AT&T

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AT&T Reviews

Updated August 22, 2014
Updated August 22, 2014
5,555 Reviews

3.3
5,555 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
2,572 Ratings

Review Highlights

Pros
  • The pay and benefits are pretty good for a job you can walk into from high school (in 268 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 140 reviews)


Cons
  • Work-life balance is the biggest struggle because of the long retail hours (in 212 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 254 reviews)

More Highlights

736 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Premesis Technician  in  Brecksville, OH
    Current Employee - Premesis Technician in Brecksville, OH

    Pros

    Great starting pay, great benefits, nice raises. If you want to work a lot, you can. If you don't, it's not always a necessity. Paid vacation time

    Cons

    There is some long days. Unrealistic expectations.

    Advice to ManagementAdvice

    Don't look at every employee as compared to everyone else. Each person had their own pros and cons.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    A wonderful place to work

    • Comp & Benefits
    • Career Opportunities
    Former Employee - U-Verse Premises Technician
    Former Employee - U-Verse Premises Technician

    Pros

    Great pay, great management, enjoyable job, independent, relaxing, supportive, great union

    Cons

    There's not much I can think of. They're kind of nitpicky about certain things and they change rules a lot but if it helps it helps.

    Recommends
    Positive Outlook
  3.  

    Best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Principal Systems Project Manager  in  Atlanta, GA
    Current Employee - Principal Systems Project Manager in Atlanta, GA

    Pros

    Big ecosystem and lot of oppurtunities to grow

    Cons

    mergers and acquisitions are quite common and be cognitive of the vision

    Advice to ManagementAdvice

    none

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Always great customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Bakersfield, CA
    Current Employee - Anonymous Employee in Bakersfield, CA

    Pros

    They have great benefits and the compensation plans are very rewarding. Training is superior as well as the support.

    Cons

    Processes and procedures need to be stream lined.

    Advice to ManagementAdvice

    They are great.

    Recommends
    Approves of CEO
  6.  

    Unlimited opportunities, if open and willing to accept new challenges.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    AT&T, at its core, is full of hard working, committed individuals, who take care of each other and the company.

    Cons

    The company is very Dallas-centric.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Great Work Atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collections Representative  in  Houston, TX
    Former Employee - Collections Representative in Houston, TX

    Pros

    great benefits, great people to work with

    Cons

    long hours, not a lot of manager help

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Retail sales consultant(friendly expert)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Consultant  in  Maumelle, AR
    Current Employee - Retail Sales Consultant in Maumelle, AR

    Pros

    Great money, you get to talk to people for a living, lots of fun, and constantly changing so you won't get bored

    Cons

    You work retail hours, so you work every Christmas Eve and Black Friday and most Sundays until you get seniority

    Advice to ManagementAdvice

    Encourage us to order more Bluetooth headsets so we can master them better

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Best job I have ever had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - National Account Executive  in  Indianapolis, IN
    Current Employee - National Account Executive in Indianapolis, IN

    Pros

    I was an RSC in a retail location for 6 years and loved the money but was getting burned out and needed a change. I you work hard and perform and play a few political games your managers will help get you promoted. I am now an account manager for our national retail accounts like best buy walmart radio shack..ect. I have an amazing team of dedicated coworkers and an awesome boss. I have a very flexible schedule and now I enjoy more time with family and friends.

    Cons

    The only thing about this job that I would say is a con is your always on call, phone has to be answered no matter what. Although this is rare I have had to leave dinner, church social functions to take a call and fix issues. Its part of the job.

    Advice to ManagementAdvice

    Better training on internal systems

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    Pros

    They have great benefits, great pay (very competitive for the industry), lots of career development and growth.

    Cons

    This is a great company to work for... The only down side is that it can take 5 or more years to get any kind of tenure it get the shift that you want or the vacation you want.

    Advice to ManagementAdvice

    Consider incentivized time off policies and shift bid policies.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great Company - Leader in Telecommunications

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Outstanding 2020 plan. Investing heavily in its mobile infrastructure and roadmap of where technology is going. Employees are being provided development plans aligned to the 2020 plan. Excellent customer relationships in the federal marketplace. AT&T is also very interested in both customer as well as employee satisfaction. Overall, a great company to work for and that includes excellent job security for those that want to help the company succeed for the duration.

    Cons

    Need to focus on employee development plans and more options for career advancement. This is not uncommon in today's industry but if you are looking for an area for improvement--this would be a key area of interest to many employees.

    Recommends
    Positive Outlook
    Approves of CEO

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