Ace Hardware Reviews

Updated April 24, 2015
110 reviews filtered by
  • Any Location
  • Any Job Title
4.0
110 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Ace Hardware President and CEO Ray A. Griffith
Ray A. Griffith
49 Ratings

110 Employee Reviews

Sort: Popular Rating Date
  1. Good career type position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ace Hardware

    Pros

    Have a lot of autonomy and flexibility with schedule. You must be self-motivated in this job. Great to work with independent business owners.

    Cons

    Demanding responsibilities. Typical retail in that there are a lot moving parts and you must be the retail expert in all things retail and business ownership.

  2. A Great Place To Work !!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ace Hardware

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great Owners and Management, great employees

    Cons

    I do not have any cons

    Advice to Management

    None

  3. Good environment,excellent products,great customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate in Scottsdale, AZ
    Former Employee - Retail Sales Associate in Scottsdale, AZ

    I worked at Ace Hardware full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great products and availability as well as catalogue availability

    Cons

    I have no cons except that I wish I would like to still be working there

    Advice to Management

    Wish I could work there again

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Fun Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Cameron Park, CA
    Former Employee - Cashier in Cameron Park, CA

    I worked at Ace Hardware

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    friendly coworkers, responsive management, pleasant customers (for most part),management willing to work with you to give you requested time off, training

    Cons

    minimum wage
    not much room to advance

    Advice to Management

    Clue us in on how to make more sales so we can all participate in increased sales and thereby help ourselves to get pay raises!

  6. Great first job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Columbus, OH
    Current Employee - Sales Associate in Columbus, OH

    I have been working at Ace Hardware part-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The best reason to work here was having the flexibility to both work and volunteer. My manager was willing to schedual me around my Internship duties so I had a steady income all summer. He even saved my position when I left for an overseas internship. The other major reason to work here is to learn to be a great customer service oriented sales associate. We are expected to know every product in the store and have a general knowledge of DIY advise on hand. I have learned more from this job than I had expected and can now fix any little problem that comes up in my appartment.

    Cons

    Compensation for the work is low and hours can be hard to come by especially during the January to March "dry period," but put in a little extra effort and you can manage. Training in customer service is mandatory, but training on basic repairs and item location is subject to each employee's initiative, which creates a knowledge gap between those who want to succeed and those trying for easy pay. Finally, as an employee at ACE you are expected to learn to run the register. This is not so much a problem as a hassle. I dislike having to leave the customer I am currently helping, and forming a relationship with, just because the guy waiting to check-out can't wait 5 seconds and is smashing the bell repeatedly.

    Advice to Management

    Create a clear line between sales associates and cashiers. Being made to do both is tiring and detracts from customer service. Most customers are okay with it, but I’d rather not have to break our conversation and the bonds being formed

  7. Helpful (1)

    Good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Oak Brook, IL
    Former Employee - Anonymous Employee in Oak Brook, IL

    I worked at Ace Hardware

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    They offer decent benefits and have a nice wellness program. They treat employees well.

    Cons

    Not a lot of room for career advancement without changing departments.

  8. A Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Floor Associate in Ashland, VA
    Current Employee - Sales Floor Associate in Ashland, VA

    I have been working at Ace Hardware

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Pleasant work atmosphere, friendly co-workers, safe conditions, well-managed.

    Cons

    Salary is about average ,no progressive wage increases, especially to long-term associates. Communications to associates is most times after-the-fact., especially when changes are made to the workplace.

    Advice to Management

    daily newsletters should be distributed in place of huddles especially when more than one work shift is involved, or at least when changes are made or anticipated. Review wage adjustments at least annually or more often for those associates who stand out. Get this feedback from your managers. Rely on your managers for feedback....

  9. Good Company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ace Hardware

    Pros

    Good part time job for college students, work-life balance, good experience if you are interested in a field of retail.

    Cons

    No weekends off, better pay needed, better benefits

    Advice to Management

    Better pay

  10. Good Working Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Fairfax, VA
    Current Employee - Sales Associate in Fairfax, VA

    I have been working at Ace Hardware

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Always offered good hours, friendly environment, valuable experience.

    Cons

    Hectic at times, need to be better trained for some of the power equipment

    Advice to Management

    Listen to Assistant Managers! They are more in touch with your employees

  11. Great company but needs updating

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - DSM
    Current Employee - DSM

    I have been working at Ace Hardware

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Open and easy to access systems and management teams. Great career company to retire at.

    Cons

    Some of the pros become the cons with many people hanging around too long without bringing new ideas and techniques to the mix.

    Advice to Management

    Keep your eyes open to what's happening in the market better

Ace Hardware Photos

Workbench Ace Hardware

+ Add Photo

Work at Ace Hardware? Share Your Experiences

Ace Hardware

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.