Ace Cash Express Reviews

Updated July 19, 2015
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Ace Cash Express Chairman, President, and CEO Jay B. Shipowitz
Jay B. Shipowitz
20 Ratings

Pros
  • Great customer service skills are learned while working at Ace Cash Express (in 4 reviews)

  • Good pay not a whole lot of work (in 6 reviews)

Cons
  • pay, advancement, promotions, leadership, work-life balance (in 5 reviews)

  • Long hours working without the company of others (in 5 reviews)

More Pros and Cons

32 Employee Reviews

Sort: Popular Rating Date
  1. bad management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Center Associate in Orlando, FL
    Current Employee - Center Associate in Orlando, FL

    I have been working at Ace Cash Express

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The only good thing with ace is the paid

    Cons

    The worst company that I ever work for you can't even get sick these people think that your of their property managers and DM suck unprofessional keep away from this company

    Advice to Management

    You guys have to retrain your manegers on their people skills that have no compassion for their worker


  2. Terrible Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Center Manager in Pantego, TX
    Current Employee - Center Manager in Pantego, TX

    I have been working at Ace Cash Express full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Decent experience on customer service and you certainly learn how to deal with crappy managers sales experience was a plus but when you sell less than stellar products it gets a little more difficult

    Cons

    No one in this company takes initiative on all levels higher management and csr level. they pay like hell and work you like a dog. you are locked in a box all day with busy work like a kindergartener constant accusations of stealing are thrown around and management doesn't even take the time to learn your name.


  3. Don't work for them in Aurora Colorado

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Colorado in Aurora, CO
    Former Employee - Colorado in Aurora, CO

    I worked at Ace Cash Express

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    At one time it was a good job. Full time hours you were able to move up and become a manager then new district manager came in and every thing changed firing all the long term people that have been with the company for over 15 + years

    Cons

    New manager firing people left and right for the smallest thing and bringing in people who couldn't do the job and would steal and call in sick all the time.

    Advice to Management

    Treat your people better and keep the good ones who show up to work. Also ask your district managers not to bring there friends on.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Human Resource

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Generalist in DeSoto, TX
    Former Employee - Human Resources Generalist in DeSoto, TX

    I worked at Ace Cash Express (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The company has a lot of employee incentives.

    Cons

    The company has a high turn over rate.

    Advice to Management

    N/A


  6. Helpful (1)

    collector

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ace Cash Express

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    benefits: 401k, insurance, and it stops there

    Cons

    everything but the pros. management has changed within the last 2 years the company as a whole is declining tremendously, constantly firing at the end of the fiscal year. no room for advancement if you work in collections, yearly raises are next to nothing, bonuses has declined, temps doesn't get a bonus, takes them over 6months to get hired on permanently. ever since ace was sued for 10 million for unfair, abusive, deceptive practices, morale has went down. run for the hills if you are called by ace for a job opportunity

    Advice to Management

    fire all of management, and hire new ones. needs to be more employee driven. happy employees equals happy customers


  7. Helpful (1)

    Collection call center

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Representative in Irving, TX
    Former Employee - Collections Representative in Irving, TX

    I worked at Ace Cash Express

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I loved working with customer and helping them get back in good standing, working with and for the customers is all I love about being employed there, that's about it.

    Cons

    Upper management are very racist, no black person in upper management, and will find anything to fire an employee, when the need to downsize arise. I was afraid to loose my job cause was not sure if that day will b the end, compliances violation were given to employee for no apparent reason, hostile work environment, I saw people being fire unfairly and some started to quite by fear of being unexpectedly.

    Advice to Management

    Give anyone who is hard working an opportunity to move up instead of keeping the same people in the same position for years. And hiring people from the outside world while you have great inside worker.


  8. Helpful (1)

    Work here if there are no other options available.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ace Cash Express full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Gives back to the community. Co-workers generally care about each other. Decent pay.

    Cons

    Top management violates company policies. HR turns a blind eye to these violations out of fear. Nepotism. Only 3 paid holidays. No work/life balance. Those who don’t work get praised. Upper management is disrespectful to lower level employees, especially if you don’t kiss up to upper management. Company probably will not survive due to regulatory requirements. No growth potential. If you interview, question why they have such a huge turnover rate.

    Advice to Management

    Needs to clean house on upper management and learn to follow your own company policies.


  9. Helpful (1)

    Store Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Center Manager in Houston, TX
    Former Employee - Center Manager in Houston, TX

    I worked at Ace Cash Express

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Pay is decent, that's about it...

    Cons

    Unprofessional Management, looking for any and every reason to fire employees. Spent a year and a half going into work everyday expecting to be fired for something trivial. Security is an issue as well at some locations and I just got tired of going to work afraid for my life.

    Advice to Management

    The things you have to deal with on a daily basis make this is one of the worst jobs I have ever had. Compensation needs to be increased (to almost double) to reflect the soul-crushing conditions of working for this company and get the quality error-free employees they require.


  10. Helpful (1)

    Never more disappointed in an employer.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Little Rock, AR
    Current Employee - Anonymous Employee in Little Rock, AR

    I have been working at Ace Cash Express full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    You get to work with the public on helping them obtain a loan, safety while inside and outside the store.

    Cons

    Upper management, the people in this company do not care about their employees at all. No matter how long you have been with them. The all mighty dollar is all they look after. The people at the regional office talk to the employees like we are stupid. poor pay with even poor hours!! No Cares how hard you work as long as you are making them a good bonus your safe.

    Advice to Management

    Take care of your employees, listen to them don't just hear them, help them, don't just replace them, talk to all upper staff about to to treat each other. when you have happy employees you have better performance out of them, they will want to work harder to impress you.


  11. Helpful (1)

    Needs a change in leadership from the top down

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Irving, TX
    Current Employee - Anonymous Employee in Irving, TX

    I have been working at Ace Cash Express full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Pay; employees; location; supports the community and employee events

    Cons

    leadership; nepotism; benefits; culture and backbiting



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