Allianz
3.4 of 5 91 reviews
www.allianz.com Munich, Germany 5000+ Employees

Allianz Reviews

Updated Jan 25, 2014
All Employees Current Employees Only

3.4 91 reviews

                             

91% Approve of the CEO

Allianz Chairman of the Board of Management Michael Diekmann

Michael Diekmann

(32 ratings)

69% of employees recommend this company to a friend
2 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           

    1 person found this helpful  

    Lots of unhappy people.

    Senior Underwriter (Current Employee)
    New Orleans, LA

    ProsAbility to work remote occasionally or full time for some.

    ConsArrogant, dull management. Cliques, favorites, and newly hired offspring of leaders likely to reign…the rest have tire marks on their backs. Many underwriters left or leaving. Emphasis on diversity is just lip service..company is getting whiter and even hiring white relatives.

    Advice to Senior ManagementDon't ask and don't listen is not a good policy. Playing not to lose is not playing to win. Strategy seems mostly like flailing from pillar to post.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

    1 person found this helpful  

    Dysfunctional. CS employees are given unrealistic goals and are penalized and fired when they don't reach those goals.

    Customer Service Representative (Current Employee)
    Golden Valley, MN

    ProsDecent salary and two fairly decent restaurants on site even if your break time doesn't allow you to visit them before they close for the day.

    ConsCS employees routinely thrown under the bus by management when a caller doesn't get their way even though as a CS you've been explicitly told x is not allowed. However, if the customer complains loudly enough their bad behavior is rewarded and the employee becomes the fall guy. In addition, the technology they employ is decades behind the rest of the world and frequently fails or provides incorrect information with cumbersome work-arounds. There is little to no vacation time offered other than a small handful of days for an entire department for an entire year. But aside from all that, probably the worst aspect is the unrealistic call handle times imposed - as a CS employee you're assisting customers with complicated financial packages, often times the customer's life savings and/or retirement funds, but you're limited to only 5.25 minutes per call. If you do not meet this limit you're either placed on a firing warning for exceeding the limit and eventually fired for it or you choose deliver poor customer service to keep your calls as short as possible. If you see a problem with the customer's account and they don't bring it up, you sure aren't going to because that would make the call longer so you leave it be and the customer gets screwed. It would seem the mentality is that Allianz already has the customer's money so why do they care that their CS employees are giving poor CS? It seems that they're only concerned with processing as many calls as possible, it's quantity over quality. Even good employees that have been with the company for years must fear for their jobs every day and even though the company states they promote hiring from within, in the call center it's all smoke and mirrors. It's been years since an employee escaped the call center by getting another job within the company. For most the only exit is with their personal belongings in hand, escorted out the door by security. But there are always more warm bodies desperate for a job, isn't that right?

    Advice to Senior ManagementReexamine your call handle time requirements with the understanding that many problems customers may have can not be adequately handled in under six minutes. Further, provide real and meaningful opportunities for advancement for employees within the call center. There's great talent you're letting slip through your fingers. And honestly, invest in some decent technology already.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
RSS Feed Embed

Worked for Allianz? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Allianz reviews and ratings — including employee satisfaction and approval rating for Allianz CEO Michael Diekmann. All reviews posted anonymously by Allianz employees.