AT&T Reviews

Updated July 3, 2015
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3.4
Rating Trends
Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
2,230 Ratings

Pros
  • Good (but not great) pay and benefits (in 316 reviews)

  • Good work life balance (varies by specific department) (in 163 reviews)

Cons
  • They also make it nearly impossible to have a good work/life balance (in 275 reviews)

  • Upper management will pull the layoff trigger at any given moment (in 294 reviews)

More Pros and Cons

4,658 Employee Reviews

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  1. Featured Review

    Helpful (141)

    Awesome! Very positive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Retail Sales Consultant
    Current Employee - AT&T Retail Sales Consultant

    I have been working at AT&T full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line.

    Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them.

    Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

    Cons

    The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well.

    Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

    Advice to Management

    Let your team members know you appreciate their hard work and dedication and with out them, they wouldn't have customers.

    AT&T Response

    Apr 8, 2015Talent Operations Manager

    We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your ... More


  2. Tech

    Current Employee - Uverse Technician
    Current Employee - Uverse Technician

    I have been working at AT&T full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Overtime, union, seniority status, great insurance

    Cons

    Work six days a week most weeks.


  3. customer service representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T full-time

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    co workers make it worth coming to work

    Cons

    It's called customer service but it is far from it. It is a sales job. Very high pressure job, constantly being monitored. your work is never good enough. When you attain 1 objective they increase it. Sales objectives are not given sometimes until mid month, & then they are sometimes increased by the end of the month.

    Advice to Management

    listen to your employees. I know as a corporation it's all about the revenue, but occasionally let us help the customer & give them good service!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Retail sales consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good benefits, your commission depends on your skill.

    Cons

    Ridiculous (robot like) management system, childish work environment.


  6. Retail sales consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good hourly pay plus fun environment

    Cons

    Bad Management.. Hard to get promoted now


  7. Mobility Trunking abd Transport

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - MTTC RNOC Tech in Cockrell Hill, TX
    Current Employee - MTTC RNOC Tech in Cockrell Hill, TX

    I have been working at AT&T

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Once topped out at pay scale, its pretty decent pay very nearly approaching proper compensation for the kind of work being done.

    Cons

    Using MSOCK to gauge worker productivity is useless. Everyone knows how to game the system. The hostile work environment wasn't enough for them, now they have something called idesktop which is a keystroke monitor. If you want to go to the bathroom, you have to punch in a "walkaway code" on your desk phone. WTF? I feel like they believe we're incarcerated in a penitentiary.

    Advice to Management

    You people are MORONS. Listen to your performers. They know the job. You're glorified pencil whippers and if you could buy a clue, you couldn't find your wallets if it was duct taped to your foreheads.


  8. Helpful (1)

    Get paid to be treated like crap.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good Pay and Benefits. Discount on products.

    Cons

    Bad company culture, especially in the UVerse department.

    Advice to Management

    Treat employees like human beings.


  9. This Company Really Does Rethink Possible

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wire Technician in Columbus, GA
    Current Employee - Wire Technician in Columbus, GA

    I have been working at AT&T full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The company really does take care of their employees from training, salaries and support. Being a part of a cutting edge global company that remains local in its practices is rewarding.

    Cons

    The concentration on metrics and formulas to measure production and performance of its employees instead of measuring each based on delivedry and quality of service creates a adversarial culture where no matter how well you perform, you are always on or near thin ice. This limits employee performance to being good enough to stay safe job wise.

    Advice to Management

    Use the metrics and formulas as one tool to gauge employee performance instead of a weapon that creates high turnover. Employees are much more talented and diverse in their strengths than what the metrics assume.


  10. Helpful (1)

    Overall AT&T is a great company to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Mobile, AL
    Current Employee - Assistant Store Manager in Mobile, AL

    I have been working at AT&T

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Job security
    Great benefits (medical, retirement, discounts on service etc)
    Generous PTO amounts

    Cons

    High stress
    Micromanaged
    Constant change in priorities
    Not the best work/life balance (but it is retail)

    Advice to Management

    Have a better checks and balance system in place to keep your ARSM and DOS in line with the priorities of head quarters/regional leadership.


  11. Looking forward to what I believe might be a good start!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Lakewood, CO
    Current Employee - Retail Sales Consultant in Lakewood, CO

    I have been working at AT&T full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Just got hired!! Looking forward to start training!! Benefits look great!!

    Cons

    Hiring process was a little intense. But I'm happy to know they are very through.



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