Acapulco/EL Torito Restaurants

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  www.realmexrestaurants.com

Acapulco/EL Torito Restaurants Reviews

Updated November 25, 2014
Updated November 25, 2014
23 Reviews
2.2
23 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Chris Thomas
8 Ratings

11 Employee Reviews Back to all reviews

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  1.  

    My experience has been decent due to other friendly employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Acapulco/EL Torito Restaurants part-time (more than 3 years)

    Pros

    Tips are the only reason i have stayed for so long.

    Cons

    Hours suck due to lack of business. The lack of business then affects just about everything else in a negative fashion.

    Advice to ManagementAdvice

    Find a better way of bringing in business; instead of raising prices try lowering them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Always in search off

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Acapulco/EL Torito Restaurants full-time

    Pros

    food, staff, the guest, perks

    Cons

    could be much better in all aspects

  3.  

    Disheartening ,undervalued and unappreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager in San Diego, CA
    Current Employee - General Manager in San Diego, CA

    I have been working at Acapulco/EL Torito Restaurants full-time (more than 3 years)

    Pros

    The people that work for you, such loyalty and devotion to helping you make an impact in your store.

    Cons

    Executive management is not supportive and tear you down. Extreme amounts of unnecessary paperwork. 14 to 15 hour days, 6 days a week.

    Advice to ManagementAdvice

    Keep it simple. Go back to basics and move forward. Stay consistent in your approach.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    restaurant manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Restaurant Manager
    Current Employee - Restaurant Manager

    I have been working at Acapulco/EL Torito Restaurants full-time (more than 3 years)

    Pros

    can not find not even one good reason

    Cons

    be ready to work long hours about 55 o more per week, short staff, most of the restaurant are ether missing a kitchen manager, general manager ,
    regional directors will make you work six day, you will no be able to take your vation time because we are always short staff, few hours for kitchen staff to prep enough for the whole day, number one goal for the company is the labor they do not care about guest satisfaction,

    Advice to ManagementAdvice

    consider to motivate your management team, give vacation time, treat your employees with respect, invest money on having staff to accomodate guest needs,

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    no good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Restaurant Manager in San Diego, CA
    Current Employee - Restaurant Manager in San Diego, CA

    I have been working at Acapulco/EL Torito Restaurants full-time (more than 3 years)

    Pros

    not much, nothing, can't say

    Cons

    no direction, not good, no way

    Advice to ManagementAdvice

    none

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Company in transition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Anaheim, CA
    Current Employee - Server in Anaheim, CA

    I have been working at Acapulco/EL Torito Restaurants part-time (more than 3 years)

    Pros

    New emphasis on the quality of the guest experieice; better service without singular focus on cost cutting; lots of menu changes and better food. Stable and loyal employees.

    Cons

    New ownership and revolving door at the top of the company.

    Advice to ManagementAdvice

    Don't take a step back by returning to cost cutting. Stay the course on improviements in the guest experience.

    Recommends
    Negative Outlook
  8.  

    It was an "OK" place to work for while I attended school.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Waitress in Azusa, CA
    Current Employee - Waitress in Azusa, CA

    I have been working at Acapulco/EL Torito Restaurants

    Pros

    Part time employment and flexible schedule

    Cons

    Some of the mangagers have horrible communication skills

    No opinion of CEO
  9.  

    sd

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Acapulco/EL Torito Restaurants

    Pros

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    Cons

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  10.  

    Not great if not Spanish speaking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bartender
    Current Employee - Bartender

    I have been working at Acapulco/EL Torito Restaurants part-time

    Pros

    Pays the bills, decent food

    Cons

    Mostly Spanish speakers, not very sanitary,

    Advice to ManagementAdvice

    Respect all employees equally and listen to them

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Good people working but company does not take care of employers well

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Server
    Current Employee - Server

    I have been working at Acapulco/EL Torito Restaurants

    Pros

    There is a great collection of people that are friendly and hardworking. I've worked at other service industry jobs and compared to some others, I think that the managers do a good job of selecting people who have good work ethics. Everyone helps out and we try to reach goals together. There is no competitive tension between the workers so it is a good environment to work in.

    Cons

    A lot of times, we are understaffed, and that creates unhappy customers. Being understaffed means bad service, which means bad experience for the customer, which means managers have to discount food and lose money, and no tip even though we are hustling to try and get food and drink to every table while keeping on a smile. At the end of the night, its a discouraging feeling to go home exhausted, making half of what you could have made because there were too many customers compared to the workers. Also, the training process was a little iffy. I see newbies come in and they do not get the proper training they deserve, therefore making them feel uncomfortable with the new environment.

    Advice to ManagementAdvice

    A little goes a long way. Just like how a small act of kindness from another person can make you smile and feel like doing more good, El Torito should think of ways to make the workers happy. We've had lots of talks about the guest and treating the guest right, which is a little redundant because if we didn't know that or want to do that, we would not be putting ourselves through working at a service oriented workplace. I understand that our managers are doing this because there is instruction from higher ups to promote these ideas, but in all honesties, a lot of times our service becomes under par because we are so understaffed! If we get bombarded with tables because the managers are under strict eye to keep labor percentages low, it is not our fault that we cannot give each customer the service they deserve. We try to, but a person can only be in one place at one time. It just makes me wonder if the higher ups know what we go through to try and live up to their expectations. I know all they see are the numbers, not the people doing their best, because that is how we (as servers and hosts and bartenders) make a living. We make most of our money on tip, so of course we would like to treat our customers well and have them take care of us too.

    A couple other things. One thing is that I was suprised when I found out that we do not get paid time and a half for working holidays. I understand that it is not the law to have to pay employers time and a half, but its just another thing that would lighten our mood a bit when we have to leave our families to come into work for Christmas, 4th of July, etc. Also, many other restaurant companies have benefits for their employers, but El Torito has none that they offer. It seems like it is an established company having been in business for so long, and I am curious to know why they do not offer benefits. Us servers/hosts/bartenders are technically at the bottom of the food chain, but we are the ones that interact with the customers and make the company happen. I get the feeling that they try to save money by not spending on those that actually do the dirty work. Happy employees make for a happier and more thriving company. It would be great to see the higher ups try to make a better environment for us, so that we can create an even better environment for our customers.

    Doesn't Recommend
    Disapproves of CEO

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