AT&T Reviews

Current Employee – been working at AT&T full-time for more than 7 years

Pros – -Base Pay is above average, and you will be able to control anything after that with commission
-Large and powerful company that isn't going anywhere
-Get to play and learn the latest Mobile Devices on a daily basis
-If you loved things fast paced, there's rarely a slow moment
-Sales software is easy to use, though slow.
-Training is great. If you know nothing about phones or services you'll be up and running afterwards.
-Over 3000 locations so if you ever have a life event and have to move there's going to be a nearby location in most places.
-A great places to develop a sales process and interact with people.
-Keep your nose clean, show up on time, and try. There's 90% of your job.
-Bargained benefits are pretty good, had no complaints. Non-bargained on the other hand

Cons – -Constantly changing goals and company focus. Customer service is supposed to be a focus, but how that's measured is changed every few months.
-Commission tops out, and if you're highly motivated you can get it done way before months end.
-Quid pro quo situations are the norm i.e. If you sell X amount of iPads You can use this phone, or I can get you an interview for another position.
-You are only as good as you were last month. A career of amazing sales is soon eclipsed if you had a vacation the previous month. You can literally go from a clean record to fired in less than 8 weeks if a manager really wants you gone.
-Highly political in larger cities and markets. You will have to schmooze and impress Manager level and higher for quite a long time until you're promoted.
-There are over 50+ devices, 5 different sets of rate plans, Company policies, federal policies, and customer service rules that you have to consistently think about. You make a mistake, a manager will remind you with an uncomfortable meeting. A customer will remind you by yelling at you.
-At the end of the day it is about your numbers and your behaviors.
-High learning curve for new hires in retail. Customer Expectations can be unreasonable and unattainable
-Retail channel is viewed by some senior manager's as liability by the company overall
-Unless you are located near a regional or market leadership area, and have a degree, don't expect to leave Retail. Ever.
-You will be home by 9:30pm in most places. You will be working holidays and weekends. Major holidays like Christmas have blackout periods were you can't request time off. That enforcement varies by location

Advice to Senior Management – Sell. Come to a store and sell for a month be an Retail Sales Consultant. Feel the wear and tear of standing for 40 hours a week, your knees and hips ache because you're expected to stand on the sales floor and not where the OSHA mandated floor mats are. Have a great interaction with a customer torn apart by a manager or assistant manager minutes later because an iPad or another flavor of the week wasn't mentioned. See what issues your customers are really dealing with and the multiple steps it takes to get even the simplest thing done on the front line. (8-10 screens to change a sim card comes to mind) Reports are only a small view of the reality. Experience it. Feel the grind. Spend 3 hours fixing an issue you didn't even cause, and lose out on sales, then have get a conversation a by retail manager the next day on why you'd didn't meet your minimum goals for that day.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at AT&T full-time for more than 3 years

Pros – very stable and good people to work with

Cons – there is a lot of bureaucracy

Advice to Senior Management – pretty good

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at AT&T as a contractor for less than a year

Pros – smart people there
separate offices for researchers there

Cons – low salaries
too hot in summary

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at AT&T full-time for more than a year

Pros – Good benefits
Great commission
Union Based system

Cons – HARD to move up, but possibly
"Good ol Boys club"
Constant change
Focus on too many products with extreme Quotas

Advice to Senior Management – Narrow your product line
Stick to your words!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at AT&T full-time for less than a year

Pros – For Outside Plant Technician or Splicer it's a great Job and great pay. Usually working outdoors, Good retirement. Paid 95% of health benefits if you go with Kaiser

Cons – The Premises Technician position is a in home service that pays way less than a linemen or splicer and you can be terminated without warning for anything within 1 year.

Advice to Senior Management – Bring the Premises position up to par with similar positions. Like maybe I/R tech

Yes, I would recommend this company to a friend

Current Employee – been working at AT&T full-time for more than 7 years

Pros – Pay. Good discount, fun coworks.

Cons – Retail hours. Rediculous expectations of what we should sell. Reps have little or no say in how their job is done. Selling on iPads with Opus Mobile? Hello slows us down... Makes customers wait longer. There went my WTR score , makes the sellers look bad because the question was about att service. No chance to move from a level 0 rep, to a 1B job in corporate. Unless you're friends with someone. Want to be an assistant store manager? Have 6+ months straight of great numbers in the flavor of the week products, and show them you can drink the Koolaid.

Advice to Senior Management – Switch us back to pcs to sell on, we're faster and more efficient, (customers like that )
Stop having us focus in selling 10 things, oh and now digital life, we didn't have enough to sell already. Stop paying us less each year when we sell more and more. Look what happened to Circuit City when their good people left...

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at AT&T full-time for more than 10 years

Pros – AT&T offers internal management training and opportunities to learn new parts of the business. Funding for external training is harder to come by. Many IT jobs were moved over seas with varing degrees of success.

Cons – It used to be that you could get salary increases as you moved from position to position, but that does not happen much now.

Advice to Senior Management – See above note.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at AT&T full-time for more than a year

Pros – - Leading a team of different individuals
- Does feel like having your own business at times
- Meeting different type of people every day
- Get to know about the latest and greatest in technology

Cons – - A LOT of responsibilities
- VERY numbers driven
- Upper management doesn't really give you direction
- If you're not located in one of the 5 boros, it's very hard for you to get noticed
- Reps being part of a union, makes it hard to run store how you want to
- Slim chance of a life after work

Advice to Senior Management – Don't forget these are PEOPLE who work hard to do what needs to be done. Just because numbers don't show it, doesn't mean the job isn't being executed like it should. Every store, every market and every district is VERY different.

Yes, I would recommend this company to a friend

Current Employee – been working at AT&T full-time for more than 3 years

Pros – Additional pay via OT and out of tour pay

Cons – nit picking from management over the silliest things

Advice to Senior Management – none

No, I would not recommend this company to a friend

Current Employee – been working at AT&T

Pros – Good job stability and challenging environment

Cons – Health care options are bad
IT lacks innovation and is a factory driven

Advice to Senior Management – Not a place that will attract talent.

No, I would not recommend this company to a friend