Aetna Reviews

Updated September 14, 2014
Updated September 14, 2014
527 Reviews
3.1
527 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Aetna Chairman, President, and CEO Mark T. Bertolini
Mark T. Bertolini
253 Ratings

Review Highlights

Pros
  • Fast paced environment; flexibility for work at home; opportunity for advancement (in 102 reviews)

  • so far more paid time off as well as more emphasis on work/life balance (in 36 reviews)


Cons
  • I do find that I have a very good work/life balance, at least I did before I had to change positions (in 21 reviews)

  • Employee health insurance benefits are very expensive and coverage limited (in 28 reviews)

More Highlights

183 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Clinical Mgmt.. "Good Ole Girls Club", sad, sad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Aetna

    Pros

    The employees are extremely hard workers, and give it their ALL, every time they enter those doors.

    Cons

    As far as the clinical mgmt. staff goes, it is unbelievable to see how favoritism is displayed on a regular basis in ALL area of daily running of business. How " various reports "are given to employees that should OBVIOUSLY be done by management. LACK OF TRUST for some of the management is a " given", due to the conflicting changes made and are told are "directly from "AETNA", in which there are always "conflicting" reports. Being able to "freely " go about inquiring ANYTHING and I do mean ANYTHING, is swiftly halted due to the " I KNOW PEOPLE IN THE COMPANY" fear tactic by some management in my opinion is COERCION in every sense of the word. It ,was , because a few years ago a huge number of people left because of management. I would think after a while the "AETNA" brass would be taking a strong look at this situation. " WELLNESS " should also be for the employees and NOT just for the members we serve with our blood, sweat and tears.

    Advice to ManagementAdvice

    Mr. Mark Bertolini , please keep you employees in mind.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    IT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enterprise Architect  in  Chicago, IL
    Current Employee - Enterprise Architect in Chicago, IL

    I have been working at Aetna full-time for more than 3 years

    Pros

    relative stable, cutting age technology, low to media stress level

    Cons

    too focus on cost. buy first build second policy

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    A monopoly that has us over a barrel, one step away from starting a company store to which we owe our souls.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Care Manager  in  New Albany, OH
    Current Employee - Care Manager in New Albany, OH

    I have been working at Aetna full-time for more than 3 years

    Pros

    The salary is decent. Clean, close to home, free parking, don't have to break your back tugging, lifting and pulling. The business aspect of Aetna is great, We are out to bust the competition and that we are doing well.

    Cons

    Politics, cronyism. The leadership for the Aetna One products. The amount of work they expect is impossible if done correctly. The audits and performance evaluations are the most subjective of any place I have ever worked in my long career as a registered professional nurse. Rules are not applied evenly and consistently to everyone. Promotions are based on who's friend you happen to be, and not on credentials or ability. Horrible clinical charting system. Option to work at home not applied consistently. Our supervisors have no idea what we actually do, and how long it takes with the horrible documentation system we have. They expect perfection, but do not have the tools to deliver perfection.

    Advice to ManagementAdvice

    Determine what your staff is actually required to do, all the steps, hunting through a horribly convoluted network of computer systems that do not transfer data from one place to another. Work, re work, re-work, takes time away from actually helping members because you are so focused on the reports for the plan sponsors. Your culture and values are not applied in the New Albany office.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Application developer

    • Senior Management
    • Culture & Values
    Current Employee - Applications Developer II  in  Phoenix, AZ
    Current Employee - Applications Developer II in Phoenix, AZ

    I have been working at Aetna full-time for less than a year

    Pros

    performance evaluation process is not very strict, if your manager is happy you will be happy.

    Cons

    i work in the medicaid projects, they seriously need to follow a well defined project process.

    Advice to ManagementAdvice

    Please have a robust project process.

    Recommends
  6.  

    Struggling from growing pains and still plagued from lack of past infrastructure maintance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Plan Sponsor Representative  in  Plantation, FL
    Current Employee - Plan Sponsor Representative in Plantation, FL

    I have been working at Aetna full-time for more than a year

    Pros

    Company is very focused on results and the producers in the organization who consistently hit goals are rewarded. Benefits are normal for a healthcare organization (high deductible plan with a health savings to offset part of the deductible) Dental & Vision as well as other optional benefits available through payroll deduction. A lackluster ESPP program rounds out the mix. Organization very pro health and takes visible actions to help employees thru varied supports (if your position permits it)

    Cons

    Merging with Coventry Health Care has made an already chaotic environment more complex. Training is all web based and normally just a set of ppt slides followed by a couple questions. Almost to say (now you can't say we didn't tell you) Many things organizationally especially compliance related are all delivered the same way. As a result comprehension is at a minimum. Resources are worse, as a new employee you would think that doing a search on the internal network homepage would get you to the right place? Wrong! You are just as likely to find a policy for what you are looking for from 7 years ago on a webpage that still looks functioning (but with the wrong process) When I mentioned this to the responsible person I was told they didn't have the budget to fix it. After that I started to see that the only way dollars are invested in something is if there is a direct and apparent payback. Many systems are web based but lack a polished feature set. Making many of the procedures very labor intensive. Even an "all employee" meeting is never an "all employee" meeting. What they mean is "all managers" Messages of clear plain language being used are only meant (for our members) for the employees lets use as many acronyms, jargon, and as much MBA level language as possible.

    Advice to ManagementAdvice

    Policies should reflect what you actually will do not what you want to broadcast to the public. Fix the plumbing before you get flooded out with bad information. (retire old abandoned sites and content, a site that hasn't been updated in 7 years probably isn't very accurate or useful)

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Good place to gain management experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Supervisor  in  Jacksonville, FL
    Former Employee - Customer Service Supervisor in Jacksonville, FL

    I worked at Aetna full-time for more than 3 years

    Pros

    Career development opportunities available if you prove to be a valuable employee and if you have a good network of contacts

    Cons

    Your career development is up to you as there is little to unexisting time to execute your development plan

    Advice to ManagementAdvice

    Allocate time for first line employees to accomplish their development plans

    Recommends
    Approves of CEO
  8.  

    OK experience....typical Corporate America

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Aetna

    Pros

    Telecommute opportunity, flexible start times, good employees to work with, good salary, employee incentives, clean working environment

    Cons

    High deductible plans, hard to get another position internally, no clear cut direction, sometimes very little work available, layoffs every year, people act too busy to help you so be prepared to learn things on your own time

    Advice to ManagementAdvice

    Often times there is no direction from management. Spend a little more money hiring actual FTEs than outsourcing work to vendors..

  9. 1 person found this helpful  

    Actuarial Area

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Actuary I  in  Hartford, CT
    Current Employee - Actuary I in Hartford, CT

    I have been working at Aetna full-time for more than 8 years

    Pros

    Generally a low stress environment.
    Good people to work with
    Generally good work/life balance

    Cons

    Room for advancement can be challenging.
    Salaries are borderline uncompetitive with the market

    Advice to ManagementAdvice

    Review compensation and opportunities for advancement

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 3 people found this helpful  

    good and bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Aetna full-time for more than 3 years

    Pros

    friendly people, stable place to work, generous benefit package, if you can get stock its performed very well over last few years, strong leadership team at top levels but middle managers / senior teams are pretty much a joke.

    Cons

    has somewhat large bureaucracy to deal with, middle level / senior managers don't know what their doing and usually are not that skilled, culture depending on location can be depressing and feel like its stagnating, moving up is a difficult proposition given the hierarchy and the fact that some people stay there for life.

    Advice to ManagementAdvice

    promote within, offer better stock packages for younger skilled workers, don't be afraid to listen to new ideas.

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Company undergoing significant transformation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Manager
    Current Employee - Financial Manager

    I have been working at Aetna full-time for more than 5 years

    Pros

    Good work/life balance. Opportunities for entry level employees and interns to advance a few levels relatively quickly. Good PTO and decent benefits. Diversifying business lines means opportunities to move around to more non-traditional insurance related businesses.

    Cons

    Company has hit a rough patch as the integration of Coventry systems and personnel progresses. Underlying medical costs driving core insurance business caused pressure on stock price.

    Advice to ManagementAdvice

    Be clearer with your vision for the company. Constant change and repeated layoffs do a number on morale, but more visible strong leadership can improve that.

    Recommends
    Neutral Outlook
    No opinion of CEO

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