Ace Cash Express

  www.acecashexpress.com
  www.acecashexpress.com
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Ace Cash Express Reviews

Updated September 1, 2014
Updated September 1, 2014
96 Reviews
2.9
96 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ace Cash Express Chairman, President, and CEO Jay B. Shipowitz
Jay B. Shipowitz
51 Ratings

Review Highlights

Pros
  • Incentives are good pay is okay (in 6 reviews)

  • benefits, employee appreciation once a month including free pizza (in 3 reviews)


Cons
  • pay, advancement, promotions, leadership, work-life balance (in 5 reviews)

  • They do not pay enough to keep anyone that is worth working for this company so you are forced to work long hours with no brakes (in 5 reviews)

More Highlights

19 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Leadership lacks integrity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President
    Former Employee - Vice President

    I worked at Ace Cash Express full-time for more than 5 years

    Pros

    Good pay and bonuses when you get them

    Cons

    Lack of integrity from the top down

    Advice to ManagementAdvice

    Start living your principles

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    horrible pay and no opportunity to advance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Floating Center Manager/Teller  in  Indianapolis, IN
    Current Employee - Floating Center Manager/Teller in Indianapolis, IN

    I have been working at Ace Cash Express part-time for more than a year

    Pros

    co-workers, working alone, being able to study

    Cons

    pay, advancement, promotions, leadership, work-life balance

    Advice to ManagementAdvice

    hire better people, better compensation, more opportunity for growth

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    worst Management to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer  in  Irving, TX
    Former Employee - Senior Software Engineer in Irving, TX

    I worked at Ace Cash Express full-time for more than a year

    Pros

    Pay was according to the market

    Cons

    Too much politics, favoritism, micromanagement and dishonesty in IT Top management. You can’t voice your opinion at all. It’s a dictatorship of three people CIO, VP and Director who are not good leaders at all since neither one of them know how to manage and build a team. If for some reason one of them doesn’t like you then they make working environment very hostile for you. They start giving that employee a hard time on purpose by looking for faults in their work, start micro managing you, nit-picking at your work and create a work environment that is unbearable. I’m in IT for years and worked at many places but working at ACE was the worse experience of my career.

    Advice to ManagementAdvice

    Listen to your employees, see why people are leaving and Stop favoritism. Be honest and promote people who are deserving. Get some training on how to manage people and build a team. Politics and favoritism will destroy the company and your career as well

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Center associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ace Cash Express

    Pros

    No supervisor on you at all times, if you sell enough cards or do enough loans you will get a bonus

    Cons

    Can't leave the store at all until shift is over, very vulnerable to being held up coming into the store or leaving, only person all day at very busy stores, management doesn't care about employees or safety

    Doesn't Recommend
    Neutral Outlook
  6.  

    Was threatened by my DM that I would lose my job because I was sick (with a note) and missed one day of work in a year!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Center Manager  in  Plano, TX
    Former Employee - Center Manager in Plano, TX

    I worked at Ace Cash Express full-time for less than a year

    Pros

    The customers were nice and you built up a relationship

    Cons

    10 to 13 hour days and you are locked in. No breaks, not allowed to leave

    Advice to ManagementAdvice

    Don't threaten your employees, they will find work elsewhere

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Worst Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Center Manager  in  Pantego, TX
    Current Employee - Center Manager in Pantego, TX

    I have been working at Ace Cash Express full-time for more than 3 years

    Pros

    its good experience and the management level training looks good on a resume and there are alot of skills you can learn from working here and the company also offers pretty good benefits.

    Cons

    they expect so much out of you and pay you like a burger flipper but still expect management level results for chicken feed. long long shifts 12 hours per day and its impossible for them to stay staffed because of their high turnover rate

    Advice to ManagementAdvice

    care about jr level management

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Probably one of the worst companies I have worked for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ace Cash Express full-time

    Pros

    I really do not have anything nice to say about this company at all.

    Cons

    The management is horrible. They do not pay enough to keep anyone that is worth working for this company so you are forced to work long hours with no brakes. They make false promises all of the time. And when it comes time they just ignore you like a teenager. The drama is horrible because everyone is unhappy. And most of the customers are horrible to the employees. I could go on and on but I do not think there is enough space here.

    Advice to ManagementAdvice

    My advice is to train the district managers so they know how to do their job. Also take a good look at some of the district managers. They have no business doing this job. Especially when they ignore all of their employees. I have heard over and over and also seen it first hand that they do not get back to you.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    High turnover and management cares about nothing but themselves

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ace Cash Express

    Pros

    Not one thing, No sense of loyalty

    Cons

    No Loyalty, Inconsiderate people, out to con the consumer

    Advice to ManagementAdvice

    Focus more on the community inside and outside of the workplace. Learn a bit of loyalty. Create a better work atmosphere rather than one that resembles a chop shop.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Worst company I've every worked for....by far!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collections Representative  in  Irving, TX
    Current Employee - Collections Representative in Irving, TX

    I have been working at Ace Cash Express full-time for more than a year

    Pros

    Great Coworkers. Great Location (Las Colinas)

    Cons

    shady management
    terrible work strategies
    huge turnover

    Advice to ManagementAdvice

    I have never heard of a company that changes their bonus structure monthly just to save money. you get 3 paid vacations and then they call themselves "employer of choice". Something is wrong when you have supervisors that walk. at least 12 in a year's time. something is wrong with the company not the man! Jay Shipowich seems to be an ok guy but considering the only interaction is maybe an elevator ride, that is even an assumption.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    horrible work environment no breaks no advancement no respect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Center Manager  in  Savannah, GA
    Current Employee - Center Manager in Savannah, GA

    I have been working at Ace Cash Express full-time for more than 8 years

    Pros

    benefits are good with this company

    Cons

    one person working a 11 to 12 hr shift alone with no break ther should be 2 people working at all times we should have lunch breaks. no room for advancement no mtivation from your dm no help from your dm you are just a number pay is bad for managers

    Advice to ManagementAdvice

    give the centers back to the managers let them do their own ordering and make out their own schedule and make available room for advancement and keep your dms in check there treating people wrong using profanity when they talk to them.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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