Air Canada Reviews

109 Reviews
3.1
109 Reviews
Rating Trends

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Air Canada President, CEO, and Director Calin Rovinescu
Calin Rovinescu
65 Ratings

Review Highlights

Pros
  • Travel benefits (before service charges were added) (in 16 reviews)

  • Flight benefits, health benefits, great people to work with (in 10 reviews)


Cons
  • Front line and middle management are not given the lattitude to introduce the changes needed (in 5 reviews)

  • senior management resistant to change (in 5 reviews)

More Highlights

15 Employee Reviews Back to all reviews

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  1.  

    Barf!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Air Canada

    Pros

    The friends I made in the 15 years I was there.

    Cons

    Management and the Teamster Union. Company satisfied with breaking even. Low level management gets away with unethical, immoral treatment of its employees.

    Advice to ManagementAdvice

    What management?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Toxic work environment

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Air Canada

    Pros

    Free travel when space available.

    Cons

    Needy and rude passengers. Very stressful.

    Advice to ManagementAdvice

    Listen to your employees!

  3. 1 person found this helpful  

    Company morale is so low

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Flight Attendant  in  Toronto, ON (Canada)
    Former Employee - Flight Attendant in Toronto, ON (Canada)

    I worked at Air Canada full-time for more than 5 years

    Pros

    - flight benefits
    - health and dental benefits
    - lots of time off

    Cons

    - have to work out of Toronto
    - management says one thing and does another
    - no recourse for 'bad' flight attendants as union has to protect the bad apples
    - pay cheques and per diem almost always wrong
    - never receive crew meals when supposed to
    - zero recognition for job well done
    - flight attendants who are clearly out of optimal shape are kept around due to union protection when they wouldn't be able to save a life if necessary
    - crew compliment is constantly eroded
    - not enough crew rest - company only goes the minimum which is unhealthy
    - extended duty days are far too common

    Advice to ManagementAdvice

    Stop being greedy and invest in your employees vs lining your pockets
    Go back to giving real customer service and experiences

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Air Canada

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Air Canada

    Pros

    Fellow employees and flight benifits. Not much more for Pros. Air Canada does not focus on the happiness of it's workforce. They are not happy unless their employees are unhappy.

    Cons

    The company treats it's employees like garbage. They really don't care, and they let you know it. Underpaid, overworked and abused. Execs rolling in the money, and driving hard to reduce the cost of it's workforce in order to gain bonuses.

    Advice to ManagementAdvice

    Abused employees can not hide their unhappiness from the customers. Treat your employees with respect, and it will pay off on all fronts. Happy employees equal a happy work enviorment, which will better represent a strong company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    What a disappointment -- I was treated like garbage by the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Flight Attendant  in  Montreal, QC (Canada)
    Former Employee - Flight Attendant in Montreal, QC (Canada)

    I worked at Air Canada full-time for more than 3 years

    Pros

    Great colleagues. World-class airline. Relative stability in comparison with other airlines. Well-maintained, high quality equipment.

    Cons

    Starvation pay. Psychotic management. Residual Crown-corporation mentality. Arcane communications and bidding systems. Union and Management "two-headed monster".

    Advice to ManagementAdvice

    Go back to 1965 and start all over again.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Intense work for slavery pay.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Air Canada

    Pros

    The people i worked with were great, management doesnt bother people too much.

    Cons

    Calls never slow, you take them back to back, if you have little seniority the shifts arent really flexible, pay is so awful anyone with an apartment would not even be able to take a vacation at all. The clients are always miserable, the company doesnt give a hoot about the clients, and even less so about employees that arent in the spotlight.

  8. 1 person found this helpful  

    Stay away if u care about your career and general well being.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Operations  in  Montreal, QC (Canada)
    Current Employee - Flight Operations in Montreal, QC (Canada)

    I have been working at Air Canada full-time for more than 10 years

    Pros

    None, most people working at AC are only still there because they are hoping to retain some form of pension. Managers as well as Unionized employees! If your thinking the passes are a privilege, think again as Air Canada's flights are too restrictive for you to enjoy them not to mention the lowered capacity and higher load factors.

    Cons

    So many to list but here are a few: Poisoned work environment, bloated incompetent management, inability to maintain profitability, subject to irrational layoffs and dismissals, major profiteering by senior management...

    Advice to ManagementAdvice

    Fire yourself!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    great till 2001 then awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Station Attendant  in  Vancouver, BC (Canada)
    Former Employee - Lead Station Attendant in Vancouver, BC (Canada)

    I worked at Air Canada full-time for more than 10 years

    Pros

    travel benefits years ago not much else

    Cons

    poor pay consequently low quality new hires management still have no concept of what the real work world is air travel is the new bus system of the world

    Advice to ManagementAdvice

    fire 25 percent of them ( managemaent) and hire high quality non airline emplotees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    disrespect of employees and customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSSA  in  Montreal, QC (Canada)
    Current Employee - CSSA in Montreal, QC (Canada)

    I have been working at Air Canada part-time for more than 10 years

    Pros

    none visible pros, all the indicators are showing the trend of modern slavery.

    Cons

    over rated management need to reduced by 50 to 70 percent and field workers increased by 15 to 20 percent.

    Advice to ManagementAdvice

    sizedown, get a real field formation and by honest in your daily reports even if that means making your boss unhappy.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Poorly managed and bad work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSSM-Customer Service Sales Associate  in  Edmonton, AB (Canada)
    Current Employee - CSSM-Customer Service Sales Associate in Edmonton, AB (Canada)

    I have been working at Air Canada part-time for more than 8 years

    Pros

    Flight Benefits and shift trades

    Cons

    Very low moral of staff and poorly managed. I have seen the most abusive and ego driven CSM's who try and manage by fear. It is a culture of pressure, bullying and micromanaging. Everything at Air Canada is about "On time performance" getting the planes out on time and this is where the mismanagement begins. There is so much pressure from corporate downward that the CSM"s put incredible pressure on the agents to get the plane out on time, this includes cutting corners. However the problem begins with staff, there is never enough of staff. We have been understaffed at YEG for the past 10 years so there are long lines ups as customers check in who then end up being late or missing flights. The low staff numbers also have to do with two other factors, starting minimum wage and CSM's who fired new employees randomly. For about 3 years we had 2 CSM's who intimidate, bully and harassed new and senior staff. This included telling new staff " You do what I say or I will have you fired", and telling a senior employee who was taking sometime off to go to here grandmother's funeral "Why do you need time off, it's only a grandmother". these are 2 examples I was witness to. These 2 CSM' were eventually fired, however the sad part is that the company hired new CSM's who are doing the same thing. As for "On Time Performance" getting the planes out on time, the pressure is never ending. Again we are understaffed and expected to gate planes by ourself, deal with customers at the gate, wheelchairs, questions, seats changes, upgrade, pilots, etc, etc all while have the plane bored and out in 20-30 minutes while the CSM's stand next to you saying "Hurry Up". Now it seems these new CSM's are trying to cut every corner such as going against procedures, changing codes and departure time to make it look like the place went out on time and not being helpful to customers who may have been waiting inline for over an hour only to miss their plane because there is not enough staff at check in to deal with the large crowds.( ie: only 2 people at check in with over 200 in the line up). The agents at yeg work very hard to help the customers but are continuously micromanaged and bullied buy management so the moral is very low. The latest management note says that they will be meeting with staff to "Help you improve your work performance, any sick days and fill any wasted time while working"

    Advice to ManagementAdvice

    Clean house. Let the employees do their job and stop the micromanaging.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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