AT&T

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  www.att.com

AT&T Reviews

Updated December 23, 2014
Updated December 23, 2014
6,250 Reviews
3.3
6,250 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
2,925 Ratings

Review Highlights

Pros
  • The pay and benefits are pretty impressive for the amount of work that's required (in 316 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 163 reviews)


Cons
  • However what they don't advertise is the absolutely horrendous work/life balance (in 275 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 294 reviews)

More Highlights

859 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 38 people found this helpful  

    Awesome! Very positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Retail Sales Consultant
    Current Employee - AT&T Retail Sales Consultant

    I have been working at AT&T full-time (less than an year)

    Pros

    1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line.

    Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them.

    Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

    Cons

    The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well.

    Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

    Advice to ManagementAdvice

    Let your team members know you appreciate their hard work and dedication and with out them, they wouldn't have customers.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 5 people found this helpful  

    Changing the environment of cellular companies.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T full-time (more than an year)

    Pros

    Very cutting edge corporation with a renewed focus on customer satisfaction. I was a former disgruntled customer who found that the changes and new direction are beyond refreshing.

    Cons

    A great deal of people taking surveys are unaware of the impact of a "middle score" on an individual. While they believe it will change the big corporation to their advantage, all it really does is hurt the last person who actually helped them.

    Advice to ManagementAdvice

    Place a little less power on the surveys of the so-called customer. It creates a disadvantage to the employee who really cares and handles the issues.

    Recommends
    Positive Outlook
  3. 1 person found this helpful  

    Working for and growing with this company has been a delightful and rewarding experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T full-time (more than an year)

    Pros

    Career opportunities here are plentiful. I began my career with AT&T as a field technician. My specific duties are to install and repair Uverse. I quickly realized that the opportunity to move up within the company is always present. To have a career with AT&T speaks volumes. I wouldn't give it up for the world!

    Cons

    The challenges, however, are what comes with being an employee of the company. Customer service is an absolute "must-come-first" requirement of our company. We have to remember... the customer does not understand the nature of the business of communications, but know that it is essential for living. The challenge is to be able to keep the customer satisfied, no matter if they are right or wrong about certain situations. It is our challenge as communications professionals to keep them satisfied. It starts with listening to the customer. Only then will we know how to resolve any issue they may have.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Great employees and pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    Ability to always increase your monthly paycheck through commission. Great training schedule, flexible hours.

    Cons

    Quotas can sometimes seem high but they are definitely always attainable.

    Advice to ManagementAdvice

    Keep doing what your doing!

    Recommends
    Positive Outlook
  6.  

    Great experience working with AT&T from the multiple sales roles I have had. Nothing bad to say about the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Area Manager in San Francisco, CA
    Current Employee - Area Manager in San Francisco, CA

    I have been working at AT&T

    Pros

    Opportunity for advancement, benefits, workplace environment, job skills, promotions, etc..

    Cons

    Big business communication can be deluded and hard to get help at times to improve business with all the promotions and products always changing.

    Advice to ManagementAdvice

    Make sure we are perfecting and developing leaders and not managers/employees.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Java Developer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T

    Pros

    Good work and growth. Nice flexible timings. Learnt a lot from the company.

    Cons

    did not find anything bad.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Compensation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    Compensation bonuses salary for the area is one of the top highest paid

    Cons

    Schedule hours are randomly selected ranked on seniority

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great experience nice environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Manager in Atlanta, GA
    Former Employee - Program Manager in Atlanta, GA

    I worked at AT&T

    Pros

    Ability to work remote--providing a better work - life balance.

    Cons

    I had no challenges with working at AT&T

    Advice to ManagementAdvice

    Keep up the good work!!!

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    great job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    way to make great money and grow

    Cons

    none at the current moment

    Recommends
    Positive Outlook
  11.  

    Great job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    Great pay, nice people, wonderful leadership

    Cons

    Long hours, but that is just retail anywhere

    Advice to ManagementAdvice

    Thank you for what you do for us

    Recommends
    Positive Outlook
    Approves of CEO

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