AT&T Reviews

Updated April 27, 2015
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1,275 Employee Reviews

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  1. Huge company, minimal perks, behind the times.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Area Manager in San Ramon, CA
    Current Employee - Area Manager in San Ramon, CA

    I have been working at AT&T full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Working for AT&T means working for a large stable company with average benefits and good job stability. Leadership in the top ranks of the company is smart and dynamic. Decent work life balance. Minimal opportunity for advancement outside of the Dallas and Atlanta hubs. This company is all about putting in your time and tenure before advancement.

    Cons

    The culture at AT&T is militaristic and hierarchical. The pay is average to poor, especially if you live in a higher cost of living state like California. The company claims to be a leader in innovation but change is painfully slow and navigating internal processes can drive you crazy. Leadership on a local level is uneducated and old-school. AT&T spends a lot of money on internal marketing campaigns but the execution down to the average employee is poor.

    Advice to Management

    Become a more nimble organization and management team. Embrace the younger generation.

  2. Decent company overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The company do promote from within up to a certain level

    Cons

    If you build your career organically within the company, the salary is below the average and the only way to fix it is to leave the company and get rehired at the corrected salary

  3. Helpful (1)

    Premises Technicians are treated like disposable nappy wipes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Premesis Technician in Royal Oak, MI
    Former Employee - Premesis Technician in Royal Oak, MI

    I worked at AT&T full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Good pay for those without a college degree. This is a hugely important detail. If you've got your bachelor's then look elsewhere. Fresh out of high school and willing to withstand abuses from management for around $15/hour, then have at it. All the overtime you can stand, mandatory. I was on 12 hour days without choice for 8 months. Forget family and friends.

    Cons

    Relentlessly inadequate numbers game that is so out of touch with what technician's actually do that even managers are forced to cook the books to make ends meet. Four (4) of my direct superiors were let go for modifying statistics in hopes of keeping their job. Prem techs are treated without even a modicum of respect. Just look at the turn-around and you'll see for yourself. Two out of the twelve that hired in with me remained after only eight months on the job. I could go on, but google "prem tech" and you'll start to see a quick trend online toward exposing the asinine and borderline abusive business practices of this once great telecom company.

    Advice to Management

    The change requires better communication between upper management and premises technicians who are actually in the field. If just a few top technicians were selected and given a voice, the company higher ups would have an opportunity to make some much needed changes and actually KEEP employees. Also, prem techs need to be in the core contract and receive a fraction of what they ought to receive in terms of pay, benefits and general respect. The game AT&T is playing is to try and create a zombified workforce of brutally overworked and underpaid technicians who are dispensable and stay with the job merely out of economic necessity, taking advantage of labor instead of appreciating it and compensating it correctly. It's not good business and it's not sustainable.

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  5. Can't be trusted...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relay Associate in Augusta, GA
    Former Employee - Relay Associate in Augusta, GA

    I worked at AT&T full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Benefits, overtime, paid breaks, scheduling flexibility....

    Cons

    Poor business tactics, short lunch breaks, treacherous managers...

  6. Work harder for less and less compensation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Fun environment with cool stuff to sell.

    Cons

    Management is horrible and typically only gets to their position because they have kissed a lot of butt to get there. The "best guy for the job" is typically not the case. Commission structure changes drastically fairly often always with the same result. Do more and get paid less. Also there is no work life balance.

  7. Retail sales consultant.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Consultant
    Current Employee - Retail Sales Consultant

    I have been working at AT&T full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    If you have a cell phone and uverse account, you literally get a company discount of half off the service cost. If you have the digital life automated alarm system, you get 25% off the service cost.

    Cons

    It used to be awesome, with the $4-$5k commission checks without even breaking a sweat. Now, they have capped the commission and you'll be lucky if you can get a $2k commission check. I hate the fact that when you start off at the retail locations and want to go into corporate affairs, they force you into first becoming an assistant manager first and becoming an assistant manager is based more on the people you 'know' than actually being very good on the job.

    Advice to Management

    Promote the long term retail sales consultants faster, especially those who have gone to school to get degrees and stop posting jobs on the online site when you already have certain jobs reserved for certain people and have no intention of hiring. Stop favoring certain employees over others.

  8. It's a great company for large scale project work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Large telco/connectivity company that is transformed by software

    Cons

    Dallas based headquarters which is not suitable for future opportunities

    Advice to Management

    Cost containment is hindering its ability to innovate

  9. Change is not always good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Salary is on par with industry.

    Cons

    They seem to be going through a transition that includes getting rid of a vast majority of their intellectual assets by getting rid of their oldest, most experienced employees. Can't really imagine how this will ultimately benefit the company.

  10. The good and the bad and the ugly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Retail Sales Consultant in Dallas, TX
    Current Employee - AT&T Retail Sales Consultant in Dallas, TX

    I have been working at AT&T full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great group of people, they do hire some of the best people. Customer base is not as bad as it is with other telecomm. Union work for Sales staff. Great products to offer and sometimes quick to think outside the box.

    Cons

    Salary lower than competitors and seems always to be getting lower. Management gets beat down on and in turn gets beat down on the reps. Sales metrics are never good enough and goal is always to survive so don't be in the lime light or in the shadows... you need to be somewhere in the middle. Benefits not nearly as good as they think they are or compared to competitors.

    Advice to Management

    Create a solid foundation for employees that actually want to stay with you instead of having a revolving door. Motivate through showing how it's done versus saying do this or else mentality. Nobody cares about your Digital Life product, just because some big wig made a mistake and it wasn't a huge success out of the park on something that cost the company millions of dollars. Eat it up and say your sorry or do it right and not the shotty version of what's available now with barely comparable rates.

  11. Challenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retention in Atlanta, GA
    Current Employee - Retention in Atlanta, GA

    I have been working at AT&T

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    A paycheck (what little you are able to get).Lax on dress code due to call center environment. Gym accessible.

    Cons

    Not flexible on scheduling (swaps, call outs, etc).
    Rate of pay was calculated wrong.
    Very poor benefits package.
    Poor company culture.
    No on site HR.
    Missing paychecks.

    Advice to Management

    Learn that outsourcing every aspect of your company benefits no one that works for you. Company should do better with communicating changes. PEOPLE AT THE BOTTOM COUNT.

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