Affiliated Computer Services Reviews

Updated July 16, 2015
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252 Employee Reviews

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  1. Helpful (1)

    Jekyll & Hyde company...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Production Manager in Houston, TX
    Former Employee - Production Manager in Houston, TX

    I worked at Affiliated Computer Services full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Provides good exposure to the BPO outsourcing industry. The organization processes is driven by deliverables; thus bureaucracy is virtually non-existent.

    Cons

    Management can be vicious and will readily sacrifice you...in the name of making a buck from potential clients Parts of the business are very shady.

    Advice to Management

    Arrest heavy handedness within the organization


  2. senior accountant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Affiliated Computer Services full-time (More than 5 years)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    flexibility is good for all the employees

    Cons

    no growth for the employees in the future


  3. Helpful (2)

    Sr Solution Architect

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Solution Architect
    Current Employee - Senior Solution Architect

    I have been working at Affiliated Computer Services full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great team players to work with.

    Cons

    Lacking in processes. No salary increases and no bonuses.


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  5. A positive Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Affiliated Computer Services full-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Steady Employment, Average work environs

    Cons

    Low pay. Difficult management, lack of strategic focus

    Advice to Management

    Please improve the IT support system, training & wages


  6. Helpful (1)

    There are some really good, hard-working people here, but it is a sweat shop

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Affiliated Computer Services

    Pros

    I worked with a lot of smart, hard-working people. For the most part, all of your co-workers are giving at least 100% all the time and there was a lot of support and comradery at the team level.

    Cons

    You are pretty much treated like a slave by the company. There is no respect for the individual beyond your immediate management. I have often heard employees and former employees describe the environment as a sweat shop. There is no job security whatsoever, even for good employees. If the company has a bad quarter, expect a RIF. Even though ACS was acquired by Xerox, they are still run as separate companies and ACS has a different culture than Xerox.


  7. Helpful (2)

    Disappointing focus on near term

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President in Phoenix, AZ
    Former Employee - Vice President in Phoenix, AZ

    I worked at Affiliated Computer Services full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Initial interest in developing a differentiated offering to the run of the mill outsourced benefits services

    Cons

    Sr Management appears to be focused on the bottom line and their own fat salaries and bonuses. Constant turnover and negative impact to careers of hardworking individuals.

    Advice to Management

    Fix the senior management and bring in some real leaders. Take some cues from the parent company - Xerox.


  8. an equal opportunity employer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Supervisor in Cary, NC
    Former Employee - Customer Care Supervisor in Cary, NC

    I worked at Affiliated Computer Services full-time (More than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Skills to successful work relationships

    Cons

    a very diverse atmosphere, almost a little too diverse

    Advice to Management

    n/a


  9. Interesting

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Affiliated Computer Services full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great for a right now job

    Cons

    on-the-job training, the training they provide is not adequate and you are not well prepared for the floor to answer phone calls and questions


  10. Helpful (2)

    Mixed bag with clueless senior management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager in Norwalk, CT
    Current Employee - Program Manager in Norwalk, CT

    I have been working at Affiliated Computer Services full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The good news is there is decent work/life balance. You can take time off if needed. Flex time. Work from home / remotely for many positions. Pay is good. Decent opportunities for advancement / transfers if you're willing to relocate (not every position is remote-able). A lot of good line employees who really care about the place and the customers.

    Cons

    Senior management is completely clueless on how to run a business, and nor do they want to. Primary interest is on cost cutting in order to achieve quarterly numbers & bonus. Customer satisfaction is put dead last, as is employee satisfaction. Bonuses and manipulating the numbers for shareholders is priority #1. Many employees have not had raises in 5+ years. Benefits are mediocre at best (health insurance is high deductible with no option to increase coverage at your own expense). Technology is obsolete with horrible tech support. Most systems are extremely slow or not working at all. Tons of senior management but less and less line employees every day. Half the staff have VP or director in their title. Layoffs, off shoring, and furloughs are continual. Low to non-existent employee morale. Completely disorganized management and departmental structures.

    Advice to Management

    Cut 3-4 levels of management out. Get management who knows about the business. This isn't a product company anymore. Start rewarding employees.


  11. Helpful (1)

    I worked at Affiliated Computer Services

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Aid Officer in Tempe, AZ
    Former Employee - Financial Aid Officer in Tempe, AZ

    I worked at Affiliated Computer Services full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Was an ok place to work that paid the bills in tempe arizona

    Cons

    was fired for parking after Xerox bought them out because I made more than others in my same position even though I always scored 5/5 on every scale they had for work.

    Advice to Management

    dont fire people for bogus reasons, just tell them the truth. They might be willing to take a downgrade in pay to stay with the company.



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