Acceptance Insurance Reviews

Updated July 23, 2015
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Joe Borbely
6 Ratings

18 Employee Reviews

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  1. Helpful (3)

    Ex csr for a reason

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Dallas, TX
    Former Employee - Customer Service Representative in Dallas, TX

    I worked at Acceptance Insurance

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Pays for license, testing and training

    Cons

    The company culture is a joke, the management is not knowledgably but walks around like they run the insurance business, the ceo is out of touch, etc. This company is so out of touch with how to properly market and sale insurance that after awhile I could no longer take them seriously as a place of business. They use marketing (which waster money) that are straight out of the 1800s with their "sticky flyers" and "tear sheets" they want you plastering cars and windows with. Not to mention they could care less about their employee work/life balance which is relevant when you look at how often the agents are asked to work overtime but fail to pay ( which they have already been sued for and still refuse to change that practice). They could also care less about their csr which do most of the work and are asked to peddle sales they make no commission off of. They products the sale are outdated and do not fit the demographic of a non-standard insurance company. For example asking employees to sale motorcycle insurance when most of the customers cant even make their car payments, and refusing to provide a solid renters insurance which most customers are in need of and are constantly asking about.

    Advice to Management

    Listen to the people that do the actual day in and day out work for you. Take the comments, concerns and questions seriously and stop acting like you have everything figured out. Also stop blaming your employees for lack of sales and growth reevaluate your entire marketing team and pay attention to your customer actual needs and wants. Stop asking us to practice as though we are a high end insurance company when you cant even provide professional looking envelopes for your customers to put their insurance information in.


  2. Former employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Agent in Nashville, TN
    Former Employee - Sales Agent in Nashville, TN

    I worked at Acceptance Insurance full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    They pay for your licensing and give you plenty time to study . Requesting off is very fair.

    Cons

    There goal is to fire people and bring in new people stavely they seem to care more about numbers then value there employees cameron , some management there is unethical and unprofessional when really they are full of gossip and worried about the wrong thing instead of taking care of the customer , managers and leads are suppose to not take things personally and keep it professional but they absolutely dont

    Advice to Management

    If management did not allow cameron and stavely to keep firing people and making there decisions plenty of people would stay at this job


  3. Worked for this company for 12 years, an was terminated after having major surgery

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Services in Nashville, TN
    Former Employee - Client Services in Nashville, TN

    I worked at Acceptance Insurance full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great Co workers, an that is about the only pro. Raises maybe once every 5 years. No respect for personal lives.

    Cons

    Your treated like a number, not a person. Upper management needs management. The current management has no clue how to run an Insurance business

    Advice to Management

    Know your laws


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  5. Helpful (1)

    Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Nashville, TN
    Former Employee - Senior Manager in Nashville, TN

    I worked at Acceptance Insurance (More than 10 years)

    Pros

    Great coworkers and everyone in my area worked as a team

    Cons

    Management only interested in how much money they could make and their bonus.

    Advice to Management

    Treat employees with respect and value them.


  6. Helpful (9)

    Unethical President and CEO

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims in Nashville, TN
    Current Employee - Claims in Nashville, TN

    I have been working at Acceptance Insurance full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The President and CEO has given the place a facelift and made it profitable. This must be by the BOD promoted him to CEO.

    Cons

    Internally, nobody likes him or trusts him. He leads with a fist of fear, anger and paranoia. His talented Leadership team is forced to drink his toxic version of Jones kool-aide or he will boil them like a frog. Everybody knows the truth about the Vegas Sapphire Club corporate expense, conflict of interests and employee referral bonuses he receives. The only bottom line he cares about is his own. How did this guy get promoted to CEO?

    Advice to Management

    Wake up BOD. A President and CEO of a publicly traded company should be required to embody ethics, not just the ability to raise your stock price: FAC. Around Nashville, this company is an embarrassment. Word of mouth travels faster the a 911.

    Acceptance Insurance Response

    May 18, 2015 – VP, Marketing

    Our performance speaks for itself and you will find that the overwhelming majority of our team members are proud to be a part of a growing organization such as ours. With more than 1,200 team ... More


  7. Helpful (6)

    CSR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Acceptance Insurance full-time

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    The company pays for you to get state insurance producers license

    Cons

    Calling existig customers with financial problems who lapse every month and can't afford to add on Low hourly pay beat by Mickey D's but requires way more knowledge and skill NO Saturdays off NO teamwork or pride NO coaching just negative feedback mostly by public humiliation from team emails and conference calls Outdated computer application for policies 100 people with similar names are populated too cheap to invest in a useful program

    Advice to Management

    Recognition and BIG RAISES or your extreme turnover be will never-ending


  8. Helpful (4)

    Run away from this company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at Acceptance Insurance (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Off on Sunday but not for long

    Cons

    You are a robot. Cannot manage your business. Regional tells you who you can hire or terminate. Lots of promises in interview process but NOTHING is real. They tell you anything to get you to join and then you will be very unhappy. This company wants Agents and CSR to do things they should not do. CEO and Upper management are all friends. No one to go to when there is a problem. They have all worked together for many years at several now bankrupted companies.

    Advice to Management

    It would not matter. They say they want you to hear but then the CEO and Regionals shut it down.


  9. Helpful (5)

    Overworked and underpaid

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster
    Current Employee - Claims Adjuster

    I have been working at Acceptance Insurance full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    If you are willing to work 60 hours a week for well under industry standard pay for 40 hour week, it is a great place to work.

    Cons

    According to Glassdoor, the salaries at Acceptance Insurance is 28% below national average. Career Bliss shows salaries are 68% lower than average. Payscale shows that average claims adjuster salary is $48,000 compared to $37,000 at Acceptance. Industry average for pending claims is between 80-150. It is not at all uncommon for an adjuster at Acceptance to have 200-250 pending claims. Management expects you to work overtime and weekends to manage excessive workload, but adjusters are salaried, so no overtime or even comp time.

    Advice to Management

    If you are willing to pay the money for advertising and sales, hire enough adjusters to handle the increased number of incoming claims. So called "moral boosting" events like allowing employees to wear jeans on Thursday and Friday does not make up for poor planning, low wages and unreasonable workload.


  10. Helpful (3)

    Is there a rating worse than one star?

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enough to See Behind the Scenes in Nashville, TN
    Current Employee - Enough to See Behind the Scenes in Nashville, TN

    I have been working at Acceptance Insurance full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It might keep you from living in your car or a shelter...but it pretty much sucks other than that

    Cons

    dishonest leadership, people getting fired from month to month (never the same person for very long), multiple people suing company for illegal actions, management thinks employees are too stupid to know when their bonus has been stolen from them (yes, we can add). So corrupt and slimy, you feel like you wanna take a shower after interacting with anyone above an hourly position.

    Advice to Management

    Don't know that there is much to say...either you are honest and ethical or you are not. Clearly, from the president and new ceo all the way to the lowest supervisor...management has chosen to not be honest or ethical. It boggles the mind how some of these things haven't landed this company in federal court yet. They just recently got tagged in a Department of Labor investigation...and the EEOC has found cause for some of the people pressing lawsuits...so many foul smelling issues it reeks.


  11. Helpful (6)

    There's a reason they are hiring.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Department in Tampa, FL
    Current Employee - Claims Department in Tampa, FL

    I have been working at Acceptance Insurance full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Other than receiving a paycheck (typically below industry standards) there is nothing good to say. Corporate office (Nashville) treats every other claims office as if they are staffed by idiots. Might need to look in the mirror Nashville.

    Cons

    After losing quality employees since 2007, management decides the best way to reduce turnover is to require new recruits to sign a no compete agreement. Work place is beyond hostile. While front line adjusters can't get even get a cost of living raise, CEO, VP's etc line their pockets with 6 digit bonuses. There's no training for new employees. Offices are under-staffed so claims inventories are at unmanageable levels. Middle management is completely ineffective and ignored by upper management.

    Advice to Management

    Leave.



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