Aetna Reviews

Updated April 16, 2015
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2.0
115 Reviews
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Aetna Chairman, President, and CEO Mark T. Bertolini
Mark T. Bertolini
41 Ratings

115 Employee Reviews

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  1. Helpful (2)

    Customer Service Representative

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Aetna

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Steady paycheck and that's all

    Cons

    Micromanaged, ghetto coworkers, no room for growth

    Advice to Management

    Gut this place from inside out and start over!

  2. Helpful (3)

    Director

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Aetna full-time

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    Work-at-home availability. Flexible schedules.

    Cons

    Constant reorganization. Small layoffs. Culture becoming more cut throat, less congenial.

  3. Helpful (2)

    Inbound Queue Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inbound Customer Service Representative in Newark, DE
    Former Employee - Inbound Customer Service Representative in Newark, DE

    I worked at Aetna full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    full time employment offered. Decent salary

    Cons

    unrealistic production volume. the more you did, the more was expected

    Advice to Management

    direct manager was awesome. I would work under Mary Ingram's watch again

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    Unorganized company that doesn't take good care of its employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Oklahoma City, OK
    Former Employee - Account Manager in Oklahoma City, OK

    I worked at Aetna full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    The company provided good salary.

    Cons

    No proper training in any position. No support from management. No individual voice given to employees. No opportunity for growth within the company. Oddly enough, the health benefits offered and this "health insurance carrier" were not good at all for its employees. Employees are not a priority to this company.

    Advice to Management

    Learn to appreciate your employees as the valuable assets and team member that they are. Guide them and empower them to continue learning and growing as a team, and treat them with respect and politeness.

  6. Helpful (2)

    This job is hands on must be alert and is very stressful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Freelancer - Anonymous Freelancer
    Former Freelancer - Anonymous Freelancer

    I worked at Aetna (More than a year)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    The Experience you can use to get a higher paying job.

    Cons

    With this job you have to multitasking,stressful,supervisors,and leads micromanaging,monitoring phone calls,can't be 1 minute late you will get wrote up for a accurance and if you get 4 you get fired.

  7. Helpful (2)

    Highly incompetent management especially in Medicare Compliance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Compliance Director
    Former Employee - Compliance Director

    I worked at Aetna

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Good Compensation. Telecommute option available.

    Cons

    Lack of management exp. especially in medicare compliance. Too political compared to other national health plans. No formal mentoring or actions based on employee surveys.

    Advice to Management

    Hire seasoned management leaders.instead of ex-govt employees who struggle to fit for profit corporate world. Find ways to be more inclusive of telecommute workers.

  8. Helpful (2)

    Wellness coach.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Wellness Coach in Sandy, UT
    Current Employee - Wellness Coach in Sandy, UT

    I have been working at Aetna

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    For the type of work you are doing they pay pretty well. I found that my peers and co-workers created a good work community.

    Cons

    The management is very poor in their leadership and management style, specifically at the supervisor level. Their job is just to control for results rather than inspire high level great work.

    There is not much opportunity for career. Not much opportunity for moving into other roles.

    Advice to Management

    Have leadership and management training that is designed to build leaders who are skilled at motivating and inspiring instead of walking around with big sticks threatening to fire people over everything.

  9. Helpful (3)

    At least training and someone the people were great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at Aetna full-time

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Training was an absolute joy...... some of the seasoned employees were great and willing to help

    Cons

    Required to do every departments job and the pay was horrible

  10. Helpful (2)

    Company itself "seems" good on paper.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RN Case Manager
    Current Employee - RN Case Manager

    I have been working at Aetna full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    great pay, great benefits, great history, Aetnet site is stocked full of resources!

    Cons

    Office environment is terrible. Very micro managed. Poor training. Gossip and trival crap is tolerated and management participates.

  11. Helpful (6)

    Corporate Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Aetna full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Salaries can be competitive. However you will need strong negotiation skills. Has decent learning center and recently implemented career path tools for employees. Raised wages for lower income workers. Great place for to work for woman.

    Cons

    Does not value diversity of thought. 70% of new hires come from outside the company. Not a lot of opportunity for advancement. Company tends to performing lots of department reorganizations to make up for lack of talent development by managers. Performance reviews are not done consistently across the company. Diversity in management positions is lacking in all business areas. Middle management is unaware of the skills necessary to perform job functions. No commitment to training employees. Current talent management tools have not been well received and are not widely used across the enterprise...example my recent manager asked me what I do every day; after 2 1/2 years of being my manager he did not have a clue.

    Advice to Management

    Consider focus groups with employees to understand what is working, training needed to become successful. Stop using the old-boy network for career advancement. Do a better job of managing talent. It cost 3x as much to hire from the outside for roles that current employees could take on if given the opportunity. Develop a solid strategy to move talent around the company to develop their all-around skills.

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