Aetna Reviews

Updated September 10, 2014
Updated September 10, 2014
529 Reviews
3.1
529 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Aetna Chairman, President, and CEO Mark T. Bertolini
Mark T. Bertolini
255 Ratings

Review Highlights

Pros
  • Fast paced environment; flexibility for work at home; opportunity for advancement (in 102 reviews)

  • so far more paid time off as well as more emphasis on work/life balance (in 36 reviews)


Cons
  • I do find that I have a very good work/life balance, at least I did before I had to change positions (in 21 reviews)

  • Employee health insurance benefits are very expensive and coverage limited (in 28 reviews)

More Highlights

89 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 5 people found this helpful  

    Stressful..no job security

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Aetna full-time for more than 10 years

    Pros

    Ability to work from home; decent salary

    Cons

    Constant lay-offs due to reorganization and outsourcing of jobs. Frustrating to have to reprocess claims due to inaccurate processing by overseas processors....and then be job eliminated after 15 years. Focus now is on quantity, not quality.

    Advice to ManagementAdvice

    Be realistic in expectations.....go back to when quality mattered, not just quantity of claims processed. Consider keeping more jobs stateside...

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    It's difficult to identify who is running the company Aetna or an acquired company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Aetna

    Pros

    the hours are great and its a casual office. Resources are plentiful making doing your job easier and accurate.

    Cons

    There doesn't appear to be a main contact for HR issues. It is difficult to identify whose HR's rules you are to follow. You are told that you are following Aetna rules but your performance is judged by unwritten rules from a company that was Acquired. And the acquired company is more interested in protecting and advancing their employees rather than all employees.

    Advice to ManagementAdvice

    Decide who is running the company! Aetna or your acquired companies. Publish performance rules and expectations that everyone is to follow and aspire to.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    Poor leadership/Limited career growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Manager
    Former Employee - Marketing Manager

    I worked at Aetna full-time for more than a year

    Pros

    Work from home opportunities
    Nice people

    Cons

    In my opinion, If you work from home, you open yourself up to the possibility of being downsized. Being in a virtual environment makes it challenging to have exposure to leadership/decision makers, due to the company rarely having face to face team meetings. Additionally, people frequently get downsized, leadership is poor and job opportunities are limited. Several people were stuck in the same role for multiple years, due to new opportunities being non-existent.

    Doesn't Recommend
    Approves of CEO
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  5.  

    Nothing to show for a job well done

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Aetna full-time for more than 10 years

    Pros

    One thing Aetna does right is work life balance and flexible work accommodations. About 40-50% of Aetna's work force are telecommuters. And the health care benefits are pretty good and reasonably priced compared to other employers.

    Cons

    If you want to advance your career or move within the company, Aetna is not the place for you. Once you are slotted in a particular job or function, it's very difficult to move around, unless you have connections and have senior managers who are willing to go to bat for you. Aetna is notorious for being a very closed-door community. Additionally, Aetna is known for frequent layoffs, reorgs and a revolving door of management. Their overall strategy is constantly in flux. There is no discipline to product development or management. It seemed like a constant state of uncertainty. Morale has been low for a long time. There is a lot of posturing and land grabbing to make sure you're not on the outside looking in.

    After being at Aetna for over a decade, I didn't have much to show for it. Even after consistently stellar reviews and awards, my position was eliminated and I was out the door once the new leadership came on board.

    Advice to ManagementAdvice

    Develop your talent from within. Find a strategy and stick to it.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Could have been better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Nurse  in  Houston, TX
    Former Employee - Nurse in Houston, TX

    I worked at Aetna full-time for more than 5 years

    Pros

    Able to work from home. Good benefits.

    Cons

    The supervisor s are so out of touch with employees.

    Advice to ManagementAdvice

    Listen more closely to employees below supervisor level

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Waste of time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Aetna full-time for more than 3 years

    Pros

    Decent pay and vacation time.

    Cons

    Horrible benefits, bad management, no structure.

    Advice to ManagementAdvice

    Stop Playing favorites

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Desktop Support

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Aetna

    Pros

    Laid back office environment, nice coworkers

    Cons

    Outsourced all their IT support to overseas

    Advice to ManagementAdvice

    Go back to in-house IT support

  9.  

    I used to like working for Aetna

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Complaint and Appeal Analyst
    Current Employee - Complaint and Appeal Analyst

    I have been working at Aetna full-time for more than 10 years

    Pros

    Work time is flexible and the amount of vacation time we get is good.

    Cons

    Department management is far removed from the needs of the employees. My department is a stressful environment where we are overworked and understaffed. Complaint and appeal analysts are resigning because of the work environment and management is not replacing them.

    Advice to ManagementAdvice

    We recently did a company wide employee survey, please read them and make positive changes.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Awesome work from home opportunity but medical benefits are not good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior/Lead Informatics Analyst  in  Pittsburgh, PA
    Former Employee - Senior/Lead Informatics Analyst in Pittsburgh, PA

    I worked at Aetna full-time for less than a year

    Pros

    Remote/tele work, training opportunities, online job boards and intranet are very easy to use. Pto and sick time accrual

    Cons

    Medical benefits have high deductibles and dont cover much anyway.

    Recommends
    No opinion of CEO
  11.  

    Very poorly managed. Information is not relayed efficiently and management is biased and plays favorites.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pharmacy Service Representative  in  Orlando, FL
    Current Employee - Pharmacy Service Representative in Orlando, FL

    I have been working at Aetna full-time for more than a year

    Pros

    Benefits are great, promotions to earn cash incentives for participating in certain health improvement programs.

    Cons

    Underqualified management staff. Most cases of advancement or other career opportunities offered are often biased with heavy favoritism. Systems operations are constantly being changed and several systems are mandatory to be implemented with insufficient training on how to utilize. Employees are often laid off for not using systems which are sometimes not required to perform certain tasks.

    Advice to ManagementAdvice

    Please offer more thorough and detailed training when utilizing new systems for operations. Better qualified managers whom do not play favorites.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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