Ace Hardware
3.5 of 5 183 reviews
www.acehardware.com Oak Brook, IL 1000 to 5000 Employees

Ace Hardware Reviews

Updated Apr 13, 2014
Ace Hardware – US – “Workbench Ace Hardware”

All Employees Current Employees Only

3.5 183 reviews

                             

82% Approve of the CEO

Ace Hardware President and CEO Ray A. Griffith

Ray A. Griffith

(79 ratings)

67% of employees recommend this company to a friend
68 Employee Reviews Back to all reviews
Relevance Date Rating
in

 

Good experience

Anonymous Employee (Current Employee)

I have been working at Ace Hardware

ProsGreat work environment Nice customers.

Consnone it was a great time

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Nice company to work with!

Assistant Store Manager (Current Employee)
Wilmington, NC

I have been working at Ace Hardware full-time for more than 10 years

ProsStore discounts, interaction with customers, nice support from corporate. Fun

ConsDealing with customers that come in with chip on their shoulder and take it out on you and make the rest of your day bad.

Advice to Senior ManagementReward us for some of the good we do, don't just hit us up on what we aren't doing right.

No, I would not recommend this company to a friend

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Hard work, but rewarding employment

Field Representative (Former Employee)

I worked at Ace Hardware full-time for more than 8 years

ProsVery demanding company, expecting your best work. Excellent benefits, company car, 401K

ConsWould expect you to work evenings and weekends, but was able to make up for it with time off during work week.

Advice to Senior Managementkeep communication going with field

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Typical retail experience

Cashier (Former Employee)
Tinley Park, IL

I worked at Ace Hardware part-time for more than 3 years

ProsFriendly management, plenty of raise opportunities, learn about hardware

ConsVery family-run...sometimes a good thing, but not a lot of room for "new thinking".

Advice to Senior ManagementLet your younger employees have a voice. Change some things around and see how they go. The times they are a-changing.

Yes, I would recommend this company to a friend

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My experience was good. I loved the other employees but management was inconsistent.

Cashier (Current Employee)

I have been working at Ace Hardware part-time for less than a year

ProsThey don't watch you like a hawk. Hours are pretty good and the employee discount was amazing. Family owned.

ConsPay is not great. Hardly ever get a raise and favoritism is rampant. The customers are usually old mean men who are in desperate need of a plumbing fix.

Yes, I would recommend this company to a friend

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ok

Retail Store Manager (Former Employee)
Monroe, CT

I worked at Ace Hardware full-time for more than 8 years

Proshelping customers with thier projects

Conshelping fustrated customers with an emergancy fix

Advice to Senior ManagementNeed yearly reviews

Yes, I would recommend this company to a friend

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friendly atmosphere

Customer Service Representative (Former Employee)
Richland, WA

I worked at Ace Hardware part-time for more than 5 years

Prosthey work around your school schedule, and try to give you all the days off you asked for. which is great.

Consyou have to beg for a review, and before you finally get one they get a new manager and you have to wait another 90 days so they are able to give you one. its kinda ridiculous

Advice to Senior Managementpromote from with in.

Yes, I would recommend this company to a friend

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Ace hardware

Store Manager (Current Employee)
Toledo, OH

I have been working at Ace Hardware full-time for more than 10 years

ProsLearn to do a little of everything throughout the entire store

ConsBig box can move in and kill business

Advice to Senior Managementna

Yes, I would recommend this company to a friend

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Customer Service- Cashier - old part time job in high school. Mainly worked the floor and occasionally cashiered.

Customer Service Representative (Former Employee)
Atlanta, GA

I worked at Ace Hardware part-time for more than a year

ProsFlexible management - wide range of issues to solve - helping guests truly get what they want and solving issues. The pay rate was fair also.

ConsThere were not many Cons that come to mind. occasionally unloading the trucks was a real pain but you'll get that in anywhere. When I was there I was confused about very few issues.

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great environment, lousy schedule

Anonymous Employee (Current Employee)

I have been working at Ace Hardware full-time for less than a year

Prosgreat people and nice store

Consschedule that does not work with any kind of family life, quit providing any kind of health insurance after they hired me.

Advice to Senior Managementrotate schedule around so everyone gets a chance to have a day of with their spouse once and a while. rotate times so they get to have dinner with the family a couple of times a week. you will never be able to keep good people unless you work it out so they can have time with the family to have dinner or go to a game even just once a month.

No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Ace Hardware reviews and ratings — including employee satisfaction and approval rating for Ace Hardware CEO Ray A. Griffith. All 68 reviews posted anonymously by Ace Hardware employees.