Aetna
3.2 of 5 483 reviews
www.aetna.com Hartford, CT 5000+ Employees

Aetna Reviews

Updated Jun 29, 2014
All Employees Current Employees Only

3.2 483 reviews

                             

69% Approve of the CEO

Aetna Chairman, President, and CEO Mark T. Bertolini

Mark T. Bertolini

(227 ratings)

62% of employees recommend this company to a friend
166 Employee Reviews Back to all reviews
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    Good, but they are prone to layoffs

    Senior Underwriting Consultant (Former Employee)
    Hartford, CT

    ProsNot a good place to work during mergers and acquisitions

    ConsProne to layoffs during periods of mergers and acquisitions and when the economy has an adverse effect on corporate economic growth

    Advice to Senior ManagementTreat your employees better

    No, I would not recommend this company to a friend

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    Able to be a Strong Patient Advocate (RN) but working for Big Business mentality

    Registered Nurse (Current Employee)
    Hartford, CT

    ProsLike what I do on a day to day basis and have the ability to work at home. Compensation when figured into an hourly pay is okay, it's fair. Work-life balance is okay there is some flexibility. My immediate supervisor is very good. Overall I am a happy Aetna employee.

    ConsBig business, job security is always in question. Squeezed for more and more, disposable employee culture. Work in crisis mode till burn-out. Employee health insurance benefits are very expensive and coverage limited. Aetna can write a great benefit package but they do not provide that great package to their employees. I always wonder if the C-suite has the same benefit package.

    Yes, I would recommend this company to a friend

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    Great Flexibility, Some Great People, Below Market Pay

    Counsel (Current Employee)
    Hartford, CT

    ProsThe flexibility at Aetna is the best I've ever seen - the ability to work from home, and the limited travel make a home/life balance extremely easy to attain. In addition, the people who I get to work with on a daily basis are exceptional.

    ConsThe flexibility comes at a price - Aetna seems to pay most of its employees well below market value compared to other companies. Also, in a company of this magnitude, naturally there are a lot of people who keep their head down and skate by for years. Finally, while management is trying to change the culture at Aetna, it seems more of window dressing. A selfish, whiny, blameworthy culture is seemingly ingrained in a lot of the legacy employees. It is going to be truly monumental to change the culture at a 160 year old company in a relatively antiquated industry.

    Advice to Senior ManagementPay employees a more competitive wage to retain good talent. Spend a lot more time and money on innovation, rather than tweaking existing processes. Exhaust every option in attempting to change the culture, even marginally.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    It Depends...

    Anonymous Employee (Former Employee)

    ProsTraining, Benefits, Flex work hours, Telecommute option.

    ConsOffice politics BS, too much micro managment, favoritism, lack of professionalism in managment and office drama. While I don't think this affects the company as a whole as it really depends on the people you work with. This couild happen at any company. However, it was really bad in the department I worked for.

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    2 people found this helpful  

    Aetna was an okay place to work.

    Health Care Consultant RN (Former Employee)
    Sandy, UT

    ProsAllowed to telecommute, timely raises, okay benefits. I believe the intent is to provide a good product.

    ConsLots of change, pressure to do more with less resources, minimal chance for promotion. I worked in a place where micromanagement was the norm, and metrics were the only way you were measured, not by any other means. Being given minimal time to take a bio break or get a breather. Had to spend many hours after work catching up, of course I was salaried, but there was no other way to get the very redundant work done.

    Advice to Senior ManagementSo many layers, and the top layers have no clue what is happening in the trenches. Very frustrating to have change coming down on top of you, and such pressure put on the people actually having contact with the members.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    Fair work environment. Upper Management was quite unorganized

    Registered Nurse (Former Employee)
    Blue Bell, PA

    ProsChoosing working hours was beneficial.
    Working conditions were optimal

    ConsPay was poor across the board.

    Advice to Senior ManagementMore organization needed.

    Yes, I would recommend this company to a friend

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    There is good and bad.

    IT Professional (Current Employee)
    Hartford, CT

    ProsThe company has a good strategy and will probably do very well over the next few years. Flexible schedules including work at home.

    ConsThe company doesn't value IT employees. There has been at least one round of layoffs, and some times more, every year that I've been there. At least 80% of IT got a $0 raise this year. They also have a policy in which you can't bring on new IT hires in CT. If a hire is to be made, it needs to be in a lower cost state.

    Advice to Senior ManagementIT is not a blue collar job. You are pushing talent out the door for short term gain.

    – I'm optimistic about the outlook for this company

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    A place to hang your hat for awhile.

    IT Project Manager (Former Employee)

    ProsQuite a diverse culture and Sr. management pushes for fairness and communication; opportunities are there in a professional setting, it all depends on your manager. Work at home options are available.

    Constremendous politics with Sr management, direction may get lost because of that. There is concern that team and support is just rhetoric as there is a lot of position shifting and outsourcing that is continually occurring.

    Advice to Senior ManagementBe straight forward with your employees vs. dancing around the subject; this will reduce the dreaded gossip channel and they will respect you more for it.

    No, I would not recommend this company to a friend

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    Working for Aetna

    Anonymous Employee (Current Employee)

    ProsHours are flexible which is always great and convenient. After a while you earn the opportunity to work at home which has made work-life balance much easier. The starting pay I believe is higher than most medical insurance companies.

    ConsThere is no room for advancement, especially depending on the department you are working for. One department in Underwriting will promote their Underwriters every year until you hit the title of Underwriter, then it gets a little bit harder to get to the next titles after. Whereas other departments some take, I've seen from 5-7 years just to get to the next title. Also the benefits are not ideal. I thought working for an insurance company I would have stellar benefits. I made a completely wrong assumption.

    Advice to Senior ManagementI think advancement and the way promotions are given should be definitely looked into. Also the benefits. Benefits are the biggest complaint all the employees usually have. It's always brought up in meetings but nobody does anything to change it.

    Yes, I would recommend this company to a friend

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    Equal to other, similar companies

    Nursing (Current Employee)
    Miami, FL

    ProsLarge company with opportunities if you look for them

    ConsRestructuring cuts were made without looking at talent -- were blindly made based on job-position only. A lot of talent was lost to competitors and the remaining staff has trouble focusing on their job instead of updating their resumes.

    Advice to Senior ManagementWarn employees that cuts must be made, then offer early retirement or placement packages to those who want to leave. Also offer training via the TBT to those who remain to move into new departments instead of firing them.
    BOTTOM LINE: Current employees can focus on their jobs instead of job hunting, and aggressive workers will remain who can help grow the company.

    Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at Aetna reviews and ratings — including employee satisfaction and approval rating for Aetna CEO Mark T. Bertolini. All 166 reviews posted anonymously by Aetna employees.