AT&T

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AT&T Reviews

Updated October 19, 2014
Updated October 19, 2014
5,838 Reviews
3.3
5,838 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
2,715 Ratings

Review Highlights

Pros
  • The pay and benefits are pretty impressive for the amount of work that's required (in 294 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 152 reviews)


Cons
  • Work-life balance is the biggest struggle because of the long retail hours (in 251 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 281 reviews)

More Highlights

1,499 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Long history, lots of changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Operations Manager in Houston, TX
    Current Employee - Network Operations Manager in Houston, TX

    I have been working at AT&T full-time (more than 10 years)

    Pros

    Strength of the company is from the old Southwestern Bell roots, not from the legacy AT&T company, which was bought by SBC in 2005. SBC took the AT&T name, but the management team was from SBC.
    Lots of opportunities for development if you are in the right city.
    Innovative company which has survived throughout the turbulence of the telecom industry.
    Very talented people working on new technology.
    Good (but not great) pay and benefits.

    Cons

    If you are not mobile, you won't advance, regardless of how good your skills are.
    Many of the people who came over when SBC bought AT&T still have the legacy AT&T mindset of "budget cutting is the only way to be profitable."
    Assignments in the older (wireline) side of the business are dead end jobs, but getting out of those jobs into other assignments is tough.
    Outside technical and customer-facing jobs are high pressure, poorly paid, and typically dead-end.

    Advice to ManagementAdvice

    Use your own technology to get the best workers, regardless of physical location.
    Be more honest about future plans and don't limit opportunities for people who want to move into other parts of the business.
    Don't try to achieve profitability by short-changing employees. They will leave, whether voluntarily or involuntarily, and will cause damage to the brand in the process.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 3 people found this helpful  

    Overall Good Company - I've enjoyed my 30+ years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - PMTS in Atlanta, GA
    Current Employee - PMTS in Atlanta, GA

    I have been working at AT&T full-time (more than 10 years)

    Pros

    Pay is decent. Work is challenging if not outright FUN. As a lab, new tech is being actively analyzed.

    Cons

    The company has a heavily political atmosphere. It's not necessarily what you know but who you know. To much brown-nosing.
    We have too few technically proficient workers and way too many "lets call a meeting" project managers. A lot of wasted time.
    Legacy SBC employees get paid more than legacy BellSouth employees. Don't ask me how I know. I know, people talk.

    Advice to ManagementAdvice

    Quit outsourcing. Quit paying new hires the same (or more) than high rated long time employees. The pay plan obviously needs to be revised. How can a new employee I trained be hired at a higher rate than me?

    Create a more vibrant technical career ladder. Today we have but a paper shell of one.

    Quit the turmoil. Who in their right mind starts up capital spending in march and shuts it down in june?

    You need to bring back proprietorship in the company. Most new hires see this as only a temp job. They know you are screwing the long time employees with stagnant wages. Who would want to buy into this?

    Recommends
    Neutral Outlook
    Disapproves of CEO
  3.  

    Easy to make a lot of money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Consultant in Brea, CA
    Current Employee - Retail Sales Consultant in Brea, CA

    I have been working at AT&T full-time (more than an year)

    Pros

    At&t is always looking to promote from within. They give everyone a chance at being developed into a leader or a better sales person, which ever area you want to grow in. The money is ridiculous, you can make so much money with this company and its so easy.

    Cons

    Customers. They have a tendency to blow things out of proportion. this job is a 9 hour day 5 days week and can be stressful. its easy to hit your numbers if you have basic sales experience, but it can be draining.

    Advice to ManagementAdvice

    always be on the same page with all management in the store.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Great benefits and job security.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Contract/Sourcing Specialist in Austin, TX
    Current Employee - Senior Contract/Sourcing Specialist in Austin, TX

    I have been working at AT&T full-time (more than 8 years)

    Pros

    AT&T is the biggest communication company and is the leader in technology.

    Cons

    Company is so big that departments have a hard time talking to each other.

    Advice to ManagementAdvice

    Take care of the team so that the mission takes care of itself

    Approves of CEO
  6.  

    If you can sell

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Grayson, KY
    Former Employee - Customer Service Representative in Grayson, KY

    I worked at AT&T full-time (less than an year)

    Pros

    Not hard work, great if you love talking to people, desk job, office environment, good pay

    Cons

    Not good if you can't sell to people, you can get tired of sitting, they demand to much of you sells wise

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Good company, great benefits, co workers questionable.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative in Baton Rouge, LA
    Former Employee - Technical Support Representative in Baton Rouge, LA

    I worked at AT&T full-time (more than an year)

    Pros

    Great benefits they had a gym and great discounts. great training the trainers were very nice, knowledgeable and approachable. Pay was decent as well.

    Cons

    Hours are sometimes super late at night. Always in the phone. Some of the co workers I had in training were very un professional and rude.

    Advice to ManagementAdvice

    Watch out for these bad seeds they kill moral.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    GOOD

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Consultant in New York, NY
    Current Employee - Retail Sales Consultant in New York, NY

    I have been working at AT&T full-time (more than an year)

    Pros

    Health, union and work benefits

    Cons

    Hours could be a little challenging in regard to work-life balance

    Advice to ManagementAdvice

    All Politic

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Great pay great job and benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Retail Sales Consultant in Amarillo, TX
    Current Employee - AT&T Retail Sales Consultant in Amarillo, TX

    I have been working at AT&T full-time (more than 3 years)

    Pros

    The pay is great, promotion is not to hard takes a bit of time I.e. 1-2 years, unionized and very close relationship

    Cons

    Its a sales environment so numbers are a big thing write ups can be thrown around to threaten employees to hit numbers sometimes I feel like I can just be replaced if I don't perform

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    It wasrewarding.

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Engineer
    Former Employee - Network Engineer

    I worked at AT&T as a contractor (more than 3 years)

    Pros

    Got a chance to learn many tools.

    Cons

    Too many levels of management .

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T

    Pros

    Location is good, close to town

    Cons

    sometimes difficult to get promoted

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