little Rock, AR

    I have been working at AT&T

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    good benefits as bargained employee

    Cons

    Lack of communication between management and employees

    Advice to Management

    Save the network



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