Accretive Health Reviews

Updated August 10, 2014
Updated August 10, 2014
213 Reviews

2.9
213 Reviews
Rating Trends

Recommend to a friend
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Emad Rizk
5 Ratings

Review Highlights

Pros
  • Results based promotional track allowing for hard working individuals to excel quickly to higher levels (in 12 reviews)

  • Develop a strong understanding of hosptal revenue cycle and insurance companies (in 10 reviews)


Cons
  • Problems with work/life balance, its definitely a sink or swim mentality (in 8 reviews)

  • Long hours (which is expected), need more involvment from HR and Corporate (in 14 reviews)

More Highlights

37 Employee Reviews Back to all reviews

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  1.  

    Negative and toxic environment

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Accretive Health full-time

    Pros

    The pay was very good (above average) and the vacation was great (5 weeks). There was a good amount of schedule flexibility.

    Cons

    Leadership condoned and promoted gossip, backstabbing and doing whatever it took to get to the top - certain individuals were definitely tapped for these positions which resulted in a rendition of 'the hunger games'. Company has questionable billing practices and ways of recognizing revenue....which is exactly why they are in the position they are now and many of the top execs jumping ship to save face when the ball drops to the bottom.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    My Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - PAS Operations Lead  in  Chicago, IL
    Former Employee - PAS Operations Lead in Chicago, IL

    I worked at Accretive Health full-time for more than 3 years

    Pros

    - Teaches you how to be a "shark"
    - Long, tough days, prepare you for anything you might experience in the future
    - Young teams where you can make great friends
    - "Wild West", they don't have SOP's or best practices for a lot of what they do, they just throw something together as the client requests, lots of room to be seen
    - Little interaction with management (both pro and con) allows you the freedom to build your own "technique" for your job
    - Physician team is wonderful and will take you in as their own children (again, PAS Ops Leads are young 22-27)
    - Opportunity to cross-over to Revenue Cycle Team
    - Recruiters know this is a tough "sink or swim" environment and therefore will seek you out after about 1.5 years with AH.

    Cons

    - Fear based motivation
    - Bonuses not paid according to performance
    - Promotions not awarded based on performance
    - Unrealistic expectations/metrics (created by management that has little interaction with employee and therefore would not understand appropriate measurements)
    - No training
    - High Turnover in management makes it hard to get a promotion because you're continually having to introduce yourself to a new manager

    Advice to ManagementAdvice

    Listen. Listen without jusgement. Open your door to your team. USE the feedback & constructive criticism given my current and past employees. Accept that humans make mistakes and learn from your mistakes and/or lawsuits.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Chaos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Accretive Health full-time for more than a year

    Pros

    Autonomy. Opportunities for advancement are available if you can get in front of the right people. I stayed a short time before accepting another role, and it was more than enough time to give me gray hair.

    Cons

    Lack of internal infrastructure for a company of this size, little leadership support, highly political, nepotism is rampant. Lack of clear professional development.

    Advice to ManagementAdvice

    Invest in your employees, consider training, consider thinking about creating true corporate support functions that are staffed with qualified individuals.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 4 people found this helpful  

    Was once exciting innovators in Healthcare now fighting for relevancy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager  in  Chicago, IL
    Current Employee - Senior Manager in Chicago, IL

    I have been working at Accretive Health full-time for more than 5 years

    Pros

    Really innovative approach to dealing with many healthcare providers revenue cycle problems. Most of their process is essentially doing what the providers should already be doing, just doing it better. At its core Accretive Health has a solid business foundation and strategy.

    Cons

    Accretive Health suffers from a systematic lack of planning and foresight. This is driven more than ever by their hiring of people right out of college without experience to keep their costs down. Accretive offers no guide, no procedures, no footprint for new operations leads to work from. The combination of offering no organizational guidance and hiring students without experience is leading to strained client relationships because employees are not given the tools in which to excel.

    Many of the problems with employee satisfaction can lead back to one of the high level executives that likes to rule with an iron fist, swearing and belittling is more common than not when in his presence. Also as part of their strategy to keep costs down they keep advancement opportunities to a minimum and keep pay at the low end until an employee puts in their 2 weeks notice, at that point Accretive Health will counter offer.

    Despite their solid business model I don't see Accretive Health continuing to grow. They're making a bad name for themselves with their business tactics and the way they treat employees. I don't believe they will exist in 5 years.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 3 people found this helpful  

    Their ONLY care is money.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Operations Lead  in  Chicago, IL
    Former Employee - Senior Operations Lead in Chicago, IL

    I worked at Accretive Health full-time for less than a year

    Pros

    Good pay, advancement opportunity, hard work

    Cons

    Senior executives lie through there teeth and are very manipulative.

    Advice to ManagementAdvice

    Outside of recruitment HR is horrible. They kept calling it "growing pains", but I don't think it was as complicated as that.

    Doesn't Recommend
    Disapproves of CEO
  7.  

    Playing Violin on the Titanic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at Accretive Health full-time for more than a year

    Pros

    Great staff that are hard working.
    Location downtown easy to get to
    Most of the equipment is updated and IT works to resolve problems quickly.

    Cons

    Almost too many cons to list, and most have been listed on this site. First off family and friends run most of the departments. No real room to grow with the company, and even if you were given the chance to step up your salary wouldn't. Most of the day is filled with meetings that do not resolve the existing problems. Most of the departments are numbers driven and do not care about quality. No HR in house, so when you have a problem with Management it never is resolved. Staff insurance is bad and does not cover much. No work culture as no one hangs after work. All in all Accretive is a bright star that is on its way to burning out. No to mention all the allegations from Fairview.

    Advice to ManagementAdvice

    Understand that numbers just look good on paper and can be adjusted to make things look good even though they don't. Management is too inexperienced and lacks the backbone to take the real key issues to the powers that be.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Micro Managing at its worst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Patient Access Representative  in  Kalamazoo, MI
    Current Employee - Patient Access Representative in Kalamazoo, MI

    I have been working at Accretive Health

    Pros

    Reliable Paycheck every 2 weeks
    Coworkers are intelligent and want to succeed
    Decent health insurance
    Always work to do, keep busy

    Cons

    Senior management makes consistent empty promises, no follow thru and no acknowlegement, whether it be a hello on a daily basis or a job well done.
    Favoritism runs amuck, promotions based on who you know, not if you are qualified
    No Communication between management and staff

    Advice to ManagementAdvice

    Say good morning, acknowledge a job well done, dont make empty promises. If your going to make a lunch schedule, then ALL need to follow, if everything is by the "hand book" except for "case by case scenerios" then change the Hand Book, because EVERYTHING is a case by case scenrio.

    Doesn't Recommend
    Disapproves of CEO
  9. 2 people found this helpful  

    Negative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at Accretive Health

    Pros

    Definitely some hard working and intelligent people hired.

    Cons

    After a few months/years of working there you begin to see the astronomical flaws of leadership within the company.

    Advice to ManagementAdvice

    Harbor your talent in a way that keeps them motivated and feeling appreciated in the organization. People here are unhappy/negative.

    Doesn't Recommend
    Disapproves of CEO
  10. 5 people found this helpful  

    Worked on Site at Providence Hospital -- Mentally Unhealthy for a College Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Intern  in  Washington, DC
    Former Employee - Intern in Washington, DC

    I worked at Accretive Health

    Pros

    -- The peole who were paid by Providence were extremely nice and were instrumental in my transition from past corporate internships into the healthcare industry.

    --For a full-time college student, I was paid $15/hour

    Cons

    --There's no connectivity between the main office, in Chicago, and Providence. It is blatantly remote and many of us felt "out of the loop."

    --Senior management was very manipulative

    As a college student, I walked into the company, ready to learn. At the time, the two managers who interviewed me were very impressed with my resume and wanted to bring me on board. I was excited about working in the healthcare inudstry, because it was something new to me. Unfortunately, I didn't know how dramatic my experience here would be.

    Our managers were very cheap. As site leads of the revenue cycle, both managers were to oversee operations in the Patient Financial Services department as well as the cashier's office. With Accretive being a company known to manage hospitals' revenue cycles, you would think all areas, regarding cash inflow and revenue would be running like a well-oiled machine. The cashier's office was operated by only ONE individual. Even worse, the cashier's office had primitive phones: the corded kind, with NO caller ID, no option to open multiple lines, nor was there an option to put the calls on hold. Now, this may seem irrelevant, but you have to look at the big picture. What company have you ever called has asked you to hold and simply placed the phone on the table? If the cashier was on the phone with the patient and another was trying to get through so he/she could remit a payment, the call would bounce back. That rebounded call would then go back to the Patient Financial Services department, where the front desk receptionist would catch a lot of flack for issues she nor the cashier had any control over. I cannot count how many times we requested a new phone for that office, for it would only ease the tension between the angry patients and the stressed out staff. Needless to say, our managers didn't care about the cash inflow to that respect, because the patients continued to call about the same issue.

    On another note, Accretive is a cheap company... PERIOD... They do outsourcing with Medical Financial Solutions. If I'm not mistaken, they're currently in Kalamazoo but is in the process of being transferred to India. Anyway, the patients can see that there's no synchronization between the Chicago office, MFS headquarters, and Providence Hospital. How??? Well, at one point MFS was sending Providence patients a notice saying that if they paid their statement in full, then a 15% discount would automatically be applied to the account. Patients would call the hospital, and none of us had any idea that this had been implemented. No one but the managers knew, and they decided to not tell us.

    I'm not even going to continue about how ridiculous, poorly trained, and incompetent the Accretive managers, leading the Providence site, are. I don't know about how anyone else's Accretive experience is elsewhere, but I can tell you that I have hated the past year that I've been employed by this company. I was happy to be terminated, because it just wasn't worth the mental stress everyday.

    I'm an accounting major with a strong IT background and I was told that I would be helping work on all of these projects and help implement new ideas for a new intern program and the likes. The most difficult thing I ever did was organize a spreadsheet. I felt like wasted talent: I saw people come in MONTHS after me and get promoted to "management"-like positions. I just wanted growth and a chance to learn. Clearly, they work on a FIFO employment basis: First In, First Out... I was the first intern there, with the most skills and credentials, and they didn't like that I knew about what was going on. I would watch our mangers lie to patients, EMPLOYEES, and even the nuns who worked at the hospital. I mean, Accretive should really be ashamed of the people who they have managing this site.

    Management is very inconsistent with their implementation of policies and you can tell that favoritism exists. Furthermore, I definitely think there was a strong racial barrier in our office. Both of our team leads are Anglo-Saxon, our Providence senior analyst is of Indian descent, one member is Asian, and the rest were African-American. On many occasions, some of us felt like we were being talked down to, as if we were stupid or didn't "understand" what was being said the first time. I've worked for aerospace & defense government contractors, the city government, and an investment capital firm. Not once have I experienced the type of disrespect, ignorance, and lack of leadership skills that these two possess. Accretive seems like they've got it together in the midwest; now, it's time to really implement a SERIOUS management program before you put financial health and volatility in the hands of inexperienced individuals.

    Advice to ManagementAdvice

    The only thing I can say, in regard to Accretive's management team at Providence Hospital, is "out with the old, in with the new." Patients were constantly calling about how upset they were, and our managers didn't seem to care. I've never worked for a place where management didn't care about the people who were DRIVING the revenue and inflow of cash.

    Doesn't Recommend
    No opinion of CEO
  11. 4 people found this helpful  

    No such thing as Recognition...only beat downs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Director  in  Chicago, IL
    Former Employee - Director in Chicago, IL

    I worked at Accretive Health

    Pros

    New leaders hired recently are trying to break through the "old school network"
    Great business model....Stock will do well
    Growth

    Cons

    All Sr. Leaders do is critize your work, tell you it isn't good enough. In over 2 years there I never heard one of the top leaders say nice job, thanks for your work....and I was a top talent

    People stay because of the stock price...only money motivated

    Culture is one built out of fear of getting called out....seen leaders throw othes under the bus as not to look bad personally

    Advice to ManagementAdvice

    Listen to employees....only a handful of employees have enough stock options to care about the value.
    stop the favoritism
    listen to all employees not only the top 5 leaders

    Doesn't Recommend
    Disapproves of CEO

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