Alamo Rent A Car

www.go.alamo.com

Alamo Rent A Car Reviews

Updated January 16, 2015
Updated January 16, 2015
22 Reviews
3.0
22 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Alamo Rent A Car President and CEO Pamela M. (Pam) Nicholson
Pamela M. (Pam) Nicholson
6 Ratings

6 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Former Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Rental Agent in Detroit, MI
    Former Employee - Rental Agent in Detroit, MI

    I worked at Alamo Rent A Car full-time (less than an year)

    Pros

    This is such a great company to work for. I find working in the smaller locations is better than working in a larger location, due to the fact you can actually get a chance to talk to the customer you're helping and get to know what their needs are and what they're looking for in renting a car. It's an upbeat, fast paced environment that really takes a lot of sales skills and multitasking skills and the understanding of some pretty old (1980's) technology. The managers I've worked for have (for the most part) been some of the nicest, most outstanding people I've had the pleasure of knowing and they're always willing to help you when you need help. Since this company is linked with Enterprise and National Car Rental, you get to share the fleet with the other two brands and can always ask for help from the other employees as well.

    Cons

    Most of the time we were always short on people at the counter, (usually only 2 working) so when the lines got long we didn't have enough people to get through the entire line in a timely manner. We would constantly be out of different vehicle sizes and customers would come in and scream at us about it, when we have nothing to do with the cars. It's basically sales based job, and if you don't meet the sales quota each month you're subject to demotion, which is extremely terrifying when you're not great at sales. Some managers will push you (and the customers) way too hard to sell things to people that they don't want, which makes the customer upset with not only the manager, but the counter agent that is working. (If they don't want to buy it, don't force them to). There's really no way of growing within the company unless you have a bachelors degree. There were times as well where it's difficult to get ahold of a manager on duty to help solve customer issues or problems. There was also forced overtime that you couldn't say no to unless you wanted to be fired, so you'll end up working 70 hours a week (granted that's with overtime pay), but having to work until midnight when you have to be back in at 6 am just isn't an ideal working situation.

    Advice to ManagementAdvice

    Listen more closely to your employees needs and if they aren't making their sales quotas for the month, don't be so hard on them. The forced overtime is something that really should go away, because there should always be enough rental agents on duty to be able to cover the counter so the person who is supposed to leave can go home and prepare for the next working day.

    Recommends
    Positive Outlook
  2.  

    Could be a lot better. Constant switch in managers since enterprise took over.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alamo Rent A Car

    Pros

    Good co-workers, meeting people from all over the world, discounts on cars are sometimes good(rates go up and down like customers rates do), driving all the new cars.

    Cons

    The pay. Max pay is $11 an hour. The whiny customers who milk the company out of money because they know the system. Sometimes it feels like customers are treated better. No sick days. All the good managers hardly ever stay. Some of the bonuses suck. Management is very sneaky also.

    Advice to ManagementAdvice

    Listen to employees more. Try to treat us like you actually care. Max pay at $11 an hour is ridiculous!

  3.  

    No room for advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alamo Rent A Car full-time (less than an year)

    Pros

    Management is friendly and accessible. Most employees are very friendly and helpful. Good referral program and generous vacation/sick time.

    Cons

    No room for advancement or raises unless you have a college degree. There are too many managers and assistant managers and most don't know what is going on.

    Advice to ManagementAdvice

    Needs more consistent follow-up on promises made to employees. Need more advancement possibilities based on experience and ability.

    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful  

    Fun work, but limited time off

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at Alamo Rent A Car

    Pros

    liked the interaction with people on a daily basis.

    Cons

    There seemed like there was no importance on the part of upper management about quality of life for employees. work, work, work

    No opinion of CEO
  6. 1 person found this helpful  

    The best and worst place you will ever work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Manager in Detroit, MI
    Current Employee - Manager in Detroit, MI

    I have been working at Alamo Rent A Car

    Pros

    The employee discounts are awesome and if you are a manager you get a company car, which means you do not pay for the vehicle, gas or insurance on the car. It can be a very rewarding job. Everyday you meet people from all overthe world and you have the opportunity to help them in some way. People travel for business, family vacations or due to unfortunate circumstances such as a death or ill family member. All to often they don't bring the things they need to wiht them, it is our job to help the customers the best we can so that they can do what they came in town to do. Customer service is king at our company!

    Cons

    Well if you work at an airport location you are most likely open 24 hours so it can be hard sometime to work the hours needed. If you are a manager for this copmany plan on putting in 10 to 15 hours per day. People who leave exactly at their scheduled out time are looked upon as lazy and non-team players. In addition we are open on holidays so you will have to work the holidays away from your family

    Advice to ManagementAdvice

    n/a

    Approves of CEO
  7.  

    ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alamo Rent A Car

    Pros

    Getting A Bonus
    Learning about cars
    Driving Different Cars
    Discount on Renting

    Cons

    Managers Come And Go Every 6 Months
    They Dont Really Make Employees Happy
    Scheduling Isnt Good
    Too Much Gossip

    Advice to ManagementAdvice

    In Order To Make Customers Happy....The Employees Have To Be Happy.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Alamo Rent A Car Photos

Miss Hawaii rents from Alamo!
Customer service is our way of life.

+ Add Photo

Work at Alamo Rent A Car? Share Your Experiences

Alamo Rent A Car

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.