AT&T

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AT&T Reviews

Updated August 28, 2014
Updated August 28, 2014
5,606 Reviews

3.3
5,606 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
2,601 Ratings

Review Highlights

Pros
  • The pay and benefits are pretty good for a job you can walk into from high school (in 268 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 140 reviews)


Cons
  • Work-life balance is the biggest struggle because of the long retail hours (in 212 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 254 reviews)

More Highlights

1,416 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    good

    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    very corporate but busy so its good

    Cons

    corporate monster. too much ruling

  2.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    Goodgood company to work for

    Cons

    Life work balance great company

    Advice to ManagementAdvice

    N/a

  3.  

    A secure place to work for those value a balance between work and family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Professional - Technical Architect  in  San Ramon, CA
    Current Employee - Professional - Technical Architect in San Ramon, CA

    I have been working at AT&T full-time for more than 10 years

    Pros

    AT&T can be a good place to work until retirement. Benefits are good. Fairly relaxing work environment. Just do not expect high pay.

    Cons

    Too many tiers of management levels and some numbers of unproductive people.

    Advice to ManagementAdvice

    Company should value people based on market value of skills. Good tech people can get job elsewhere when company does not pay competitively.

    Recommends
    Neutral Outlook
    Approves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Life Changing

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T

    Pros

    Meeting different people and being able to help them

    Cons

    Micro management and talking on microphone all day

    Advice to ManagementAdvice

    Do not micromanage, let the employees do their job and you will get better results

  6. 2 people found this helpful  

    Solid Company Moving Fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Store Manager
    Current Employee - Retail Store Manager

    I have been working at AT&T full-time for more than 10 years

    Pros

    The work is challenging, with great perks, frequent new toys, and competitive pay. This is not the 'phone company' any longer. There are strong initiatives to change the internal culture, prepare the workforce for the future and advance the brand. They are committed to providing a great customer experience and leading the industry in innovation.

    Cons

    In my experience corporate leadership is solid but local leadership can sometimes be too focused on fire drills. Performance is often determined with a 'what have you done for me lately?' attitude because there is such a strong focus on delivering numbers every quarter, month, week, day and even by the hour. Retail hours can always be tough and here is the same. Working nearly every weekend with 11-13 hour days throughout the week. And if you're short staffed (which is most of the time), as an RSM you are responsible to deliver results and pick up the slack. I work in a strong performing and competitive region and this often causes challenges with promotion when you are no willing to relocate.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Great company to work for but advancement is almost an impossibility.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bilingual Relay Associate  in  Miami, FL
    Current Employee - Bilingual Relay Associate in Miami, FL

    I have been working at AT&T full-time for more than 3 years

    Pros

    Overall a decent company and I can't complain about the work or the benefits.

    Cons

    Difficult to advance within the ranks of the company as a term employee. They almost make you feel like they'd prefer to get rid of you as opposed to keeping you. With that being said - I blame the contract and not necessarily AT&T for this.

    Advice to ManagementAdvice

    Come up with a way to keep your own employees employed!

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Consultant  in  Flushing, NY
    Former Employee - Retail Sales Consultant in Flushing, NY

    I worked at AT&T full-time for more than a year

    Pros

    Lots of selling. If you can push new lines of service you will get paid.

    Cons

    Managers or Supervisors really dont take the time to try and be the best in the position they can be. Its like they get to the top and dont care anymore

    Advice to ManagementAdvice

    none

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Little support for support positions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Support Representative  in  New York, NY
    Current Employee - Sales Support Representative in New York, NY

    I have been working at AT&T full-time for more than a year

    Pros

    Great pay in a retail environment, great benefits, raise in pay after first 6 months, again every year after that.

    Cons

    The Sales Representatives are the number on priority. Management teams constantly work to ensure RSC's are hitting numbers or "promoting to customer" those who can't keep up (though this only happens after repeated failures with no attempt to correct issues).

    Management teams are constantly changing, so store teams are forced to adapt to management styles that are often vastly different. The company promotes almost exclusively for numbers, so often a store manager is not actually capable of caring for a store, just hitting or exceeding sales goals - and sometimes through sinister means.

    When working full-time, you get two days off per week and days off are awarded in order of seniority in your job position. You may not get what you ask for, especially if your manager just doesn't care to make things work. Lastly, there are "attendance points" which can lead to a write up or firing. You are awarded points from a computer system if you clock in any time after the 5 minute grace period, and the point amount grows with how late you are. This was especially troublesome in the city, where MTA trains were often making it difficult to get to work on time. Some managers were willing to override attendance points if employees gave a valid reason for lateness, but other don't care that there's even a news story about why your train was stopped underground for 2 hours during your commute to work.

    Advice to ManagementAdvice

    Care about some things other than numbers once in awhile. Support positions ensure that the store is running well on the sales floor and behind the scenes, yet there is little to no recognition for what they do.

    Also, listen to all of the reps. Routinely work to make sure everything is going well in the store. It shouldn't take more than 6 months to realize that an entire team hates its management team because they are shady with making sales and they play favorites without care.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    AT&T Was A Wonderful Company to Work For

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Testing Technician  in  Tustin, CA
    Former Employee - Testing Technician in Tustin, CA

    I worked at AT&T full-time for more than 10 years

    Pros

    Many opportunities for training and advancement within. Great benefits. i.e. tuition reimbursement, medical, dental, 401k, pension.

    Cons

    If only there were no quotas....Most of my career with AT&T we did not have quotas. It was all about providing Excellent Customer Service. Now there are quotas that you have to meet. Because of the quotas, unfortunately the Customer Service has really gone downhill. Some of the customers that call in are getting transferred from here to Eternity, and back again. Some are getting hung up on. Managers don't seem to care as long as their employees are meeting their numbers. If you "Do Not Meet," then you will be put on some kind of a probationary Program. If you still don't meet after being put on the Program then they will threaten you with dismissal. Some of the calls from customers are complex and require a lot of time to resolve. All of the calls can not be handled in 2 minutes and 2 seconds.

    Advice to ManagementAdvice

    Get rid of the Quotas and Work on resolving Your Customer Service Issues. Keep the jobs here in the U.S., instead of sending them overseas. Take care of the Customer on the first call, so that they do not have to repeat call, and then, the customer will be satisfied, and they will not want to leave AT&T for another Service Provider.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    RSC Sales Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Mobility RSC  in  Boston, MA
    Current Employee - AT&T Mobility RSC in Boston, MA

    I have been working at AT&T full-time for more than 5 years

    Pros

    Great opportunity, ability to hit different comepsnation tiers. I made close to 6 figures multiple years.

    Cons

    Can be high stress level.

    Advice to ManagementAdvice

    Put your people first, numbers second.

    Recommends
    Positive Outlook
    Approves of CEO

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