AT&T Reviews

Updated July 30, 2015
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5.0
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
716 Ratings

Pros
  • Good (but not great) pay and benefits (in 316 reviews)

  • Good work life balance (varies by specific department) (in 163 reviews)

Cons
  • They also make it nearly impossible to have a good work/life balance (in 275 reviews)

  • Upper management will pull the layoff trigger at any given moment (in 294 reviews)

More Pros and Cons

1,217 Employee Reviews

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  1. Featured Review

    Helpful (153)

    Awesome! Very positive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Retail Sales Consultant
    Current Employee - AT&T Retail Sales Consultant

    I have been working at AT&T full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

    Cons

    The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

    Advice to Management

    Let your team members know you appreciate their hard work and dedication and with out them, they wouldn't have customers.

    AT&T Response

    Apr 8, 2015 – Talent Operations Manager

    We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your ... More


  2. Great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Retail Sales Consultant in Willow Grove, PA
    Current Employee - AT&T Retail Sales Consultant in Willow Grove, PA

    I have been working at AT&T full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great benefits free phone and tuition reimbursement a lot of friendly coworkers and great people that work there. A lot of advancement for growth if you know the right people.

    Cons

    Long hours and sometimes you can get aggressive customers that don't always respect that it is a business setting and not a McDonald's or Burger King type of environment. There are not a lot of females in leaderships

    Advice to Management

    Stay on top of reps but give people the space to sell


  3. Telecommunications Technician

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Communications Technician in San Diego, CA
    Former Employee - Communications Technician in San Diego, CA

    I worked at AT&T full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent pay and benefits, great upgrade and transfer process, training is very good. It is a union job. If you have a good manager, you should be very happy working there.

    Cons

    Will have to work weekends and holidays. If you have a poor manager, you will have to wait a year or two before they are replaced. It is a union job, so poor performers are tolerated and paid the same as good ones.

    Advice to Management

    Seek employee feedback and work to make their job challenges easier.


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  5. Awesome

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Leveraged Sales Representative in Springfield, MO
    Current Employee - Leveraged Sales Representative in Springfield, MO

    I have been working at AT&T full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazing job, wonderfull pay!

    Cons

    I would say the only thing that you wouldn't like is the hours. Lots of paid over time is not always an option

    Advice to Management

    When you get good sales it would be nice to win an extra break off the phone


  6. Project Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Freelancer - Anonymous Freelancer in Paramus, NJ
    Former Freelancer - Anonymous Freelancer in Paramus, NJ

    I worked at AT&T (More than 5 years)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    First to launch the iPhone. Deep pockets.

    Cons

    A lot of bureaucracy. A lot of egos. Tight margins. Very competitive industry.

    Advice to Management

    Relax a bit. Take it easy.


  7. Great place to work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Strong salary, Exciting work, Engaged leadership

    Cons

    No major concerns with company


  8. Helpful (1)

    show up and do the job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Houston, TX
    Current Employee - U-Verse Premises Technician in Houston, TX

    I have been working at AT&T full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Show up follow proper procedure go home be safe and get a pay check

    Cons

    If you are not self driven you will not succeed as a tech at AT&T... this an unsupervised position 95% of the time .. self control and organization skills are a plus

    Advice to Management

    I have no advice for management .. as a tech I have my own job and safety to concern myself with !!!!!


  9. Excellent strong company, just not customer service oriented

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Small Business Solutions Specialist in Lithia Springs, GA
    Former Employee - Small Business Solutions Specialist in Lithia Springs, GA

    I worked at AT&T full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Awesome benefitts, Excellent 401K, Top training classes

    Cons

    Company is only interested in selling more products, instead of fixing the customer's issues, & you are held responsbile for it.

    Advice to Management

    It would be nice to actually not care about making just making the numbers! CSR's are people too!


  10. Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    great pay and training. awesome benefits

    Cons

    work life balance. irate customers


  11. Wire Tech

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Ocean Springs, MS
    Current Employee - Anonymous Employee in Ocean Springs, MS

    I have been working at AT&T full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Benefits. Guaranteed full time work. Competitive pay.

    Cons

    Lots of over time. Lots of weekends work. Little time for family.

    Advice to Management

    Many opportunists to advance to management.



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