Ace Cash Express Reviews

Updated July 31, 2014
Updated July 31, 2014
92 Reviews

2.8
92 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ace Cash Express Chairman, President, and CEO Jay B. Shipowitz
Jay B. Shipowitz
48 Ratings

Review Highlights

Pros
  • Incentives are good pay is okay (in 5 reviews)

  • benefits, employee appreciation once a month including free pizza (in 3 reviews)


Cons
  • Absolutely no work/life balance (in 4 reviews)

  • No breaks, not allowed to leave for lunch (in 3 reviews)

More Highlights

21 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller  in  Sacramento, CA
    Current Employee - Teller in Sacramento, CA

    I have been working at Ace Cash Express full-time for less than a year

    Pros

    Easy pace, knowledge about all of the products

    Cons

    not given enough hours, pay is awful

    Doesn't Recommend
    No opinion of CEO
  2.  

    management is a joke... not a family-oriented company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ace Cash Express as a contractor

    Pros

    bonus and pay was good

    Cons

    management
    cant take off for emergencies

  3.  

    Unrealistic Expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ace Cash Express

    Pros

    Compensation is decent. Co-workers are pleasant

    Cons

    Long hours, 24/7 on call expectations, upper management is a good ol boys club and several members are homophobic. HR is a joke.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Very High Turnover for employees and management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Center Manager  in  Fort Worth, TX
    Former Employee - Center Manager in Fort Worth, TX

    I worked at Ace Cash Express full-time for more than a year

    Pros

    The hours are good with no Sunday hours. You can reach your 40 hours in 4 days. No late night hours and Saturdays they are open till 6:00 pm.

    Cons

    Most of the time employees work alone. They are not allowed to leave the center for up to 12 hours per day. If you are busy there is no time to eat or take a restroom break. If you are sick it is very difficult to find someone to replace you, because you are the only person working

    Advice to ManagementAdvice

    There needs to be 2 people in a center on busy days to give better customer service and allow employees to complete necessary calls and job duties.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    As a DM, the phone never stops rining - night and day.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - District Manager
    Current Employee - District Manager

    I have been working at Ace Cash Express full-time for more than a year

    Pros

    Base salary wasn't to bad, but the bonuses were almost impossible to achieve.

    Cons

    Did not have all the tools to do the job. No private office, no laptop and getting supplies was like pulling teeth sometimes.

    Advice to ManagementAdvice

    Empower the Store Managers a little more so the DMs actually have time to hire, train and develop their associates - instead of putting our fires ALL day long.

    Doesn't Recommend
    No opinion of CEO
  7. 1 person found this helpful  

    High pressure sales of low quality financial instruments.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSM
    Current Employee - CSM

    I have been working at Ace Cash Express full-time

    Pros

    Slow days are great! You get time to do everything you are supposed to do as a manager without the constant interruption of customers. Benefits are better than nothing, they cover about half of Dental and Vision, Medical depends on what you pay for, I went to the high end after getting raked across the coals for an emergency room visit and it has been much better since. Co-workers are fabulous! Virtually everyone that works there is a good person.

    Cons

    Pay is better than McDonalds, but not by much. I have heard people who work in similar positions for different companies tell me they make anywhere from $1 to $4 more per hour than what I make in less than half the time. They will only give you a raise if they absolutely have to, they are very tight with their money, this includes store maintenance, supplies and bonuses. They are constantly raising the bar on Bonus thresholds. If you hit your numbers that just means the numbers are going to go up. Clientele is about 50% good people and about 50% less than desirables. Constantly guarding against fraud and other types of scams. And if you let your guard down, then you forfeit your job. No breaks, you sign a waiver giving up your rights to breaks when you get hired if the state allows it. Under staffed, they will not adequately staff your store. The beginning of the month is very busy for any financial institution and we only have one person in our stores handling a line out the door all day long. This can be very frustrating when the main sale is a prepaid debit card that has the worst customer service I have ever seen. Lots of problems, and due to the card companies inability to handle customer complaints they come back to us, usually when we are already swamped.

    Advice to ManagementAdvice

    Staff and pay adequately. If a store is being held together with tape, maybe it's time to remodel. If the customers are freezing, buy a heater. Don 't put all your eggs the same basket, especially when that basket has horrible customer service and constantly tries to undermine our own company.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    It was a ride, it had its ups and downs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ace Cash Express

    Pros

    The money is great, you get to work without supervisor over your shoulder.

    Cons

    Company is based on fear, the training is not long enough and the hours are long.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Horrible Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager In Training  in  Monroe, LA
    Former Employee - Manager In Training in Monroe, LA

    I worked at Ace Cash Express full-time for less than a year

    Pros

    Endless entertainment by the general public on a daily basis for 12 hours a day. Never a dull moment.

    Cons

    12 hours in a bullet proof box with no plausible means of escape no matter if emergency, death or bleeding... horrible pay scales, little to no raises, no incentive to perform.

    Advice to ManagementAdvice

    Pay your employees more and you might retain them and get a better quality of employees.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10.  

    ace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at Ace Cash Express full-time for less than a year

    Pros

    stable job as long as you dont get pregnant. was let go of during maternity leave!

    Cons

    had a friend let go of from random drug testing

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    A word from a tenured employee who has lost faith in the leadership.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Irving, TX
    Current Employee - Anonymous Employee in Irving, TX

    I have been working at Ace Cash Express full-time for more than 10 years

    Pros

    The senior leadership have good vision and leadership.

    Cons

    The strategic initiatives have not been well executed in recent years resulting in poor performance. Leadership does not live by the principles published. HR is in shambles.

    Advice to ManagementAdvice

    Say what you mean and mean what you say. Being creative is great, but not following guidelines or changing the rules as you go is not acceptable in some cases.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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