AT&T

  www.att.com
  www.att.com

AT&T Reviews

Updated December 17, 2014
Updated December 17, 2014
6,225 Reviews
3.3
6,225 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
2,912 Ratings

Review Highlights

Pros
  • The pay and benefits are pretty impressive for the amount of work that's required (in 316 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 163 reviews)


Cons
  • However what they don't advertise is the absolutely horrendous work/life balance (in 275 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 294 reviews)

More Highlights

1,139 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Sad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Mobility RSC in Pottstown, PA
    Current Employee - AT&T Mobility RSC in Pottstown, PA

    I have been working at AT&T (more than 3 years)

    Pros

    Decent pay without degree.
    Guaranteed 40 hours

    Cons

    Company does not care about personal life.
    Hours are terrible
    Commission is horrible
    Micromanagement
    Pushing products no one wants like their security system
    Hours are long
    Company is all about numbers
    If your numbers aren't super amazing you wnot get a promotion

    Advice to ManagementAdvice

    Start caring about your employees more.
    Stop trying to have us force products down customers throats that they clearly don't want.
    Don't base promotions on numbers, just because you sell doesn't mean you would be a good leader.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Lacking any real direction...

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - D2D Sales in East Spartanburg, SC
    Current Employee - D2D Sales in East Spartanburg, SC

    I have been working at AT&T full-time (less than an year)

    Pros

    Lots of cool technology...

    Half price services...

    Cons

    Will work a lot of poor credit, low income areas... Not to prejudge but people in these areas lack the credit requirements to qualify for AT&T service...

    Pay stucture is impossible to understand...

    Any commissions you do earn will not be paid for 60 days...

    Advice to ManagementAdvice

    Invest in a real training program...

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    AT&T

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Communication Specialist in Detroit, MI
    Former Employee - Communication Specialist in Detroit, MI

    I worked at AT&T full-time (more than 8 years)

    Pros

    When I was hired at 2001 it was a great place to work for when it was called Detroit bell. Great benefits with great pay.

    Cons

    No promotion potential, no training, leadership does not appreciate employees, pay raises are few and far between and when you are lucky enough to get a raise it amounts to about 1% at best.

    Doesn't Recommend
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Great industry, unqualified and incompetent local leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T full-time (more than 5 years)

    Pros

    Love the wireless industry and all that goes along with it. The future is all about wireless technology, and that is very rewarding to learn about and sell.

    Cons

    The biggest negative about AT&T is the lack of real leadership at the local market level. The company has allowed a lot of nepotism to creep in and that has allowed some individuals to assume leadership roles that they have no business being in. Specifically the company owned retail channel has some very incompetent and ineffective leadership. I decided to fire my manger in 2011 and leave in my seventh year of employment.

    Advice to ManagementAdvice

    Sales Management team needs to completely change their condescending approach to their direct reports, as this is a sign that you lack the knowledge and the leadership skills to lead by example.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Support and billing makes selling tough

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T

    Pros

    Big name and limited competition

    Cons

    Billing issues for commercial accounts was always a problem that customers gave as a reason they would not consider returning to AT&T; also, when I lined up meetings with medium sized accounts and asked sales support managers to attend, they NEVER would attend, but they wanted more meetings set up to get more business.

  7.  

    Lots of Red Tape

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Emerging Technologies
    Former Employee - Emerging Technologies

    I worked at AT&T as an intern (less than an year)

    Pros

    Lots of benefits
    Fantastic work life balance
    Great training.

    This is a fantastic company for when you're middle aged. There's fairly light work and great room for family life.

    Cons

    This is not a place to work when you are young and want to learn. The work is very stagnant and you often feel that you are wasting time instead of learning as much as possible

    There's also a hiring freeze in California

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    the needs of the business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Retail Sales Consultant in San Antonio, TX
    Current Employee - AT&T Retail Sales Consultant in San Antonio, TX

    I have been working at AT&T full-time (more than an year)

    Pros

    Great competitive pay and benefits with union perks

    Cons

    Management could care less about you.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    It was an ok experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Charlotte, NC
    Current Employee - Anonymous Employee in Charlotte, NC

    I have been working at AT&T full-time (more than an year)

    Pros

    Great work-life balance, Time-off is reasonable. The training and upper level management are really receptive to feedback. Overall OK experience.

    Cons

    Possibility of making money not as high as they lead you to believe during interview process. Management at some locations irresponsible and then when numbers don't produce for location they blame store personnel.

    Advice to ManagementAdvice

    Managers should be more involved in store day to day activities rather than being in office.

    Doesn't Recommend
    Approves of CEO
  10.  

    Stepping Stone Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T (more than an year)

    Pros

    Getting to work great leads and earn a good salary

    Cons

    Daily early morning and end of the day meetings were time wasters for an outside staff. Too much micro management that were more worried about cliche's than running a powerful organization.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Slow business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    Friendly staff to work with. Upper management requires unrealistic sales quotas. Bonus orogrom us good if you can manage to make your numbers

    Cons

    Unobtainable bonuses in slow business areas. Prices are to high for sales people to sale. To manyvtraining hours on the computer

    Advice to ManagementAdvice

    Ask for real world numbers

    Recommends
    Neutral Outlook
    Approves of CEO

Work at AT&T? Share Your Experiences

AT&T

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.