Aetna

  www.aetna.com
  www.aetna.com

Aetna Reviews

Updated November 19, 2014
Updated November 19, 2014
582 Reviews
3.1
582 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Aetna Chairman, President, and CEO Mark T. Bertolini
Mark T. Bertolini
284 Ratings

Review Highlights

Pros
  • Fast paced environment; flexibility for work at home; opportunity for advancement (in 118 reviews)

  • so far more paid time off as well as more emphasis on work/life balance (in 44 reviews)


Cons
  • Aetna used to be focused on employee satisfaction and work life balance (in 26 reviews)

  • Each year's health insurance costs more with lesser benefits and higher deductibles (in 32 reviews)

More Highlights

198 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Loved the work at home option

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Aetna

    Pros

    Work at home is great

    Cons

    Lots of politics in this organization

    Advice to ManagementAdvice

    Provide better insurance to employees

  2.  

    Summer intern program

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Summer Associate in Hartford, CT
    Former Employee - Summer Associate in Hartford, CT

    I worked at Aetna as an intern (less than an year)

    Pros

    The pay was competive and housing was covered. The overall experience was good, but that greatly depended on your manager.

    Cons

    I felt that the culture was slow, and the company was an older population.

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 2 people found this helpful  

    Changing culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Phoenix, AZ
    Current Employee - Customer Service Representative in Phoenix, AZ

    I have been working at Aetna full-time (more than an year)

    Pros

    I started with this company in 2011 and it was great!!

    Cons

    The world of health benefits is changing so Aetna is changing with it. Unfortunately, this means layoffs.

    Advice to ManagementAdvice

    Demonstrate appreciation to your employees by displaying the core values instead of just talking about it.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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  5.  

    Initial training is excellent.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Services in Pittsburgh, PA
    Current Employee - Member Services in Pittsburgh, PA

    I have been working at Aetna full-time (more than 3 years)

    Pros

    You learn all of the insurance basics. The 16 weeks of training is fantastic.

    Cons

    Call center environment, constant monitoring of times - average handle times, start times, etc. Makes you feel like it's high school. You get an occurrence if traffic is bad and you're more than two minutes late or if you're sick.

    Advice to ManagementAdvice

    Treat the employeescas adults.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    I have learned and grown so much

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Customer Service Representative in Franklin, TN
    Current Employee - Senior Customer Service Representative in Franklin, TN

    I have been working at Aetna full-time (more than 3 years)

    Pros

    PTO, work/life balance, laid back environment

    Cons

    Lack of structure and organization, pay, no recognition for hard work

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Changing environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative Assistant in Lake Saint Louis, MO
    Current Employee - Administrative Assistant in Lake Saint Louis, MO

    I have been working at Aetna full-time (more than 5 years)

    Pros

    Moving toward regional consistency and improved reporting

    Cons

    Difficulty overcoming old work habits

    No opinion of CEO
  8. 1 person found this helpful  

    An okay company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Coordinator in Minneapolis, MN
    Former Employee - Project Coordinator in Minneapolis, MN

    I worked at Aetna full-time

    Pros

    I worked at Aetna for 7 years and found it to be your average corporation cube farm. The pay and benefits were okay, nothing special and most of the employees were about what you expect to find in most large corporations, some good some bad.

    Cons

    The size of the office was continually shrinking the entire time I was there. It started out with 2 floors full of people and was down to under one when I left. There wasn't a lot of inter-departmental interaction.

    Advice to ManagementAdvice

    Be more open with your employees.

  9. 2 people found this helpful  

    Speak to current employees before joining company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Aetna full-time (more than 5 years)

    Pros

    Promotes and rewards the health of their employees. Occasionally work from home positions are available. If you land a management position there are opportunities to coach and develop staff.

    Cons

    Office politics can land you on the street or running for the door. Policies are in place that, if followed, promote employee engagement and development. These policies are being ignored by senior management that come from outside of Aetna. This is happening more and more across the country.

    Advice to ManagementAdvice

    Take a harder look at the Coventry transition

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Director IT

    Current Employee - Director in Houston, TX
    Current Employee - Director in Houston, TX

    I have been working at Aetna full-time (more than 10 years)

    Pros

    Good place to work and good salary

    Cons

    poor work life balance poor resource planning

    Advice to ManagementAdvice

    focus on employee

  11.  

    The company was great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Aetna

    Pros

    Talented co-workers and a great work environment that encouraged your honest input. Very supportive teams.

    Cons

    Traffic to the office was less than desireable.

    Recommends
    Positive Outlook
    Approves of CEO

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