Addus Healthcare

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Addus Healthcare Reviews

Updated Jul 19, 2014

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2.4 32 reviews

33% Approve of the CEO

Addus Healthcare President and CEO Mark S. Heaney

Mark S. Heaney

(18 ratings)

35% of employees recommend this company to a friend
10 Employee Reviews Back to all reviews
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    • Culture & Values
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    Horrible

    Anonymous Employee (Current Employee)

    ProsI can't think of any. It's a bad place.

    ConsIncompetence throughout the organization, horrible leadership, everything broken

    Advice to Senior ManagementStop being greedy

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Poor organization. Growing faster than they can handle

    Agency Director (Former Employee)

    ProsProvides important services to elderly or disabled individuals allowing them to remain in their own homes., I was part of an acquisition, got out as fast as I could!

    ConsCorporate offices seem completely disorganized. Give little or no support to branches. Information is given at the last minute. They make no effort to understand the challenges/business in the many different states they have acquired. They don't seem to want to pay their employees for work performed. Local administrative staff have to fight for the compensation due to their aides.

    Advice to Senior ManagementQuit buying new businesses until you are in control of the current acquisitions! People feel like they are not valued and are considered expendable. You say you care about your employees, but its just words. This was one of the worst employment experiences I have had.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    RUN!!!!!!!!!!!!!!!!!!!

    Anonymous Employee (Former Employee)

    ProsThe money was good! Sometimes!

    ConsEverything! They are awful people! Awful mgmt and cant keep anyone!

    Advice to Senior ManagementShut down!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
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    1 person found this helpful  

    Worst company to work for. Worst company for home services. Stay away.

    Scheduling Specialist (Current Employee) Palatine, IL

    ProsI love being able to satisfy clients. If a problem arises, like their home care aide does not show up, and I'm able to find a replacement within 15 minutes - that is success to me.

    ConsMy biggest pet peeve is people who don't ever go to work. That is what I did. I staff and restaff home care aides who call off or never show up for their client. It makes me angry that these clients depend on a service and I fail finding a replacement.

    This company makes promises to new clients that they will ALWAYS have an aide there to service. That's a flat out lie because there have been countless times where I call everyone (25 HCAs) on the "Best Fit" link and don't receive calls back - then I move to an employee listing. In total of trying to find 1 home care aide, I call over 60-70 aides and no one wants to work. The branch doesn't care and it makes me mad because it makes me look incompetent and that I cannot "do my job".

    I get paid $14 an hour, which is more than many companies out there and I am thankful for that, but this job should get paid more for all the ridiculous things that happen. It is stressful and annoying and I am so happy I am gone.

    Advice to Senior ManagementYou need to fire the home care aides who don't go to work, you need to hire better branch staff; service coordinators and agency directors - who will actually step up and help scheduling and on-call out when there is a critical care client going unserviced. Their communication is so poor and the telephony department gets reamed at by aides and clients when no one reports back to their voicemail or follow up on pertinent issues.

    Centralization is a joke. Each branch office should have schedulers in office where they can sit with the service coordinators and not communicate via conference calls or emails. It is not effective and I am surprised this company is not out of business. Aides and clients hate calling corporate because we are not actually in "Central PA, California, or Washington". Their voice gets lost among their call being transferred to 3 different lines. It's transfer tag and ineffective.

    Staff is constantly being shorted on pay checks - whether it be an error on the branch or payroll or the home care aide - communication needs to be addressed because it is ridiculous.

    Your company is a joke. What's even more is that CEO Mark Heaney makes over $725,000 per year according to Forbes. Why not give the aides, the telephony department, etc. a higher pay?

    Plus your email to employees who work on holidays is fascist. Why don't you work on holidays and see what it is like!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Comp & Benefits
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    • Disapproves of CEO

     

    Seriously, how can Addus, in Illinois, maintain any California clients adequately, safely?

    Decline to State (Former Employee) Riverside, CA

    ProsAll employees are not equal in ability, integrity and sensibilities. Nor are the workers. It takes money to make money! It is time you spent some money now or pay big money for lawsuits later when someone dies from neglect or abuse.

    ConsMany workers are not trained at all, they just 'show up' as if from the EDD job-line, then leave early for one excuse after another, and still get paid for all the time they were supposed to be there. Many are quick to tell you what they WILL NOT do. They have no training. Many are more disabled than their charges. What is a client in California to do about all this bycalling a phone number for some person in Illinois?

    Advice to Senior ManagementUpper, not middle management needs to HIRE experienced managers. Spend some money where it needs to be spent! Have them train the unskilled managers on how to perform their job safely, professionally, and properly. Then, have them hire experienced workers, that will eventually be able to train the unskilled workers. That means spend some money on why you are in existence, being paid way too much, or sit idly by and watch your salaries dwindle into oblivion.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Doesn't care about employees or clients

    Health Care Aide (Current Employee) Chicago, IL

    ProsNot sure there are any pros to working for Addus. The ability to manage oneself...

    ConsLow Pay
    Inflexibility
    Poor Benefits: No dental, takes 3 months to actually see a physician, very limited options
    Little respect for HCA's
    Required to falsify information at training session
    Cronyism

    Advice to Senior ManagementStop disrespecting HCA's and treating them like children. Facilitate the flexibility that you claim is available to employees. Acquire REAL medical benefits for HCA's. Be more professional and stop hiring the bottom of the barrel to work in supervisory positions. Stop treating us like we're stupid and threatening to fire us when we question your immoral tactics (falsifying documents at training session).

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • Career Opportunities
    • Approves of CEO

    2 people found this helpful  

    An employer who is about making profits off of its seniors/ disabled as well as cheating their workers out of their pay

    Health Care Aide (Former Employee) Chicago, IL

    ProsThe best thing about working for this company is the medical/dental

    ConsCompany failed to pay me my last earned wages and paid vacation for the entire 7yrs...

    Advice to Senior ManagementAlways make sure that each employee gets their paid vacation time.....

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • No Opinion of CEO

    3 people found this helpful  

    From Crisis to Crisis

    Health Care Aide (Current Employee) Central, IL

    ProsPay for home care aides is ( nominally) above minimum. Can work part time and flexible hours. Flexible clothing policy including scrubs or street wear. Payroll is accurate and on-time. Have electronic deposit.

    ConsA downstate branch office has major issues with being reactive, not proactive. They go from one crisis to another and ignore or delay issues until the issue blows up. . Have even told clients "what we don't know won't hurt us" regarding major violations of policies.

    Managers don't seem to have good time management or organizational skills, but rely on deceptive handling, maniuplation or rude, abrasive comments to staff to intimidate them and control them.

    They don't seem to have the experience or knowlege to make judgements but rely on a small clique of union homemakers to tell them what to decide, or call another branch manager for mentoring which seems to help them to personally career build and network but not provide any better knowlege or ethics in their operational decisions.

    Managers are very punitive towards clients or staff who "annoy" them by presenting issues they don't want to deal with or are co-opted on. They seem unable to string facts together to see a "large" picture. The are scared of losing clients even if the clients are in the wrong and will sell aides out rather than appropriately re-educating the client.

    Advice to Senior ManagementHire independent outside auditors or quality assurance people with good experience and job qualifications (not just political or union-oriented) to survey clients and front line staff anonymously for feedback on downstate branch offices.

    Send a every-six-months review form to aides for them to anonymously evaluate their branch director and office supervisors. Make downstate offices more accountable, and not just in their stats or pleasing, placating demeanor to Corporate officials.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    The service co-ordinators are all on a power trip.

    Slave (Former Employee) O'Fallon, IL

    ProsNONE AT ALL. As long as you kiss their butt they are happy! They treat the workers like crap!

    ConsThey lie! Work you to death and then crap on you!

    Advice to Senior ManagementClose the doors!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    One of the worst companies to work for

    Agency Director (Current Employee)

    ProsCompensation and benefits are fair. Reputation in community is neutral. Close to home. There are some competent people in middle management.

    ConsUnbelievable mis-management! Complete lack of communication throughout organization. Micromanage you every move. You are responsible for SOC's, yet sales reports to sales and has zero accountability for not meeting their goals. All of the executive management, with the exception of Mark Heaney are new.

    Advice to Senior ManagementStop! Think for a minute! Perhaps the reason that these HH agencies have been unsucessful is the barriers that management puts out in front of you, that does not allow you to do your job! Regional Directors should have the opportunity to work one on one with their agencies and stop global micromanging

    No, I would not recommend this company to a friend

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