Aetna

  www.aetna.com
  www.aetna.com

Aetna Reviews

Updated December 12, 2014
Updated December 12, 2014
596 Reviews
3.2
596 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Aetna Chairman, President, and CEO Mark T. Bertolini
Mark T. Bertolini
292 Ratings

Review Highlights

Pros
  • Fast paced environment; flexibility for work at home; opportunity for advancement (in 118 reviews)

  • so far more paid time off as well as more emphasis on work/life balance (in 44 reviews)


Cons
  • Aetna used to be focused on employee satisfaction and work life balance (in 26 reviews)

  • Each year's health insurance costs more with lesser benefits and higher deductibles (in 32 reviews)

More Highlights

102 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Like Grandparents, you have to respect their accomplishments but it would probably be better if they passed on soon.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Medical Economics Consultant
    Current Employee - Medical Economics Consultant

    I have been working at Aetna full-time

    Pros

    Executive management is strong and admirable. Work-At-Home and Location flexibility is modern and promoted company-wide. An army of hard-working data entry and customer service representatives who keep the day-to-day actually functional.

    Cons

    A bloated middle-class of middle-management which prevents the executive leadership's quality steering from having any effect on direction. Their IT is about two generations behind in every area too, including crucial areas like data science and predictive analytics.

    Advice to ManagementAdvice

    You have become a sales company with a data problem.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Department Managers make policy that does not represent corp policy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Registered Nurse in Philadelphia, PA
    Former Employee - Registered Nurse in Philadelphia, PA

    I worked at Aetna

    Pros

    Telecommute possible after 1 year.

    Cons

    Use of PTO for company and weather problems, Exempt employees work load requires OT to complete. By design??
    Too many secrets within Department operations. Rarely get a direct answer.
    If you persist in questions you won't last.
    When you consistently meet goals they are changed.
    Scorecard is a joke.

    Advice to ManagementAdvice

    Watch your managers more closely

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Almost Constant Reorganizations and Downsizing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Applications Developer in Blue Bell, PA
    Former Employee - Senior Applications Developer in Blue Bell, PA

    I worked at Aetna full-time (more than 10 years)

    Pros

    Very flexible work environment - a lot of work-from-home possibilities. Co-workers are mostly great people who care about the jobs they do.

    Cons

    They reorganize and change direction constantly, which usually involves layoffs. Very few opportunities for advancement, at least in IT. They don't care about doing things correctly, they just want to do it as cheaply as possible.

    Advice to ManagementAdvice

    Realize that you have a lot of very talented, hard-working employees, and reward them appropriately.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    pitiful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Individual Advantage in Blue Bell, PA
    Former Employee - Inside Sales Individual Advantage in Blue Bell, PA

    I worked at Aetna full-time (more than an year)

    Pros

    Connecting with like minded co-workers who are also trying to make the best of it under trying circumstances

    Cons

    Office Culture: They like to display the facade of cultural & corporate political correctness while implementing a very condescending attitude toward their work force. This was demonstrated by the way management would interact with employees who they were responsible for managing on a higher level, the crappy group health insurance benefits offered the employees from a company that is in the business of health insurance.

    Advice to ManagementAdvice

    Wouldn't you want your entire workforce to be out there bragging about how great their own group medical coverage is.? Especially when you are in the business of selling and servicing health insurance? Yes, it would "cost more" but look at the "ripple effect" of all that good advertising and goodwill generated by your work force !!

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6. 3 people found this helpful  

    Pretend to care about employees but truly don't

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claim Benefit Specialist in Houston, TX
    Current Employee - Claim Benefit Specialist in Houston, TX

    I have been working at Aetna full-time (more than an year)

    Pros

    A job is a job

    Cons

    No ergonomic budget. Need a new chairand can't get one and to get a back support for chair takes an act of congress. Treat us like slaves no appreciation and sent 70% of our work to India for cheaper wages.

    Advice to ManagementAdvice

    Appreciate your workers and you may get even more from them.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 3 people found this helpful  

    Had the potential to be a great company but consistently makes decisions to offshore and lay off employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Database Administrator - Senior Tech Specialist in Hartford, CT
    Current Employee - Database Administrator - Senior Tech Specialist in Hartford, CT

    I have been working at Aetna full-time (more than 10 years)

    Pros

    Training budget
    Flexible schedules
    Allows work at home

    Cons

    No career building
    No growth opportunities
    Consistently make the wrong decisions and never learn from the negative outcomes

    Advice to ManagementAdvice

    Care about your employees more than the image of caring. Provide great health insurance for better costs rather than mediocre health insurance for high cost claiming it is "Industry Standard" when it is not. Even if it is, Aetna should lead the industry rather than matching the declining "standard". I have worked for this company for over a decade and when I joined Aetna still had a vision to be the best and do the right thing, not just do what is required to make money.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Wish I could say it's a great place to work...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Disability
    Current Employee - Disability

    I have been working at Aetna full-time (more than 10 years)

    Pros

    PTO, Some managers are very cool just not mine & some of the benefits are great!

    Cons

    MICRO MANAGEMENT! Hostile work environment. If you are not a favorite forget about it.

    Advice to ManagementAdvice

    Please listen to your employees! Please take a look at a certain Director who's female who treats employees like GARBAGE! Have enjoyed working for Aetna but she has ruined it. Just awful to work for.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 3 people found this helpful  

    Aetna - All about profits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director
    Former Employee - Director

    I worked at Aetna full-time (more than 8 years)

    Pros

    It's really big and the benefits are fairly good

    Cons

    It's all about the bottom line, so it takes forever to get things approved. Also the structure is so complex with business analysts and project managers, nothing gets done quickly, you get pressure to trim features from your projects just so the BA and PM can claim success.

    Advice to ManagementAdvice

    Get rid of half of your IT staff, fire the BA's and streamline your project management process. End the endless meetings of 30 to 50 people on a project so things can get done.

    Doesn't Recommend
    Positive Outlook
  10. 6 people found this helpful  

    Can be great if you have a good manager.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Learning Consultant in Hartford, CT
    Current Employee - Learning Consultant in Hartford, CT

    I have been working at Aetna full-time (more than an year)

    Pros

    Opportunity to work from home
    Tuition reimbursement
    Opportunities for professional development
    The company values are great and are talked about a lot

    Cons

    The company values are often not upheld
    Medical benefits are terrible
    Frequent layoffs
    Managers that really shouldn't be in management (constant screaming and swearing at people, inappropriate/unprofessional comments, etc.)
    Depending on your manager, you may be expected to work a minimum of 12 hours per day plus weekends if you are exempt (no overtime)

    Advice to ManagementAdvice

    Put more emphasis on managers upholding the Aetna Values. Work-life balance and a positive working environment are extremely important to employee satisfaction. A manager shouldn't be allowed to treat employees terribly just because they (the manager) deliver results.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Working for Aetna

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Aetna full-time

    Pros

    Ability to learn valuable skills...if you're lucky. PTO is pretty good.

    Cons

    Little to no room for advancement. Bad health benefits. Low pay. Open positions don't often become available and if they do there is little chance it will mean more money. Management doesn't value it's employees the way that they should, especially those that work hard.

    Advice to ManagementAdvice

    Value your employees and try to promote and/or reward top performers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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