AT&T

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AT&T Reviews

Updated October 30, 2014
Updated October 30, 2014
5,949 Reviews
3.3
5,949 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
2,768 Ratings

Review Highlights

Pros
  • The pay and benefits are pretty impressive for the amount of work that's required (in 305 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 157 reviews)


Cons
  • However what they don't advertise is the absolutely horrendous work/life balance (in 264 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 288 reviews)

More Highlights

1,529 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Efficient, cheap, unbearing

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T

    Pros

    They are nice to interns

    Cons

    Don't pay interns very well.

    Advice to ManagementAdvice

    Pay interns better

  2.  

    Great benefits and job security.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Contract/Sourcing Specialist in Austin, TX
    Current Employee - Senior Contract/Sourcing Specialist in Austin, TX

    I have been working at AT&T full-time (more than 8 years)

    Pros

    AT&T is the biggest communication company and is the leader in technology.

    Cons

    Company is so big that departments have a hard time talking to each other.

    Advice to ManagementAdvice

    Take care of the team so that the mission takes care of itself

    Approves of CEO
  3.  

    If you can sell

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Grayson, KY
    Former Employee - Customer Service Representative in Grayson, KY

    I worked at AT&T full-time (less than an year)

    Pros

    Not hard work, great if you love talking to people, desk job, office environment, good pay

    Cons

    Not good if you can't sell to people, you can get tired of sitting, they demand to much of you sells wise

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Good pay, decent benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Communications Technician
    Current Employee - Communications Technician

    I have been working at AT&T full-time (more than 10 years)

    Pros

    Very good training when coupled with being able to use that training daily, and if you're willing to work odd shifts or overtime it is very easy to make 15% above the base annual pay. Outside Plant folks with this job title can hit $150K/yr but this invloves working long hours consistantly. Working this job will teach you how infrastructure and backbone works, and you will be intimately familiar with the physical aspects of maintenance.

    Cons

    Slowly dwindling pay and benefits, by roughly 1% per year. Upper management interested solely in profit and efficiency, without much clue over how the company's product is produced or delivered.

    Advice to ManagementAdvice

    Quit pulling profits from the employees' wallets. We expect to grow with the company, not be sacrificed to susidise profit growth. Your expertise lies with those that have their hands on the pulse of your network, and you are coming dangerously close to being robbed of that expertise to the next highest bidder.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  6.  

    Great company with terrific training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    Benefits, pay, great company and growth potential.

    Cons

    Work/life balance and scheduling is difficult to raise a family

    Advice to ManagementAdvice

    Less busy work and more time to drive a sales culture for store management

  7.  

    good money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    at&t takes pride in all employees offering lots of training and great benefits

    Cons

    higher goals sometimes gets you discouraged

    Advice to ManagementAdvice

    none i love my boss

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Great company to work for and learn new stuff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Manager in Dallas, TX
    Current Employee - Retail Manager in Dallas, TX

    I have been working at AT&T full-time (more than 5 years)

    Pros

    training, diversity, and exposure for career advancement

    Cons

    growth after a certain point depends on how well you know people regardless of how well you do your job

    Advice to ManagementAdvice

    Instead of focusing on hiring new individuals, ensure that you are keeping the ones that have invested time and effort in the organization. Not everyone is self motivated and aggressive like me and they need more help, so pay some attention to WHY people are leaving the company. I have seen two very exceptional team members go just because this company didn't want to give them a chance despite their knowledge base, experience and success.

    Recommends
    Positive Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Fine company but a lot of shifting and adapting.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Consultant
    Former Employee - Retail Sales Consultant

    I worked at AT&T full-time (more than 5 years)

    Pros

    The pay was very reasonable, good benefits, especially dental, Many avenues to pursue different paths for a career. Lots of resources were provided too employees, this included training, external and internal discounts, related news about the company, communication with other departments and guide their lines, etc. Company hires some really wonderful people and overall is what made working with this company so worth wild.

    Cons

    The company is always changing. This seems like a good thing especially in a competing market, but sometimes it looks like the company is flinging products and changes hoping something will stick. This usually means within a small span of time you'll be adjusting to these changes. Over time the commission has been driven down. there was a time that commission was fairly obtainable and even if you were not the highest in the store you still made a decent pay out. That is usually no longer the case. Unless you are in a tier 3 selling environment or top of the lower tier stores you'll see little in commission. Growth in the company is easy though, and recommended as soon as possible, but requires at least one year in a position before transferring to another. Keep in mind that the environment of a store can radically change based where you are and who runs it.

    Advice to ManagementAdvice

    A good sales rep does not make a good leader or manager. Too often a rep will rise through the ranks and have no insight on how to manage those below them. Communication is key in this industry! Do not let this slip by, and be sure to meet it head on. The better the staff communicates with management the smoother these changes are when the company makes them. Also, reach out to the staff and find out whats on their mind. quarterly survey do not cut it! instead weekly sit downs where ideas and concerns are brought forward without any repercussion is much needed. Something independent from bi weekly meetings

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Arlington Heights, IL
    Current Employee - Analyst in Arlington Heights, IL

    I have been working at AT&T full-time (more than 10 years)

    Pros

    great benefits on medical , dental and vision as well as employee discounts on wireless, Uverse and internet services

    Cons

    lack of communication between manager and staff

    Advice to ManagementAdvice

    manager should give employees to rotate holiday time-off

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great place to plant ecommerce roots, and grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T as a contractor (more than 5 years)

    Pros

    You are welcome to contribute as much as you want, or just do your job

    Cons

    Too many people trying to contribute :) then whining about the direction the business chooses to go

    Advice to ManagementAdvice

    Less knee jerk freaking out about Executive Escalations, more time looking into the actual issue and finding the path to resolution, and A LOT more open communication whether someone is a contractor or an FTE

    Recommends
    Positive Outlook
    No opinion of CEO

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