Affiliated Computer Services

  www.acs-inc.com
  www.acs-inc.com

Affiliated Computer Services Reviews

Updated October 16, 2014
Updated October 16, 2014
967 Reviews
2.2
967 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Affiliated Computer Services President, CEO, and Director Lynn R. Blodgett
Lynn R. Blodgett
516 Ratings

Review Highlights

Pros
  • My previous manager made my life a lot easier letting me work from home, (in 69 reviews)

  • Telecommuting is widely accepted and helps contribute to an acceptable work/life balance (in 37 reviews)


Cons
  • Work life balance could be challenging at times (in 19 reviews)

  • No raises, no opportunities for advancement, some times unprofessional management (in 38 reviews)

More Highlights

228 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    As an agent it's a decent job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in Lexington-Fayette, KY
    Former Employee - Customer Service Agent in Lexington-Fayette, KY

    I worked at Affiliated Computer Services full-time (more than 3 years)

    Pros

    Good training
    Benefits
    Decent wages
    Opportunity for advancement

    Cons

    Getting yelled at on the phone
    As an agent the pay is based on your performance so pay might shift if you have an off week.

    Advice to ManagementAdvice

    To make the possibly shifting wages easier to endure for more employees it may be beneficial to increase the base pay for agents in general. This would be a good idea anyway at this time considering the movement towards a raise in the minimum wage.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Good Starting job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Federal Way, WA
    Former Employee - Customer Service Representative in Federal Way, WA

    I worked at Affiliated Computer Services full-time (less than an year)

    Pros

    The pay and schedule were consistent and overtime was always available. Paid training. You really start to connect with your coworkers.

    Cons

    Mandatory overtime most days which meant long hours, very hard to advance, the supervisors didn't really care about what was happening to the people they were supposed to be helping on the floor.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    EX-XEROX

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Administrator in El Segundo, CA
    Former Employee - Systems Administrator in El Segundo, CA

    I worked at Affiliated Computer Services full-time (more than 10 years)

    Pros

    I realy like the company and worked hard to improve things--the problems begain when they outsourced all the older people and hired new young people at 1/2 the price

    Cons

    Xerox had its own computer system at the time which they did not retain--they just let it go down the drain BECAUSE they were a copier company--wanted nothing to do with computer--I quess they have now learned their lesson--way to late.

    Advice to ManagementAdvice

    Get there act together and treat the people fairly--good people can find a job any place and most of them left and went to better jobs.

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  5.  

    Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Affiliated Computer Services full-time (more than an year)

    Pros

    If you can read a script you will do well at this company

    Cons

    Numbers are important, customer service is not

    Advice to ManagementAdvice

    If you want to grow the HR outsourcing, focus more on the client relationship with the first line reps.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Client Service Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Service Manager in Little Falls, NJ
    Former Employee - Client Service Manager in Little Falls, NJ

    I worked at Affiliated Computer Services full-time (more than 3 years)

    Pros

    Flexible work environment, working hours, location

    Cons

    Bad money, no growth, very hierarchical

    Advice to ManagementAdvice

    Get rid of the fat at the top and mid management

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    After a two year project, I would say it's very demanding and sometimes worth it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Agent in Nashville, TN
    Former Employee - Call Center Agent in Nashville, TN

    I worked at Affiliated Computer Services full-time (more than an year)

    Pros

    -Good pay (Occasionally)
    -Great experience for a resume
    -Overtime Friendly

    Cons

    The management can change abruptly, for better or for worse. I was transferred to a new supervisor every two months. I didn't envy the sups and never wanted to become one. Also stress is a key component of this job, you are representing other companies. Because you represent other companies, you are constantly under the gun because of the company suits that wander into the building at random times of the day.

    Advice to ManagementAdvice

    Ha, what would be the point?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Lack of job satisfaction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Affiliated Computer Services

    Pros

    The company frequently had new contracts to bid on

    Cons

    Low pay with an unattainable bonus structure

    No opinion of CEO
  9.  

    I have worked for ACS for many years and have learned many many things along the way.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Services Representative in Dallas, TX
    Current Employee - Client Services Representative in Dallas, TX

    I have been working at Affiliated Computer Services full-time (more than 10 years)

    Pros

    The work load is definitely there so no shortage of ability to work. You have the ability to work long term for a company if you would like. The people you work with are very nice and tend to be long term employees as well.

    Cons

    Lack of raises due to freezes, upper management could use some assistance. They are over worked leaving their teams understaffed and without presence of management.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Seems better from the outside

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Affiliated Computer Services

    Pros

    Decent starting pay. Ability to work from home when needed.

    Cons

    No raises. Poorly managed. Long hours, Mandatory Overtime.

    Advice to ManagementAdvice

    Get more organized!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Affiliated Computer Services full-time

    Pros

    I worked for 3 years with Affiliated Computer Services. Good working environment, friendly colleagues, 9-5 job.

    Cons

    Low salary and benefits, no overtime available. Poor HR management

    Advice to ManagementAdvice

    Provide more employee growth opportunities

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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