Ace Cash Express Reviews

Updated July 31, 2015
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3.0
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Approve of CEO
Ace Cash Express Chairman, President, and CEO Jay B. Shipowitz
Jay B. Shipowitz
19 Ratings

Pros
  • Great customer service skills are learned while working at Ace Cash Express (in 4 reviews)

  • Good pay not a whole lot of work (in 6 reviews)

Cons
  • pay, advancement, promotions, leadership, work-life balance (in 5 reviews)

  • Long hours working without the company of others (in 5 reviews)

More Pros and Cons

43 Employee Reviews

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  1. Center Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Daytona Beach, FL
    Current Employee - Anonymous Employee in Daytona Beach, FL

    I have been working at Ace Cash Express

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Full time work, good benefits and good bonus opportunities.

    Cons

    2 and 3 Consecutive 13 hour shifts


  2. Helpful (1)

    Center Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Center Manager in Bedford, TX
    Former Employee - Center Manager in Bedford, TX

    I worked at Ace Cash Express full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Customers can be nice, I liked my coworkers, you work by yourself and at your pace

    Cons

    No breaks, consistently understaffed. The pay was not equal to other pay in the same field. High turnover.

    Advice to Management

    Encourage corporate to pay enough to keep good employees.


  3. Helpful (1)

    District Manager duties

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - District - Multi Unit Manager in Houston, TX
    Former Employee - District - Multi Unit Manager in Houston, TX

    I worked at Ace Cash Express full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Profitable industry, lots of work to keep you busy on a daily basis

    Cons

    When they say on call 24/7, they mean 24/7. Lack of renovated stores equates to old wiring and faulty phone lines...false alarm calls at 3am, etc. Personal use of car costs too much for a low annual salary.

    Advice to Management

    Supply laptops and gas cards at least.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Customer service associate 2

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Associate in Spokane, WA
    Former Employee - Service Associate in Spokane, WA

    I worked at Ace Cash Express full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I worked there for 9 years. You are pretty much your own boss because you are left to work alone 90 percent of the time

    Cons

    Problem is when it gets busy you are still alone to figure it out. It's sink or swim then you get in trouble for not selling extra stuff

    Advice to Management

    Better equipment, training and integrity which is one of their key principals. Definitely that place has changed for the worse. Sorry but its true


  6. center manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Center Manager in Houston, TX
    Current Employee - Center Manager in Houston, TX

    I have been working at Ace Cash Express

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Enjoy the workplace, love the customers, new break system, and great team to work for! Good hours no more twelve hours at a time, incentives are great

    Cons

    Customers are rude at times majority of the time they are old, not a lot of communication from dm and rvp

    Advice to Management

    Great


  7. Decent job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ace Cash Express full-time

    Pros

    Reasonable bonuses and sales commission.

    Cons

    Not enough training, long hours.


  8. HR Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Manager in Dallas, TX
    Current Employee - Human Resources Manager in Dallas, TX

    I have been working at Ace Cash Express full-time (More than a year)

    Pros

    Opportunity for those with strong work ethic

    Cons

    Turbulent legislative environment creates constant change

    Advice to Management

    Plan more, stick to plan


  9. Center Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ace Cash Express full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    The relationship you build with your customers

    Cons

    So many have been with company in same position for over 10yrs so upward mobility is hard.


  10. Review of corporate office job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate in Irving, TX
    Current Employee - Corporate in Irving, TX

    I have been working at Ace Cash Express full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good people Flexible about working hours Decent Pay

    Cons

    Very poor work/life balance, you are expected to work A LOT Antiquated systems Management unwilling to invest in future of company


  11. It was ok

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Memphis, TN
    Former Employee - Sales Representative in Memphis, TN

    I worked at Ace Cash Express

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    got at least 3-4 days off

    Cons

    cant leave the center, hate being on call

    Advice to Management

    Would love to work in only one location



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