Aetna
3.2 of 5 482 reviews
www.aetna.com Hartford, CT 5000+ Employees

Aetna Reviews

Updated Jun 21, 2014
All Employees Current Employees Only

3.2 482 reviews

                             

69% Approve of the CEO

Aetna Chairman, President, and CEO Mark T. Bertolini

Mark T. Bertolini

(227 ratings)

62% of employees recommend this company to a friend
83 Employee Reviews Back to all reviews
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    1 person found this helpful  

    Awesome work from home opportunity but medical benefits are not good.

    Senior/Lead Informatics Analyst (Former Employee)
    Pittsburgh, PA

    ProsRemote/tele work, training opportunities, online job boards and intranet are very easy to use. Pto and sick time accrual

    ConsMedical benefits have high deductibles and dont cover much anyway.

    Yes, I would recommend this company to a friend

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    I used to like working for Aetna

    Complaint and Appeal Analyst (Current Employee)

    ProsWork time is flexible and the amount of vacation time we get is good.

    ConsDepartment management is far removed from the needs of the employees. My department is a stressful environment where we are overworked and understaffed. Complaint and appeal analysts are resigning because of the work environment and management is not replacing them.

    Advice to Senior ManagementWe recently did a company wide employee survey, please read them and make positive changes.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    Very poorly managed. Information is not relayed efficiently and management is biased and plays favorites.

    Pharmacy Service Representative (Current Employee)
    Orlando, FL

    ProsBenefits are great, promotions to earn cash incentives for participating in certain health improvement programs.

    ConsUnderqualified management staff. Most cases of advancement or other career opportunities offered are often biased with heavy favoritism. Systems operations are constantly being changed and several systems are mandatory to be implemented with insufficient training on how to utilize. Employees are often laid off for not using systems which are sometimes not required to perform certain tasks.

    Advice to Senior ManagementPlease offer more thorough and detailed training when utilizing new systems for operations. Better qualified managers whom do not play favorites.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    Low pay

    Claims Processor (Former Employee)
    Princeton, NJ

    ProsIt was convenient to where I live, o.k perks for working at the company and I was able to save via 401K but at the expense of not being able to pay all of my rent every month.

    ConsLow pay. For a health insurance company the benefit is horrible!

    Advice to Senior ManagementBetter pay, better raise,1.5% won't cut it, better health benefits and opportunity to advance.

    Yes, I would recommend this company to a friend

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    Glad to be gone

    Case Manager (RN) (Former Employee)
    Blue Bell, PA

    Proswork at home, nice coworkers, not a difficult job

    Consmisrepresentations when you are hired, empty promises made, no loyalty to their staff, some middle management are very good but others are incompetent and manage to get by
    cheap company

    Advice to Senior Managementreward those who work

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Five years with this company, and felt pushed out.

    Health Care Consultant (Former Employee)
    Sandy, UT

    ProsA lot of great talent works here, the staff where I worked were kind and helpful to one another. Benefits were ok, liked talking to members to try and help them feel better.

    ConsA lot of micromanagement, lots of metrics and little humanity. It really became just about the metrics and not about the members improvement or well being. Medical insurance was not great, very high deductible plan, challenging for people trying to take care of ongoing chronic problems.

    Advice to Senior ManagementUpper management had no idea what they were asking us to do, operating in four different computer systems at the same time, and talking and typing at the same time with members. Programs were changed all the time, and no input for improvement from the people actually doing the work. Had a transfer freeze and didn't allow people to change to another area even if it meant losing the employee.

    No, I would not recommend this company to a friend

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    not bad but boring

    Anonymous Employee (Current Employee)

    Prosyou can work at home and have a very flexible schedule. the work can be interesting as this is a field that is in the news a lot now.

    Conslimited opportunity for growth and development. managers are not interested in developing talent. you have to make sure you are self-motivated and able to teach yourself.

    Advice to Senior Managementmore training and career opportunities. make room for new people to come in.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    If you want to know what it feels like to be under-valued work for Aetna.

    Anonymous Employee (Current Employee)

    ProsLots of truly nice people to work with, all who care about the individual who are forced to use our products. Very flexible work from home policy.

    ConsAetna values their employees less than any company I've eve worked for. This can be seen in everything from the dismal health insurance to they think strategically about long term investments.

    Poor understanding of what culture means and how to define and instill it into the work place. A wheel does not make culture.

    Advice to Senior ManagementThe money you spend on bad employe sponsored get healthy programs should be put toward better health care options.

    Don't allow new employees to be hired for only two days before you completely eliminate them and the entire team they were hired to work with.

    Better foresight into what it takes to make strategic changes to the company.

    No, I would not recommend this company to a friend

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    Makes promises to get you on, and then change their tune once you're hired.

    Senior Customer Service Representative (Former Employee)
    Fresno, CA

    ProsI will have to say for a call center their hours are great. Monday through Friday, always with weekends off (for most markets unless you want to do OT). However there is very little over time to actually be had by the Individual Market. If you're used to getting paid less than $15/hr this will be a nice plus for you since they also offer ok benefits and at least a 401k plan etc.

    ConsWhen I was interviewing with Aetna both supervisors told me that there would be the opportunity to work at home, for lots of OT if I was willing to work it, easy opportunity for performance based bonuses and great opportunity to move up- that they promote from within ALL the time. Well, fast forward to five years later. There hasn't been a work at home position since I started, I am making maybe a few dollars more than I started (with getting a cost of living raise every year), rarely make a bonus (or the lowest tier bonus) because their performance metrics are almost impossible to meet, and I have had rarely any opportunity for promotion. (Both times it came down to myself and one other person, and the other person always won out due to experience). I consider myself someone who is extremely efficient, and have been told that I am one of the top CSR's in the dept. The problem is that management is GREAT at lip service and giving you extra work to "make you look better for talent management" which really boils down to more work with no extra pay. I was super excited at the possibilities for working with this company, and am known for my skills and positive outlook- but after 5 years of continuous hard work and no recognition it's time to move on. I'm starting a job with another very well known company and I can't say enough how excited I am to LEAVE.

    Advice to Senior ManagementREWARD YOUR EMPLOYEES! I can't stress that enough! Reward them financially for the hard work they do! A pizza party for dealing with SEVEN MONTHS of crazy Health Care Reform transitions and policy changes just does NOT cut it! Lead by example! Hire supervisors that CARE, that aren't just there to inforce the ridiculous rules and collect their paycheck. Also, try working on your time off policy and guidelines, its a nightmare and definitely not tailored for a working mother or anyone who has kids and needs to take unexpected PTO. If you stopped punishing people for having real life situations happen to them and instead start rewarding them for their efforts you wouldn't have so many people jump ship like trapped rats to other companies like PG&E or Goverment Call Centers.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    flexible work schedule

    Claims Specialist (Former Employee)
    Evansville, IN

    Prosmodern and clean work enviornment

    Consno raises and very very high Benchmark to meet

    Advice to Senior Managementeventhough the benchmark is high, and eventhough all of them are not met employee has to work day in and out so a normal raise is a sign of appreciation of the hard work and that should be given to am Employee

    Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at Aetna reviews and ratings — including employee satisfaction and approval rating for Aetna CEO Mark T. Bertolini. All 83 reviews posted anonymously by Aetna employees.