Ace Hardware Reviews

Updated August 27, 2014
Updated August 27, 2014
220 Reviews

3.7
220 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ace Hardware President and CEO Ray A. Griffith
Ray A. Griffith
94 Ratings

Review Highlights

Pros
  • you learn a lot about home improvement and retail (in 12 reviews)

  • Good values and very positive with respect to work life balance (in 7 reviews)


Cons
  • I only received minimum wage throughout the entirety of my employment (in 10 reviews)

  • Long hours and chaotic schedule (in 8 reviews)

More Highlights

58 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager  in  Memphis, TN
    Current Employee - Assistant Store Manager in Memphis, TN

    I have been working at Ace Hardware part-time for more than a year

    Pros

    You get to learn a lot about hardware.

    Cons

    Low pay, no benefits...but that could depend on location

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    All-American Company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Floor Associate  in  Salt Lake City, UT
    Current Employee - Sales Floor Associate in Salt Lake City, UT

    I have been working at Ace Hardware part-time for more than 3 years

    Pros

    Family feel, flex hours, meaningful relationships with customers, managers, and coworkers, great place to learn the basics about business, shorter store hours than other places, managers are great to the workers, sometimes we have fun at work.

    Cons

    Lowest pay rates in retail, Ace considers clicking through video after video good training, no quality time with ownership and corporate staff, store managers often treated poorly by owners - so no one wants to be a manager, too much time counting inventory - not enough time making sure we have the right product or help customers, our Ace seems to be struggling to keep up with the times, owners sometimes seem more involved in their personal lives than their business!

    Advice to ManagementAdvice

    Don't be stuck in the past, let the people in the store run the store, need to be open longer hours to compete with internet and other retail stores, need modern products.

    Recommends
    No opinion of CEO
  3. 1 person found this helpful  

    Decidedly mixed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Iowa City, IA
    Former Employee - Sales Associate in Iowa City, IA

    I worked at Ace Hardware full-time for more than a year

    Pros

    Small locally owned neighborhood store. People were allowed to bring in their dogs.

    Cons

    understaffed, more work than mere mortals could handle. Store was overstocked, cluttered, impossible to keep clean or even marginally tidy. The manager was a compulsive workaholic which meant he was too busy to bug us. He'd assign a task and then disappear, leaving us to do our work without undue interference. The assistant manager was the opposite, a totally disorganized micromanager and a real pain in the neck.

    Advice to ManagementAdvice

    The last time I was in the store, the place had done a complete 180. The store owner had fired the manager, took over his job, cleaned out the overstock, and apparently got the more obnoxious employees under control.
    At this point no advice.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Good, but hard to deal with management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Germantown, TN
    Former Employee - Sales Associate in Germantown, TN

    I worked at Ace Hardware part-time for more than a year

    Pros

    Easy to learn the ins and outs of the job. Cash register was easy to run. Nice to help customers with many aspects of home improvement

    Cons

    Bad management. Very low pay for new hires. Not the nicest people to work for. No flexibility on taking time off. Scheduling was a nightmare

    Advice to ManagementAdvice

    Office culture and better clock-in/clock-out system

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Warehouse Supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Warehouse Supervisor  in  Gansevoort, NY
    Current Employee - Warehouse Supervisor in Gansevoort, NY

    I have been working at Ace Hardware full-time for more than 5 years

    Pros

    Salary, Comradery, location, support from peers.

    Cons

    Extremely long work hours. Work atmosphere.

    Advice to ManagementAdvice

    None

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Fun place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Clerk/Cashier  in  Lakewood, CO
    Former Employee - Clerk/Cashier in Lakewood, CO

    I worked at Ace Hardware full-time for more than a year

    Pros

    Great place to work if your a high school student. you learn a lot about home improvement and retail. Coworkers are usually fun and friendly.

    Cons

    Customers can be very trying. The Pay is very minimal.

    Advice to ManagementAdvice

    Let employees utilize their skills more.

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    A good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ace Hardware full-time for more than 5 years

    Pros

    Fair compensation for work provided, company tries to keep a historical culture of being friendly and helpful.

    Cons

    The Management level is ridiculous, the managers have no clue what they are doing, almost seem to be promoted after a given timeframe instead of earning a promotion. Executive group has a plan, communication downward does not flow smoothly. The company is run on the fear of the RSCs instead of best for business.

    Advice to ManagementAdvice

    Helpful is a two way street, as you want helpful to flow from Corporate headquarters to the RSCs to eventually the retailers, there has to also be some open communication on what the issues are instead of just trying to cover them up.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Not bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager  in  Cheektowaga, NY
    Current Employee - Assistant Store Manager in Cheektowaga, NY

    I have been working at Ace Hardware full-time for more than 10 years

    Pros

    They knew how to make paint.

    Cons

    They didn't know how to match it.

    Advice to ManagementAdvice

    Get the after school help out of the way. Make room for hiring people who can work full time and actually have knowledge about hardware. It is cheaper to pay them, but your customer service goes down.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Short lived and stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Washington, DC
    Former Employee - Sales Associate in Washington, DC

    I worked at Ace Hardware full-time for less than a year

    Pros

    Learn a lot about hardware and home improvement
    Flexible schedule

    Cons

    No advancement
    No regard for safety

    Advice to ManagementAdvice

    The manager was having relations with another team member while doing drugs. poor values for this place.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    I had a good time working there for 6 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Bellevue, WA
    Former Employee - Customer Service Representative in Bellevue, WA

    I worked at Ace Hardware part-time for more than 5 years

    Pros

    I worked in the Bellevue WA Store. They paid me $12 an hour to start . I was let go because I made to much money which was not my fault. I worked there during the construction recession.

    Cons

    The management is to young and does not do HR very well. I was laid off for reasons never spoken to me about. I was a good employee especially after 6 years at one store. I'd like to get a job at another ACE closer to my home but ACE Bellevue will not give me a good reference.

    Advice to ManagementAdvice

    If you keep someone for 6 years you ought to work with them to keep them there. I have a lot of construction experience to go with my customer service experience after 25 years.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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