Alaska Airlines Reviews

Updated June 25, 2015
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Alaska Airlines President & CEO Bradley D. Tilden
Bradley D. Tilden
21 Ratings

Pros
  • The flight benefits was the best part of the job (in 14 reviews)

  • Senior leadership is very visible and the company cares what employees think and looks for ways to constantly improve the work/life balance (in 6 reviews)

Cons
  • Very odd shift work and starting pay is low (in 6 reviews)

  • Poor pay and horrible schedules all based on seniority (in 3 reviews)

More Pros and Cons

28 Employee Reviews

Sort: Popular Rating Date
  1. Great Benefits, Still Listen To Employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Los Angeles, CA
    Former Employee - Flight Attendant in Los Angeles, CA

    I worked at Alaska Airlines

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent flight & travel industry benefits; management open & approachable to union employees

    Cons

    Low wages, volatile industry, job insecurity

    Advice to Management

    Keep your cool with paranoid troublemakers


  2. Customer service agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service
    Former Employee - Customer Service

    I worked at Alaska Airlines (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Latitude to make decisions in the best interest of the customer.

    Cons

    Training doesn't always match what the front line encounters.


  3. Reservations Sales Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservation Agent in Boise, ID
    Former Employee - Reservation Agent in Boise, ID

    I worked at Alaska Airlines (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    It was a great place to work and I loved it for thirteen years. Great benefits, bonuses, and family caring with their employees.

    Cons

    There is not anything I could complain about them. They won the Freddy Award at least 6 yrs in a row.

    Advice to Management

    Keep up the great work, it's what made Alaska the best!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Inflight Publications

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Alaska Airlines

    Recommends
    Recommends

    Pros

    Alaska provides the highest quality of training publications.

    Cons

    No cons to bring up.


  6. Supporting IT

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Support in Seattle, WA
    Former Employee - IT Support in Seattle, WA

    I worked at Alaska Airlines full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great place to work, wonderful people

    Cons

    Some systems are behind the times

    Advice to Management

    update


  7. Technical Writer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Writer in Seattle, WA
    Current Employee - Technical Writer in Seattle, WA

    I have been working at Alaska Airlines

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company to work for.

    Cons

    There are no issues at all.

    Advice to Management

    none


  8. The company has been absolutely amazing. The people are great and the flexibility is awesome.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alaska Airlines

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Benefits, Work environment, opportunity, location

    Cons

    I can't think of anything negative.


  9. Helpful (1)

    A truly great place to work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Engineer in Seattle, WA
    Current Employee - IT Engineer in Seattle, WA

    I have been working at Alaska Airlines full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The people: Alaska Airlines employees truly care about their customer's experience.
    The culture: Most everyone has a can-do attitude. The ones that don't won't last much longer as the change train is moving.
    The benefits: Outstanding benefits.

    Cons

    Culture is changing. Some people may get left behind.
    Work from home attitudes (approve/disapprove) is a mixed bag.
    Traffic to and from Seatac is nearly unbearable in order to maintain regular office hours.

    Advice to Management

    Keep doing what you are doing.


  10. Helpful (2)

    Great people, great work ethic

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alaska Airlines

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    If you're an airline person, this is the best airline to work for. Great dedication and slackers are let go quickly, which is great for morale. Management's philosophy is welcome: Treat the employees like you want them to treat your customers.

    Cons

    Managers have a lot of power. Staff can be in trouble if a bad apple has a supervisory role.

    Advice to Management

    Consider listening more to front line staff. They work directly with public.


  11. Helpful (3)

    Alaska Airlines Flight Attendant- great opportunity for the right person

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Seattle, WA
    Former Employee - Flight Attendant in Seattle, WA

    I worked at Alaska Airlines full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    This is a fabulous job if you enjoy a flexible schedule, working closely with people and can maintain a positive attitude even when tired and stressed. You will be very well trained and ready to handle the job once you complete all the training requirements. The benefits are wonderful with insurance and lifetime passes. Loved this job for 30 years!

    Cons

    The things that make this a great job are also the same things that make this a challenging job! Flexible schedule= irregular hours for working, sleeping and eating. Working with the public- we all know what that can be like.
    This is the only job I can think of where, with any luck, you will never use 90% of your training!



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