AT&T

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AT&T Reviews

Updated October 24, 2014
Updated October 24, 2014
5,897 Reviews
3.3
5,897 Reviews
Rating Trends

Recommend to a friend
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
2,742 Ratings

Review Highlights

Pros
  • The pay and benefits are pretty impressive for the amount of work that's required (in 298 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 156 reviews)


Cons
  • However what they don't advertise is the absolutely horrendous work/life balance (in 261 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 283 reviews)

More Highlights

1,510 Employee Reviews Back to all reviews

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  1.  

    Great Job, Great Pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Premise Technician
    Former Employee - Premise Technician

    I worked at AT&T full-time (more than an year)

    Pros

    - Good Pay (based on work experience/college degree)
    - Training
    - Career Opportunities
    - Tools and Truck Provided
    - Plenty of work
    - Bargained Position (union)

    Good Pay:
    Of all the telecommunications companies I've interviewed/worked for, I would highly recommend AT&T. I've interviewed with a few other companies and AT&T is one of the few that will pay more due to having a technical degree and previous employment experience (even customer service jobs are considered work experience). I worked in California, and Sundays were paid time and a half. Aside from that, the work is pretty stable considering there will be weeks where you can be expected to work up to 55-60 hours a week.

    Training:
    AT&T doesn't simply throw you out in the field. You go through about 9 weeks of training including a couple of ride along weeks to help you understand and learn the job. This is helpful for those looking to get into the telecom business with little to no experience.

    Career Opportunities:
    For the most part, you must be in your position for 30 months before you can transfer or take on another position. With that being said, I have experienced first hand where a technician was promoted to a manager only after being with the company for one year. AT&T also has an internal site where they list job postings for current employees (you will not see these on att.jobs). Another advantage: AT&T offers classes to increase your education. At my yard, they were going to bring in instructors from a college to teach us a variety of classes that we chose including CCNA, wireless, electronics, and other classes. You must have been with the company for one year to participate in the classes. I quit due to relocation before the classes started.

    Tools and Truck: I believe AT&T is the only company that uses in-house employees. Other than maybe work boots, you do not need any tools or equipment that you need to purchase on your own. In fact, they actually advise against using your own personal tools. In California, they provided work boots; I'm not sure if that's everywhere.

    Plenty of Work: With the exception of union strikes, you do not have to be worried about whether or not you will have work next week or the next month. There's plenty of opportunity for overtime, although this could be a disadvantage to some of you. See my "Cons" later.

    Bargained Employees (Union): AT&T provides some of the best pay for their technicians compared to other telecom companies. What's the reason? Bargained employees. I've been through interviews for some of AT&T's competitors and found that other companies don't pay as well. The reason: they don't use unionized employees. Many other companies use in house employees and contractors which allows a negative customer experience of other providers' customers and also allows them to pay their employees less.

    Cons

    - Hiring Process
    - Working Conditions
    - Potential Strikes
    - Learn on your own (outside of training, in the field)
    - Metrics (performance standards)
    - Work Life Balance

    Hiring Process: If you haven't applied already, you can expect a long process to start. This will include taking a skills assessment test. Upon a passing score, you will be invited to a "Realistic Job Preview" which will also include your 1:1 interview. Besides a drug screen, they do a physical test which will include taking your blood pressure, eyesight, weight, and see if you can lift 75-80 lbs. They start training classes at certain parts of the year.

    Working Conditions: You're working in the cold, heat, sun, rain, or snow. Aside from that, you will be working in crawl spaces and attics. If you absolutely can't stand bugs, bees, wasps, or anything like that, then this job is not for you. After working for 1.5 years on this position, I've only had one spider on me (no bites or stings). You will be moving around a lot including carrying a lot of equipment.

    Potential Strikes: This job is a bargained job (union). Since it is union, there are many advantages, but also a disadvantage. One of these is the potential strikes. I've heard stories where some training classes had started and then on the second week of training, they weren't allowed to go because they were officially on strike.

    Learn on your own: The major thing I want to point out here is that you will encounter some very weird equipment issues on the job where you more than likely won't get much support from coworkers or supervisors. The most help you might get is over the phone explaining, but other than that, you will have to figure it out on your own. I've run into many stressful situations because of it, but you must realize that you need to push on; after you figure the issue out, you will know about it if it comes up.

    Metrics: Realistically, most jobs nowadays have some type of metric standard. This job isn't exempt. You will be expected to meet metrics that you can and can't control. I haven't seen anyone get fired for not meeting their metrics, but you can be suspended. Keep in mind, you do have union representation.

    Work/Life Balance: One of the good things about the job is there is plenty of hours you can work. The bad thing is that sometimes they will force a mandatory overtime schedule up to 60 hours a week. Our location went on one for over 6 months. I made a lot of money, but you can get exhausted.

    Advice to ManagementAdvice

    If you're going to force overtime, increase the rates of vacation time accrued.

    Get rid of the 30 months time in title. You shouldn't lose an employee who meets the performance standards due to relocation and then have to get hired on again later and retrained.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Fine company but a lot of shifting and adapting.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Consultant
    Former Employee - Retail Sales Consultant

    I worked at AT&T full-time (more than 5 years)

    Pros

    The pay was very reasonable, good benefits, especially dental, Many avenues to pursue different paths for a career. Lots of resources were provided too employees, this included training, external and internal discounts, related news about the company, communication with other departments and guide their lines, etc. Company hires some really wonderful people and overall is what made working with this company so worth wild.

    Cons

    The company is always changing. This seems like a good thing especially in a competing market, but sometimes it looks like the company is flinging products and changes hoping something will stick. This usually means within a small span of time you'll be adjusting to these changes. Over time the commission has been driven down. there was a time that commission was fairly obtainable and even if you were not the highest in the store you still made a decent pay out. That is usually no longer the case. Unless you are in a tier 3 selling environment or top of the lower tier stores you'll see little in commission. Growth in the company is easy though, and recommended as soon as possible, but requires at least one year in a position before transferring to another. Keep in mind that the environment of a store can radically change based where you are and who runs it.

    Advice to ManagementAdvice

    A good sales rep does not make a good leader or manager. Too often a rep will rise through the ranks and have no insight on how to manage those below them. Communication is key in this industry! Do not let this slip by, and be sure to meet it head on. The better the staff communicates with management the smoother these changes are when the company makes them. Also, reach out to the staff and find out whats on their mind. quarterly survey do not cut it! instead weekly sit downs where ideas and concerns are brought forward without any repercussion is much needed. Something independent from bi weekly meetings

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Great company to experience

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    Great pay Great opportunities

    Cons

    Not the best hours cause it's retail

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  5.  

    Great, depending on your area manager though.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager in Orland Park, IL
    Current Employee - Assistant Store Manager in Orland Park, IL

    I have been working at AT&T full-time (more than 5 years)

    Pros

    Benefits, pay, development, tuition reimbursement, experience, knowledge

    Cons

    Very difficult to get into corporate from retail. Area manages lead with fear although they are directly coached not to.

    Advice to ManagementAdvice

    Do not lead with fear.

    Recommends
    Negative Outlook
    Approves of CEO
  6.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tier II Tech Support in San Ramon, CA
    Former Employee - Tier II Tech Support in San Ramon, CA

    I worked at AT&T full-time (more than 8 years)

    Pros

    Pay and benefits are great. Depending on seniority, up to three weeks off in the department I worked in. 24x7 call center, so a lot of shifts available outside of 8AM-5 if that doesn't work.

    Cons

    You can always find things to complain about in any company you work for. But overall, having been there eight years, there really isn't anything truly egregious to speak of. Some people are difficult, some are cool, some in between . . .such is life.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Sales Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T

    Pros

    Great Pay and Employee Benifets

    Cons

    Long Hours, working holidays and weekends

  8.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Change Manager
    Current Employee - Change Manager

    I have been working at AT&T full-time (more than 10 years)

    Pros

    exposure to new technology and opportunity to growth

    Cons

    salary average when compare to other industries

    Advice to ManagementAdvice

    implement change faster

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    I love the people I work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Consultant in Kansas City, KS
    Current Employee - Retail Sales Consultant in Kansas City, KS

    I have been working at AT&T full-time (more than an year)

    Pros

    The pay is decent, you meet a lot of people

    Cons

    Long hours and shifts can sometimes interfere with family time

    Advice to ManagementAdvice

    consider changing hours

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Service Representative

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T

    Pros

    Was a family orientated place , Flexibility and ability to move up

    Cons

    Very strict attendance policy. Lots of favoritism on the job

    Advice to ManagementAdvice

    Treat all employees the same.

  11.  

    ATT Call center rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - ATT Customer Service Representative in Memphis, TN
    Former Employee - ATT Customer Service Representative in Memphis, TN

    I worked at AT&T full-time (less than an year)

    Pros

    Training with great with great trainers, pay was excellent, benefits, enviroment was excellent also

    Cons

    Time off policies, work and life balance. When you first start you bid on shifts due senority which sucks because you automatically get the late shifts or all the shifts nobody want. If someone else has taken the day off more than likely you cant take it off either even though its over 500 employees

    Advice to ManagementAdvice

    Time off policies and attendence should be revised for real life people

    Recommends
    Neutral Outlook
    No opinion of CEO

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