Advance Auto Parts

  www.advanceautoparts.com
  www.advanceautoparts.com

Advance Auto Parts Reviews

Updated December 11, 2014
Updated December 11, 2014
752 Reviews
2.8
752 Reviews
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Advance Auto Parts CEO and Director Darren R. Jackson
Darren R. Jackson
440 Ratings

Review Highlights

Pros
  • If you know nothing about cars you can learn a lot (in 15 reviews)

  • Team members working together to make a great environment (in 22 reviews)


Cons
  • Upper management doesn't seem to show enough appreciation for store employees (in 69 reviews)

  • Detached upper management who would rather use fear through sharklike district managers than encouragement (in 28 reviews)

More Highlights

69 Employee Reviews Back to all reviews

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  1.  

    Was a great work environment and we worked together great as a team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mobile Parts Pro in Fort Valley, GA
    Former Employee - Mobile Parts Pro in Fort Valley, GA

    I worked at Advance Auto Parts part-time (more than 3 years)

    Pros

    Everyone including the store manager worked together as a team and we also had alot of fun together .

    Cons

    Not enough work hour's .

    Advice to ManagementAdvice

    None..was great management.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Assistant manager, working for AAP for 3 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant General Manager in Knoxville, TN
    Current Employee - Assistant General Manager in Knoxville, TN

    I have been working at Advance Auto Parts

    Pros

    -Quick advancement for those who apply themselves, started as a salesperson fresh out of HS while going to college to work on a business degree. Within a few months, I was promoted to key holder and after roughly two years, went through the ranks and became assistant general manager.

    -Decent pay- The pay is okay for the standard sales position and competitive if not better for the industry. The pay becomes good as one moves through the ranks.

    -Always something different every day. Exciting job especially if you enjoy being around cars, motors in general, or find a fascination in solving problems.

    -Bonuses are definitely an incentive for the qualified positions!

    -One is able to get their hands dirty (replacing batteries, wipers, etc.) and have fun meeting new people while building relationships with customers, some of which become extremely loyal to you.

    -Knowledge is power. Starting out I only knew the ground basics of vehicles and engines. Within a year I was keeping up with avid hot-rodders and mechanics. I definitely learned tons of information in this business which I will carry for a lifetime.

    -Good management in the store, general manager always positively pushed me to be better along with other upper management. Strong backing and coaching from the DL.

    -GM always worked with my schedule with school and allowed me plenty of time to study while maintaining a steady paycheck.

    -Great people to work with. Served my time with many great people, some of which I see and talk to on a regular basis even after they left AAP.

    -Good benefits for full-time employees (medical, dental, etc.)

    -Employee stock purchase plan

    -Employee discount! very nice when you need parts or accessories for your own ride.

    -All in all a fun, fast paced job with many benefits.

    Cons

    -Pay should be better for all positions.

    -Workload can be a little bit much for a person for one day (Cycle counts, Outs, Planograms especially, back-stock, callbacks, ad sets, installations)

    -Understaffing, one person working the counter is not acceptable at any time of the day.

    -Add ons, new sign up programs, and FIMs can be cumbersome to juggle all at once every transaction.

    Advice to ManagementAdvice

    -Value your long term employees, don't focus so much on the performance but on the individual's worth, let the GM be the judge of this.

    -Let the GM's be exactly what their job positions should be, Let raises and judgment be in their hands. GM's see work ethic and the true spirit of the employee instead of solely just sales and therefore should be in charge of a team member's future with the company and what raise they should receive.

    -Provide more hours for customer service! More members on the floor can be the difference between excellent service and subpar performance.

    -Study each individual store and take comments from the team where they need coverage during the day and what would help the store excel.

    -Appreciate your employees, many are car guys who know a wealth of information that can help the customer through and through.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Good place to advance with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager On Duty in Rocky Mount, NC
    Former Employee - Manager On Duty in Rocky Mount, NC

    I worked at Advance Auto Parts full-time (less than an year)

    Pros

    Work schedule based on your needs.
    Open communication.
    Great place to advance.

    Cons

    The hours are not consistent sometimes.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Great Journey

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - GM -District Manager
    Current Employee - GM -District Manager

    I have been working at Advance Auto Parts full-time (more than 5 years)

    Pros

    Been in business for more than 80 years and continues to do the things to make sure we will be around for at least the next 80 years

    Cons

    Health Benefits are tough for everyone, AAP needs to find a way to make ours better

    Advice to ManagementAdvice

    Continue to listen to the Field and make great choices to make us the best

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    fantastic!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Parts Pro in Louisville, KY
    Current Employee - Retail Parts Pro in Louisville, KY

    I have been working at Advance Auto Parts full-time (more than 5 years)

    Pros

    Great customer service. Great knowledge

    Cons

    availability of parts is not ALWAYS expected

    Advice to ManagementAdvice

    keep team member alert and professional

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    satisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at Advance Auto Parts full-time (more than 3 years)

    Pros

    Chance for advancement
    Strong values and ethics
    Company cares for team members and rewards them for achievements
    Forward moving company

    Cons

    System challenges
    need updated computers to achieve this

    Advice to ManagementAdvice

    Been told company is updating systems for about 3 years, have yet to see an upgrade

    Even though current system is acceptable, a new system will help us help customers better than our competion

    Right limited to what our system can do,have to use internet to get answers for customers

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Impressive company, very focused on executing expansion plans.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant General Manager in Escondido, CA
    Current Employee - Assistant General Manager in Escondido, CA

    I have been working at Advance Auto Parts full-time (less than an year)

    Pros

    If you like the car business then this is a great place to work.

    Cons

    None so far that I have encountered

    Advice to ManagementAdvice

    Keep folks in the loop during the interview process.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Awesome company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Advance Auto Parts

    Pros

    Flexible hours, cleanliness of stores, knowledge of staff, fast friendly delivery team and commercial sales staff

    Cons

    Can get pretty busy dealing with do it yourself customers and phone customers, need more full time staff on hand

    Advice to ManagementAdvice

    Management needs to listen more

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Roanoke, VA
    Former Employee - Director in Roanoke, VA

    I worked at Advance Auto Parts full-time (more than 5 years)

    Pros

    Plenty of development opportunities, growing company, involved CEO

    Cons

    Similar to many other companies, you sometimes ask yourself, "Why is this person working here." It happens, and I avoided these people

    Advice to ManagementAdvice

    Continue visibility

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great career/advancement opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at Advance Auto Parts full-time (more than 3 years)

    Pros

    Excellent growth opportunities. Promotes within. Team oriented. Great new training program, allows you to learn new skills in sales and automotive. High quality benefits package (20% Discount, Payroll deduction purchasing programs, Insurance [full time], etc). Fortune 500 company.
    I started as a part time employee with minimal automotive experience, several years customer service experience, and saw a full time promotion with pay increase in 3-4 months, promotion to assistant manager in about 15 months, and to general manager in another year.

    Cons

    Most hires start part time around $8.00-8.50/hr. There's frequent shifts in direction, often not disruptive, but sometimes tedious to train/enforce as management.

    Advice to ManagementAdvice

    The upper level teams are investing a lot of effort into molding the best auto parts retail and service environment possible. The things I found flawed as a new hire years ago are actively being corrected so at this moment I have no critiques to make.

    Recommends
    Positive Outlook
    Approves of CEO

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