AT&T

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  www.att.com

AT&T Reviews

Updated November 23, 2014
Updated November 23, 2014
6,105 Reviews
3.3
6,105 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
2,860 Ratings

Review Highlights

Pros
  • The pay and benefits are pretty impressive for the amount of work that's required (in 316 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 163 reviews)


Cons
  • However what they don't advertise is the absolutely horrendous work/life balance (in 275 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 294 reviews)

More Highlights

1,792 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    A roller coaster ride

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Services Manager in Detroit, MI
    Former Employee - Network Services Manager in Detroit, MI

    I worked at AT&T full-time (more than 10 years)

    Pros

    Great pay potential, safety minded, advancement opportunities, many great people in leadership.

    Cons

    Forever re-inventing performance management for field techs. Techs and managers too worried about making their numbers. Focus should always be 1. safety, 2. quality, 3. quantity. A few people in leadership not willing to do their job with integrity - only looking out for themselves.

    Advice to ManagementAdvice

    You have many managers and staff with specific areas of responsibility but have cut back on front line workers, asking them to cover many tasks, requiring a varied skill set. You end up reducing their ability to become experts in their field.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Horrible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Consultant
    Former Employee - Retail Sales Consultant

    I worked at AT&T part-time (more than an year)

    Pros

    There are literally no pros in my opinion.

    Cons

    There is constant pressure and scrutiny ALL OF THE TIME in such a high pressure sales environment.

    Advice to ManagementAdvice

    Help encourage your employees to sell rather than make them feel incompetent when the economy sucks and no one wants to buy a new phone!!

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    Challenging, Great Environment, Fun Atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    The commission is great. Work with new customers every day

    Cons

    Upper Management has no idea how to manage people. Always trying to reinvent the wheel. They prefer to stay in their offices and tell us how to work.

    Advice to ManagementAdvice

    Everyone needs get on the same page.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Difficult Times Ahead for Telco

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Atlanta, GA
    Current Employee - Director in Atlanta, GA

    I have been working at AT&T full-time (more than 3 years)

    Pros

    Company respects employees and their commitment to families and communities. Typical Fortune 500 benefits including vacation, 401k match, etc. although healthcare is less expensive. Long term bonus plan provides a great incentive award. Easy to move laterally or downward.

    Cons

    Product and overall company strategy is unclear and changes often. Compensation is not tied to performance. Raises are designed to keep people below the midpoint of their salary band. Above the midpoint raises do not keep up with inflation. Culture is overly accepting of failure.

    Advice to ManagementAdvice

    Improve the Hi Po program to generate advancement opportunities. Realign compensation management as a reward tool to drive performance. Hire outside experts to augment internal knowledge rather than relying exclusively on network expertise to try and drive leadership in areas like cloud, big data, social media and collaboration.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Entry level

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T

    Pros

    Excellent leadership experience with highly standard management.

    Cons

    Much more appreciated than I expected.

  7.  

    High expectations for average pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Account Executive in Spokane, WA
    Current Employee - Business Account Executive in Spokane, WA

    I have been working at AT&T full-time (more than 3 years)

    Pros

    Many great products and concepts, but very little execution on excellence from the top down.

    Cons

    Poor leadership! When it comes to promotions, they make the same mistakes over and over again. They base their decisions completely off performance in regards to quotas, which is understandable considering it is a sales organization, but they consistently promote "shady" sales people to management roles and never learn from their mistakes. I have encountered some of most ignorant managers while employed with AT&T.

    Advice to ManagementAdvice

    Inspect the integrity of your high performers, they are tainting your name and your products.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Ok Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    Its fine if your a tech geek

    Cons

    Too much oversight, every action is watch

    No opinion of CEO
  9.  

    Jaded with the monotony!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - RSC/ASM/AASM in Atlanta, GA
    Former Employee - RSC/ASM/AASM in Atlanta, GA

    I worked at AT&T full-time (more than 5 years)

    Pros

    Near recession proof (everyone needs/wants a wireless phone or device). AT&T is a bargained employer and if you are non-management you should join the union. Great overall team environment despite management who's been around for a while and are out of touch with reality other than the numbers and the proverbial scrupulous expectations that role downhill from upper management. Finally able to wear a more relaxed attire. You don't have to purchase shirts or sweaters - an allotment is provided.

    Cons

    Working with micromanaging bosses who have no clue about leadership (that is to say - being out front). Theft is on the rise in retail (be careful your location). Fraudsters have increased as it makes it very very hard to make a decent commission check anymore considering the amount of time spent with the company.

    Advice to ManagementAdvice

    Get a badge scanning system for clocking into your retail stores - WATCH WHAT HAPPENS WITH ATTENDANCE!

    Recommends
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    AT&T - Marketing Jobs - Value their employees?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T full-time (more than 10 years)

    Pros

    Great job with a ton of resources in terms of support and training

    Cons

    Has lost focus on employees as assets and not leveraging the resources and applications available for colloboration across the world. Requiring all marketing employees to move to Dallas or Atlanta.

    Advice to ManagementAdvice

    We will lose valuable employee assets with this recent decision and forces AT&T to not the hire the very best and brightest from all corners of the world. As a shareholder, the expense AT&T will incur in terms of lost productivity, moving expenses, purchasing of employees homes, hiring new employees without the skill sets, and severance will never off set any "colloboration". I do my best work when I have peace and quiet and I am a exceeds expectations performer at AT&T.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Regional Vice President

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Vice President in Chicago, IL
    Former Employee - Regional Vice President in Chicago, IL

    I worked at AT&T full-time (more than 10 years)

    Pros

    Good benefits. A lot of interesting issues to work on.

    Cons

    Management is very top down. Little career development or career opportunities unless you are willing to move.

    Advice to ManagementAdvice

    Spend more time motivating and including your team rather than being yes men to upper management.

    No opinion of CEO

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